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PC World
February 2006
Anne Kandra |
Hanging Up on Tech Support Fed up with phone help? Online tools for solving PC problems are getting better.   |
PC World
November 2001
Anne Kandra |
Consumer Watch: On-Site? Next Day? No Way! Getting your PC manufacturer to make a house call can be a real chore... |
PC World
April 2005
Laurianne McLaughlin |
PC Support on Call When technology glitches have you stumped, who can you turn to? We tried services that come to you--in person or over the Internet--and found ones that do the job right. |
InternetNews
April 12, 2004
Dan Muse |
Gateway Makes Support a Priority The systems vendor today announced a $39-a-year premium support service that guarantees businesses that they will reach a live, trained technician in 30 seconds. |
PC World
July 1, 2000
Mitt Jones |
PC Reliability & Service: Things Fall Apart In an exclusive survey, 16,000 readers told us that the quality of PC reliability and service has slipped. Imagine if your fridge were this much trouble.... |
PC Magazine
April 6, 2004
Matthew P. Graven |
What to Do When Things Go Wrong Who can you turn to when something goes wrong with your computer? |
PC World
January 2006
Jeff Bertolucci |
Reliability and Service: The Best Companies to Buy From A poll on tech support and customer service indicates a trend away from phone support and movement toward web sites for better answers to questions. However, many don't like the slow response of web support. |
PC World
July 2004
Michael Desmond |
Misadventures in Tech Support As companies move service offshore and online, are you still being served? We went undercover to put major PC, software, and ISP vendors to the test. Not everyone gets a passing grade. |
CRM
November 1, 2006
Marshall Lager |
Market Focus: High Tech: Completing the Circuit Complex gear requires business processes to match. Customer relationship management is also complicated in the tech sector because there are so many types of customers. |
PC World
June 1, 2000
Roberta Furger & Aoife McEvoy |
The Buying Game: Best and Worst Places to Shop for a PC Almost moment by moment, computers get cheaper, faster, more feature-rich. So why don't they get any easier to buy? Alas, figuring out where to purchase a PC remains a tricky proposition. That's true even if you happen to know exactly what system you want--and only more so if you require some assistance zeroing in on the perfect PC. |
PC World
June 2006
Jeff Bertolucci |
Never Call Tech Support Again! Why suffer though hours on hold when you can solve the problem yourself? Whether your PC won't boot, keeps crashing, is infested with adware, or can't get to the Net, we'll help you fix it. |
PC World
January 2006
Edward N. Albro |
Why Isn't Tech Support Getting Better? The reliability of tech products is improving, but the quality of service isn't. |
PC World
April 2005
Stephanie Layton |
Dell's Confusing Tech Support A faulty power supply can often make the motherboard appear dead. So check that, first. |
PC World
December 2003
Laurianne McLaughlin |
Reliability & Service Report Card Which manufacturers can you trust? More than 32,000 readers sound off about their PCs, cameras, printers, gateways, and PDAs. |
Real Estate Portfolio
Mar/Apr 2001
Darlene Bremer |
2001 A Technology Odyssey Across a wide variety of sectors, new technology is revolutionizing the way real estate owners manage their properties. |
BusinessWeek
August 9, 2004
Kate Murphy |
Techies: A User's Guide A few simple steps for finding qualified computer repair people. |
BusinessWeek
October 10, 2005
Lee & Thornton |
Hanging Up On Dell? Gripes about tech support are on the rise, and the PC king is scrambling to upgrade. |
The Motley Fool
May 2, 2006
Tom Taulli |
Yahoo! Talks Tech The search giant's newest offering, Yahoo! Tech, lures gadget lovers. With Yahoo! earning most of its money from advertising, tech product companies are likely to get a lot of traction on the site. |
The Motley Fool
August 12, 2008
Mac Greer |
Fool Video: 3 Tech Stocks for Now Is it time for investors to buy tech? This question is discussed in this video. |
The Motley Fool
August 27, 2007
Tom Taulli |
Tech Data Mixes It Up The tech distributor reaps the benefits from key changes to its margins. After a choppy year, shares jumped 16% to $39.50. |
PC Magazine
August 13, 2008
Lance Ulanoff |
Are Some PCs Born Bad? Sometimes a PC, like a car, can simply be a lemon. |
PC Magazine
August 30, 2006
Michael J. Miller |
Trouble with Tech Support PCs are more reliable than they have been over the past few years, but tech support is worse than ever. |
InternetNews
July 11, 2007
Erin Joyce |
Dell Talks Turnaround, Acquisitions Dell is looking for more acquisitions and partnerships as part of its turnaround plans. |
InternetNews
January 18, 2007
Paul Shread |
IBM Leaves Investors Feeling Blue IBM posted better than expected results late Thursday, but tech investors continued to sell the news... Tech stocks tumbled during the day... Hoku doubled on a deal with Sanyo Electric... etc. |
Wired
July 24, 2007
Maryann Jones Thompson |
Americans' Technolust Spending Is as Hot and Heavy as Ever High tech gear gets cheaper every year, but instead of spending less we're spending more. |
PC World
May 24, 2008
Rick Broida |
The 10 Most Annoying Habits of Technology Companies Fed up with rebate hassles, nagging software, and skimpy support? So are we! The everyday practices of hardware, software, and Web firms can drive their customers bonkers. Here's how to fight back. |
BusinessWeek
September 29, 2003 |
Michael Dell, Dell At age 38, Michael S. Dell is the master of electronic business. Now he's carrying his network magic to the next level. At a time when many tech companies are paring costs, Dell is piling on new manufacturing supply-chain technology. |
The Motley Fool
May 8, 2007
Jack Uldrich |
What the Dell? Though Michael Dell has only recently returned to the helm of his company, unless he can begin quickly addressing the quality of its manufactured products and its customer service alike, the company's stock might dip even further. |
PC World
June 2003
Grace Aquino |
On Your Side: Cut! Glitch Stops Home Movie Maker Older version of Dell's Movie Studio software refuses to capture video from a Sony Hi-8 camcorder. |
InternetNews
January 6, 2009
Paul Shread |
HP Leads Stocks Higher Tech stocks have become the place to be for investors. |
Searcher
April 2001
Barbara Quint |
Vendor Knowledge Management Even intermediary searchers these days find themselves doing primarily, if not exclusively, Web-based searching. So how does the dot-com burnout affect us? Well, it increases the critical need for knowledgeable and aggressive vendor management... |
InternetNews
November 11, 2005
Paul Shread |
Tech Giants Reach Maturity Add two more names to the list of once high-flying tech stocks that have reached maturity: Cisco and Dell... Stocks added to recent gains Friday... Net2Phone jumped on a buyout offer... Serena slipped on plans to be acquired ... etc. |
PC World
February 2003 |
Letters to PC World Readers discuss technical support, Microsoft, and installing new apps. |
