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Bank Technology News November 2003 Jeremy Quittner	Finding Equals in a Merger Jean Davis's responsibility is to integrate all of Wachovia's systems, technologies and operations since its 2001 merger with First Union. It wasn't a cake walk, but the new entity is beginning to hum.
Bank Systems & Technology August 19, 2009 Maria Bruno-Britz	Martin Davis Unites the Wells Fargo and Wachovia IT Shops Merging two customer-centric banks presents challenges and opportunities for Davis as he oversees the technology integration.
Bank Technology News December 2003 John Adams	BofA's Fleet Of Headaches Bank of America bit off a mouthful when it bought FleetBoston, and the digestion promises to be long, fraught with all the trials and tribulations emerge in the wake of such consumption.
Bank Systems & Technology November 30, 2003 Steven Marlin	Careful What You Wish For: Technology Is Key to BofA/Fleet Deal Bank of America and FleetBoston must decide how best to assimilate their systems.
Bank Systems & Technology January 14, 2004 Peggy Bresnick Kendler	Managing M&As Technology is playing an increasingly important role in the revived M&A market in financial services.
U.S. Banker August 2006 John Engen	Southern Exposure Wachovia's Ken Thompson's appetite for deals has raised eyebrows with investors and analysts. Yet proponents say Thompson's ambition, coupled with strong organizational skills, is sure to keep customers and investors satisfied.
Bank Systems & Technology November 1, 2005 Maria Bruno-Britz	Stranger in a Strange Land No More According to Wachovia's CIO, increasingly, banks are realizing the need to bring together IT with their general business strategies in order to achieve their goals on the customer end.
CFO March 1, 2004 Kris Frieswick	The Two Faces of Bank Mergers Despite all the talk about the "seamlessness" of the mergers being planned in the nation's fast-consolidating banking industry, CFOs of bank customers aren't all that convinced. And their concerns are both financial and personal: Will the merger of their bank hurt their access to capital, they ask? And how will their relationship with bank officers change?
Bank Systems & Technology September 29, 2005 Peggy Bresnick Kendler	Mergers & Acquisitions An interview with five financial industry specialists on technology assets as drivers behind a merger or acquisition and how integrating systems post-merger often presents the biggest challenge to realizing the value of a deal.
On Wall Street September 1, 2011	Mary Mack During our merger with Wells Fargo, I co-led its wealth brokerage business, overseeing the eastern part of the country. Mergers provide important lessons.
CRM August 1, 2006 Marshall Lager	Money Changes Everything By switching from a homebrew system to Callidus TrueComp, Wachovia saved $7.5 million annually by eliminating compensation errors, increased loan production 450%, raised customer satisfaction scores and improved Sarb-Ox compliance.
Bank Technology News July 2005 Glen Fest	On-Line Banking: Access to Funds Can Be Immediate Wachovia is the latest of the big banks to introduce immediate opening and funding of on-line accounts. Vendors are hoping for something to click with small banks soon.
Bank Systems & Technology August 19, 2009 Maria Bruno-Britz	Wells Fargo and Wachovia: The Creation of a Coast-to-Coast Banking Franchise It wasn't the easiest of acquisitions, but now that Wachovia is officially part of Wells Fargo, the heavy lifting has only begun for IT.
Bank Director 1st Quarter 2011 Chris Costanzo	Putting the Customer First When it comes to post-merger integration, the best approach is always the one that delivers a good customer experience.
Bank Systems & Technology November 20, 2008 Maria Bruno-Britz	Risk and Customers Key Considerations in Mergers Whether a bank acquires another under duress or a merger occurs for more practical reasons around synergies and cost savings, there are several best practices banks should keep in mind to make the process less painful.
CIO August 15, 2002 Ben Worthen	Mergers and Acquisitions Many of the CIO-100 honorees were thrust into the theater of integration following a merger. These companies shared the same urgent pace of integration as they streamlined processes and combined systems.
Bank Technology News April 2009 Steve Marlin	Move Customers, but Don't Herd Them Merging banks need to choose between consolidating online banking platforms immediately, or running them separately for a period of time.
U.S. Banker November 2009	Wachovia's End The stakes were high. The maneuvering was unprecedented. An inside look at the rescue of a banking giant and its place in the debate over systemic risk.
Bank Systems & Technology June 2, 2004 Steven Marlin	Where The Money Is The current branch revival is evidence that the era of multichannel delivery is here to stay.
U.S. Banker April 2004 Michael Dumiak	Culture Clash Nearly a decade after the last merger wave, dealers sharpen their pencils in the wake of an economic downturn and look to make combinations. Is that really such a good idea?
U.S. Banker January 2006 John Engen	Fabulous on the Fundamentals The first three quarters of 2005 were the most profitable in banking history, with record earnings of $102 billion. But already in 2006, analysts see signs of change in the overall approach bankers take to the business.
Knowledge@Wharton	Bank of America and FleetBoston: Dud Deal? It was the third largest bank merger in history, promising to create a mega-bank that would span the country. But though bank executives promise economies of scale and cross-selling opportunities, investors have not been impressed.
Bank Systems & Technology October 30, 2007 Katherine Burger	Preparing for Tough Combat New competition and security risks pose challenges for banks. But Executive Summit attendees learned how to fight these battles.
The Motley Fool July 20, 2006 Stephen D. Simpson	Wachovia Weighs In The popular bank reports respectable results in a challenging environment. Wachovia's management looks cocky now, but investors have taken a "show me" attitude in response.
U.S. Banker October 2001 Jack Milligan	He'll Take Manhattan Disdainful of his rivals, Vern Hill, CEO of New Jersey's Commerce Bancorp, is plunging into the New York City retail banking market. He is determined to beat the world's biggest banks in their own backyard, and then to move north to Boston...
U.S. Banker October 2007	The 2007 Honorees A look at 13 of the top women in the banking industry.
U.S. Banker September 2004 Holly Sraeel	M&A Pace Picks Up, But To Whose Advantage? Banks have more than Eliot Spitzer to contend with as mergers pick up and bigger banks are created. There are shareholders, consumer activists and communities to worry about.
Bank Systems & Technology October 28, 2004 Cynthia Ramsaran	The Technology Elite: Banking's Most Effective CIOs What separates the CIO from the rest of a financial institution's technology group is the need for the CIO to strike the right balance between managerial responsibilities and technology skills.
The Motley Fool June 21, 2004 Alyce Lomax	Wachovia Goes South Wachovia shares lost a little ground in trading, even though the company announced a deal to buy SouthTrust that would increase its presence in the Southeast U.S. and allow it to trump rival Bank of America in that region.
Bank Technology News November 2007 John Adams et al.	The 6th Annual Innovators Ranking If there's an ethos that ties technologists together, it's the notion that the status quo poses far greater risk than not pushing forward. Among some of this year's Innovators there's an almost militant insistence that banks not shirk.
U.S. Banker October 2007 John Adams et al.	The New Establishment From newcomers to those taking on new assignments, these women's star quality has them front and center in the banking industry. A look at whose influence is gaining ground and growing fastest.
Registered Rep. October 10, 2008	Citi Walks, Wells Fargo Gets Wachovia, Wachovia Reps Relieved The union of Wells Fargo and Wachovia will create the country's third-largest coast-to-coast banking behemoth. But the deal still faces obstacles before it can be finalized.
The Motley Fool December 27, 2006 Michael Leibert	Previewing 2007: Bank of New York The merger with Mellon presents challenges and opportunities. The Wall Street community seems enthusiastic about the leadership of Robert Kelly, who is CEO of Mellon and will become CEO of the combined firm after the merger.
Bank Systems & Technology June 26, 2006 Maria Bruno-Britz	Lands of Opportunity The international opportunities for U.S. banks with the right IT and know-how can be huge, provided they follow the appropriate strategy.
Bank Technology News August 2006	Branches Take Center Stage: Invest or Fall Behind Branches are a top priority among chief executives who see them as the nucleus of their retail banking franchises. But not all chief executives have been as quick to rethink, retool and reinvigorate their branches as their more aggressive peers.
U.S. Banker June 2007 Lee Conrad	Banks' Insurance Operations: Are Painful Lessons Paying Off? Banks clamored for years for the right to underwrite and sell insurance, but few have proven adept at it. There are signs of progress, however, as some banks embrace the brokerage side and gain revenue.
Bank Systems & Technology May 24, 2007 Maria Bruno-Britz	Banks Using Security to Increase Customer Trust and Their Bottom Lines Banks realize that information security can increase client loyalty and lower costs.
CIO December 23, 2008 David F. Carr	What IT Leaders Need to Know About Getting Mergers Done Right Whether it's a shotgun merger or a planned acquisition, chances are you're not ready for it. Here's how to change that.
Registered Rep. May 18, 2009 John Churchill	As Wells Fargo Takes Over, Integration at Wachovia and A.G. Edwards Still Faces Hurdles Some financial advisors at what is now the largest retail brokerage firm in the U.S. say the integration of the Wachovia and A.G. Edwards is still incomplete, and leaves much to be desired.
The Motley Fool April 17, 2007 Ryan Fuhrmann	A Golden Opportunity for Wachovia Will its far-reaching services help the bank keep rewarding investors?
Bank Systems & Technology April 28, 2008 Maria Bruno-Britz	Analytics Are Becoming Increasingly Important Tools in Banks' Customer Retention Strategies Predictive analytics tools are helping banks understand customers' behaviors and meet their unique needs with tailored products and services, improving customer retention as a result.
CIO April 1, 2004 Meridith Levinson	Mergers Put Four Key Career Questions to CIOs For CIOs caught up in mergers, it's a time to answer crucial career questions. Will they lead the combined IT group? Be part of postmerger plans? Or be kicked to the curb?
The Motley Fool January 24, 2007 Michael Mancini	Has Wachovia Made the Turn? Two acquisitions boost its year-end results. Investors, take note.
The Motley Fool May 10, 2004 Alyce Lomax	SunTrust's Southern Focus Investors shrug off SunTrust's first acquisition since the Wachovia jilting.
U.S. Banker November 2007 Paul Hyde et al.	Mergers Create Mid-Sized Have-Nots Nearly two decades of steady banking industry mergers have created a landscape dotted with a group of banks struggling to survive in an undifferentiated no-man's land.
Bank Systems & Technology March 29, 2006 Maria Bruno-Britz	Sticking With the Tried and True The days when large U.S. banks could sustain their old core systems on the IT version of life support are numbered, according to TowerGroup.
Registered Rep. June 1, 2008 Susan Konig	Prospecting A brokerage firm merger can affect every one of your competitors' clients. So, why not position yourself as a stable advisor at a stable firm who can make their lives a little easier?
BusinessWeek December 6, 2004 Thornton, Arndt & Weber	Why Consumers Hate Mergers Mergers often make customers dissatisfied. And once that happens, it can take managers years to regain lost ground.
U.S. Banker January 2004 Glen Fest	Dog Days? Phillip Humann's bulldog determination to remain independent may not stop what some argue is inevitable: SunTrust's disappearance from the banking landscape. But if the purchase of the Atlanta bank is a foregone conclusion, it could have even bigger consequences for the South.
The Motley Fool January 22, 2007 Ryan Fuhrmann	Regions Financial Stays Close to Home Investors, it's time to keep an eye on this active banking-industry player.