| Similar Articles |
|---|
 |
CRM
March 2006
Colin Beasty |
Retail's Two Worlds: Tips on Integrating Online and Offline Channels The emergence of online shopping is forcing retailers to reconsider the business practices and technology they use to manage customer experience in the store and on the Web.   |
CRM
May 1, 2003
David Myron |
Vertical Focus: Retail Retailers are learning from others' mistakes. Instead of investing heavily in full suite applications, retailers are nibbling on CRM and noticing bite-size successes, according to "Getting Retail CRM Right," a recent report by Forrester Research. |
CRM
November 1, 2006
Jeffrey Schumacher |
Monetizing Media By leveraging inventories of impressions, brand, customer data, and CRM capabilities, retailers can offer advertisers a largely untapped source of highly targeted media. |
Entrepreneur
July 2003
Kim T. Gordon |
Cross-Training Join the multichannel marketing revolution, and get ready to pump up your sales. |
CRM
August 2015 |
Real-Time Retail Is the New Imperative Retailers must identify customers when they walk in the store |
CRM
June 1, 2007
Coreen Bailor |
Market Focus: E-Retail: Buying Into the Customer Experience The retailers that focus on delivering a seamless customer experience have a markedly stronger chance of cultivating customer loyalty. Top 3 Vendors in E-commerce: ATG... Comergent... IBM... |
CRM
March 16, 2012
Eric Harber |
Four Ways Mobile Will Boost Your CRM Strategy Take your campaigns to the next level. |
CRM
March 30, 2012
Harris et al. |
Preparing for a New Price Paradigm Multiple channels transfer pricing decisions from retailers' to consumers' hands. |
CRM
December 11, 2010
Gib Bassett |
The Marriage of Mobile and Multichannel Marketing Mobile's central role in the coming cross-channel revolution. |
Global Services
August 30, 2007
Sufia Tippoo |
Retail IT While larger retailers such as Target and Tesco have set up captive IT centers, others such as Carrefour, JC Penny, Marks & Spencers, Office Depot and Selfridges have been in the outsourcing mode to third-party service providers. |
The Motley Fool
November 17, 2010
Alyce Lomax |
Retailers' Hottest Holiday Gambit Won't Save Them Many free shipping deals sound like half-hearted efforts. |
CRM
August 17, 2012
Joe Cordo |
How to Get Value from Big Data Five ways to embrace the information you have. |
The Motley Fool
August 23, 2006
David Meier |
Math for Retail Nerds What kind of rulers can investors use to see how retailers measure up? The metrics... Inventory... Accounts payable... Same-store sales... etc. |
CRM
January 17, 2012
Judith Aquino |
Infor Launches New Marketing Suite Multichannel campaign management tools and analytics let marketers deliver comprehensive messages. |
CRM
February 2008
Barton Goldenberg |
Multiplicity Means More Customers want it. Technology allows it. The Digital Client demands it. So why have so few companies mastered multichannel CRM? |
CRM
October 18, 2010
Carsten Thoma |
5 Steps to Personalized Customer Contact How to tailor online customer experience to boost loyalty and drive revenue. |
The Motley Fool
July 26, 2010
Alyce Lomax |
Is Big Brother in Store for You? Wal-Mart faces futuristic privacy concerns. Some privacy advocates are alarmed at the giant retailer's plans to test out new, sophisticated radio frequency identification tags in its apparel. |
CRM
October 2011
Brittany Farb |
The (Old) Rules Do Not Apply Traditional standards of database marketing will be retailers' downfall |
CRM
December 14, 2012
Shannon Aronson |
Social CRM and the Great Power Shift Social CRM is about customer involvement, not supervision. This means that marketers today must curate, respond to, and inspire conversations in order to thrive in the marketplace. Here are five keys to success. |
CRM
February 10, 2012
Sean Canning |
The Case for Multichannel Customer Management Why enterprises that fail to adapt will be left behind. |
The Motley Fool
May 6, 2004
Phil Wohl |
Hitting the Wal-Mart There were very few surprises when retailers reported their April sales figures this morning and leading the list of mild underperformers was Wal-Mart, the country's largest retailer. |
CRM
March 2012 |
Prepare for a Multichannel Support Environment The social media eruption emphasizes the importance of connecting with customers on their preferred interaction channels. However, while doing so is beneficial to companies and their customers, it presents other challenges. |
CRM
February 1, 2007
Evans et al. |
Keeping the Store Information-based marketing programs deliver real value without companies having to spend millions. |
HBS Working Knowledge
July 25, 2011
Maggie Starvish |
Customer Loyalty Programs That Work Successful retailers connect with customers via loyalty programs at three levels starting with an introduction, followed by a retailer-initiated communication, and finally with customer- or retailer-initiated feedback loops. |
CRM
November 23, 2012
Pelin Thorogood |
The New Science of Retaining Customers Look to digital analytics to improve buyer loyalty and customer lifetime value. |
CRM
April 2012
Kelly Liyakasa |
Keeping the "Retail" in Retail Stores Will Smith, CEO of Euclid Elements, may share his moniker with the Hollywood star, but he is also making headway in the retail industry by delivering digital analytics to the standard brick-and-mortar store. |
InternetNews
December 16, 2003
Susan Kuchinskas |
E-Tailers Send Shoppers Back to the Mall As retailers integrate their Web sites with other channels, the Web is becoming a marketing tool to drive traffic to physical stores. |
CRM
June 4, 2015
Greg Petro |
Does Your CRM System Need a Crystal Ball? Here's why predictive analytics may be the missing link in your CRM data. |
CRM
October 8, 2013 |
SAP Releases Customer Activity Repository SAP Customer Activity Repository, powered by the SAP HANA, brings together customer, sales, and inventory information. |
The Motley Fool
October 20, 2009
Alyce Lomax |
Holiday Trouble Lurks on Layaway We've found one more sign of a potentially grim holiday season. |
CRM
January 11, 2013
Mikael Lyngso |
Combating Shopping Cart Abandonment Leverage e-commerce data to boost online sales. |
CRM
November 2012
Kelly Liyakasa |
Connecting Retail and E-tail More retailers are combining CRM data, social media, and personalization to improve the customer experience. |
CRM
July 2014
Barton Goldenberg |
Forging the Next CRM Frontier Integrated technologies hold great promise for the future of CRM. |
The Motley Fool
November 13, 2007
Alyce Lomax |
Wild About Wal-Mart ... and Everybody Else Shares surge after the world's biggest retailer reports increased sales and net income in the third quarter; the "halo effect" spreads to other retailers. |
CRM
December 2012
Esteban Kolsky |
What's in a Name? Debating the future of social CRM. |
CRM
September 1, 2011
Brittany Farb |
Email Marketing Remains a Key Tactic for Retailers Retailers are more focused on using email for marketing programs to promote their social communities than for social sharing. |
CRM
April 2011
J. David Lashar |
Marketing Beyond the Cloud Technology and strategy convert customer interactions into actionable insight. |
InternetNews
January 23, 2006
David Ian Miller |
Report: Online Retail on Easy Street Growth in online retail spending will be healthy over the next few years, but retailers will have to scramble for the attention of a maturing population of online shoppers, according to a forecast by JupiterResearch. |
Commercial Investment Real Estate
May/Jun 2015
Sara S. Patterson |
Retail Forecaster The dynamic intersection of online and in-store sales is changing many dimensions of the retail marketplace, according to Gary M. Ralston. |
The Motley Fool
April 6, 2006
Stephen D. Simpson |
Oxford Not Quite a Custom Fit Yet Investors, there's risk to this stock from the possibilities that (1) the new strategy may fail, and (2) analysts and investors may be slow to recognize the "new" Oxford and price the stock accordingly. |
The Motley Fool
November 29, 2004
Seth Jayson |
Santa Skipping Wal-Mart? So the retailer's sales are down. There are plenty of other reasons for investors to be of good cheer. |
CRM
September 2003
Barton Goldenberg |
Service Is the Long-Term Winner Combining CRM with product excellence delivers competitive differentiation that can outlast the competition. |
CRM
December 14, 2012
Mark Cooper |
The Rise of the Agile Consumer Traditional CRM systems are failing to keep pace with today's customer. |
CRM
December 2013
David Myron |
CRM -- What Lies Ahead in 2014? We'll likely see mobile technology deployments accelerate pretty rapidly during the next few years. |
The Motley Fool
May 2, 2011
Sarosh Nicholas |
Can Rivals Ignore Wal-Mart's Social Media Campaign? Will Wal-Mart's acquisition of Kosmix push other retailers into the realm of social media? |
CIO
January 11, 2010
Joab Jackson |
IBM: Consumers Demand More Interactivity Consumers want more retail stores to be more interactive and personalized online, a new survey from IBM has found. |
HBS Working Knowledge
April 18, 2005
Julie Jette |
Prosper with Multi-Channel Retailing Reps from Abercrombie & Fitch, the Gap, and Bath & Body Works traded pointers in a panel session at the Harvard Business School Retail and Luxury Goods Conference. The upshot: Keep your brand message consistent both in-store and online. |
CRM
July 11, 2012
Judith Aquino |
Votigo Rolls out Saas-Based Social Marketing and CRM Suite Platform includes promotions and conversation managers, analytics, and more |
CRM
January 16, 2012 |
Retailers to Enhance Customer Experience With Microsoft Dynamics AX 2012 for Retail Seamless multichannel insight and customer connection enable retailers to deliver a complete shopping experience. |
CRM
August 4, 2015
David Myron |
Social CRM Mistakes and How to Avoid Them Follow these 10 steps to deploy a successful social CRM strategy. |
