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CRM
September 2014
Donna Fluss |
Outbound Solutions Engage Customers and Enhance Relationships Mapping out the ultimate next-generation product.   |
CRM
December 2006
Coreen Bailor |
Fixed Dialing Telemarketers taking the ostrich approach to DNC compliance is a nonstarter for enterprises. Refresh marketing initiatives to ensure that the rules are followed and reach your target audience more effectively. |
CRM
January 2014
Donna Fluss |
A TCPA Warning for Outbound Dialers Companies that don't keep up with the latest regulations will pay the price. |
CRM
June 2011
Donna Fluss |
New-Gen WFM Solutions Make a Real Difference Many contact center offerings require a trade-off between accuracy and ease of use. |
CRM
January 2015
Donna Fluss |
Navigating the Cloud-Based Contact Center Infrastructure Market Ease of use is key consideration for potential buyers. |
CRM
July 7, 2014 |
Vocalcom Updates Effortless Contact Center Software New multichannel capabilities are added to Vocalcom's Effortless Contact Center solution. |
CRM
April 2005
Jason Compton |
The 2005 Service Excellence Award An aggressive integrator, Concerto Software orchestrates streamlined call center operations in 2005. |
CRM
December 18, 2012 |
Angel Unveils New Outbound Campaign Manager A cloud-based tool gives businesses the flexibility and insight to proactively create personalized customer experiences. |
CRM
May 2012
Donna Fluss |
Making Sense of the Hosted Contact Center Infrastructure Market A 2012 buyers' guide. |
CRM
February 26, 2013
Leonard Klie |
inContact Releases New Version of Cloud Contact Center Software The company expands multichannel offering with Universal Queue, new agent interface, true inbound and outbound blending, and an API-driven cloud ecosystem. |
CRM
June 16, 2015
Henry Schuck |
Don't Neglect Your Outbound Marketing Marketing automation is great, but you have to make good old-fashioned calls, too. |
CRM
January 17, 2012
Judith Aquino |
Infor Launches New Marketing Suite Multichannel campaign management tools and analytics let marketers deliver comprehensive messages. |
CRM
January 2012
Judith Aquino |
Creative SEO Strategies Lead to Ringing Results Distilled works with Impact Dialing to boost search rankings. |
CRM
February 2, 2004
David Myron |
FCC Hits Hard With DNC Fine The fine show the FCC's commitment to helping disgruntled consumers. |
CRM
March 3, 2003
David Myron |
Market Watch: Contact Center Update If your organization is pestering consumers with unwanted sales or telemarketing calls, be prepared to receive some harassing calls in turn from Uncle Sam if Federal Trade Commission (FTC) Chairman Timothy Muris gets his way. |
CRM
June 6, 2011
Leonard Klie |
Nuance Launches Complete Care Multichannel Solutions Nuance Complete Care engages consumers over the customer contact life cycle with integrated inbound and outbound customer care. |
CRM
March 2014
David Myron |
Top 3 Customer Service Trends for 2014 This year's hottest customer service trends include social media, cloud technology, and mobile devices. |
Insurance & Technology
February 9, 2004
Julie Gallagher |
No Rest for the Compliance Weary in 2004 Many insurance carriers are playing post-deadline compliance catch-up in 2004. |
CRM
April 1, 2005
Paul Stockford |
Is Inbound Calling the Next Legislative Target? Lawmakers are taking aim at companies that use offshore call centers. |
CRM
October 2014
Leonard Klie |
Medical Alert Puts Five9 on Call In urgent need of a new contact center system, the emergency monitoring device provider turned to the cloud solution for aid. |
CRM
September 2015
Leonard Klie |
Contact Centers Continue Cloud Migration ContactBabel sees huge growth in hosted customer support |
CRM
May 20, 2015 |
inContact Introduces 2015 Release of Cloud Contact Center Software The release offers a multichannel agent interface for Salesforce, new outbound campaign management, automated actions in WFO, new reporting options, and additional APIs for a growing developer ecosystem. |
CRM
June 1, 2009
Ian Jacobs |
The New Interaction of Social Media Beyond marketing, the popular tools and techniques can also serve as a channel for support. |
PHONE+
December 3, 2009
Daniel Lonstein |
Meeting Call-Center Challenges Last year was a mixed bag of opportunity, risk and regulatory hurdles for the call center industry. |
InternetNews
July 13, 2004
Erin Joyce |
Resistance is Futile. Your E-mail is Being Watched. According to a new survey anyway. At least you know you're not paranoid. |
CRM
December 9, 2015
Sam Del Rowe |
Telecom Solution Vendor Flowroute Partners with SmartNode Maker Patton The new partnership brings Flowroute's innovative communications solutions to Patton's router and controller products, helping businesses marshal telecom resources to improve the user experience. |
Insurance & Technology
November 24, 2003
Anthony O'Donnell |
Do Not Call Readiness Varies The insurance industry has accepted the inevitability of Do Not Call compliance, but many companies lag in implementing concrete measures. |
CRM
December 2013
Esteban Kolsky |
The Digital Transformation of CRM When the world is changing, businesses must do the same. |
CRM
August 2005
Marshall Lager |
CRM in an Age of Legislation Privacy laws have forced sales callers and outbound marketers to clean up their act and given them a chance to polish their image. |
CRM
March 2013 |
CRM Service Awards: Rising Stars With on-the-go consumer and business environments becoming more pervasive, companies that can not only keep up with customer needs, but anticipate them, will come out ahead. This year's Rising Stars are prime examples of how to do just that. |
CRM
July 2015
Donna Fluss |
Make Choice Your Calling Card Preference management enables your customers to choose how, and when, to interact |
CRM
March 2006
Coreen Bailor |
Keeping Balance in the Center Organizations no longer have to choose between efficiency and effectiveness as contact center technology evolves. If your contact center efforts are unbalanced, consider these five approaches to achieving service and efficiency equilibrium. |
CRM
December 1, 2003
Martin Schneider |
The Next Call Center Headache A California law regarding customer security has been introduced that could cost companies a bundle. |
CRM
December 1, 2006
Coreen Bailor |
Market Focus: Energy: Shocking! Some energy companies are deploying CRM systems for cost cutting; others are focusing on customer acquisition and retention. |
CRM
October 11, 2013
Ran Gishri |
Don't Write Off Outbound Marketing Social lead targeting offers new opportunities to find qualified prospects. |
CRM
October 2010
Juan Martinez |
How Can I Help You? Proactive businesses that utilize chat technology to engage Web visitors are seeing higher conversion rates. So why aren't you? |
CRM
December 21, 2011
Judith Aquino |
OneReach Releases Multichannel Automated Solution for SMBs Platform lets users reach customers via voice, email, text messaging, and social media. |
CRM
January 2013
Leonard Klie |
Building an Impenetrable Cloud Companies concerned about data security have more hybrid (public and private) cloud computing options. |
Bank Technology News
December 2010
Michael Sisk |
From Cost Center to Revenue Driver For decades the call center was considered a cost center, and the most important performance measurement was how fast you could get the customer off the phone. Now virtually all banks are trying to turn call centers into profit centers. |
CRM
July 2014
Leonard Klie |
iCruise.com Sees Smooth Sailing with 8x8 8x8's Virtual Office and Virtual Contact Center improve operations at the cruise booking site. |
