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Information Today
June 16, 2003
Barbara Quint |
LSSI Sells Virtual Reference Operation to Tutor.com LSSI (Library Systems and Services, Inc.) has sold its Reference Division to Tutor.com, an online homework help and educational service. The acquisition includes LSSI's Virtual Reference ToolKit, Web Reference Services, and Integrated Reference Management System with RefTracker.   |
D-Lib
February 2003
Jeffrey T. Penka |
The Technological Challenges of Digital Reference: An Overview This discussion of technological challenges associated with digital reference focuses on challenges libraries face in establishing and supporting an efficient, patron-focused digital reference service, based on library values. |
Searcher
August 2004
Coffman & Arret |
To Chat Or Not to Chat --- Taking Another Look at Virtual Reference, Part 1 Add it all up and one can see that virtual reference built on chat technology is a pretty expensive proposition. |
D-Lib
February 2003
Abby A. Goodrum |
Visual Resource Reference: Collaboration Between Digital Museums and Digital Libraries The question faced by libraries, museums, and other cultural heritage institutions in this world of visual information is how to respond to a growing public demand for 'round-the-clock' networked accessibility to multimedia, images and image collections. |
Information Today
March 2001
Laverna Saunders |
Building the Virtual Reference Desk The distribution of electronic full text to users wherever they are has resulted in fewer transactions at the reference desk. Librarians, therfore, are eager to learn about using developments in digital reference services as a strategy for reaching patrons... |
Information Today
August 23, 2004
Barbara Quint |
OCLC Acquires 24/7 Reference Services Two of the nation's leading virtual reference services have merged. The Metropolitan Cooperative Library System has transferred the assets of its popular 24/7 Reference operation to OCLC, the world's largest library network. |
Searcher
September 2004
Coffman & Arret |
To Chat Or Not to Chat --- Taking Yet Another Look at Virtual Reference, Part 2 Chat reference has not turned out to be the panacea many libraries hoped for. Our funds are too limited and our reference and basic library services far too important to squander money on services that don't work. |
D-Lib
February 2003
Janes & Silverstein |
Question Negotiation and the Technological Environment People seeking answers or providing them now have many more options for "question negotiation", in the broadest Tayloresque sense. Consulting an information professional continues to be one of those options. In fact, such professionals can now be much more accessible. |
D-Lib
February 2003
White et al. |
Evaluation of Chat Reference Service Quality: Pilot Study This article reports on a pilot study. The pilot will inform the methods for a larger, evaluative study of the quality of chat reference service. The study will look at several aspects of chat-based reference service from the information seeker's perspective. |
D-Lib
February 2003 |
In Brief Report on the First AHDS Copyright and Digitisation Workshop... Getting a Handle on Federal Information: Persistent Identification Using Handles... Report on the 4th Annual Virtual Reference Desk (VRD) Conference... Multilingual Applications of the DOI: the mEDRA Project... etc. |
ONLINE
May/Jun 2003
Mick O'Leary |
QuestionPoint Fortifies Libraries in Internet Age QuestionPoint puts the collective expertise of libraries around the world at the service of an individual reference question. It promises to help libraries regain "information market share" from the public Web. |
D-Lib
June 2003
Kenney et al. |
Google Meets eBay: What Academic Librarians Can Learn from Alternative Information Providers This paper presents the results of a modest study to compare and contrast its digital reference services with those of Google Answers. The study provided an opportunity for librarians to gain insights into how Google's approach to service development and delivery has made it so attractive. |
Information Today
June 10, 2002
Barbara Quint |
QuestionPoint Marks New Era in Virtual Reference QuestionPoint stems from an arrangement between the Library of Congress' Public Service Collections Directorate and OCLC to provide libraries with access to a growing collaborative network of reference librarians in the U.S. and around the world. |
Information Today
August 26, 2002
Barbara Quint |
divine Launches Virtual Reference Desk Software A new player has entered the burgeoning field of virtual reference support. divine, Inc., a relative newcomer to the information industry, has announced that it will start marketing Virtual Reference Desk software built around NetAgent, its customer interaction management software. |
D-Lib
Jul/Aug 2002
Sayeed Choudhury |
A Framework for Evaluating Digital Library Services This article provides an overview of evaluation studies for libraries, a brief introduction to the CAPM Project, a description of the theoretical background for the CAPM methodology and, finally, a discussion of the implementation of the methodology for the CAPM Project. |
Information Today
June 17, 2010 |
ABC-CLIO eBooks Available Through Gale Virtual Reference Library "By adding these titles to Gale Virtual Reference Library, we are expanding our reach and are providing librarians, students, and researchers with greater access to our ebooks," says Tom Fitzgerald, ABC-CLIO's vice president of sales. |
D-Lib
May 2000 |
In Brief CNRI Announces New Version of the Handle System... Virtual Heritage is playing an important role in the interpretation and preservation of Cultural Heritage... Journal Abbreviation Sources... Asking the Experts: Digital Reference and the Virtual Reference Desk... etc. |
T.H.E. Journal
October 2005 |
Ohio's Virtual Reference Service Receives $1.12M Approval The State Library Board of Ohio has approved $1.12 million in Library Services and Technology Act funds for year two of the state's innovative KnowItNow 24x7 virtual reference service. |
D-Lib
February 2003
Barth & Bejune |
The Virtual Reference Librarian's Handbook, by Anne Grodzins Lipow Instead of advocating a 'one-size-fits-all' approach to virtual reference planning, Lipow has created a set of questions and exercises that help guide librarians through the maze of complex issues surrounding the extension of a library's current reference services into the virtual realm. |
Information Today
July 29, 2010 |
U.S. Public Libraries Can Provide High Schools with Free Credo Reference Access Recognizing the increasing burden on public libraries to support the research needs of students at local schools, Credo Reference will be made available to a library's local public high school(s). |
Information Today
June 28, 2010 |
Reference Universe now links to CQ Researcher and to CREDO Reference Reference Universe is an information service designed specifically to unlock a library's reference collection. |
D-Lib
June 2000
Diane Nester Kresh |
Offering High Quality Reference Service on the Web Today's researchers need to find quickly information that is usable, relevant, authoritative and verifiable. To meet that need, libraries must adapt our traditional strengths of acquiring, describing, and serving information to an environment that is not bound by time or physical place... |
D-Lib
May/Jun 2011 |
In Brief and In the News A new step toward digital library foundations... Scholarly reading and the value of library resources... Reposit: positing a new kind of repository deposit... |
Information Today
November 24, 2008
Barbara Quint |
The Wisdom of Crowds of Librarians Is on the Way--In Time: Reference Extract Experts from three top library and information science institutions have begun a process that they promise will lead to a new search engine with a new infrastructure designed to emphasize authoritative content. |
D-Lib
November 2001
John C. Matylonek |
Organizing Ready Reference and Administrative Information with the Reference Desk Manager As reference desk responsibilities become increasingly complex and communication becomes more problematic, a web database to collect and manage this non-academic, local information can be very useful... |
Searcher
September 2008
Stephen Abram |
Evolution to Revolution to Chaos? Reference in Transition Those of us who prepare for an emerging new world balance of personal service -- virtual, in-person, and computer-mediated -- will be better prepared than those who wait and see. It's a new Renaissance in libraries. |
T.H.E. Journal
January 2001 |
Faculty and Reference Librarians A Virtual Dynamic Duo At Santa Fe Community College (SFCC) in Gainesville, Fla., continuous steps are underway to facilitate the redesign of teaching and learning environments as a proactive measure for remodeling old styles of instruction in order to blend newer styles of education effectively in a digital age... |
D-Lib
February 2001 |
Clips and Pointers Standards for Electronic Publishing: An Overview was written to inform librarians about the challenges of managing electronic publications... Changing Trains at Wigan: Digital Preservation and the Future of Scholarship examines the impact of the emerging digital landscape on long term access... etc. |
D-Lib
November 2001
Lee L. Zia |
New Projects and a Progress Report An update on the NSF National Science, Technology, Engineering, and Mathematics Education Digital Library (NSDL) Program... |
Searcher
April 2012
Steve Coffman |
Feature: The Decline and Fall of the Library Empire The past 30 years of library history is littered with projects and plans and sometimes just dreams of ways the library might play a more pivotal role in the digital revolution that continues to transform the information landscape around us. |
D-Lib
July 2001
Hans Roes |
Digital Libraries and Education: Trends and Opportunities This article attempts to identify strategic issues for libraries wishing to pursue a more active policy with regard to the changes affecting higher education due to the increased use of information and communication technologies... |
Information Today
August 3, 2009
Paula J. Hane |
Library Reference Services Are on an Info Quest The patrons of approximately 50 libraries from all over the U.S. are now able to text a question from their mobile phones to 309-222-7740 and a "real, live librarian" will respond within minutes. |
ONLINE
Sep/Oct 2002
George R. Plosker |
Conducting User Surveys: An Ongoing Information Imperative Remaining relevant to users is critical to library survival. What better way both to ascertain what users desire and to inform them of capabilities they are unaware of or don't use? Practical tips and suggestions on how to go about doing such a survey |
ONLINE
November 2000
Mick O'Leary |
Grading the Library Portals The ideal library portal will have the most thorough coverage possible in several areas of the library profession for all types of libraries... |
D-Lib
August 2006
Lavoie, Henry & Dempsey |
A Service Framework for Libraries As libraries continue to engage with an ever-shifting information landscape, it is apparent that their efforts would be facilitated by a shared view of how library services should be organized and surfaced in these new settings and contexts. |
Information Today
April 22, 2002
Tara Calishain |
New Google Answers Service Raises a Few Questions of Its Own Have a burning question? Google Answers charges for the answers and has built a group of external researchers to respond to the questions... |
D-Lib
April 2007 |
Setting the Foundations of Digital Libraries: The DELOS Manifesto The DELOS Network of Excellence on Digital Libraries now envisions a Digital Library as a tool at the center of intellectual activity having no logical, conceptual, physical, temporal, or personal borders or barriers to information. |
D-Lib
Nov/Dec 2011
Michalis Gerolimos |
Academic Libraries on Facebook: An Analysis of Users' Comments This paper examines users' comments on the Facebook pages of 20 American academic libraries and subdivides them into 22 categories. |
D-Lib
Jul/Aug 2011
Gerolimos & Konsta |
Services for Academic Libraries in the New Era The aim of this paper is twofold. The primary focus is to research and document the integration of services based on the web into the framework of academic libraries. |
D-Lib
Jul/Aug 2011 |
In Brief SEALS: Semantic Evaluation at Large Scale... Bill & Melinda Gates Foundation Access to Learning Award 2012... New library study: demand up for technology, budget cuts limit access... |
D-Lib
Jul/Aug 2009 |
In Brief Bill & Melinda Gates Foundation Access to Learning Award... High precision and recall: Focuss.Info as community-driven search engine... Shared Shelf: partnership plans to launch networked image management platform... etc. |
Information Today
July 5, 2005
Barbara Quint |
OCLC Pilots Traditional Libraries into Web Services The library service has become more active on the Internet in an effort to make users aware of library holdings and offerings. |
D-Lib
September 2006
Choi & Rasmussen |
What Is Needed to Educate Future Digital Librarians: A Study of Current Practice and Staffing Patterns in Academic and Research Libraries Digital libraries are the future of academic and research institutions, and digital professionals will be required to have more breadth and depth of knowledge and skills across the dimensions of traditional library knowledge, technology, and human relations. |
D-Lib
Mar/Apr 2009 |
In Brief Reflective learning for the net generation... The SKUA project: prototyping a distributed network of semantically aware shared annotation services... The Erewhon project: more comprehensive location-based services... etc. |
D-Lib
Nov/Dec 2010 |
D-Lib Magazine In Brief and In the News Linked Data for Climate Research... Project Cumulus - Getting Services from the Cloud... SURFACE Launch... etc. |
Search Engine Watch
January 4, 2005
Chris Sherman |
The Best Online Reference Sites Looking for an answer to a specific question? Check out this list of the best reference sites of 2004, as compiled by the American Library Association. AskOxford.com... Cyberschoolbus... etc. |
Information Today
May 12, 2008 |
Altarama Acquires Docutek's Virtual Reference Librarian plus Business The Virtual Reference Librarian plus (VRLplus) system is used to provide live reference services over the web by more than 200 academic, public, special, and school libraries, and consortia. |
Searcher
March 2011
Matarazzo & Pearlstein |
Survival Lessons for Libraries: Educating Special Librarians -- "The Past Is Prologue" When we began writing this series of articles addressing survival lessons for special libraries, we had more questions than answers; this is still the case. |
D-Lib
Jul/Aug 2010 |
In Brief Access to Learning Award... A data management infrastructure for research activities in the life sciences... Examining techniques and implementations for automated metadata extraction... etc. |
Information Today
April 21, 2003
Barbara Quint |
ERIC Continues But Without Clearinghouses Currently, the ERIC (Educational Resources Information Center) database provides bibliographic citations to education-related documents and journal articles. |
