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Information Today
April 22, 2002
Tara Calishain |
New Google Answers Service Raises a Few Questions of Its Own Have a burning question? Google Answers charges for the answers and has built a group of external researchers to respond to the questions...   |
Searcher
August 2004
Coffman & Arret |
To Chat Or Not to Chat --- Taking Another Look at Virtual Reference, Part 1 Add it all up and one can see that virtual reference built on chat technology is a pretty expensive proposition. |
Searcher
October 2002
Jessamyn West |
Information for Sale: My Experience With Google Answers When you're a freelance librarian, finding the right niche in a tough job market can be a challenge. When Google Answers started accepting applications for researchers for their online question-answering service in April, I thought I'd found my match. Here's my experience. |
Searcher
September 2004
Coffman & Arret |
To Chat Or Not to Chat --- Taking Yet Another Look at Virtual Reference, Part 2 Chat reference has not turned out to be the panacea many libraries hoped for. Our funds are too limited and our reference and basic library services far too important to squander money on services that don't work. |
D-Lib
February 2003
Jeffrey T. Penka |
The Technological Challenges of Digital Reference: An Overview This discussion of technological challenges associated with digital reference focuses on challenges libraries face in establishing and supporting an efficient, patron-focused digital reference service, based on library values. |
Information Today
March 2001
Laverna Saunders |
Building the Virtual Reference Desk The distribution of electronic full text to users wherever they are has resulted in fewer transactions at the reference desk. Librarians, therfore, are eager to learn about using developments in digital reference services as a strategy for reaching patrons... |
Information Today
December 4, 2006
Tara Calishain |
Google Shutters Its Answers Service Google's decision to close down Google Answers has produced a huge amount of discussion and comment from all corners of the Web. |
D-Lib
February 2003
Janes & Silverstein |
Question Negotiation and the Technological Environment People seeking answers or providing them now have many more options for "question negotiation", in the broadest Tayloresque sense. Consulting an information professional continues to be one of those options. In fact, such professionals can now be much more accessible. |
D-Lib
February 2003
White et al. |
Evaluation of Chat Reference Service Quality: Pilot Study This article reports on a pilot study. The pilot will inform the methods for a larger, evaluative study of the quality of chat reference service. The study will look at several aspects of chat-based reference service from the information seeker's perspective. |
Searcher
Nov/Dec 2003
Gary Price |
Webmastry What Google teaches us that has nothing to do with searching |
ONLINE
May/Jun 2003
Mick O'Leary |
QuestionPoint Fortifies Libraries in Internet Age QuestionPoint puts the collective expertise of libraries around the world at the service of an individual reference question. It promises to help libraries regain "information market share" from the public Web. |
Information Today
June 10, 2002
Barbara Quint |
QuestionPoint Marks New Era in Virtual Reference QuestionPoint stems from an arrangement between the Library of Congress' Public Service Collections Directorate and OCLC to provide libraries with access to a growing collaborative network of reference librarians in the U.S. and around the world. |
D-Lib
February 2003
R. David Lankes |
Current State of Digital Reference in Primary and Secondary Education This paper examines the domain of digital reference services for and by the primary and secondary education community. Data is provided to demonstrate the current understanding of education question types and education users in digital reference. |
InternetNews
November 29, 2006
Ed Sutherland |
Google Answers Ends Its Run If you have a question for Google Answers, you better hurry up and ask it. Later this week, Google will shut down the service, which allowed people to pose questions, for a fee, in the hopes of getting the perfect answer. |
Search Engine Watch
May 6, 2002
Danny Sullivan |
Google Launches Answers Service, API Program Google introduced two new interesting features last month. The first, Google Answers, is a beta program that allows users to get personal answers from a professional researcher, in exchange for a fee. The second allows programmers to use the new Google Web APIs... |
Information Today
May 2, 2005
Barbara Quint |
Wondir Launches Volunteer Virtual Reference Service While librarians across the country wrestle with virtual reference desk service schedules, Wondir, Inc. has come out of a 2-year beta and launched a live Q&A service that connects people with questions to people with answers. |
D-Lib
February 2003
Barth & Bejune |
The Virtual Reference Librarian's Handbook, by Anne Grodzins Lipow Instead of advocating a 'one-size-fits-all' approach to virtual reference planning, Lipow has created a set of questions and exercises that help guide librarians through the maze of complex issues surrounding the extension of a library's current reference services into the virtual realm. |
The Motley Fool
September 27, 2007
Rick Aristotle Munarriz |
Google's Got Answers.com Online reference site Answers.com extends its contract with Google to fill its website with relevant Google AdWords text ads. The deal sent Answers shares soaring. |
Information Today
December 27, 2004
Barbara Quint |
Google's Library Project: Questions, Questions, Questions Librarians, academicians, journalists, information industry pundits, and real people continue to ring in with comments, concerns, quarrels, and commendations for Google's new library program. Here are some answers, too. |
Information Today
May 16, 2005
Barbara Quint |
Library Collections Linked on Google Scholar for Free The Google Scholar project has responded to the complaints of many academic and research librarians by expanding its usefulness for campus-based users. Any library using OpenURLs and meeting Google Scholar's conditions can join the program. |
Information Today
August 23, 2004
Barbara Quint |
OCLC Acquires 24/7 Reference Services Two of the nation's leading virtual reference services have merged. The Metropolitan Cooperative Library System has transferred the assets of its popular 24/7 Reference operation to OCLC, the world's largest library network. |
Information Today
November 24, 2008
Barbara Quint |
The Wisdom of Crowds of Librarians Is on the Way--In Time: Reference Extract Experts from three top library and information science institutions have begun a process that they promise will lead to a new search engine with a new infrastructure designed to emphasize authoritative content. |
D-Lib
June 2000
Diane Nester Kresh |
Offering High Quality Reference Service on the Web Today's researchers need to find quickly information that is usable, relevant, authoritative and verifiable. To meet that need, libraries must adapt our traditional strengths of acquiring, describing, and serving information to an environment that is not bound by time or physical place... |
D-Lib
February 2003
Abby A. Goodrum |
Visual Resource Reference: Collaboration Between Digital Museums and Digital Libraries The question faced by libraries, museums, and other cultural heritage institutions in this world of visual information is how to respond to a growing public demand for 'round-the-clock' networked accessibility to multimedia, images and image collections. |
D-Lib
September 2000 |
To the Editor Letters received in response to the story, Automated Digital Libraries: How Effectively Can Computers Be Used for the Skilled Tasks of Professional Librarianship? |
D-Lib
September 2006
Choi & Rasmussen |
What Is Needed to Educate Future Digital Librarians: A Study of Current Practice and Staffing Patterns in Academic and Research Libraries Digital libraries are the future of academic and research institutions, and digital professionals will be required to have more breadth and depth of knowledge and skills across the dimensions of traditional library knowledge, technology, and human relations. |
Searcher
January 2003
Jessamyn West |
Google Answers Back Or How to Become an Ex Google Answers Researcher |
Information Today
April 11, 2005
Nicholas G. Tomaiuolo |
Google Unveils New Q&A Service Despite a few bugs and no search tab Google rolls out Q&A, a service providing quick answers to your questions. |
D-Lib
November 2001
John C. Matylonek |
Organizing Ready Reference and Administrative Information with the Reference Desk Manager As reference desk responsibilities become increasingly complex and communication becomes more problematic, a web database to collect and manage this non-academic, local information can be very useful... |
Information Today
September 4, 2007 |
Call for Librarians to "Slam the Boards" on Sept. 10 To raise library services awareness, librarians are being urged to "slam the boards," such as Yahoo! Answers, Amazon's Askville, The Wikipedia Reference Desk, and others -- answering as many questions as they can using authoritative sources. |
ONLINE
Nov/Dec 2003
George R. Plosker |
The Information Industry Revolution: Implications for Librarians Does the word "library" adequately convey the utility and value of what librarians, and in this case, corporate or special librarians, contribute to their organizations? |
Information Today
August 3, 2009
Paula J. Hane |
Library Reference Services Are on an Info Quest The patrons of approximately 50 libraries from all over the U.S. are now able to text a question from their mobile phones to 309-222-7740 and a "real, live librarian" will respond within minutes. |
Information Today
April 8, 2010 |
Springshare Launches SMS Reference For LibAnswers Springshare announced a new SMS Reference module that enables libraries to receive texted reference questions from their customers. |
The Motley Fool
December 14, 2007
Rick Aristotle Munarriz |
Google Steals Some Answers Google is apparently gearing up to relaunch its Google Answers; this time the Q&A offering will feel a lot more like Yahoo! Answers. |
Searcher
April 2012
Steve Coffman |
Feature: The Decline and Fall of the Library Empire The past 30 years of library history is littered with projects and plans and sometimes just dreams of ways the library might play a more pivotal role in the digital revolution that continues to transform the information landscape around us. |
Information Today
February 8, 2010
Barbara Quint |
Texting Coming to QuestionPoint via OCLC Collaboration with Mosio OCLC's QuestionPoint, the leading suite of virtual reference tools for libraries, is continuing to build its mobile offerings. |
Searcher
September 2008
Stephen Abram |
Evolution to Revolution to Chaos? Reference in Transition Those of us who prepare for an emerging new world balance of personal service -- virtual, in-person, and computer-mediated -- will be better prepared than those who wait and see. It's a new Renaissance in libraries. |
Searcher
April 2007
Grogg & Ashmore |
Google Book Search Libraries and Their Digital Copies Few things in the past decade have brought libraries and subsequent controversy into the mainstream media as much as the google book search library project. |
Information Today
May 6, 2002
Tara Calishain |
Yahoo! Service Offers More Advice Than Expertise First Google started an advice service with Google Answers. Now Yahoo! has stepped into the arena with Yahoo! Advice, which is offered through a partnership with LiveAdvice. Is this a new trend in search engine offerings or just a way for these two companies to generate revenue? |
Searcher
January 2009
Barbara Quint |
Searcher's Voice - What's Next? Has the world of one giant and universal LIBRARY finally arrived? Stay tuned. This is an issue we have covered regularly and will continue to cover this year and beyond, I suspect. |
D-Lib
Jul/Aug 2000
William Y. Arms |
Automated Digital Libraries: How Effectively Can Computers Be Used for the Skilled Tasks of Professional Librarianship? Must access to scientific and professional information always be expensive, or is it possible that digital libraries might change this sad situation? |
Information Today
July 29, 2010 |
U.S. Public Libraries Can Provide High Schools with Free Credo Reference Access Recognizing the increasing burden on public libraries to support the research needs of students at local schools, Credo Reference will be made available to a library's local public high school(s). |
Information Today
February 11, 2010 |
AskColorado Goes Live With InstantService Colorado's statewide virtual reference cooperative, AskColorado, debuted its revamped service using new software from InstantService, a Seattle-based company that provides integrated chat, email, and knowledgebase solutions to businesses and call centers. |
D-Lib
Jul/Aug 2011
Gerolimos & Konsta |
Services for Academic Libraries in the New Era The aim of this paper is twofold. The primary focus is to research and document the integration of services based on the web into the framework of academic libraries. |
D-Lib
Nov/Dec 2011
Michalis Gerolimos |
Academic Libraries on Facebook: An Analysis of Users' Comments This paper examines users' comments on the Facebook pages of 20 American academic libraries and subdivides them into 22 categories. |
Information Today
June 16, 2003
Barbara Quint |
LSSI Sells Virtual Reference Operation to Tutor.com LSSI (Library Systems and Services, Inc.) has sold its Reference Division to Tutor.com, an online homework help and educational service. The acquisition includes LSSI's Virtual Reference ToolKit, Web Reference Services, and Integrated Reference Management System with RefTracker. |
Information Today
June 17, 2010 |
ABC-CLIO eBooks Available Through Gale Virtual Reference Library "By adding these titles to Gale Virtual Reference Library, we are expanding our reach and are providing librarians, students, and researchers with greater access to our ebooks," says Tom Fitzgerald, ABC-CLIO's vice president of sales. |
Information Today
July 20, 2009 |
Altarama Announces New Screen-Sharing Teaching Tool RefTutor will allow librarians to share their desktops with the patron, in an easy-to-use environment that includes integrated chat, video, and VoIP features. |
Searcher
February 2005
Barbara Quint |
Searcher's Voice - Round Up the Unusual Suspects! How could Google's plans to offer digitized book content of brick-and-mortar libraries affect the library world? |
The Motley Fool
November 29, 2006
Jack Uldrich |
Google Has No Answer... and That's OK The shuttering of Google Answers might actually be good news. If a company isn't failing at some things, it probably isn't innovating. |
