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PC World
April 1, 2000
Lincoln Spector |
Free Support Free-for-All When a PC suddenly and for no apparent reason conks out, most people pick up the phone and call the manufacturer's technical support line. Sometimes that means waiting forever on hold. Or it could involve sending e-mail that never gets answered, paying money for help, or receiving bad advice. Don't worry. Third-party technical support sites are springing up all over the Internet, offering practical tips on computer-related problems and a useful, accessible alternative to less-than-stellar vendor support. Like so much else on the Web, most of these sites are free (supported by ads), and some of them provide exemplary advice.   |
PC World
December 2000
Anne Kandra |
Consumer Watch: Help Without the Hold Music Will Web-based tech support live up to the industry's breathless assurances? Initial signs look promising. But customers are so fed up with being on hold, almost anything would be an improvement... |
PC World
June 2006
Yardena Arar |
Dodge the Perils of Early Adoption Being the first to buy a hot new product shouldn't feel like paying to be a beta tester. |
PC World
May 21, 2007
Yardena Arar |
How to Gripe (Effectively) Online Have a problem with a company or product? Complaining in an online forum could help. |
PC World
July 2004
Michael Desmond |
Misadventures in Tech Support As companies move service offshore and online, are you still being served? We went undercover to put major PC, software, and ISP vendors to the test. Not everyone gets a passing grade. |
PC World
January 2006
Jeff Bertolucci |
Reliability and Service: The Best Companies to Buy From A poll on tech support and customer service indicates a trend away from phone support and movement toward web sites for better answers to questions. However, many don't like the slow response of web support. |
PC Magazine
August 30, 2006
Michael J. Miller |
Trouble with Tech Support PCs are more reliable than they have been over the past few years, but tech support is worse than ever. |
PC World
January 2006
Scott Spanbauer |
Free Expert Advice on the Web's Forums: Priceless Consult online communities to get assistance and opinions, fast. |
PC Magazine
December 20, 2006 |
Searchable Support Retrevo.com is an answer to the difficulty of sifting through consumer electronics help on the Web. |
The Motley Fool
August 12, 2008
Mac Greer |
Fool Video: 3 Tech Stocks for Now Is it time for investors to buy tech? This question is discussed in this video. |
PC World
November 29, 2007
Jeff Bertolucci |
Technology's Most (and Least) Reliable Brands Which companies can you trust? Consumers talk about their experiences with PCs, printers, cameras, routers, and more. |
Search Engine Watch
October 6, 2005
Chris Sherman |
Finding Treasure in Boards and Forums Most people turn to the web as a primary information source these days, but there's a lot of great stuff in traditional forums and bulletin board systems - if you know where to look. |
CRM
March 1, 2008
Ian Jacobs |
Your Customers Are Everywhere Beyond the comfy confines of your corporate Web site, people are talking - and complaining. |
Search Engine Watch
June 25, 2009
Justilien Gaspard |
Link Marketing Challenges & Solutions Two of the biggest obstacles companies face in link marketing are developing linkable content and making people aware of it. The key to success in these areas is to widen the scope of places where you get ideas. |
The Motley Fool
May 2, 2006
Tom Taulli |
Yahoo! Talks Tech The search giant's newest offering, Yahoo! Tech, lures gadget lovers. With Yahoo! earning most of its money from advertising, tech product companies are likely to get a lot of traction on the site. |
Search Engine Watch
March 12, 2004
Chris Sherman |
Search Engine Forums Spotlight Links to this week's topics from search engine forums across the web: Yahoo! Answers Site Match Questions - Yahoo Blocking Affiliate Sites - Are All Links Equal? - Google Not Following Robots Tag - Nested Tables and Google - So What Does SEMPO Mean To You? - Can Search Spiders Follow PPC Links? |
CRM
May 2007
Coreen Bailor |
Yackety Clack Text chat is no longer exclusively for the tech-adept, buddy-list teen set -- it's picking up steam as an enterprise touch point to facilitate multichannel strategies for service and sales efforts. |
PC World
April 2006
Anne Kandra |
Find a Good Home for Your Home Page How to seek out affordable and reliable Web hosting that meets your needs. |
Search Engine Watch
February 27, 2004
Chris Sherman |
Search Engine Forums Spotlight Links to this week's topics from search engine forums across the web: Nice To See Google Back On Track! Will it last? - Anybody Experienced With URL Rewrite for IIS? - The -Noblog Option or Blog Tab: Can It Be Done? - SEMPO - Yahoo Recommends Keywords META and Image ALT Text - Yahoo Versus Google On Redirect Handling - Who Links to My Site? |
PC World
May 24, 2008
Rick Broida |
The 10 Most Annoying Habits of Technology Companies Fed up with rebate hassles, nagging software, and skimpy support? So are we! The everyday practices of hardware, software, and Web firms can drive their customers bonkers. Here's how to fight back. |
PC World
June 2006
Jeff Bertolucci |
Never Call Tech Support Again! Why suffer though hours on hold when you can solve the problem yourself? Whether your PC won't boot, keeps crashing, is infested with adware, or can't get to the Net, we'll help you fix it. |
Inc.
August 2005
Etelka Lehoczky |
Need Help? Don't Call Us Online peer forums boost customer satisfaction while cutting costs. |
InternetNews
January 31, 2008
David Needle |
Streamlining Tech Support And Rooting Out 'Evil' Enterprise security and PC tech support for consumers on display at DEMO. |
Wired
July 24, 2007
Maryann Jones Thompson |
Americans' Technolust Spending Is as Hot and Heavy as Ever High tech gear gets cheaper every year, but instead of spending less we're spending more. |
Search Engine Watch
November 7, 2003
Chris Sherman |
Google's Deskbar A new Google Labs experiment called the Google Deskbar is a search application that lets PC users perform Google searches at any time from any application. Like the HotBot Deskbar, the Google Deskbar is a free software download that appears as a search box in the Windows taskbar. |
PC World
March 2003
Scott Dunn |
Window Tips: XP Error Messages--You Decide What to Report Customize outbound Windows XP error messages; add sounds and visual effects to your PC's error messages; diagnose memory errors; a better way to tweak Windows. |
BusinessWeek
September 10, 2007
Catherine Holahan |
Is Tech A Port In This Wild Storm? With the market shaky, tech is one of the more stable bets around. |
Information Today
February 28, 2008
Barbara Quint |
Elsevier and NetBase Launch illumin8 The new research solutions information service called illumin8 uses text analytics and natural-language processing technologies developed by NetBase for its Tech Scout service |
PC World
May 21, 2007
Stephen Manes |
The Power of Negative Thinking Accentuating the positive doesn't make products better. |
PC Magazine
September 27, 2006
Jim Louderback |
Louderback: First Word (PC Magazine Vol. 25, Iss. 18) APC is not a huge company, and it sells fairly simple products. But if this company can get tech support right, what's stopping Dell, HP, and others? |
BusinessWeek
October 10, 2005
Lee & Thornton |
Hanging Up On Dell? Gripes about tech support are on the rise, and the PC king is scrambling to upgrade. |
PC Magazine
January 10, 2007 |
Wired, Don't Quit Your Day Job A few products that differed in reviews between Wired magazine and this one. |
Search Engine Watch
February 20, 2004
Chris Sherman |
Search Engine Forums Spotlight What's The Next Step With Search Engines? Google and Semantic Web Search. |
CRM
June 1, 2009
Christopher Musico |
Service and Social Media: You're Not Social (Enough) Communities and channels are rapidly expanding - and your company needs to at least know its place in all of them. |
The Motley Fool
May 4, 2007
Mac Greer |
Fool Video: Will Microsoft Buy Yahoo? Is a merger between the tech titans a match made in heaven or a marriage made in that other place? Two stock analysts discuss the possibilities. |
The Motley Fool
December 4, 2007
Tim Beyers |
The Top Tech Stocks for 2007 These companies produce the products that receive the most clicks on Yahoo! They also produce nice returns for investors. |
CRM
November 25, 2011
Lief Larson |
Why Legacy Chat Doesn't Cut It How to better engage customers and enhance your brand in today's digital world where many buyers expect real-time engagement online. |
BusinessWeek
May 7, 2007
Helm & Lehman |
Buying Clicks To A Tragedy How news outfits boost Web traffic when stories like Virginia Tech break. |
The Motley Fool
July 3, 2006
Tim Beyers |
Google's Costly Rebellion As rich as Google is, it may be woefully underfunded for taking on 90% or more of the tech universe. Yet that's what it seems to have planned. Investors, take note. |
Searcher
September 2004
Coffman & Arret |
To Chat Or Not to Chat --- Taking Yet Another Look at Virtual Reference, Part 2 Chat reference has not turned out to be the panacea many libraries hoped for. Our funds are too limited and our reference and basic library services far too important to squander money on services that don't work. |
PC World
May 2006
Anne Kandra |
The Ultimate Tech Consumer Guide Twelve tips to cope with (or bypass) the hassles of buying and using tech gear. |
CRM
March 2014
Elizabeth Herrell |
Six Customer Service Investments to Consider Emerging technology trends hold great promise. |
