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PC World
December 2000
Anne Kandra |
Consumer Watch: Help Without the Hold Music Will Web-based tech support live up to the industry's breathless assurances? Initial signs look promising. But customers are so fed up with being on hold, almost anything would be an improvement...   |
PC World
April 2005
Laurianne McLaughlin |
PC Support on Call When technology glitches have you stumped, who can you turn to? We tried services that come to you--in person or over the Internet--and found ones that do the job right. |
PC World
January 2006
Jeff Bertolucci |
Reliability and Service: The Best Companies to Buy From A poll on tech support and customer service indicates a trend away from phone support and movement toward web sites for better answers to questions. However, many don't like the slow response of web support. |
InternetNews
April 12, 2004
Dan Muse |
Gateway Makes Support a Priority The systems vendor today announced a $39-a-year premium support service that guarantees businesses that they will reach a live, trained technician in 30 seconds. |
PC World
July 2004
Michael Desmond |
Misadventures in Tech Support As companies move service offshore and online, are you still being served? We went undercover to put major PC, software, and ISP vendors to the test. Not everyone gets a passing grade. |
PC World
June 2006
Jeff Bertolucci |
Never Call Tech Support Again! Why suffer though hours on hold when you can solve the problem yourself? Whether your PC won't boot, keeps crashing, is infested with adware, or can't get to the Net, we'll help you fix it. |
PC Magazine
April 6, 2004
Jim Akin |
Better Corporate PCs These top 5 solutions couple intuitive and powerful software management tools with reliable PCs. |
BusinessWeek
October 10, 2005
Lee & Thornton |
Hanging Up On Dell? Gripes about tech support are on the rise, and the PC king is scrambling to upgrade. |
The Motley Fool
June 16, 2004
Alyce Lomax |
Virus Fight Spreads Heavyweights take active roles against viruses and worms. |
PC World
May 21, 2007
Amber Bouman |
Think You Have On-Site Service? Maybe Not Another reason to read the fine print before you purchase on-site repair services for your electronics. |
PC Magazine
April 6, 2004
Matthew P. Graven |
What to Do When Things Go Wrong Who can you turn to when something goes wrong with your computer? |
PC World
July 18, 2001
Sumner Lemon & Joris Evers |
Dell Shortens Consumer PC Warranties Cost-cutting move includes offer of extended warranties, system rebates... |
PC World
August 23, 2002
Frank Thorsberg |
The World's Worst Viruses Check out our list of nasty computer viruses -- and find out how to save your PC from infection. |
PC World
August 2, 2001
Frank Thorsberg |
Double Trouble: Code Red and Sircam Plagues Continue Computer users face high-profile threats from multiple sources... |
PC World
June 2003
Grace Aquino |
On Your Side: Cut! Glitch Stops Home Movie Maker Older version of Dell's Movie Studio software refuses to capture video from a Sony Hi-8 camcorder. |
PC World
March 2001 |
Letters to PC World Your take on refurbished PCs, viruses vs. free speech, and ping time... |
InternetNews
September 21, 2006
Clint Boulton |
Dell Up For Delisting Dell faces a possible delisting after failing to file its second-quarter results. |
PC World
December 2000
Kim Zetter |
Computer Viruses: The Next Generation What will be the next virulent outbreak? No one knows, except that it's guaranteed to be more lethal than ever... |
PC World
April 2006
Amber Bouman |
Lemon-Law Rights for PC Owners If repeated warranty repairs don't fix your ailing system, do you have further recourse? |
PC World
January 2006
Amber Bouman |
On Your Side: Dell Warranty Surprise Term of guaranteed operation runs from initial purchase, not arrival of replacement system, vendor says. |
PC World
July 26, 2001
Frank Thorsberg |
Sircam Worm: Crawling Fast but Easily Crushed Curiosity could kill your computer, but quick deletion will spare your files and your correspondents... |
PC World
April 2005
Stephanie Layton |
Dell's Confusing Tech Support A faulty power supply can often make the motherboard appear dead. So check that, first. |
Registered Rep.
June 7, 2004
Will Leitch |
A.G. Edwards Signs Tech Deal with Dell A.G. Edwards has struck an outsourcing deal with Dell, under which the computer firm will provide server systems, desktop computers and on-site support to the firm's reps. |
PC World
January 2003
Grace Aquino |
Discord Over Wrong Sound Card Make sure you get what you pay for. |
The Motley Fool
August 17, 2006
Mike Norman |
Dell's Ready to Recharge Positive developing trends should trump the computer maker's short-term problems. Investors who shun Dell at these price levels may be missing the bargain of a lifetime. |
PC World
October 13, 2000
Kim Zetter |
How It Works: Viruses They're the "common cold" for computers; we'll show you how they operate and how to protect your PC... |
AskMen.com
August 1, 2001
Justin Becker |
Keep Your Computer Virus-Free Call the doctor and head for the hospital: you've just been infected by a computer virus that's erasing your entire hard drive, as you speak. It's time to protect yourself before this happens, and take the necessary steps to make your computer virus-free... |
Salon.com
July 26, 2001
Damien Cave & Katharine Mieszkowski |
The humiliation virus How Sircam can help turn your most private documents into a worldwide joke... |
