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HRO Today
Mar/Apr 2008
Atul Vashistha |
Successfully Leading People Through Services Globalization The six secrets of change management will help you tackle fear head-on and produce the kind of results you're looking for in service globalization.   |
Pharmaceutical Executive
September 1, 2014
Pierre Morgon |
Medical Affairs: From Info Gatekeeper to Legitimate Value Driver The role of pharma medical affairs teams is taking on greater importance in the value chain. |
Global Services
December 2, 2008
Phil Fersht |
How to Structure and Execute Your Outsourcing Strategy Entering into an outsourcing engagement is not a decision that should be hurried. Here's how to take an organized approach to designing your global outsourcing strategy. |
Job Journal
February 10, 2008
Cheryl Walker |
Communication Skills Speak Volumes As our reliance on high-tech gadgets intensifies, communication skills get weaker. Here are a few basics to improve your person-to-person communications at work. |
Global Services
June 1, 2008
Imrana Khan |
Offshoring: Not the Answer to the Challenges of Globalization Offshore outsourcing enabled globalization and its economics brought value to the business. What now? |
CIO
November 14, 2012
Stephanie Overby |
IT Services Get Closer to Home IT chiefs find that domestic outsourcing (as opposed to offshoring) is becoming more attractive as it delivers advantages such as agility, speed and innovation |
CIO
April 23, 2015
Adam Dennison |
IT must face outward There is a growing need for CIOs and their teams to sharpen their focus on the company's external customers. |
CRM
January 1, 2007
Pawan Verma |
Offshore Call Center Activities By understanding the external and internal risks and by putting in place plans to manage or avoid these risks, companies can successfully offshore call center activities and meet corporate objectives. |
Global Services
August 14, 2008
Phil Fersht |
Dodging the Outsourcing Landmines With growing reliance on their providers to deliver, greater scrutiny by boards and their auditors, and such, driving change deep into firms, execs governing outsourcing relationships have become a lightning rod for criticism. |
HBS Working Knowledge
August 20, 2007
Martha Lagace |
HBS Cases: Using Investor Relations Proactively Investor relations has a delicate balancing act. It communicates with stakeholders, of course, but can also help employees take a step back and analyze their firm as outsiders do. |
HBS Working Knowledge
April 12, 2010
Martha Lagace |
One Report: Better Strategy through Integrated Reporting Stakeholders expect it. And smart companies are doing it: integrating their reporting of financial and nonfinancial performance in order to improve sustainable strategy. |
CIO
January 30, 2013 |
IT Offshoring Still Works, If You're Careful Three CIOs say that the benefits of offshore outsourcing still resonate -- if you learn from previous missteps and manage the risks |
Financial Advisor
March 2006
David L. Lawrence |
Talking The Talk Learn how to communicate efficiently in a financial advisory practice. |
Global Services
September 3, 2008
Bryan Baker |
Outsourcing Strategy Set? Don't Forget Customer Communications Beyond the basic business process and IT offshoring practices, the next wave of outsourcing revolves around newer functions such as customer communications. |
AskMen.com
May 5, 2003
Ash Karbasfrooshan |
The Art Of Communication Oftentimes, corporate communications departments struggle to determine their own identity within a firm, but leaders that demonstrate a knack for effectively communicating their visions render such departments unnecessary. |
Global Services
April 9, 2008
Deborah Kops |
Wrecking Ball Implementation of new operating models requires the corporate equivalent of wrecking an old building in order to build anew, yet few corporate managers are trained to swing the wrecking ball carefully, communicating in the most effective way to employees, and prepare for the fallout |
IndustryWeek
July 1, 2006
Patricia Panchak |
Editor's Page -- Next-Generation Outsourcing A new realism about manufacturing outsourcing takes hold. |
HBS Working Knowledge
July 11, 2005
Thomas H. Davenport |
The Benefits of Business Process Standards A broad set of process standards will soon make it easy to determine whether a business capability can be improved by outsourcing it. The low costs and low risk of outsourcing will accelerate the flow of jobs offshore, force companies to look differently at their strategies, and change the basis of competition. |
Job Journal
May 3, 2009
Craig Harrison |
What's Your CQ? Good communication skills are highly valued everywhere. Do yours measure up? |
CIO
September 1, 2003 |
Going There, Doing That Asked about their companies' offshore outsourcing experiences and expectations, 101 CIOs, IT executives and managers in a survey confirmed what you might expect. India was the major destination. Labor costs were the biggest area for savings. And app development was the main activity. |
CIO
September 3, 2008
Meridith Levinson |
Six Attributes of Successful Project Managers Want to become a star project manager? Develop these characteristics that mark the cream of the crop. |
CRM
August 2, 2004
Coreen Bailor |
As the Call Center Outsourcing Debate Turns Companies are continuing to go ahead with their plans to locate contact centers offshore, despite the political clamor. |
HRO Today
April 2008
Atul Vashistha |
Weathering an Economic Downturn -- and Growing Companies that can fully realize their return on services globalization will position themselves to emerge from the downturn as stronger, more competitive organizations. |
T.H.E. Journal
May 2005
Kirsti Aho |
Teaching Digital Communication to All Students From the primary level through college, students can be prepared to communicate more effectively by teaching them the whole communication process from planning the message all the way to testing for usability. |
AFP eWire
May 31, 2011 |
Website Aims to Help Organizations Better Communicate Their Impact At the heart of this new initiative are five simple yet powerful questions that help organizations individually, and the sector collectively, better serve people across the country and around the world. |
HBS Working Knowledge
April 10, 2006 |
Readers Respond: Has Globalization Reached Its Peak? I don't think globalization has reached its peak... Globalization comes in waves... The results of globalization beyond outsourcing have been enormous... etc. |
CFO
June 1, 2004
Durfee & O'Sullivan |
Offshoring by the Numbers Results of our survey of 275 finance executives at a broad range of companies. |
Bank Systems & Technology
June 2, 2004
Cynthia Ramsaran |
Outsourcing Obstacles Banks can save money with offshore outsourcing, but they need a plan to navigate the choppy waters. |
CRM
January 2014
Woody Driggs |
Putting Customers Before Politics COOs struggle to navigate a siloed structure. |
CFO
November 1, 2009 |
Finance Work Shifts, Slowly Few large companies are moving swiftly to offshore their finance functions. |
AskMen.com
Ross Bonander |
Fatherhood Guide: Communication Communication is a challenging area of parenting, and many fathers struggle to communicate effectively with their children, so you're hardly alone. Proper communication will help you grow closer to your kids. |
Global Services
July 11, 2008
Mukherji & Singh |
The Next Wave of Outsourcing: Remote Infrastructure Management The rapid evolution in remote server-management technologies and IT architectures, changes in customer behaviors and demand patterns, and developments in the provider and offshore supply environment is propelling the industry toward accelerated adoption of RIM |
Global Services
September 14, 2007
Deborah Kops |
Chutes and Ladders With effective services delivery implementation, luck is not the best change agent. Here's how effective stakeholder management when sourcing globally can be compared to the childhood game, Chutes and Ladders. |
Information Today
April 21, 2015 |
SHARE Notify Shows Research Outputs The SHARE initiative launched a public beta version of SHARE Notify, its free notification service for funding agencies, institutions, individual researchers, and other stakeholders in the research enterprise. |
CIO
October 1, 2003
Christopher Koch |
All Global Politics Is Local Matthew Slaughter, coauthor of Globalization and the Perceptions of American Workers, is an associate professor of business administration at Dartmouth College. The author recently sat down with Slaughter to discuss globalization, technology and IT jobs. |
Search Engine Watch
November 7, 2008
Elisabeth Osmeloski |
Travel Brands Walking a Social Media Tight Rope As if major airlines don't have enough trouble these days, two well-known brands are in the midst of a very public online reputation management crisis. |
Global Services
November 4, 2008
Eugene Kublanov |
Rethinking Globalization: Future Proofing Global Services Are those in the outsourcing and offshoring industry insulated from adverse changes in the future? Yes, but it's time to re-think your globalization, offshoring and outsourcing strategy and ensure that it is adequately future-proofed |
Bank Technology News
May 2004
Holly Sraeel |
Risky, Rewarding And Very Politically Charged For most Americans, the issue during this presidential run is the economy, and--like it or not--offshoring, though not new among financial firms, figures into this in the minds of many voters. |
Finance & Development
December 1, 2001
Seyni N'Diaye |
The Role of Institutional Reforms ...It is precisely from this restrictive regulatory framework that African countries must extricate themselves if they are to realize their true potential in the global economy... |
HBS Working Knowledge
October 11, 2004
Martha Lagace |
Four Ways to Create Lasting Change Managers and employees often dismiss change initiatives as the new flavor of the month. In this Q&A, Professor Michael A. Roberto and Senior Researcher Lynne C. Levesque discuss new techniques to make change stick. |
PC Magazine
April 28, 2004
Michael J. Miller |
The Benefits of Offshore Outsourcing Rather than reducing the number of IT jobs in the U.S., offshoring is lowering costs for everyone and actually creating jobs, thanks to a more efficient economy. |
