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HBS Working Knowledge
June 20, 2005
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HR's New Mandate: Be a Strategic Player In the last decade, HR professionals have worked to become business partners and to align their work with business strategies.   |
HRO Today
Dec 2007/Jan 2008
Paul Davies |
The Perils of HR Transformation A natural by-product of outsourcing, transforming HR during the transition can hold both rewards and disruptions for the organization. |
CIO
February 15, 2002
Prebil & Colbert |
IT Politics To make an IT project successful, CIOs should analyze the "fitness landscape," a process that looks at an organization's ability to adapt to change. |
CIO
November 12, 2009
Stephanie Overby |
6 Globalization Tips: Managing IT in Emerging Markets Forrester Research offers best practices for meeting the needs of both mature and emerging markets. |
CRM
November 9, 2015
Michael Rooney |
Finding Lost Sales Revenue: It's All About the Process Getting a well-defined sales process in place is important. Having it adopted and automated is even better. |
IndustryWeek
June 1, 2008
Jill Jusko |
Product Design Goes Global Companies are partnering with other firms to improve design, gain better access to new markets and speed up time to market. Here are tips to improve design collaboration. |
IndustryWeek
December 14, 2011
Ralph Keller |
It's the Process, Not the People Why playing the blame game works against continuous improvement for manufacturers. |
HRO Today
May 2008
Mark Hodges |
Best Practices on HRO RFP, Assessment, and Governance Thinking about transforming HR? Is it best to outsource, optimize your shared services, or explore a hybrid solution? Following these steps can help light the way to selecting the most appropriate course of action for your organization. |
CRM
September 2004
Barton Goldenberg |
Don't Put the Cart Before the Horse Process excellence helps some companies enhance business processes like streamlining new product development and improving CRM. |
CIO
August 1, 2005
Michael Hammer |
CIO Evolution To avoid extinction, CIOs must move from an orientation that revolves around technology to one centered on business processes. |
CIO
September 23, 2010 |
Download Best Practices for Advancing the CIO Role Survey results help identify how CIOs are shifting their primary focus from the internal and functional to the enterprise and transformational, and ultimately to the external and business strategy. |
Global Services
July 1, 2008
Imrana Khan |
The Case for Transformation Beyond the hype about transformation there's some real work being delivered that makes the case for business transformation outsourcing. |
Global Services
May 10, 2007
Amrita Singh |
Offshore HR: What Customers Can Do? In many outsourcing and offshoring relationships, customers and providers work shoulder-to-shoulder. Customers involve themselves in a range of activities that span recruitment, training, migrating processes and even appraisals of the staff that are working with third-party providers. |
CRM
July 10, 2015
Anna Convery |
4 Steps to Using Automation to Transform Your Enterprise Leave decision making to humans, but automate (or eliminate) the processes that lead up to it. |
HRO Today
Jan/Feb 2008
Synco Jonkeren |
A Way with Words: Integration Regardless if your native tongue is English, German, or even Pig Latin, the language that all HR organizations want to speak is data integration. |
HBS Working Knowledge
July 11, 2005
Thomas H. Davenport |
The Benefits of Business Process Standards A broad set of process standards will soon make it easy to determine whether a business capability can be improved by outsourcing it. The low costs and low risk of outsourcing will accelerate the flow of jobs offshore, force companies to look differently at their strategies, and change the basis of competition. |
Knowledge@Wharton
March 12, 2003
Ravi Aron |
Two Major Errors That Companies Make In Outsourcing Services This article explores the complicated but important questions involved in measuring the effectiveness of cross-border business process outsourcing (BPO) relationships and sidestepping the most risky pitfalls. |
CIO
January 27, 2012 |
Maple Leaf Foods Digests Rapid, Vanilla ERP Transformation The CEO and CIO of a Canadian food conglomerate explain the rationale behind their decision to enforce minimal customization of SAP |
CRM
October 2006
Barton Goldenberg |
Business Processes Must Precede Technology At implementation, too many organizations depend on CRM software vendors to supply needed business processes. |
HRO Today
Jan/Feb 2008
Jennifer Alviano |
Midmarket Momentum: A Heavenly Outsourced Solution In opting for a multi-partner outsourcing strategy, Lord Corporation finds HR XCEL the best fit for its payroll and benefits administration services. |
HBS Working Knowledge
April 12, 2010
Martha Lagace |
One Report: Better Strategy through Integrated Reporting Stakeholders expect it. And smart companies are doing it: integrating their reporting of financial and nonfinancial performance in order to improve sustainable strategy. |
CIO
November 4, 2008
Abbie Lundberg |
Agile Giants If things just stayed the same, life would be simple. But nothing ever stays the same, certainly not in today's business environment. Here's how big companies are adapting to change. |
HRO Today
May 2008
Baader & Cameron |
Divide and Conquer, Part Two In this conclusion of a two-part article, the authors examine the steps necessary to target the right processes for your organization's alternative service delivery strategies. |
Pharmaceutical Executive
June 1, 2005
Jan Malek |
When Two Heads are Better R&D president isn't one job-it's two. By appointing COOs for R&D with broad operational mandates, biotech and pharmaceutical companies can ensure that operational issues get the attention they urgently require. |
HRO Today
May 2008
Atul Vashistha |
Making Globalization Work: Doing Communications Right Communicating effectively with your internal and external stakeholders is an important part of successful globalization initiatives. |
Bank Systems & Technology
January 13, 2004
Kristi Nelson |
Human Resources Outsourcing Is Alive and Well at CIBC EDS provides 37,000 CIBC employees with online, self-service HR. |
HRO Today
Jul/Aug 2008
Andy Teng |
Engineering HR Service Innovation In Kimberly-Clark's ambitious efforts to transform HR through outsourcing, the company is counting on the research-disciplined mind of Edwin Garcia to guide implementation. |
CIO
March 17, 2010 |
Build Up Your Influence Members of the CIO Executive Council offer ideas for how to establish credibility and create strong relationships early while working with stakeholders. |
HRO Today
April 2008
Russ Banham |
HRO on the Front Burner Rather than put off its human resource outsourcing program during its massive acquisition of Maytag in 2006, Whirlpool plowed ahead with its transformational efforts. Two years later, the company is reaping the rewards. |
CRM
September 16, 2011
Michael Brito |
From Social Brand to Social Business Organizations need to be smart and think long term. From the outside looking in, most wouldn't recognize and understand the challenges that social media has created in the enterprise. |
Global Services
March 3, 2008
Deborah Kops |
Fast, Clean And Cheap When all is said and done, moving work from point A to B merely requires a simple, speedy and focused approach, and work plan, not invention and artistry. |
CRM
May 25, 2012
Joyce Ouellette |
Deliver the Information Customers Crave Organizations that can't retrieve data when they need it risk everything. |
CRM
July 2014
Denis Pombriant |
Omnichannel Strategy Begins with Platform The technology that changed business is now being changed by business. |
HRO Today
Dec 2007/Jan 2008
Straub et al. |
Keeping Global HRO Global In a market where HR outsourcing projects continue to grow in size, comprehending all of the complexities associated with a global project is critical. |
CRM
September 2011
Ray Wang |
The Evolution of Social CRM Early adopters must build trust and community |
Global Services
September 14, 2007
Deborah Kops |
Chutes and Ladders With effective services delivery implementation, luck is not the best change agent. Here's how effective stakeholder management when sourcing globally can be compared to the childhood game, Chutes and Ladders. |
