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D-Lib
June 2003
Kenney et al. |
Google Meets eBay: What Academic Librarians Can Learn from Alternative Information Providers This paper presents the results of a modest study to compare and contrast its digital reference services with those of Google Answers. The study provided an opportunity for librarians to gain insights into how Google's approach to service development and delivery has made it so attractive.   |
D-Lib
February 2003
R. David Lankes |
Current State of Digital Reference in Primary and Secondary Education This paper examines the domain of digital reference services for and by the primary and secondary education community. Data is provided to demonstrate the current understanding of education question types and education users in digital reference. |
D-Lib
February 2003
Janes & Silverstein |
Question Negotiation and the Technological Environment People seeking answers or providing them now have many more options for "question negotiation", in the broadest Tayloresque sense. Consulting an information professional continues to be one of those options. In fact, such professionals can now be much more accessible. |
D-Lib
February 2003
Jeffrey T. Penka |
The Technological Challenges of Digital Reference: An Overview This discussion of technological challenges associated with digital reference focuses on challenges libraries face in establishing and supporting an efficient, patron-focused digital reference service, based on library values. |
Searcher
September 2004
Coffman & Arret |
To Chat Or Not to Chat --- Taking Yet Another Look at Virtual Reference, Part 2 Chat reference has not turned out to be the panacea many libraries hoped for. Our funds are too limited and our reference and basic library services far too important to squander money on services that don't work. |
Searcher
August 2004
Coffman & Arret |
To Chat Or Not to Chat --- Taking Another Look at Virtual Reference, Part 1 Add it all up and one can see that virtual reference built on chat technology is a pretty expensive proposition. |
D-Lib
Jul/Aug 2002
Sayeed Choudhury |
A Framework for Evaluating Digital Library Services This article provides an overview of evaluation studies for libraries, a brief introduction to the CAPM Project, a description of the theoretical background for the CAPM methodology and, finally, a discussion of the implementation of the methodology for the CAPM Project. |
D-Lib
February 2003
Abby A. Goodrum |
Visual Resource Reference: Collaboration Between Digital Museums and Digital Libraries The question faced by libraries, museums, and other cultural heritage institutions in this world of visual information is how to respond to a growing public demand for 'round-the-clock' networked accessibility to multimedia, images and image collections. |
ONLINE
Sep/Oct 2002
George R. Plosker |
Conducting User Surveys: An Ongoing Information Imperative Remaining relevant to users is critical to library survival. What better way both to ascertain what users desire and to inform them of capabilities they are unaware of or don't use? Practical tips and suggestions on how to go about doing such a survey |
D-Lib
June 2000
Diane Nester Kresh |
Offering High Quality Reference Service on the Web Today's researchers need to find quickly information that is usable, relevant, authoritative and verifiable. To meet that need, libraries must adapt our traditional strengths of acquiring, describing, and serving information to an environment that is not bound by time or physical place... |
Information Today
March 2001
Laverna Saunders |
Building the Virtual Reference Desk The distribution of electronic full text to users wherever they are has resulted in fewer transactions at the reference desk. Librarians, therfore, are eager to learn about using developments in digital reference services as a strategy for reaching patrons... |
ONLINE
May/Jun 2003
Mick O'Leary |
QuestionPoint Fortifies Libraries in Internet Age QuestionPoint puts the collective expertise of libraries around the world at the service of an individual reference question. It promises to help libraries regain "information market share" from the public Web. |
D-Lib
May/Jun 2011 |
In Brief and In the News A new step toward digital library foundations... Scholarly reading and the value of library resources... Reposit: positing a new kind of repository deposit... |
D-Lib
Nov/Dec 2011
Michalis Gerolimos |
Academic Libraries on Facebook: An Analysis of Users' Comments This paper examines users' comments on the Facebook pages of 20 American academic libraries and subdivides them into 22 categories. |
D-Lib
February 2003
Barth & Bejune |
The Virtual Reference Librarian's Handbook, by Anne Grodzins Lipow Instead of advocating a 'one-size-fits-all' approach to virtual reference planning, Lipow has created a set of questions and exercises that help guide librarians through the maze of complex issues surrounding the extension of a library's current reference services into the virtual realm. |
D-Lib
September 2006
Choi & Rasmussen |
What Is Needed to Educate Future Digital Librarians: A Study of Current Practice and Staffing Patterns in Academic and Research Libraries Digital libraries are the future of academic and research institutions, and digital professionals will be required to have more breadth and depth of knowledge and skills across the dimensions of traditional library knowledge, technology, and human relations. |
D-Lib
Jul/Aug 2009
Khoo, Buchanan & Cunningham |
JCDL 2009 Workshop Report Lightweight user-friendly evaluation knowledge for digital librarians. |
Information Today
June 16, 2003
Barbara Quint |
LSSI Sells Virtual Reference Operation to Tutor.com LSSI (Library Systems and Services, Inc.) has sold its Reference Division to Tutor.com, an online homework help and educational service. The acquisition includes LSSI's Virtual Reference ToolKit, Web Reference Services, and Integrated Reference Management System with RefTracker. |
D-Lib
Jul/Aug 2011
Gerolimos & Konsta |
Services for Academic Libraries in the New Era The aim of this paper is twofold. The primary focus is to research and document the integration of services based on the web into the framework of academic libraries. |
D-Lib
December 2001 |
Clips & Pointers The Evidence in Hand: Report of the Task Force on the Artifact in Library Collections... Broadband: Bringing Home the Bits... Hybrid Electronic Access and Delivery in the Library Networked Environment... Resources for Professional Education & Grant Writing... etc. |
Information Today
June 10, 2002
Barbara Quint |
QuestionPoint Marks New Era in Virtual Reference QuestionPoint stems from an arrangement between the Library of Congress' Public Service Collections Directorate and OCLC to provide libraries with access to a growing collaborative network of reference librarians in the U.S. and around the world. |
D-Lib
November 2001
John C. Matylonek |
Organizing Ready Reference and Administrative Information with the Reference Desk Manager As reference desk responsibilities become increasingly complex and communication becomes more problematic, a web database to collect and manage this non-academic, local information can be very useful... |
D-Lib
April 2007 |
Setting the Foundations of Digital Libraries: The DELOS Manifesto The DELOS Network of Excellence on Digital Libraries now envisions a Digital Library as a tool at the center of intellectual activity having no logical, conceptual, physical, temporal, or personal borders or barriers to information. |
D-Lib
September 2001 |
Clips and Pointers Building and Sustaining Digital Collections... Trust in Cyberspace... Selection and Presentation of Commercially Available Electronic Resources... Attributes of a Trusted Digital Repository... Feasibility Study for a National Union Catalogue for the UK... etc. |
D-Lib
February 2003 |
In Brief Report on the First AHDS Copyright and Digitisation Workshop... Getting a Handle on Federal Information: Persistent Identification Using Handles... Report on the 4th Annual Virtual Reference Desk (VRD) Conference... Multilingual Applications of the DOI: the mEDRA Project... etc. |
T.H.E. Journal
October 2005 |
Ohio's Virtual Reference Service Receives $1.12M Approval The State Library Board of Ohio has approved $1.12 million in Library Services and Technology Act funds for year two of the state's innovative KnowItNow 24x7 virtual reference service. |
Information Today
August 23, 2004
Barbara Quint |
OCLC Acquires 24/7 Reference Services Two of the nation's leading virtual reference services have merged. The Metropolitan Cooperative Library System has transferred the assets of its popular 24/7 Reference operation to OCLC, the world's largest library network. |
D-Lib
Jul/Aug 2011 |
In Brief SEALS: Semantic Evaluation at Large Scale... Bill & Melinda Gates Foundation Access to Learning Award 2012... New library study: demand up for technology, budget cuts limit access... |
Information Today
August 26, 2002
Barbara Quint |
divine Launches Virtual Reference Desk Software A new player has entered the burgeoning field of virtual reference support. divine, Inc., a relative newcomer to the information industry, has announced that it will start marketing Virtual Reference Desk software built around NetAgent, its customer interaction management software. |
D-Lib
October 2001 |
Clips and Pointers Proceedings of the First ACM/IEEE-CS Joint Conference on Digital Libraries... Knowing What Students Know: The Science and Design of Educational Assessment... CORDIS Focus Results Supplement on Multimedia Content and Tools... etc. |
Information Today
May 12, 2008 |
Altarama Acquires Docutek's Virtual Reference Librarian plus Business The Virtual Reference Librarian plus (VRLplus) system is used to provide live reference services over the web by more than 200 academic, public, special, and school libraries, and consortia. |
D-Lib
May 2000 |
In Brief CNRI Announces New Version of the Handle System... Virtual Heritage is playing an important role in the interpretation and preservation of Cultural Heritage... Journal Abbreviation Sources... Asking the Experts: Digital Reference and the Virtual Reference Desk... etc. |
D-Lib
Mar/Apr 2010 |
In Brief and In the News HumBox... CACAO project overview... Digital Classicist Summer Seminar Series 2010... The Wellcome Arabic Manuscript Cataloguing Partnership... Frontiers of science: Science fact in a comic strip... etc. |
Searcher
April 2012
Steve Coffman |
Feature: The Decline and Fall of the Library Empire The past 30 years of library history is littered with projects and plans and sometimes just dreams of ways the library might play a more pivotal role in the digital revolution that continues to transform the information landscape around us. |
Information Today
May 2002
Ana Arias Terry |
Ninth National PLA Conference The Public Library Association, an organization with more than 9,000 members, hosted nearly 7,900 participants and 400 exhibitors at its national conference in Phoenix. I found the programs educational and the general session keynote speech an unexpected treat... |
D-Lib
March 2003
Susan Gibbons |
Building Upon the MyLibrary Concept to Better Meet the Information Needs of College Students Librarians cannot afford to be complacent in the knowledge that college students consider it easier to find resources using the Internet than by using the library. |
D-Lib
January 2003
Mitchell et al. |
iVia Open Source Virtual Library System iVia is an open source Internet subject portal or virtual library system. |
Information Today
August 3, 2009
Paula J. Hane |
Library Reference Services Are on an Info Quest The patrons of approximately 50 libraries from all over the U.S. are now able to text a question from their mobile phones to 309-222-7740 and a "real, live librarian" will respond within minutes. |
D-Lib
October 2002 |
Clips and Pointers Archaeology Data Service Guides to Good Practice... Free Range Librarian... E-Serials Cataloging... etc. |
D-Lib
February 2001
Manfred Thaller |
From the Digitized to the Digital Library Many, if not most, digitization projects have aimed at existing collections as individual servers. A digital library, however, should be more than a digitized one... |
D-Lib
Nov/Dec 2015 |
In Brief and In the News OCLC prints last library catalog cards... VRA Core RDF Ontology available for review... ALA awarded IMLS grant for IFLA 2016 Congress Fellowships... |
Information Today
September 2004
Lauree Padgett |
In Other Words: Growing Pain If your company or user base is on the move or undergoing some growth spurts, these information industry happenings could be useful. |
D-Lib
Jan/Feb 2009 |
In Brief Contributors offer updates on various digital library research and initiatives. |
D-Lib
August 2006
Lavoie, Henry & Dempsey |
A Service Framework for Libraries As libraries continue to engage with an ever-shifting information landscape, it is apparent that their efforts would be facilitated by a shared view of how library services should be organized and surfaced in these new settings and contexts. |
Information Today
June 3, 2014
Nancy K. Herther |
Playing the Numbers: NISO/NASIG Focus On Best Practices for Library Usage Statistics The National Information Standards Organization, and the North American Serials Interest Group co-sponsored a webinar intended to "effectively understand and apply usage data," which is an important skill for librarians. |
D-Lib
April 2002 |
Clips and Pointers Collection Description Focus/CIMI: Summary Report... LITA Top Tech Trends... Digital Reference Services Bibliography... Calls for Participation... Usability for Digital Libraries... etc. |
D-Lib
Jul/Aug 2010 |
In Brief Access to Learning Award... A data management infrastructure for research activities in the life sciences... Examining techniques and implementations for automated metadata extraction... etc. |
D-Lib
November 2001 |
Clips and Pointers Strategies for Building Digitized Collections... Digital Curation: Digital Archives, Libraries, and e-Science... Proceedings of the 2000 Sino-United States Symposium and Workshop on Library and Information Science Education in the Digital Age... etc. |
D-Lib
December 2003
Connaway & Lawrence |
Comparing Library Resource Allocations for the Paper and the Digital Library: An Exploratory Study The research reported in this article is an attempt to identify resource allocations for an all-paper library and the all-digital library that provides ejournals, eBooks, electronic maps, and digital audio, video, and images, based on information gathered from a group of research librarians. |
Information Today
June 27, 2011
Barbie E. Keiser |
EPA Releases Its National Library Network Strategic Plan FY2012-2014 This is a 3-year strategic plan which addresses four key areas -- EPA library network governance, services, collections (electronic and physical), and communications outreach and training. |
