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CRM
July 10, 2015
Anna Convery |
4 Steps to Using Automation to Transform Your Enterprise Leave decision making to humans, but automate (or eliminate) the processes that lead up to it.   |
CRM
January 2015
Denis Pombriant |
What CRM Automation Doesn't Offer, Process Does Manage by exception to zero in on buyers' needs. |
Wall Street & Technology
January 23, 2007 |
It Costs More Than You Think Two of the slowest areas of the retail brokerage industry to adopt process automation have been the direct business of mutual funds and annuities. |
CRM
April 2015
Esteban Kolsky |
Why Journey Mapping Wastes Time and Money When you build a path, make sure it's one customers will use. |
CRM
July 1, 2006
Lior Arussy |
Embrace Complexity Avoid paying the price of oversimplified customer interactions. The ability to increase customers' repeat business and achieve corporate profitability is directly linked to the ability to embrace and design your business for complexity. |
CRM
December 2014
Esteban Kolsky |
Why CRM Is Not Dead Simple interactions give way to end-to-end experiences. |
CRM
December 9, 2015
Mark Smith |
CRM Integration: If You Don't Coordinate, You Might Alienate Getting all of your technologies and channels to operate together is the way to ensure customer happiness. |
CRM
July 20, 2012
Tijl Vuyk |
The Trouble with CRM Bridging silos to provide a better customer experience. |
CRM
October 2006
Barton Goldenberg |
Business Processes Must Precede Technology At implementation, too many organizations depend on CRM software vendors to supply needed business processes. |
CRM
July 2015
Denis Pombriant |
Every Journey Starts with a Map Modeling the end-to-end process can help avoid dead ends |
CRM
March 13, 2015
Daniel Sarfati |
Measure CRM Usage to Optimize Business Processes Current tools leave insight lacking when it comes to employee interaction. |
CRM
February 21, 2014
Jeremy Roche |
3 Tips for Creating a Customer-Centric Business Connect back-office and front-office functions to enable a broader customer view. |
CRM
November 9, 2015
Michael Rooney |
Finding Lost Sales Revenue: It's All About the Process Getting a well-defined sales process in place is important. Having it adopted and automated is even better. |
CRM
September 27, 2013
Nigel Turner |
Why CRM Fails Independent analyst firm Ovum suggests that poor-quality data is costing U.S. businesses around $700 billion a year, or 30 percent of the average company's revenue. |
CRM
September 2004
Barton Goldenberg |
Don't Put the Cart Before the Horse Process excellence helps some companies enhance business processes like streamlining new product development and improving CRM. |
CRM
June 27, 2014
Damon Lockwood |
How Big Data Can Transform the Customer Journey Add essential insight to contact center and back-office operations. |
CIO
June 28, 2012
Kim S. Nash |
6 Steps to Improve BPM in a Social-Media-Driven World Mobile and social media have changed how we do business, and your business processes need to catch up with the times. We talked to experts in the field to provide CIOs with where to start. |
CRM
August 2013
David Myron |
Don't Fall Into the Tactical Trap Graduating from tactical thinking to strategic thinking requires changes in your organization's people, processes, and technologies. Some of the columns in this month's issue bear this out. |
CRM
October 19, 2012
Joshua March |
The Changing Nature of Customer Relationships How social media is forcing large companies to rethink CRM. |
CRM
November 2013
Tayob & Berumen |
Keeping Pace with the Connected Customer Five ways to improve your sales force effectiveness. |
CRM
October 2015
Denis Pombriant |
Today's Business Is All About the Process It's what happens before and between transactions that will make your company stand out |
CRM
December 2003
Ginger Conlon |
A Winning Formula Top executives from five leading vendors voice their opinions on how companies can unite sales and marketing to create a customer-centric organization. |
CFO
September 1, 2003
John Verity |
Re-reengineering New software enables business managers to fine-tune important processes virtually on the fly, with only minimal involvement by the IT department. |
InternetNews
August 31, 2005
Clint Boulton |
IBM Readies Smoother BPM Developers can use a new Tivoli tool to set business-specific policies in a service-oriented architecture. |
CIO
June 1, 2002
Lorraine Cosgrove Ware |
Increase Profit and Output: Trade Online Companies that work now to link disparate internal processes, expand their trading partner connections, and build or rely on standards-based applications stand to increase profitability, improve customer responsiveness and break ahead of competitors |
CRM
August 1, 2005
Denis Pombriant |
Three Trends to Watch Business process management, flexible hosted solutions, and return on customer will drive business decisions. |
Bank Systems & Technology
January 11, 2007
Peggy Bresnick Kendler |
Reconciliation, Investigations and Exceptions Management Take Center Stage Effective exceptions management and reconciliation can improve transaction speed, cut costs, reduce risk and improve customer satisfaction. But banks first must break down payments processing silos to gain visibility into the transaction life cycle. |
JavaWorld
July 2001
Yasmin Akbar-Husain & Eoin Lane |
Optimistic Locking pattern for EJBs How to construct an optimistic locking solution that produces transactionally safe EJB code, portable across all application servers. The authors implement the solution in a versioned entity bean for fail-safe concurrent updates... |
CRM
December 17, 2015
Dave Nelson |
3 Tips for CRM Investment in the Digital Age With channels, interactions, and data proliferating, CRM strategies and tools are still key to superior customer experience. |
CRM
December 2006
Marshall Lager |
The New World of Sophistication From mashups and analytics to melanges and intimacy, in the coming year CRM's evolving opposable thumbs will add dexterity to business processes. |
CRM
October 3, 2014 |
Sendible Launches Sendible 360 Social Media Platform Sendible 360 simplifies social media interactions for businesses. |
CRM
March 2015
R "Ray" Wang |
7 Lessons to Learn in the Digital Shift Focus on relevancy to build loyalty and authenticity. |
IndustryWeek
July 1, 2008
Brad Kenney |
Best Practices in BPM Business process management tools are available to help manufacturers cope with information overload. |
HBS Working Knowledge
July 11, 2005
Thomas H. Davenport |
The Benefits of Business Process Standards A broad set of process standards will soon make it easy to determine whether a business capability can be improved by outsourcing it. The low costs and low risk of outsourcing will accelerate the flow of jobs offshore, force companies to look differently at their strategies, and change the basis of competition. |
IndustryWeek
December 14, 2011
Ralph Keller |
It's the Process, Not the People Why playing the blame game works against continuous improvement for manufacturers. |
CRM
September 22, 2014
Maria Minsker |
Verint Engagement Analytics Offers 'Unprecedented' Cross-Channel Analytics The joint Verint-Kana cloud-based solution enhances customer engagement insight. |
CRM
January 2016
Maria Minsker |
Outlook 2016: How CRM Will Foster an Era of Good Feelings As tools mature and vendors rally around journey-driven solutions, organizations will be better equipped to please customers' ever-evolving demands |
CRM
January 25, 2013
Benjamin Lederer |
Making Use of Social Media Data A social CRM or contact management system can function as your business command center, supplementing contact, company, and industry information with social data, including profiles and comments. |
HRO Today
April 2008
Baader & Giacomelli |
Divide and Conquer in HRO In the first of two parts, the authors examine how your organization can decide on centralization, standardization, and outsourcing. |
CRM
July 29, 2011
Reza Soudagar |
Is Vanilla Enough for You? Many large companies opt to use a cloud-based CRM point solution. |
CRM
June 1, 2009
Denis Pombriant |
The New Currency of Social Media Active engagement gives us a chance to better understand the customer. |
CIO
August 1, 2005
Michael Hammer |
CIO Evolution To avoid extinction, CIOs must move from an orientation that revolves around technology to one centered on business processes. |
CRM
August 12, 2010
Glen Manchester |
Multichannel Is Not Enough: 6 Steps to Engaging Customer Communications Context and relevance are critical elements to maximize customer engagement and loyalty. |
Search Engine Watch
August 19, 2010
Jacob Morgan |
Interactions With Transactions: Understanding Social CRM Empowering advocates and improving the customer experience is a key focal point of social customer relationship management. An introduction to the philosophy and business strategy. |
Pharmaceutical Executive
October 1, 2010 |
Knowledge-Based Outsourcing: Driving Deeper Insights Outsourcing is fairly commonplace in the world of pharma. Tracking, monitoring, and trend evaluation is not enough. Companies must now do more than assess what happened and why. |
CRM
July 8, 2013 |
New Survey Highlights the Growth of Web Self-Service Web and mobile apps are gaining ground on interactive voice response systems as the self-service channel of choice. |
Bank Systems & Technology
June 23, 2009
Maria Bruno-Britz |
Deutsche Bank Picks CoreFirst for IT Efficiency The CoreFirst technology from OpTier is helping Deutsche reduce costs and errors in its IT environment. |
InternetNews
September 20, 2006
Clint Boulton |
Swainson: Virtualization Everywhere in 5 Years CA's CEO discusses the impact of virtualization and distributed computing, as well as falling IT costs. |
CRM
September 2011
Ray Wang |
The Evolution of Social CRM Early adopters must build trust and community |
Bank Systems & Technology
July 5, 2004
Kristi Nelson |
Pumping Up the Purchasing Power More information and integration are needed to grow corporate purchasing card usage. |
