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Bank Systems & Technology September 29, 2005 Peggy Bresnick Kendler	Mergers & Acquisitions An interview with five financial industry specialists on technology assets as drivers behind a merger or acquisition and how integrating systems post-merger often presents the biggest challenge to realizing the value of a deal.
Bank Systems & Technology January 29, 2005 MacPherson, Perry & Phelan	Doing Diligence Attempts to buy growth through M&As take forethought and care. At its best, an effective bank merger is a backstage production - smooth, well-orchestrated and invisible to an audience of consumers.
Insurance & Technology February 19, 2004 Peggy Bresnick-Kendler	Technology and the Urge To Merge Whether buying a smaller company at bargain prices or participating in a massive "merger of equals" deal, insurers must carefully evaluate IT compatibilities and costs.
CIO April 1, 2004 Alice Dragoon	Banks Fight Customer Fligtht Following mergers, banks used to sacrifice customer service in favor of speedy integration and cost-cutting. But no more. Here's how CIOs are helping banks implement a new postmerger mandate to focus on customer service.
Bank Technology News November 2003 Jeremy Quittner	Finding Equals in a Merger Jean Davis's responsibility is to integrate all of Wachovia's systems, technologies and operations since its 2001 merger with First Union. It wasn't a cake walk, but the new entity is beginning to hum.
Bank Systems & Technology April 28, 2008 Lisa Valentine	The Bank of New York Mellon Integrates Legacy Systems to Offer Customers Only the Best Following the merger of The Bank of New York and Mellon Financial, cohead of treasury services integration efforts Al Briand forges a best-of-breed and technology portfolio while continuing to provide Treasury Services customers with innovative new products.
Bank Systems & Technology May 7, 2009 Maria Bruno-Britz	In M&A, Special Attention Must Also Be Paid to Integrating Outsourcers' Tech A series of reports from Morrison & Foerster details trends in the financial services outsourcing industry, one of which emphasizes the importance of IT harmonization at merged entities.
Bank Systems & Technology November 20, 2008 Maria Bruno-Britz	Risk and Customers Key Considerations in Mergers Whether a bank acquires another under duress or a merger occurs for more practical reasons around synergies and cost savings, there are several best practices banks should keep in mind to make the process less painful.
Salon.com November 21, 2002 Farhad Manjoo	The Homeland Security merger mess A Harvard analyst says government consolidation won't improve the fight against terrorism quickly, and maybe not at all. The reason: Most big corporate mergers fail.
Bank Systems & Technology August 19, 2009 Maria Bruno-Britz	Martin Davis Unites the Wells Fargo and Wachovia IT Shops Merging two customer-centric banks presents challenges and opportunities for Davis as he oversees the technology integration.
CIO December 23, 2008 David F. Carr	What IT Leaders Need to Know About Getting Mergers Done Right Whether it's a shotgun merger or a planned acquisition, chances are you're not ready for it. Here's how to change that.
CIO August 15, 2002 Ben Worthen	Mergers and Acquisitions Many of the CIO-100 honorees were thrust into the theater of integration following a merger. These companies shared the same urgent pace of integration as they streamlined processes and combined systems.
Bank Systems & Technology November 11, 2007 Peggy Bresnick Kendler	Online Account Opening Provides Myriad Benefits to Retail Banks From processing efficiencies to high customer satisfaction and competitive differentiation, online account opening can help banks improve customer acquisition and profitability. But it needs to be done right.
Bank Systems & Technology November 1, 2006 Nancy Feig	Integrating the Channels Financial institutions are juggling numerous channels and the multitude of ways in which they touch customers. Many banks are actively looking to integrate those delivery channels more strategically.
CFO September 1, 2005 Russ Banham	It's Not You, It's Your Technology Once an afterthought in M&A, a target's IT systems may be a potential deal-breaker.
Bank Systems & Technology January 1, 2007 Maria Bruno-Britz	Intuit to Purchase Digital Insight The financial management software developer recently announced plans to acquire the online banking solutions provider for $1.35 billion. While the merger came as a surprise to industry insiders, most agree that the deal makes business sense.
Bank Director 1st Quarter 2011 Chris Costanzo	Putting the Customer First When it comes to post-merger integration, the best approach is always the one that delivers a good customer experience.
Bank Systems & Technology November 30, 2003 Steven Marlin	Careful What You Wish For: Technology Is Key to BofA/Fleet Deal Bank of America and FleetBoston must decide how best to assimilate their systems.
HBS Working Knowledge March 27, 2006 Adolph, Elrod & Neely	Nine Steps to Prevent Merger Failure Understanding execution risks is a critical first step toward a successful merger: Sin number one: no guiding principles... Sin number two: no ground rules... Sin number three: not sweating the details... etc.
U.S. Banker April 2008 Joseph Rosta	Financial Mergers & Acquisitions Dry Up It's a hostile merger and acquisition world out there and the depressed bank and thrift market has not been spared.
Bank Technology News December 2003 John Adams	BofA's Fleet Of Headaches Bank of America bit off a mouthful when it bought FleetBoston, and the digestion promises to be long, fraught with all the trials and tribulations emerge in the wake of such consumption.
CFO March 1, 2004 Kris Frieswick	The Two Faces of Bank Mergers Despite all the talk about the "seamlessness" of the mergers being planned in the nation's fast-consolidating banking industry, CFOs of bank customers aren't all that convinced. And their concerns are both financial and personal: Will the merger of their bank hurt their access to capital, they ask? And how will their relationship with bank officers change?
Bank Systems & Technology August 4, 2004 Cynthia Ramsaran	Winning With Technology Tim Shack, chief information officer, PNC, offers insights on addressing customer needs.
Bank Systems & Technology November 30, 2003 Katherine Burger	Damning with Faint Praise The winner of last month's "Now you tell me!" award was Charles Prince, Citigroup's recently named CEO, who stated in a presentation about the institution's global corporate and investment bank, "The era of the transformational merger is over."
Bank Technology News August 2006 Glen Fest	Multi-Factor Authentication: Two-Factor Timing Twists Up Bankers The FFIEC's guidelines for adopting multi-factor authentication includes a hard deadline with apparently soft parameters. But will haste end up producing waste?
Bank Systems & Technology March 29, 2006 Maria Bruno-Britz	Sticking With the Tried and True The days when large U.S. banks could sustain their old core systems on the IT version of life support are numbered, according to TowerGroup.
Bank Systems & Technology February 1, 2007 Ashwin Goyal	Breaking Down Channel Silos While siloed systems are nothing new to most banks, increasing pressure to provide a consistent customer experience across all channels is forcing banks to consolidate their applications infrastructure and integrate previously siloed channels.
Bank Technology News January 2005 Gregory Goth	The People(soft) V. Larry Ellison The contentious battle between Oracle and PeopleSoft was always more about money than customers. But now that Oracle CEO Larry Ellison has achieved a hard-won and expensive victory, he and his team must convince clients to stick around.
Bank Systems & Technology September 28, 2007 Maria Bruno-Britz	Transaction Processing Not Enough to Succeed In Commercial Banking Banks will need to move away from the transaction processing model to become the advisers of choice for their corporates.
Bank Systems & Technology January 30, 2005 Jim Eckenrode	Solid Returns Entering 2004, the banking industry generally was experiencing solid growth in a number of areas, particularly in the consumer lines of business.
Wall Street & Technology March 19, 2007 Bressler & McDonnell	How CRM Helps Merge Firms' Crucial Relationship and Intelligence Assets A merger can be a shrewd business move if executed properly, with revenue growth as its primary objective. To achieve that objective, having the right infrastructure in place to aggregate, manage and share relationship intelligence is critical.
Bank Systems & Technology February 1, 2007 Anthony O'Donnell	Educated Opinions: 2007 Bank Technology Forecast Industry experts give their forecasts for bank technology in 2007.
BusinessWeek May 7, 2007 Stanley Reed	Europe: The Making Of A Monolith ABN AMRO signals the euro zone's superpower status.
CFO February 1, 2011 Randy Myers	Integration Acceleration Why successful M&A now depends on getting your ducks in a row as early as possible.
The Motley Fool January 22, 2007 Ryan Fuhrmann	Regions Financial Stays Close to Home Investors, it's time to keep an eye on this active banking-industry player.
Bank Technology News April 2009 Steve Marlin	Move Customers, but Don't Herd Them Merging banks need to choose between consolidating online banking platforms immediately, or running them separately for a period of time.
Managed Care November 2003 Jaan Sidorov	Case Study of a Failed Merger of Hospital Systems What went wrong between Penn State and Geisinger, and what lessons should be learned?
Financial Planning May 1, 2007 David Grau	Linked In As they look to recreate themselves, surprisingly few small financial practice owners consider mergers.
Bank Technology News January 2003 John Adams	How the Universe of COSMOS Was Brought Under Control Citigroup's two-decade march of acquisitions has created a global banking network that is disjointed and fragmented, largely because of an antiquated system called COSMOS. An overhaul would modernize its banking empire and enable Citi to deal with rapidly changing needs. Enter Jeff Berg.
U.S. Banker July 2008 Jess Varughese	The Ten Commandments of Integrating an Acquisition Given that further industry consolidation is inevitable, it's now an opportune time to revisit the guidelines for a smooth integration.
Finance & Development June 1, 2006 Wim Fonteyne	EU: From Monetary to Financial Union The choice is not between a centralized and a decentralized framework, but about the degree of centralization that will give Europe the best tools to manage risks to its financial stability without impeding the integration process itself.
Bank Systems & Technology January 1, 2007 Nancy Feig	Technology Implications for the New Bank of New York Mellon Corp. While the combined organization's future IT infrastructure is not completely known, it is assumed that Bank of New York's real-time global technology will complement Mellon's client information front end.
Insurance & Technology February 21, 2005 Anthony O'Donnell	Getting to One Oftentimes, the difference between a successful merger and a dud is the ability to integrate systems and users from the two companies.
Bank Systems & Technology August 24, 2006 Deena M. Amato-McCoy	The New Integration While expanding data volumes and regulatory changes are putting more and more pressure on banks' core processing systems, they can't diminish their original services.
Bank Systems & Technology May 1, 2006 Katherine Burger	Merger Season Despite their inevitability, mergers continue to be extremely difficult to manage for financial institutions, and even those that look good from a balance sheet perspective almost always disappoint in some key constituency, especially IT.
Bank Systems & Technology April 7, 2009 Maria Bruno-Britz	Banks -- and Their Core Systems -- in Survival Mode Amid an economic downturn that is only beginning to show signs of a bottom, banks are reexamining their core systems -- with a priority on phasing in capabilities to cope with new realities around risk, regulation and customer retention.
Bank Systems & Technology May 22, 2009 Maria Bruno-Britz	The Success of Bank M&As Can Hinge on IT Talent Retention It is critical for banks to retain top tech performers during mergers -- and money alone just won't cut it anymore.
CRM June 7, 2013 Peter Chase	Five Steps to Giving Marketers Data Ownership Integration is key. Collecting data is the easy part; the real challenge comes from connecting the different types of data across multiple channels.
Knowledge@Wharton	M&A Activity: Back with a Whimper To some market watchers, a flurry of transactions signals a comeback for the merger and acquisition market, which has been in a slump for the past few years. But Wharton faculty and other experts say the M&A frenzy of the 1990s is unlikely to be repeated this time.
Bank Systems & Technology February 1, 2007 Mark Sievewright	Enabling Efficient Business Growth Three strategic themes will dominate the banking industry's 2007 IT agenda with the goal of enabling efficient business growth: leverage, integration and customer focus.