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Fast Company
April 2005
Lucas Conley |
Cultural Phenomenon Umpqua Bank is changing the culture of customer service at banks in innovative ways.   |
Bank Technology News
July 2011
Michael Sisk |
Umpqua Keeps Testing New Ideas Umpqua has a solid track record of branch innovation dating to the late 1990s. |
Bank Technology News
July 2009
Michael Sisk |
The Future of the Bank Branch Innovative branch design and technology must encourage engagement with employees, not to discourage human interaction. |
Bank Systems & Technology
February 4, 2010
Penny Crosman |
Focus on Innovation: Umpqua Bank Views Innovation as a Core Value In its 'Innovation Lab' and other high-tech branches, Portland-based Umpqua Bank tests the latest technology to improve the banking experience and build stronger customer relationships. |
U.S. Banker
June 2007
Karen Krebsbach |
Is Umpqua Cool? Maybe. Quirky? Yup. Successful? No Question About It. Ray Davis's "Leading for Growth: How Umpqua Bank Got Cool and Created a Culture of Greatness" tells how he remade the backwater institution into a $7 billion, 134-store unqualified success in an industry not known for outside-the-box thinking. |
Bank Systems & Technology
February 21, 2008
Lisa Valentine |
Umpqua Bank Functions Like A Retailer, Head of Marketing Says Umpqua Bank isn't afraid to experiment with new methods of wowing customers. |
U.S. Banker
May 2010
Matthew De Paula |
5 Ways to Optimize the Branch The branch of the future will be much leaner. But the inevitable downsizing of space and staff can be tricky. Here are some ways banks are turning less into more. |
Bank Systems & Technology
January 26, 2009
Maria Bruno-Britz |
Umpqua Hires New CIO Umpqua Holdings Corp., the parent of Portland, Ore.-based Umpqua Bank, has appointed Colin Eccles its new chief information officer. |
Bank Technology News
January 2008
Rebecca Sausner |
In-Branch Marketing: New Branches Amp up Digital Signage Futuristic bank branches like that of Umpqua's Innovation Lab are rolling out all manner of new technologies, from the latest touch screen TVs to more controversial RFID readers. |
Bank Technology News
August 2006 |
Branches Take Center Stage: Invest or Fall Behind Branches are a top priority among chief executives who see them as the nucleus of their retail banking franchises. But not all chief executives have been as quick to rethink, retool and reinvigorate their branches as their more aggressive peers. |
Bank Technology News
March 2006
Sally Law |
De Novo Branching: Banks Turn Into Location Scouts When establishing new locations for branches or banking centers, are banks better off crunching data, or simply keeping an eye out for high-growth regions? |
Fast Company
April 2005
Lucas Conley |
At Your Service Here's how Umpqua Bank creates and maintains a culture focused on providing top-notch customer service. |
U.S. Banker
January 2005
John Engen |
Twenty Twenty Vision The economy might be lukewarm, but banks in the Pacific Northwest are hot. It's not unusual to see ROEs and P/Es hovering at 20. The region's rise as a banking power center is due to a crop of sharp CEOs adeptly firing up the front lines and outperforming their national peers. |
U.S. Banker
April 2004
Jacob Ward |
Should a Bank Be a Store? Going retail is all the rage. But World Savings' Marion Sandler says that good branch design can't be quantified. It just is. |
Bank Technology News
February 2010
Karen Epper Hoffman |
Banks Incubate The Innovation Fixation Most banks don't have Apple-esque credentials when it comes to innovation, but more are not only seeing the value of thinking out the box, but also understanding that creativity doesn't happen in isolation-hence the innovation lab. |
Bank Systems & Technology
October 29, 2008
Maria Bruno-Britz |
Banks Look to Multimedia Technology to Grow Branches Banks are striving to change the branch's image by reworking the channel to appeal to a wider array of customers. |
U.S. Banker
October 2007
John Engen |
Revving Up Revenues Employing customized approaches in individual markets is merely one piece of a multi-pronged strategy that CEO Richard Davis hopes will spur greater organic revenue and earnings growth in U.S. Bancorp's core banking business. |
U.S. Banker
September 2007
Karen Krebsbach |
'Lemonaire'-Stand Kits A Sweet Sell at Umpqua Nobody would call Umpqua Bank stodgy, but its new multimedia project to lure small-business owners makes it look downright juvenile. And why not? Customers just wanna have fun. |
Bank Systems & Technology
March 27, 2008
Maria Bruno-Britz |
Ric Carey Expands Retail Operations Role at Umpqua Bank At Portland, Ore.-based Umpqua Bank ($8.3 billion in assets), Ric Carey has helped build the community bank's reputation for service excellence and innovation in Washington and Oregon. |
Bank Systems & Technology
November 1, 2005
Maria Bruno-Britz |
Stranger in a Strange Land No More According to Wachovia's CIO, increasingly, banks are realizing the need to bring together IT with their general business strategies in order to achieve their goals on the customer end. |
Bank Technology News
July 2011
John Adams |
Huntington Dives Into Digital Signage Branches will be outfitted with multiple 40-inch flat screen panels in which tailored content can be quickly uploaded to each location. |
Bank Director
3rd Quarter 2010
Jack Milligan |
The Big Retail Showdown Despite countless warnings that the industry has hit a wall on brick-and-mortar viability, lots of financial institutions are holding their ground, determined not to let this era become branching's last stand. Can branches remain profitable once the dust settles on the current economy? |
Bank Systems & Technology
September 1, 2010
Penny Crosman |
Umpqua Bank CIO Colin Eccles: Merger Expert Colin Eccles, CIO of Umpqua Bank, whips through bank IT mergers with speed and agility, using a repeatable process honed over time. |
Bank Systems & Technology
August 24, 2009
Maria Bruno-Britz |
Umpqua Picks Fiserv for Mobile App Umpqua Bank will use the Mobile Money solution from Fiserv as its m-banking platform of choice. |
Bank Technology News
November 2003
Jeremy Quittner |
Finding Equals in a Merger Jean Davis's responsibility is to integrate all of Wachovia's systems, technologies and operations since its 2001 merger with First Union. It wasn't a cake walk, but the new entity is beginning to hum. |
U.S. Banker
May 2008
Anthony Malakian |
Creating a Haven of Comfort For the Rich to Do Business The mass affluent expect a branch to be as progressively designed as their home. |
HBS Working Knowledge
April 13, 2009
Martha Lagace |
Kind of Blue: Pushing Boundaries with Miles Davis What do Miles Davis' efforts for Kind of Blue have in common with business innovation? |
Bank Systems & Technology
February 10, 2004
Ivan Schneider |
Neither Snow Nor Rain Nor Gloom of Night For bankers, weatherproofing calls for faster networks. |
Bank Technology News
February 2010
John Adams |
Payments Get Cleared For Landing Banks and online payment firms introduce new products that migrate more function and information to the main web banking or landing page. |
Inc.
May 1, 2003
Mike Hofman |
The Big Picture This year's top company thrives in the electronics industry despite intense price pressure. |
Sports Central
October 9, 2011
David Exum |
Just Win, Baby: Remembering Al Davis As a kid growing up in Boston in the 1970s and completely obsessed with anything to do with professional sports, I couldn't help admiring Al Davis, who passed away Saturday at the age of 82, and his rebellious Oakland Raiders. |
U.S. Banker
January 2006
John Engen |
Fabulous on the Fundamentals The first three quarters of 2005 were the most profitable in banking history, with record earnings of $102 billion. But already in 2006, analysts see signs of change in the overall approach bankers take to the business. |
Salon.com
June 21, 2001
Jake Tapper |
Gray Davis goes electric The California governor brings his Bush-bashing act to Washington... |
Bank Systems & Technology
July 5, 2004
Vicki Gerson |
AAFCU Gets a Little Help From Help Desk Technology Vendor enables American Airlines Federal Credit Union to manage help desk requests. |
Bank Director
2nd Quarter 2011
John Engen |
Fast Break U.S. Bancorp CEO Richard Davis has brought a fast paced, high scoring game to one of the most conservative banks in the country. |
Financial Planning
January 1, 2007
Elizabeth O'Brien |
Fund Manager Profile Even Keel: Large-cap Selected American Shares fund's Christopher Davis has achieved consistent results by focusing on company valuations. |
Bank Systems & Technology
August 19, 2009
Maria Bruno-Britz |
Martin Davis Unites the Wells Fargo and Wachovia IT Shops Merging two customer-centric banks presents challenges and opportunities for Davis as he oversees the technology integration. |
