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U.S. Banker April 2006	The Difference Between Good and Bad Profits The difference between those companies generating good profits and those producing bad profits can be boiled down to one question: "How likely are you to recommend us to a friend?" Loyalty transforms the economics of business.
CIO January 1, 2002 Edward Prewitt	How to Build Customer Loyalty in an Internet World CRM is not altogether awful. It's just that, too often, the standard CRM practices lead to vexation or worse from customers, not loyalty.
AFP eWire October 6, 2008 Arthur Makar	Book Review: The Ultimate Question What do nonprofits and for-profits have in common? In The Ultimate Question, written by Fred Reichheld, director emeritus and fellow at Bain & Company, customer loyalty is at the core of creating and maintaining successful relationships with constituencies.
The Motley Fool December 14, 2006 Emil Lee	Fool on the Street: If I Could Be Like Wells Fargo Investors, anytime Warren Buffett owns a big stake in a company, you know there's something special about it. And at a recent Goldman Sachs financial services conference, the CEO demonstrated why Wells Fargo is the best bank in the world.
CRM February 2003 Ginger Conlon	Can't Get No Dissatisfaction In an exclusive survey conducted, CRM magazine finds that a surprising number of executives are pleased with their CRM system -- and with their results.
CRM August 2003 Paul Greenberg	Customer Loyalty? Get Over It. Customer Satisfaction? Way To Go. True loyalty is rarely attainable, so set your sights on something within reach: satisfaction.
The Motley Fool November 4, 2010 Jason Moser	One of These Banks Is Worth Watching Searching for the best of the battered bank sector.
CRM April 2003 Ginger Conlon	Making CRM Pay Off Like any worthwhile endeavor, it takes a great deal of planning and effort to get real results from CRM.
Bank Systems & Technology November 1, 2005 Deena M. Amato-McCoy	One-Stop Banking By adding collaboration platforms and partnering with other financial service providers, banks are evolving into one-stop financial liaisons that are building customer loyalty.
CRM August 2012	The 2012 CRM Influential Leaders Each in this impressive lineup of persuasive people is certainly deserving of this year's Influential Leader award.
CRM April 2015 Barton Goldenberg	Social CRM in Action Businesses discover the value of social communities.
CRM May 10, 2013 Syed Hasan	Choose a Winning Combination of Customer Experience Metrics Improve customer loyalty with the right mix of customer experience management (CEM) solutions.
Bank Systems & Technology January 30, 2008 Maria Bruno-Britz	City National Bank Appoints Rodney Banks VP of Commercial Banking Services Rodney Banks, new executive VP and manager of commercial banking services at Los Angeles-based City National Bank, says customer relationship management solutions are more vital now than ever before.
The Motley Fool May 31, 2007 Ryan Fuhrmann	Fool on the Street: Rock-Solid Wells Fargo Wells Fargo is peerless in terms of its expansion track record, and if it can keep cross-selling its way to similar levels of growth, it may turn out to be one of the best financial stocks for 2007 -- and beyond.
CRM August 2004 Jason Compton	How to...choose the right metrics for determining ROI Four keys to evaluating the success of your CRM investment.
Bank Systems & Technology May 25, 2006 Maria Bruno-Britz	Small Biz Offers Big Opportunity Wells Fargo adds Employer Direct Pay, a small-business offering, reflecting wider industry focus on the segment.
CRM November 15, 2004 Jason Compton	CRM Success Is an Evolution Wells Fargo banks on CRM process improvements for capturing new business.
Bank Technology News March 2002 Karen Epper Hoffmann	Online Banking Aligns Practices Now that the initial online flurry has subsided, Web-based banks are looking at ROI potential...
Bank Systems & Technology May 25, 2006 Phil Britt	Investing in Customers' Futures? Banks have failed to heed customer demands for online financial planning capabilities.
CRM October 2004 Ginger Conlon	Get Your Facts Straight Customer data aggregation is the number one data issue right now. Find out how companies are handling it and turning it into a positive.
Bank Systems & Technology August 4, 2004 Ivan Schneider	Loyalty Down Begets Loyalty Up The single most important question for assessing customer loyalty in any industry.
CRM October 1, 2003 Paul Greenberg	A Commonwealth of Self-Interest CRM initiatives will succeed only if users see value in using them.
CRM March 2012 Jim Dickie	Are the CRM Wars Really Over? Existing CRM users would be well advised to test the waters to see if something that would work better for them exists.
Wall Street & Technology January 4, 2004	CRM: Starting to Live Up to Its Promise What's actually happening is people are finally starting to figure it out.
CRM November 2012 Leonard Klie	The New Measure of Customer Service Success Why some traditional performance metrics are wrong and what you need to evaluate now.
CRM July 1, 2003 Phillip Britt	Eight Building Blocks for CRM Success Companies are continuing to pursue CRM projects in 2003 despite the discontent from many about earlier failures and the harsh business climate. But most companies are now taking a more cautious approach to their implementations.
Bank Technology News January 2008 John Adams	Systems Integration: Command Center CRM Cross-departmental CRM platforms are becoming more and more important, handling enterprise customer data chores to tracking internal job performance.
Entrepreneur October 2005 C.J. Prince	Net Deposits Entrepreneurs have been slow to adopt online banking - with good reason. But some banks are trying hard to win them over.
CIO August 1, 2003 Edward Prewitt	The Management Toolkit Balanced Scorecard, benchmarking, core competencies -- companies' use of these management tools and techniques and many others has boomed since the start of the recession in 2000, according to a survey conducted by consultancy Bain.
Bank Technology News April 2001 David Rountree	Customers Rule Today Long before the Internet, the customer was said to be king. But the Net appears to spell certain, if slow, death for banks that don't act accordingly...
CRM July 2003 Laura Pollard	Enterprise Schmenterprise Who truly sees the value of enterprise CRM?
CRM October 18, 2004 Joshua Weinberger	Metrics Should Define Results Setting benchmarks to determine the success of a CRM initiative is a must. The metrics that matter most are those taken when agents are serving customers.
CRM April 2003 Martin Schneider	Prove It Gone are the days when CRM vendors could pitch features and functionality, close the deal, hit the trail, and never look back. Today's CRM buyers demand proof during the presale that the CRM technology they are considering will deliver the promised results.
The Motley Fool January 26, 2007 Ryan Fuhrmann	The Best Financial Stock for 2007: Wells Fargo A solid history of sales and earnings growth put this company in the running. Investors, take note.
Inc. September 2006 Darren Dahl	Would You Recommend Us? Perfect your service by asking the only question that matters.
U.S. Banker December 2001 Bennett & Bruno	Getting Your Money's Worth Should banks quantify their prospective returns on their investments in technology? Is it possible? When should a bank build technology internally, or buy it from outside vendors?
PC Magazine June 1, 2008 Oliver Rist	Analyze Your Customer Relationship Management Here's how to set the goals you need to improve and monitor how you deal with your customers.
The Motley Fool March 12, 2009 Tim Beyers	Stocks the Rich Executives Are Buying Sometimes insiders are buying for all the right reasons. Who's at it this week? Take a look at insider buying at: Autodesk... China Medical Technologies... SLM... VeriFone Holdings... Wells Fargo...
The Motley Fool April 11, 2007 Ryan Fuhrmann	Foolish Forecast: Bank on Wells Fargo The banking behemoth is set to report its first-quarter 2007 financial results. Investors, here is what you can expect to see.
The Motley Fool April 18, 2007 Ryan Fuhrmann	No Interest in Inversion at Wells Fargo Net interest margin trends highlight why Wells Fargo is an industry leader. Investors, take note.
CRM August 27, 2003 Lisa Picarille	Vertical Focus: Government Some of the major trends in government CRM include increasing the amount of services offered online and improving the metrics to gauge CRM efforts.
CIO February 1, 2002 Danielle Dunne	Beware of the CRM Backlash Jill Dyche contends that CRM projects would work better if companies did a better job defining their specific needs...
Bank Technology News October 2001 Amy Newell	CRM: A Solution Evolution Some of financial institutions' latest dilemmas in customer relationship management don't involve technology, but rather how to complement it...
CRM July 2010 J. David Lashar	The Cautionary Tales of CRM Words of wisdom drawn from decades of disappointment.
CRM April 2013 Esteban Kolsky	Evolving Social CRM to Become CRM -- Again Move your CRM implementation to the next generation.
CRM October 2003 Ginger Conlon	How Satisfied are You With CRM? That's the question CRM magazine recently asked its readers. More than 330 executives voiced their opinions.
The Motley Fool September 22, 2006 Stephen D. Simpson	A Closer Look at Bank Stocks Learn the secrets of investing in this often-intimidating sector.
The Motley Fool October 17, 2007 Emil Lee	All's Well at Wells Fargo Wells Fargo digs in its cleats. Investors, the bank did very well in almost every category. Wholesale banking, asset-based lending, commercial real estate and the mutual fund business all grew by double digits in the past quarter.
CRM March 25, 2011 Jim Davies	Applying the Eight Building Blocks of CRM to Social Media How to improve the effectiveness and long-term success of social CRM initiatives
CIO September 1, 2005 Edward Prewitt	CRM Gains Ground as Management Tool The popularity of customer relationship management reflects two trends: an increased focus on customers and better knowledge of how to do CRM right.