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Searcher
August 2004
Coffman & Arret |
To Chat Or Not to Chat --- Taking Another Look at Virtual Reference, Part 1 Add it all up and one can see that virtual reference built on chat technology is a pretty expensive proposition.   |
D-Lib
February 2003
Jeffrey T. Penka |
The Technological Challenges of Digital Reference: An Overview This discussion of technological challenges associated with digital reference focuses on challenges libraries face in establishing and supporting an efficient, patron-focused digital reference service, based on library values. |
Information Today
June 10, 2002
Barbara Quint |
QuestionPoint Marks New Era in Virtual Reference QuestionPoint stems from an arrangement between the Library of Congress' Public Service Collections Directorate and OCLC to provide libraries with access to a growing collaborative network of reference librarians in the U.S. and around the world. |
Information Today
August 23, 2004
Barbara Quint |
OCLC Acquires 24/7 Reference Services Two of the nation's leading virtual reference services have merged. The Metropolitan Cooperative Library System has transferred the assets of its popular 24/7 Reference operation to OCLC, the world's largest library network. |
ONLINE
May/Jun 2003
Mick O'Leary |
QuestionPoint Fortifies Libraries in Internet Age QuestionPoint puts the collective expertise of libraries around the world at the service of an individual reference question. It promises to help libraries regain "information market share" from the public Web. |
Information Today
March 2001
Laverna Saunders |
Building the Virtual Reference Desk The distribution of electronic full text to users wherever they are has resulted in fewer transactions at the reference desk. Librarians, therfore, are eager to learn about using developments in digital reference services as a strategy for reaching patrons... |
Searcher
April 2012
Steve Coffman |
Feature: The Decline and Fall of the Library Empire The past 30 years of library history is littered with projects and plans and sometimes just dreams of ways the library might play a more pivotal role in the digital revolution that continues to transform the information landscape around us. |
ONLINE
Jul/Aug 2006
Pascal Lupien |
Virtual Reference in the Age of Pop-Up Blockers, Firewalls, and Service Pack 2 Although real-time virtual reference has become standard in our libraries and widely discussed in professional literature, evidence indicates that libraries are not satisfied with the service. |
T.H.E. Journal
October 2005 |
Ohio's Virtual Reference Service Receives $1.12M Approval The State Library Board of Ohio has approved $1.12 million in Library Services and Technology Act funds for year two of the state's innovative KnowItNow 24x7 virtual reference service. |
Information Today
May 12, 2008 |
Altarama Acquires Docutek's Virtual Reference Librarian plus Business The Virtual Reference Librarian plus (VRLplus) system is used to provide live reference services over the web by more than 200 academic, public, special, and school libraries, and consortia. |
Information Today
June 16, 2003
Barbara Quint |
LSSI Sells Virtual Reference Operation to Tutor.com LSSI (Library Systems and Services, Inc.) has sold its Reference Division to Tutor.com, an online homework help and educational service. The acquisition includes LSSI's Virtual Reference ToolKit, Web Reference Services, and Integrated Reference Management System with RefTracker. |
Information Today
February 11, 2010 |
AskColorado Goes Live With InstantService Colorado's statewide virtual reference cooperative, AskColorado, debuted its revamped service using new software from InstantService, a Seattle-based company that provides integrated chat, email, and knowledgebase solutions to businesses and call centers. |
D-Lib
February 2003
Barth & Bejune |
The Virtual Reference Librarian's Handbook, by Anne Grodzins Lipow Instead of advocating a 'one-size-fits-all' approach to virtual reference planning, Lipow has created a set of questions and exercises that help guide librarians through the maze of complex issues surrounding the extension of a library's current reference services into the virtual realm. |
Information Today
August 26, 2002
Barbara Quint |
divine Launches Virtual Reference Desk Software A new player has entered the burgeoning field of virtual reference support. divine, Inc., a relative newcomer to the information industry, has announced that it will start marketing Virtual Reference Desk software built around NetAgent, its customer interaction management software. |
D-Lib
June 2003
Kenney et al. |
Google Meets eBay: What Academic Librarians Can Learn from Alternative Information Providers This paper presents the results of a modest study to compare and contrast its digital reference services with those of Google Answers. The study provided an opportunity for librarians to gain insights into how Google's approach to service development and delivery has made it so attractive. |
D-Lib
February 2003
Janes & Silverstein |
Question Negotiation and the Technological Environment People seeking answers or providing them now have many more options for "question negotiation", in the broadest Tayloresque sense. Consulting an information professional continues to be one of those options. In fact, such professionals can now be much more accessible. |
Information Today
August 3, 2009
Paula J. Hane |
Library Reference Services Are on an Info Quest The patrons of approximately 50 libraries from all over the U.S. are now able to text a question from their mobile phones to 309-222-7740 and a "real, live librarian" will respond within minutes. |
Information Today
October 6, 2008 |
Altarama Introduces RefChatter for Libraries A new module joins RefTracker, DeskStats, VRLplus and SMSreference in the Altarama suite of integrated products for managing online and personal reference services in libraries. |
Information Today
July 5, 2005
Barbara Quint |
OCLC Pilots Traditional Libraries into Web Services The library service has become more active on the Internet in an effort to make users aware of library holdings and offerings. |
D-Lib
February 2003
R. David Lankes |
Current State of Digital Reference in Primary and Secondary Education This paper examines the domain of digital reference services for and by the primary and secondary education community. Data is provided to demonstrate the current understanding of education question types and education users in digital reference. |
Information Today
July 20, 2009 |
Altarama Announces New Screen-Sharing Teaching Tool RefTutor will allow librarians to share their desktops with the patron, in an easy-to-use environment that includes integrated chat, video, and VoIP features. |
Information Today
September 2004
Lauree Padgett |
In Other Words: Growing Pain If your company or user base is on the move or undergoing some growth spurts, these information industry happenings could be useful. |
Information Today
April 1, 2010 |
EBSCO Publishing Announces New How-To Databases for Public Library Patrons Libraries are busier than ever and patrons making legal decisions or looking to create or expand their small businesses need resources for their specific demands. |
D-Lib
February 2003
Abby A. Goodrum |
Visual Resource Reference: Collaboration Between Digital Museums and Digital Libraries The question faced by libraries, museums, and other cultural heritage institutions in this world of visual information is how to respond to a growing public demand for 'round-the-clock' networked accessibility to multimedia, images and image collections. |
Information Today
February 8, 2010
Barbara Quint |
Texting Coming to QuestionPoint via OCLC Collaboration with Mosio OCLC's QuestionPoint, the leading suite of virtual reference tools for libraries, is continuing to build its mobile offerings. |
Information Today
June 17, 2010 |
ABC-CLIO eBooks Available Through Gale Virtual Reference Library "By adding these titles to Gale Virtual Reference Library, we are expanding our reach and are providing librarians, students, and researchers with greater access to our ebooks," says Tom Fitzgerald, ABC-CLIO's vice president of sales. |
D-Lib
June 2000
Diane Nester Kresh |
Offering High Quality Reference Service on the Web Today's researchers need to find quickly information that is usable, relevant, authoritative and verifiable. To meet that need, libraries must adapt our traditional strengths of acquiring, describing, and serving information to an environment that is not bound by time or physical place... |
Information Today
February 21, 2008
Barbara Quint |
Virtual Reference Service From GPO and Depository Libraries--GIO: Ask a Librarian A formal agreement between the U.S. Government Printing Office and a network of 20 depository libraries has relaunched and expanded the scope of a virtual reference service called Government Information Online. |
Searcher
September 2008
Stephen Abram |
Evolution to Revolution to Chaos? Reference in Transition Those of us who prepare for an emerging new world balance of personal service -- virtual, in-person, and computer-mediated -- will be better prepared than those who wait and see. It's a new Renaissance in libraries. |
Information Today
April 22, 2002
Tara Calishain |
New Google Answers Service Raises a Few Questions of Its Own Have a burning question? Google Answers charges for the answers and has built a group of external researchers to respond to the questions... |
Information Today
September 4, 2007 |
Call for Librarians to "Slam the Boards" on Sept. 10 To raise library services awareness, librarians are being urged to "slam the boards," such as Yahoo! Answers, Amazon's Askville, The Wikipedia Reference Desk, and others -- answering as many questions as they can using authoritative sources. |
Searcher
Nov/Dec 2003
Gary Price |
Webmastry What Google teaches us that has nothing to do with searching |
Information Today
June 28, 2010 |
Reference Universe now links to CQ Researcher and to CREDO Reference Reference Universe is an information service designed specifically to unlock a library's reference collection. |
D-Lib
February 2003
White et al. |
Evaluation of Chat Reference Service Quality: Pilot Study This article reports on a pilot study. The pilot will inform the methods for a larger, evaluative study of the quality of chat reference service. The study will look at several aspects of chat-based reference service from the information seeker's perspective. |
Information Today
July 29, 2010 |
U.S. Public Libraries Can Provide High Schools with Free Credo Reference Access Recognizing the increasing burden on public libraries to support the research needs of students at local schools, Credo Reference will be made available to a library's local public high school(s). |
Information Today
April 8, 2010 |
Springshare Launches SMS Reference For LibAnswers Springshare announced a new SMS Reference module that enables libraries to receive texted reference questions from their customers. |
D-Lib
November 2001
John C. Matylonek |
Organizing Ready Reference and Administrative Information with the Reference Desk Manager As reference desk responsibilities become increasingly complex and communication becomes more problematic, a web database to collect and manage this non-academic, local information can be very useful... |
Searcher
April 2006
Barbara Quint |
Searcher's Voice - What's Happening?!? Librarians need to make sure that everyone knows, wherever they live or work, that if you need to know anything, anything at all, you start with your librarian. |
D-Lib
Jul/Aug 2011
Gerolimos & Konsta |
Services for Academic Libraries in the New Era The aim of this paper is twofold. The primary focus is to research and document the integration of services based on the web into the framework of academic libraries. |
Information Today
November 12, 2012
Barbara Quint |
Smarter Searching With Summon Suggestions The Summon discovery service is used by more than 500 libraries in more than 40 countries. It is built on a unified index of content, leveraging "match and merge" technology to combine rich metadata and full text from multiple sources. |
Searcher
October 2003
Marylaine Block |
How Librarians Can Manage the Unintended Consequences of the Internet The unrestrained freedom of the Net has caused conservative organizations and staid, sober lawmakers to view libraries as pornography parlors and librarians as corrupters of youth. As a result, librarians have borne the brunt of an astonishing amount of ill-advised and unconstitutional legislation. |
Searcher
March 2001
Barbara Quint |
On Myths: A Letter to Non-Subscribers As for that misty mystical myth of some Golden Age of Libraries where all truth was handmade and hand delivered and all patrons were gratefully enriched by the blessed hands of librarians scattering largesse throughout the land...pull the other one, I'm starting to walk funny... |
Searcher
January 2006
Barbara Quint |
Searcher's Voice - The Home Guard Information professionals need to establish turf for the profession, to make it clear to patrons or potential patrons everywhere exactly what we do and why they cannot do without our services except at great personal risk. |
ONLINE
Nov/Dec 2003
George R. Plosker |
The Information Industry Revolution: Implications for Librarians Does the word "library" adequately convey the utility and value of what librarians, and in this case, corporate or special librarians, contribute to their organizations? |
D-Lib
September 2000 |
To the Editor Letters received in response to the story, Automated Digital Libraries: How Effectively Can Computers Be Used for the Skilled Tasks of Professional Librarianship? |
Information Today
April 23, 2012 |
OCLC and Credo Reference Extend Partnership OCLC and Credo Reference announced a special collaboration project designed to increase collection visibility and usage with library users. |
Information Today
July 18, 2011 |
WorldCat Content Coming to Credo General Reference Service With this new agreement, OCLC member libraries that subscribe to the Credo General Reference service will be able to retrieve a list of books from WorldCat related to the topic of their Credo Reference search. |
Information Today
October 28, 2010 |
Springer's Major Reference Works Now Linked Via Paratext's Reference Universe Springer's electronic and print major reference works are a mainstay of specialist research, serving a broad spectrum of scientific, technical, and medical disciplines |
Information Today
August 2002
Barbara Quint |
CrossRef Search and QuestionPoint offer challenges to traditional services Publishers International Linking Association announced plans to expand CrossRef, its master database of links... OCLC and the Library of Congress announced that on June 3 they would launch a beta test of QuestionPoint, their new collaborative reference service... etc. |
D-Lib
September 2006
Choi & Rasmussen |
What Is Needed to Educate Future Digital Librarians: A Study of Current Practice and Staffing Patterns in Academic and Research Libraries Digital libraries are the future of academic and research institutions, and digital professionals will be required to have more breadth and depth of knowledge and skills across the dimensions of traditional library knowledge, technology, and human relations. |
