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CRM
May 2007
Coreen Bailor |
Yackety Clack Text chat is no longer exclusively for the tech-adept, buddy-list teen set -- it's picking up steam as an enterprise touch point to facilitate multichannel strategies for service and sales efforts.   |
CRM
November 25, 2011
Lief Larson |
Why Legacy Chat Doesn't Cut It How to better engage customers and enhance your brand in today's digital world where many buyers expect real-time engagement online. |
PC Magazine
November 28, 2007
Matthew D. Sarrel |
SMB Boot Camp: Give Your Web Site a Human Touch How live chat can help your business. |
Entrepreneur
March 2005
Catherine Seda |
Go Live They've got questions, you've got answers. Now you can reach out to your prospects and keep them happy with live chat on your site. |
CRM
July 18, 2014
Zach Steindler |
Pair Live Chat with HelpdeskCRM Software Combining the two can unlock both solutions' full potential. |
Inc.
January 2006
Ellen Neuborne |
May I Help You? New live-chat software helps Web merchants convert browsers into buyers. |
CRM
March 2010
Jessica Tsai |
The 2010 CRM Service Awards: The Service Elite - Drugstore.com RightNow Technologies is helping Drugstore.com get better at making its customers look good. |
InternetNews
June 9, 2010 |
Demandbase, LivePerson Tailor Real-Time Chat The combination of Demandbase's Real-Time ID service and LivePerson's chat platform is designed to streamline online sales and support efforts. |
CRM
December 2014
Tye Pemberton |
Ninewest.com Combats Cart Abandonment with LivePerson Digital Engagement Solutions LiveEngage increases online conversion rates and order value for women's shoe company. |
CRM
January 26, 2004
Patrick O'Neal |
Customers Prefer Self-Service When companies empower customers to transact how they want, when they want, the majority of customers will choose the lowest cost option.. |
CRM
November 2015
Leonard Klie |
How Amazon and Salesforce.com Are Shaping Mobile Customer Support Video chat apps such as Amazon's Mayday Button and Salesforce.com's Service SOS lead a new breed of mobile customer service apps |
U.S. Banker
February 2002
Mark Bruno |
Chat while you bank At the Retail Delivery Show in Anaheim, technologists were bubbling with ideas about how to change automation in banking... |
CRM
September 2014
Donna Fluss |
Outbound Solutions Engage Customers and Enhance Relationships Mapping out the ultimate next-generation product. |
CRM
May 2014
Leonard Klie |
Snapfish Finds Live Chat a Snap for Customers and Agents Photo-sharing site uses Live Person to help members with design projects. |
Inc.
January 2006 |
Live Aid There are scores of live-chat vendors, and finding the right one can be tricky. Here are three options to suit your various needs. |
CRM
December 2009
Christopher Musico |
Chatty-Chatty Makes a Bang-Bang Online Experience Nationwide talks its way to a more successful automotive quote-and-buying process with nGenera CIM. |
Search Engine Watch
August 13, 2008
Eric Enge |
Real-Time Analytics with Woopra Want a souped-up analytics package that allows you to track individual users, and potentially interact with them in real time? Then Woopra may be exactly what you're looking for. |
CRM
February 14, 2012 |
Get Satisfaction Teams Up with Velaro The partnership between Velaro and Get Satisfaction brings together live chat, social community platform, and knowledge base technologies. |
The Motley Fool
August 4, 2006
Stephen Ellis |
LivePerson Continues to Chatter This small software company helps giant ones increase their business. Investors may want to keep their eye on this one for now. |
CRM
September 9, 2011 |
Live Chat Software Is Now Integrated with Microsoft Dynamics CRM Parker Software's WhosOn live chat software is now integrated with Microsoft's Dynamics CRM 2011 version. |
CRM
November 17, 2011 |
Provide Support Introduces Social Media Chat Service for Facebook A new social media customer service application from Provide Support allows owners of corporate, association, and non-profit Facebook pages to offer live chat service to their visitors. |
CRM
October 2010
Lauren McKay |
Proactive: Take the Initiative Proactive CRM enables organizations to cut costs, minimize risk, protect their brand, and improve customer experiences. |
CRM
March 2014 |
The 2014 CRM Elite Being able to leverage the latest technologies is a key skill for today's most resourceful and successful companies. Though our Service Elite Award winners may operate in diverse industries, they make the most of innovative solutions. |
CRM
June 2012
Leonard Klie |
Web Chat and Speech Analytics Are Set to Surge More contact centers will deploy technologies in 2012. |
Inc.
December 1, 2009 |
Converting Web Traffic Into Sales Leads How to use tools like Google Analytics and Demandbase to boost online lead generation. |
Search Engine Watch
October 30, 2010
Donna Desborough |
Mingling In Virtual Worlds Last week I talked about games within Second Life that you could play. In theory all of these games can be social, but just how do you get social through a game? It's much easier than you might think. |
CRM
July 7, 2014 |
Vocalcom Updates Effortless Contact Center Software New multichannel capabilities are added to Vocalcom's Effortless Contact Center solution. |
Searcher
September 2004
Coffman & Arret |
To Chat Or Not to Chat --- Taking Yet Another Look at Virtual Reference, Part 2 Chat reference has not turned out to be the panacea many libraries hoped for. Our funds are too limited and our reference and basic library services far too important to squander money on services that don't work. |
CRM
November 2013
Leonard Klie |
Customer Support: Keeping Up with the Digital Migration The phone is losing ground as a leading communication channel. Can you meet customers where they're going? |
Search Engine Watch
February 7, 2006
Chris Sherman |
Google Integrates Chat with Gmail Continuing its push into communications products and services, Google has incorporated a chat client into Gmail, blending the best features of both technologies. |
PC Magazine
October 1, 2003
Jay Munro |
Listen In on Chats Online predators pose many dangers to teens and tweens, especially in real-time chat. NetNanny Chat Monitor 2.0 was designed to help parents deal with such threats. |
CRM
August 1, 2007
Greg Sanders |
McAfee Automates Online Service McAfee turns to Citrix to leverage chat and remote assistance in the call center. |
Fast Company
September 2000
Gina Imperato |
Let's Surf the Web Together The Internet is supposed to be all about community. But visiting sites has been a solitary pursuit -- until now. New browser tools allow "tour leaders" to take groups to interesting sites and let users create "trails" to track their journey. |
InternetNews
December 24, 2003
Robyn Greenspan |
Chatters Quieting Down While other forms of communication grow at explosive rates, chat room participation plateaus. |
PC World
May 24, 2001
Tom Spring |
Who's Reading Your Instant Messages? Privacy advocates warn of greater vulnerability as popular application migrates to more devices... |
Bank Technology News
November 2008
Glen Fest |
Getting Sightseers to Stick Around For the hundreds of millions of visitors who navigate directly to major bank Web sites, the industry has struggled to devise a capture strategy that brings in a significant number of conversions. |
CRM
December 18, 2012 |
Angel Unveils New Outbound Campaign Manager A cloud-based tool gives businesses the flexibility and insight to proactively create personalized customer experiences. |
CRM
January 27, 2012
Anand Subramaniam |
Deliver on Your Customer Service Brand Promises Six ways to make promises you can keep. |
CRM
September 2015
Leonard Klie |
EBay Finds a NICE Way to Save NICE Systems' Interaction Analytics helps eBay Enterprise dramatically cut average handling times |
CRM
July 9, 2015
Yvonne Ba |
How to Solve the Customer Experience Puzzle You can't do a jigsaw puzzle without the box; likewise, you can't satisfy today's omnichannel customer without a sound strategy. |
CRM
March 13, 2012 |
Evangelyze Communications Releases SmartChat R3 The live Web chat application is tailored for use with Microsoft Lync and Lync Online. |
CRM
March 2006
Coreen Bailor |
Keeping Balance in the Center Organizations no longer have to choose between efficiency and effectiveness as contact center technology evolves. If your contact center efforts are unbalanced, consider these five approaches to achieving service and efficiency equilibrium. |
CRM
June 2015
Oren Smilansky |
Zendesk Readies Facebook Messenger for Customer Service When reaching out to customers through social media, companies need to tread a fine line |
InternetNews
January 22, 2004
Janis Mara |
Scion to Younger Buyers: Wanna Chat? The Toyota brand is using live chat on the Scion Web site to lure Gen Y-ers, as it prepares for a national roll-out. |
CRM
November 11, 2011 |
IceWarp Launches a Multilingual Web Site Visitor Interaction Tool LiveWebAssist provides a fully mobile, device-agnostic, and secure CRM chat application. |
CRM
February 26, 2013
Leonard Klie |
inContact Releases New Version of Cloud Contact Center Software The company expands multichannel offering with Universal Queue, new agent interface, true inbound and outbound blending, and an API-driven cloud ecosystem. |
CRM
October 25, 2011 |
Sword Ciboodle Leverages SAS Analytics in New Intelligent Contact Center New solution offers a peak into chat, selling opportunities, social media interactions, lead management, and campaign execution. |
InternetNews
October 13, 2005
Tim Gray |
Yahoo Bars Illicit Chat Rooms Pressure from state Attorneys' General offices leads to the company's actions. |
CRM
April 2015
Oren Smilansky |
Can Chat Apps Stimulate Mobile Commerce? With applications from Line and WeChat taking hold, companies vie for a piece of the e-commerce pie. |
InternetNews
April 1, 2009
David Needle |
Socialtext, Zoho Get More Chatty For a Reason Companies unveil new messaging and update options at Web 2.0 Expo. |
