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CRM
September 28, 2011 |
Chat Sessions at a Glance Glance Networks partners with LivePerson to provide integrated screen sharing during sales and support chat sessions.   |
Entrepreneur
March 2005
Catherine Seda |
Go Live They've got questions, you've got answers. Now you can reach out to your prospects and keep them happy with live chat on your site. |
CRM
November 25, 2011
Lief Larson |
Why Legacy Chat Doesn't Cut It How to better engage customers and enhance your brand in today's digital world where many buyers expect real-time engagement online. |
CRM
May 2014
Leonard Klie |
Snapfish Finds Live Chat a Snap for Customers and Agents Photo-sharing site uses Live Person to help members with design projects. |
Inc.
January 2006 |
Live Aid There are scores of live-chat vendors, and finding the right one can be tricky. Here are three options to suit your various needs. |
CRM
May 2007
Coreen Bailor |
Yackety Clack Text chat is no longer exclusively for the tech-adept, buddy-list teen set -- it's picking up steam as an enterprise touch point to facilitate multichannel strategies for service and sales efforts. |
CRM
December 2014
Tye Pemberton |
Ninewest.com Combats Cart Abandonment with LivePerson Digital Engagement Solutions LiveEngage increases online conversion rates and order value for women's shoe company. |
PC Magazine
November 28, 2007
Matthew D. Sarrel |
SMB Boot Camp: Give Your Web Site a Human Touch How live chat can help your business. |
CRM
October 2010
Juan Martinez |
How Can I Help You? Proactive businesses that utilize chat technology to engage Web visitors are seeing higher conversion rates. So why aren't you? |
CRM
November 2015
Leonard Klie |
How Amazon and Salesforce.com Are Shaping Mobile Customer Support Video chat apps such as Amazon's Mayday Button and Salesforce.com's Service SOS lead a new breed of mobile customer service apps |
CRM
October 20, 2011 |
Limelight Partners with Demandbase to Help B2B Marketers Deliver Personalized Web Site Experiences Combined offering enables B2B marketers to leverage real-time business identity data to tailor site content for each visitor. |
Inc.
January 2006
Ellen Neuborne |
May I Help You? New live-chat software helps Web merchants convert browsers into buyers. |
Inc.
December 1, 2009 |
Converting Web Traffic Into Sales Leads How to use tools like Google Analytics and Demandbase to boost online lead generation. |
CRM
August 1, 2007
Greg Sanders |
McAfee Automates Online Service McAfee turns to Citrix to leverage chat and remote assistance in the call center. |
The Motley Fool
August 4, 2006
Stephen Ellis |
LivePerson Continues to Chatter This small software company helps giant ones increase their business. Investors may want to keep their eye on this one for now. |
Inc.
January 2009 |
Door Knocking 3.0: Two Ways to Find New Customers Get sales leads online and find out who is visiting your website with these products. |
The Motley Fool
February 14, 2007
Tom Taulli |
LivePerson Stayin' Alive The software developer has had a nice rally since August, going from $3.71 to $6.23. But to keep things moving, it will need to find more growth -- which likely means buying companies. Investors, take note. |
CRM
November 17, 2011 |
Provide Support Introduces Social Media Chat Service for Facebook A new social media customer service application from Provide Support allows owners of corporate, association, and non-profit Facebook pages to offer live chat service to their visitors. |
CRM
March 2010
Jessica Tsai |
The 2010 CRM Service Awards: The Service Elite - Drugstore.com RightNow Technologies is helping Drugstore.com get better at making its customers look good. |
CRM
July 2013
Barton Goldenberg |
Happy Agents, Happy Customers Increased agent productivity leads to increased satisfaction. |
U.S. Banker
February 2002
Mark Bruno |
Chat while you bank At the Retail Delivery Show in Anaheim, technologists were bubbling with ideas about how to change automation in banking... |
CRM
November 15, 2004
Jason Compton |
How to...Train and Manage Multichannel Agents Not all agents are ideal for a demanding multichannel role, but these five steps will help contact center managers find the right agents, and give them the tools they need to make each phone call, email, and chat session a top-notch experience. |
CRM
June 2015
Oren Smilansky |
Zendesk Readies Facebook Messenger for Customer Service When reaching out to customers through social media, companies need to tread a fine line |
Fast Company
John Paul Titlow |
Slack Just Made It Easier To Unify Your Online Work Life Slack wants to weave itself into the rest of your digital work tools. That's because as useful and beloved as the enterprise chat service is, it's not the end-all, be-all productivity app. Nor does it want to be. |
Search Engine Watch
February 7, 2006
Chris Sherman |
Google Integrates Chat with Gmail Continuing its push into communications products and services, Google has incorporated a chat client into Gmail, blending the best features of both technologies. |
PC Magazine
October 1, 2003
Jay Munro |
Listen In on Chats Online predators pose many dangers to teens and tweens, especially in real-time chat. NetNanny Chat Monitor 2.0 was designed to help parents deal with such threats. |
CRM
January 2004
Jason Compton |
The Changing Role of the Contact Center Agent With the proliferation of online self-help and new call center technologies, agents are being asked to resolve more challenging issues or to transform themselves into salespeople. But are current agents, who primarily respond to basic service requests, right for these new roles? |
CRM
January 26, 2004
Patrick O'Neal |
Customers Prefer Self-Service When companies empower customers to transact how they want, when they want, the majority of customers will choose the lowest cost option.. |
CRM
March 2014
Elizabeth Herrell |
Six Customer Service Investments to Consider Emerging technology trends hold great promise. |
Home Theater
January 26, 2010
Mark Fleischmann |
Samsung Creates Streaming Help Channel Samsung has launched a streaming channel to help consumers use the company's products. |
InternetNews
January 22, 2004
Janis Mara |
Scion to Younger Buyers: Wanna Chat? The Toyota brand is using live chat on the Scion Web site to lure Gen Y-ers, as it prepares for a national roll-out. |
PC Magazine
March 24, 2006
Oliver Kaven |
ClearOne Chat 50 The ClearOne Chat 50 is a great USB-connected personal speakerphone with very good audio quality for Skype or any other telephony app, as well as your cell phone. |
InternetNews
April 1, 2009
David Needle |
Socialtext, Zoho Get More Chatty For a Reason Companies unveil new messaging and update options at Web 2.0 Expo. |
InsideFlyer
October 2005 |
Chat is Back FlyerTalk Live!'s fall chat session, with executives from the Southwest Airlines Rapid Rewards program, will take and answer questions from members. |
CRM
April 2008
Jessica Tsai |
The 2008 CRM Service Awards: Web Interaction Management A new category covers multiple channels of customer support: email, instant messaging, click-to-call, click-to-chat, online forums, etc.; RightNow Technologies is the inaugural winner. |
InternetNews
December 24, 2003
Robyn Greenspan |
Chatters Quieting Down While other forms of communication grow at explosive rates, chat room participation plateaus. |
Bank Technology News
November 2008
Glen Fest |
Getting Sightseers to Stick Around For the hundreds of millions of visitors who navigate directly to major bank Web sites, the industry has struggled to devise a capture strategy that brings in a significant number of conversions. |
CRM
November 5, 2015
Marge Connelly |
Bigger Data vs. Smarter Data? Smarter Wins Mining customer interactions for compelling insights can drive big gains. |
CRM
October 2009
Rob Rose |
Climbing to New Heights of Lead Generation Looking to expand its library of ideas, CrownPeak, a provider of Web content management software, turns to Demandbase to target more customers at less expense. |
CRM
November 10, 2015 |
Demandbase Launches B2B Data Cloud and Job Function Targeting Demandbase's new data cloud and targeting solutions increase marketing's reach with account-based advertising. |
Linux Journal
May 1, 2007
Marcel Gagne |
Cooking with Linux - When Ajax Held the World on His Shoulders How to install Ajax-based chat programs GroChat and AjaxChat on your webserver. |
CRM
June 2012
Leonard Klie |
Web Chat and Speech Analytics Are Set to Surge More contact centers will deploy technologies in 2012. |
InternetNews
September 1, 2009 |
'Shiny Bubbles' Make iPhone Developer Blue The latest iPhone app approval fiasco involves a rejected update due to graphics in the game too closely resembling Apple's trademarked design. |
