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CRM
April 25, 2014
Leonard Klie |
Salesforce.com Launches Salesforce1 Service Cloud SOS Service Cloud SOS provides instant access to agents through a help button positioned inside a mobile app.   |
CRM
February 26, 2013
Kelly Liyakasa |
Salesforce.com Debuts Service Cloud Mobile The cloud computing giant adds cobrowsing, mobile live chat, and communities for smart devices. |
CRM
October 7, 2014 |
Salesforce.com Announces Service Cloud1 and Sales Cloud1 Both Service Cloud1 and Sales Cloud1 provide a string of new mobile apps to help businesses better deal with customers and sales prospects. |
CRM
August 12, 2013 |
Salesforce Announces New Performance Edition Performance Edition will combine Sales Cloud, Service Cloud and Salesforce Platform with Data.com, Work.com, Identity, Live Agent, Knowledge and additional sandbox functionality in a single solution. |
CRM
September 1, 2015
Oren Smilansky |
Salesforce Releases New Tools for Service Cloud A new user interface and app aim to smooth customer service operations. |
CRM
March 4, 2011
Brittany Farb |
Salesforce.com Unveils Service Cloud 3 Service Cloud 3 made its debut yesterday at Salesforce.com's Cloudforce 2011 event in New York. The new application will assist customers manage higher volumes of service issues through social media tools. |
CRM
November 2015
Leonard Klie |
How Amazon and Salesforce.com Are Shaping Mobile Customer Support Video chat apps such as Amazon's Mayday Button and Salesforce.com's Service SOS lead a new breed of mobile customer service apps |
CRM
March 2015 |
The 2015 CRM Rising Stars: NewVoiceMedia Builds Multichannel Contact Centers for Salesforce.com Customers Fast growing and highly rated, the cloud contact center provider dominates on the AppExchange. |
CRM
November 2015
Leonard Klie |
On the Scene: At Dreamforce 2015, Salesforce.com Strengthens Ties with Microsoft The two software giants plan to deliver even deeper integrations in 2016 |
CRM
December 18, 2014 |
Ifbyphone Launches Winter 2014 Version of Voice360 The new release provides call analytics and automation for every stage of the customer journey. |
CRM
January 31, 2013 |
Genesys Expands Relationship with Salesforce.com Genesys Connect for Salesforce Service Cloud is now available on Salesforce.com's AppExchange. |
CRM
September 17, 2015
Leonard Klie |
Salesforce Introduces SalesforceIQ, the Thunder Platform, and IoT Cloud at Dreamforce New Salesforce product launches bring data from multiple sources into common Salesforce apps. |
CRM
September 24, 2014
Maria Minsker |
Salesforce.com Launches Journey Builder for Apps; Partners with Omnicom The new solution enables companies to incorporate mobile apps into customer journeys. |
CRM
September 22, 2011
Leonard Klie |
Salesforce.com Acquires Assistly Salesforce.com yesterday announced its acquisition of Assistly, an instant customer-service help desk built for the cloud, for approximately $50 million. |
InternetNews
March 4, 2011
Paul Shread |
Salesforce Friends Facebook for Call Centers The SaaS giant adds support for Facebook to its Service Cloud 3 call center. |
InternetNews
December 8, 2008
Richard Adhikari |
Salesforce Intros Force.com for Google App Engine The relationship between the two cloud players gets even cozier. |
CRM
November 20, 2013
Maria Minsker |
At Dreamforce Day 2, Salesforce.com Unveils the Salesforce ExactTarget Marketing Cloud ExactTarget Marketing Cloud is part of the new Salesforce1 Customer Platform, which Salesforce.com rolled out on Day 1. |
CRM
June 19, 2015
Oren Smilansky |
Salesforce Unleashes Sales Wave Analytics App, Updates Marketing Cloud At its Connections conference this week, Salesforce announces tools to help the entire organization. |
CRM
April 15, 2011
Leonard Klie |
Extending the Cloud for Salesforce.com Active Endpoints leads a new wave of companies consumerizing SaaS through user-driven customizations. |
InternetNews
January 15, 2009
Richard Adhikari |
Salesforce Launches 'Service Cloud' Building on technologies it announced in November, Salesforce.com today released Service Cloud, its next-generation customer service solution. |
CRM
November 22, 2013
Leonard Klie |
Other Companies Shared the Dreamforce Spotlight With 135,000 attendees, Dreamforce made for a great launching pad for companies besides just salesforce.com. |
CRM
March 30, 2011
Leonard Klie |
Salesforce.com Acquires Radian6 Salesforce.com put an end to the rumors today by announcing its acquisition of Radian6. The deal is worth $276 million in cash and $50 million in stocks. |
CRM
August 1, 2014
Leonard Klie |
Salesforce ExactTarget Launches the Next Generation of Journey Builder Journey Builder is a comprehensive customer journey solution to plan, personalize, and optimize customer interactions across channels and devices |
The Motley Fool
December 8, 2010 |
Salesforce.com Builds Enterprise Database for Cloud Salesforce wants to move things to the cloud. |
InternetNews
November 4, 2008
Richard Adhikari |
Salesforce Pushes Enterprise Collaboration As it moves more strongly into the cloud, Salesforce.com is also moving strongly into making collaboration easier. |
CRM
October 15, 2014
Leonard Klie |
At Dreamforce 2014, Salesforce.com Delivers Wave Analytics Cloud Salesforce.com enters the $38 billion analytics market with the launch of its sixth cloud in the Salesforce Customer Success platform. |
CRM
August 18, 2015 |
Oracle Updates Service Cloud and Oracle Social Cloud The latest releases of Service Cloud and Social Cloud enable brands to leverage social channels and self-service communities to expand customer engagements and business insights. |
CRM
September 2, 2011
Leonard Klie |
Salesforce Continues Its Push to the Cloud Salesforce.com and its leader have both staked their reputations on cloud computing. |
CRM
January 5, 2016 |
Accenture Acquires CRMWaypoint The deal strengthens Accenture's cloud-first agenda and Salesforce.com capabilities. |
InternetNews
April 14, 2008
Kenneth Corbin |
Salesforce, Google Extend Flights on The Cloud Salesforce.com announced today that it will offer its suite of customer relationship management applications to businesses through the Google Apps cloud-hosting platform. |
InternetNews
April 7, 2009
Andy Patrizio |
Salesforce Expands Smartphone Support New mobile offering will cover all three popular smart phone platforms and give access to basic Salesforce services. |
CRM
March 14, 2013
Kelly Liyakasa |
Salesforce.com Customers Get Access to Predictive Offers KXEN puts predictive analytics in the cloud for business users. |
CRM
October 19, 2012 |
Salesforce.com Adds Social Analytics Partners to Marketing Cloud New offering includes mix-and-match options from 20 vendors. |
CRM
January 5, 2011
Koa Beck |
Salesforce.com Completes Acquisition of Heroku Salesforce aims to become the cornerstone of the next-generation of cloud computing with latest acquisition. |
CRM
January 2015
Brent Leary |
Don't Drop the Ball on Your Digital Engagement Strategy Customers' app journeys hold the key to new opportunities. |
CRM
March 10, 2014 |
SAP Enhances Its Cloud CRM Portfolio New capabilities are added to sales, service, and marketing applications across the board. |
InternetNews
December 8, 2008
Erin Joyce |
Salesforce.com Connecting the Clouds Sneak peeks at next year's products builds on expanding the integration with Amazon, Facebook and Google. |
CRM
September 21, 2012
Kelly Liyakasa |
Social Media Experimentation to Shift to ROI Justification Collaboration, social marketing have changed customer relationships. Salesforce.com's debut of enterprise file-sharing solution Chatterbox this week at Dreamforce hints at the cloud software company's further foray into powering the social enterprise. |
CRM
September 18, 2015
Leonard Klie |
Salesforce Strengthens Strategic Partnership with Microsoft at Dreamforce The two software giants plan to deliver even deeper integrations in 2016. |
InternetNews
April 14, 2010 |
Social, Cloud Trends Merging: Salesforce's Benioff Salesforce.com's CEO talks up his vision of Cloud 2 - and what it means for enterprises. |
CRM
December 20, 2012
Kelly Liyakasa |
Oracle to Acquire Eloqua for $871 Million This move foreshadows Oracle's burgeoning Customer Experience Cloud. |
CRM
December 17, 2015
Oren Smilansky |
Box, Salesforce.com Strengthen Ties with Files Connect The CRM vendor and the content management provider bolster offerings for customers of both platforms. |
CRM
April 27, 2015
Maria Minsker |
RingCentral Partners with inContact to Provide Cloud Contact Center Functionality The cloud communications provider will now offer real-time queuing and dashboarding for the contact center. |
CRM
July 20, 2015 |
Talend Joins the Salesforce Analytics Cloud Ecosystem The new integration lets users move their data into the Salesforce Analytics Cloud. |
CRM
June 9, 2015 |
IBM Launches Digital Experience on Cloud IBM has teamed with Portico Consulting to release a new cloud service for customer experience. |
CRM
August 27, 2014 |
Salesforce.com Launches Salesforce1 Community Cloud New Community Cloud propels salesforce.com into the fast-growing $3.5 billion enterprise collaboration market. |
InternetNews
May 28, 2009
Alex Goldman |
Java Boosts Salesforce-Google Partnership Salesforce.com announced a new version of Force.com for Google App Engine that integrates with Google apps and improves on the previous effort. |
InternetNews
November 3, 2008
Richard Adhikari |
Salesforce to Roll Web Hosting, With Force Salesforce.com chairman and CEO Marc Benioff plans to make the software as a service (SaaS) company even more prominent in the cloud. |
CRM
June 14, 2013
Kelly Liyakasa |
Salesforce.com "Doubles Down" on Marketing The Omnicom Media Group taps cloud vendor for agency network. |
CRM
December 2012
Kelly Liyakasa |
Salesforce.com Delves Deeper into Social and Mobile Enterprise Dreamforce 2012 draws 90,000 attendees, features a multitude of product updates. |
