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CRM May 2014 Donna Fluss	Use Desktop Analytics to Improve Your Servicing Environment Adoption of these solutions is poised to take off over the next few years.
CRM June 27, 2014 Damon Lockwood	How Big Data Can Transform the Customer Journey Add essential insight to contact center and back-office operations.
CRM July 2014 Denis Pombriant	Omnichannel Strategy Begins with Platform The technology that changed business is now being changed by business.
Wall Street & Technology January 23, 2007	It Costs More Than You Think Two of the slowest areas of the retail brokerage industry to adopt process automation have been the direct business of mutual funds and annuities.
Insurance & Technology November 10, 2008 Anne Rawland Gabriel	Medmarc 'AutoMates' Processes To streamline enterprise processes, including month-end batch jobs, medical insurer Medmarc reviewed potential solutions and eventually chose AutoMate.
CRM November 9, 2015 Michael Rooney	Finding Lost Sales Revenue: It's All About the Process Getting a well-defined sales process in place is important. Having it adopted and automated is even better.
Bank Systems & Technology January 11, 2007 Peggy Bresnick Kendler	Reconciliation, Investigations and Exceptions Management Take Center Stage Effective exceptions management and reconciliation can improve transaction speed, cut costs, reduce risk and improve customer satisfaction. But banks first must break down payments processing silos to gain visibility into the transaction life cycle.
IndustryWeek February 1, 2008 Brad Kenney	10 Reasons to Adopt RFID A quick overview of the answer to the question, "What's in RFID for me?"
CRM March 3, 2003 Jason Flynn	Not Just Another Acronym Business Process Automation: Buzzword or Business Imperative?
Financial Advisor September 2004 David L. Lawrence	Finding Profit In Written Policies And Procedures The exercise of writing the procedures for a financial practice can reveal ways to trim the process, refine your workflow systems and make things work better in a practice. Freeing up time and that of employee(s) can save money.
Bank Technology News March 2006 John Adams	Automating Processing: A New Reconciliation For Product Delivery Charter One and Suncorp Group find that by centralizing account reconciliations, transactions are more accurate, and risk management and compliance are improved as well.
CRM January 2015 Denis Pombriant	What CRM Automation Doesn't Offer, Process Does Manage by exception to zero in on buyers' needs.
CRM May 7, 2015	NICE Expands Its WFM, Analytics, and Recording Solutions Employee Engagement Manager added to NICE's workforce management solution, while Vidyo integration and cloud availability announced for its analytics products.
CFO November 1, 2007 Kate O'Sullivan	Stuck in a Rut Despite years of investing in IT, outsourcing, and process improvements, finance departments still spend too much time on routine tasks.
Insurance & Technology March 9, 2007 Peggy Bresnick Kendler	The Reinsurance Industry Looks Beyond Transaction Processing to Innovative Automation and Better Risk Management Here, experts discuss how the reinsurance industry is looking to automate information to improve risk management, business intelligence, workflow, claims and service.
CRM November 2007 Marshall Lager	Modern Times, Modern Methods As business models become increasingly complex, more and more processes are shunted to automated systems. But the best examples never lose touch with the human element.
Knowledge@Wharton March 12, 2003 Ravi Aron	Two Major Errors That Companies Make In Outsourcing Services This article explores the complicated but important questions involved in measuring the effectiveness of cross-border business process outsourcing (BPO) relationships and sidestepping the most risky pitfalls.
IndustryWeek December 1, 2007 John Teresko	Creating The Ultimate Lean Office "A Zero-Waste Environment With Process Automation" illustrates that leaning out office environments starts by adapting the definition of waste to the realities of that environment.
Wall Street & Technology November 18, 2005 Laura Mooney	BPM: It's All About Efficiency Examine an important business process within the financial services industry and there's a good chance that it recently has become more efficient thanks to an introductory dose of BPM, though there remains considerable room for improvement.
InternetNews August 31, 2005 Clint Boulton	IBM Readies Smoother BPM Developers can use a new Tivoli tool to set business-specific policies in a service-oriented architecture.
InternetNews April 9, 2009 Sean Michael Kerner	Cisco Grabs App Management Firm Tidal Software Another move to support Unified Computing Fabric?
CIO October 1, 2001	Top 10 Considerations for Enterprise Portal ROI Excitement about corporate intranets wanes as they become "siloed" by business units. Companies are starting to look to enterprise portals as a remedy...
CRM September 2007 Ian Jacobs	Across the Universe Contact center managers have begun to examine this idea of the universal agent, agents theoretically capable of handling any contact, via any channel.
Insurance & Technology August 12, 2005 Peggy Bresnick Kendler	The Compliance Challenge Industry experts offer opinions on what the biggest challenges carriers currently face in terms of regulatory compliance.
Bank Systems & Technology August 12, 2010 Penny Crosman	How Wells Fargo Used BPM to Merge Its Trust Ops with Wachovia's Paul Tazbaz, enterprise architect, and Dave Watkins, BSC manager, security servicing at Wells Fargo, share why and how they've used business processing modeling to streamline trust operations and along the way reduced both risks and costs.
Insurance & Technology January 5, 2007 Chris Smith	Content Management And BPM Converge Moving into 2007, insurers should be looking at ways to further integrate document and business processes, creating fully automated, end-to-end document and content solutions.
CRM July 9, 2015 Yvonne Ba	How to Solve the Customer Experience Puzzle You can't do a jigsaw puzzle without the box; likewise, you can't satisfy today's omnichannel customer without a sound strategy.
CRM July 20, 2012 Tijl Vuyk	The Trouble with CRM Bridging silos to provide a better customer experience.
CIO November 16, 2012 Stephanie Overby	IT Robots May Mean the End of Offshore Outsourcing Robotic automation and autonomic systems -- such as those that enable nonengineers to create software or intelligently manage IT infrastructure -- could be an offshore-outsourcing killer.
Bank Technology News May 2007 John Adams	Job Scheduling: Is That Job Done Yet? The Software Knows. Union Bank of CA deploys an automated job scheduling solution.
Food Engineering January 1, 2007	Global automation infrastructure needed A new study suggests there is a paradigm shift in the design, selection and deployment of process automation systems -- from automation software to plant floor control hardware, to the use of more international automation standards and practices.
Bank Technology News February 2009 Brian Longe	Customer Satisfaction Begins with a Single Compliance Solution Using a single technology platform to handle all of its compliance needs allows a bank to open new accounts and complete transactions more quickly through the solution's common database structure.
Financial Planning June 1, 2011 John J. Bowen, Jr.	Systems for Success The need to truly "wow" your clients with exceptional service and customized attention has never been greater than now. That means it's hugely important to manage your business as effectively as possible.
CRM February 21, 2014 Jeremy Roche	3 Tips for Creating a Customer-Centric Business Connect back-office and front-office functions to enable a broader customer view.
Wall Street & Technology October 26, 2005	Missed Opportunity Brokerages are missing a cost-effective opportunity to gain new customers and are lagging behind their banking peers by failing to offer online account opening services, according to a study.
Investment Advisor July 2009 Moseley & Spencer	Right in Front of You A growing number of advisory firms are facing tough decisions about spending money on new technology.
Bank Systems & Technology June 23, 2009 Maria Bruno-Britz	Deutsche Bank Picks CoreFirst for IT Efficiency The CoreFirst technology from OpTier is helping Deutsche reduce costs and errors in its IT environment.
HBS Working Knowledge July 11, 2005 Thomas H. Davenport	The Benefits of Business Process Standards A broad set of process standards will soon make it easy to determine whether a business capability can be improved by outsourcing it. The low costs and low risk of outsourcing will accelerate the flow of jobs offshore, force companies to look differently at their strategies, and change the basis of competition.
Commercial Investment Real Estate Jan/Feb 2003 Jim Young	Automate Your Business With an Internet-Based Information System Automated information processing can help commercial real estate companies increase client satisfaction and profitability.
IndustryWeek April 15, 2009	The Changing Face of Automation Factory automation grows smarter, leaner and finds a new market to serve.
Bank Systems & Technology December 1, 2008 Peggy Bresnick Kendler	Dubai Islamic Bank Implements CheckFree Transaction Management and Reconciliation Solution Dubai Islamic Bank implemented the solution within 90 days of contract execution in order to rapidly automate its reconciliation processes to address actual and anticipated transaction volume growth, and mitigate operational and compliance risk exposure.
CIO July 1, 2004 Elana Varon	Mutual Benefits To regain investor confidence and improve the bottom line, the mutual fund industry needs to integrate transactions up and down the supply chain.
CRM February 2010 Lior Arussy	Customers Don't Buy What You Sell Your company is more than the sum of its transactions.
CRM March 13, 2015 Daniel Sarfati	Measure CRM Usage to Optimize Business Processes Current tools leave insight lacking when it comes to employee interaction.
InternetNews July 15, 2004 Clint Boulton	Veritas Automates with Invio Buy Invio's software has already been rolled into VERITAS CommandCentral Service 4.0, which became generally available to the storage vendor's customers last week.
Insurance & Technology May 16, 2007 Susana Schwartz	Drive For Automation Causes Insurance Carriers To Integrate The Internet has yielded more choices among comparative raters and aggregators, thus elevating agents to a more powerful position as the gatekeepers to multiple company ratings.
CRM December 8, 2003 Jan Kolasinski	Call Center Performance and Customer Satisfaction Better understanding of the decisional procedures of a call center could provide call center organizations with the level of customer service they have been striving for.
Insurance & Technology May 18, 2004 Julie Gallagher	IT Isn't Tapped for Compliance The insurance industry fails to embrace the full business value of IT when it comes to addressing regulatory requirements and instead relies primarily on manual processes and ad hoc measures
Pharmaceutical Executive February 1, 2011 Sumit Nijhawan	Worth a Pound of Cure In an era of information overload, continuous monitoring, solutions can prevent your pharma business from losing money and save a few lives along the way
Commercial Investment Real Estate Sep/Oct 2003 Jim Young	Industry Conference Highlights Technology's Role in Brokerage Evolution Technology products and systems showcased at this year's Realcomm conference in Chicago affect how commercial real estate professionals develop, lease, manage, buy, and sell property. Of all the industry segments, brokerage in particular benefits from these technological advances.