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Fast Company
April 2005
Lucas Conley |
Cultural Phenomenon Umpqua Bank is changing the culture of customer service at banks in innovative ways.   |
U.S. Banker
August 2008
Anthony Malakian |
Service Incentives Reap Big Rewards A well designed and implemented incentive program helps to really give focus to what's important from the bank's perspective to the bank's employees. |
U.S. Banker
May 2006
Holly Sraeel |
Umpqua's Strategy Gives New Feel to Neighborhoods Expanding on his retail-branch push, Umpqua CEO Ray Davis is embarking on "neighborhood stores" that he says can be brought to market at half the cost of a traditional branch in just six weeks. |
Bank Systems & Technology
February 4, 2010
Penny Crosman |
Focus on Innovation: Umpqua Bank Views Innovation as a Core Value In its 'Innovation Lab' and other high-tech branches, Portland-based Umpqua Bank tests the latest technology to improve the banking experience and build stronger customer relationships. |
U.S. Banker
June 2007
Karen Krebsbach |
Is Umpqua Cool? Maybe. Quirky? Yup. Successful? No Question About It. Ray Davis's "Leading for Growth: How Umpqua Bank Got Cool and Created a Culture of Greatness" tells how he remade the backwater institution into a $7 billion, 134-store unqualified success in an industry not known for outside-the-box thinking. |
U.S. Banker
May 2010
Matthew De Paula |
5 Ways to Optimize the Branch The branch of the future will be much leaner. But the inevitable downsizing of space and staff can be tricky. Here are some ways banks are turning less into more. |
Bank Systems & Technology
September 1, 2010
Penny Crosman |
Umpqua Bank CIO Colin Eccles: Merger Expert Colin Eccles, CIO of Umpqua Bank, whips through bank IT mergers with speed and agility, using a repeatable process honed over time. |
Bank Technology News
July 2011
Michael Sisk |
Umpqua Keeps Testing New Ideas Umpqua has a solid track record of branch innovation dating to the late 1990s. |
U.S. Banker
December 2010
Matt Monks |
Help Wanted: Part Time Many banks let go of part-time workers when the financial crisis hit, but as the need to cut costs at branches becomes more acute, so does the appeal of a staff with flexible hours. |
Bank Technology News
July 2009
Michael Sisk |
The Future of the Bank Branch Innovative branch design and technology must encourage engagement with employees, not to discourage human interaction. |
Bank Systems & Technology
January 26, 2009
Maria Bruno-Britz |
Umpqua Hires New CIO Umpqua Holdings Corp., the parent of Portland, Ore.-based Umpqua Bank, has appointed Colin Eccles its new chief information officer. |
Bank Technology News
August 2006 |
Branches Take Center Stage: Invest or Fall Behind Branches are a top priority among chief executives who see them as the nucleus of their retail banking franchises. But not all chief executives have been as quick to rethink, retool and reinvigorate their branches as their more aggressive peers. |
Bank Technology News
July 2011 |
Rethinking the Branch Branch traffic is declining as consumers gravitate toward web and mobile channels. But two-thirds of consumers still wouldn't choose a branchless bank. |
The Motley Fool
January 31, 2006
Stephen D. Simpson |
Umpqua: A Different Kind of Bank Customer service really can drive profitable growth as evidenced by this mid-sized bank. Though the stock doesn't look like a huge bargain at today's price, it's not really overvalued. |
U.S. Banker
June 2009
Anthony Malakian |
A Stimulating Development Bankers say that with many of their customers eager to take advantage of tax breaks and other incentives, the flood of money flowing toward green initiatives could create a range of new lending opportunities |
Bank Systems & Technology
February 10, 2004
Ivan Schneider |
Neither Snow Nor Rain Nor Gloom of Night For bankers, weatherproofing calls for faster networks. |
The Motley Fool
July 15, 2011 |
Umpqua Holdings Earnings Preview Umpqua Holdings will unveil its latest earnings on Wednesday, July 20. |
U.S. Banker
February 2010
Matthew de Paula |
Good for Business Understanding that they are only as healthy as the communities they serve, banks are using their marketing prowess to help clients sell everything from burgers to bikes. |
U.S. Banker
September 2007
Karen Krebsbach |
'Lemonaire'-Stand Kits A Sweet Sell at Umpqua Nobody would call Umpqua Bank stodgy, but its new multimedia project to lure small-business owners makes it look downright juvenile. And why not? Customers just wanna have fun. |
