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InternetNews July 10, 2007 Roy Mark	Many Breaches, Few ID Thefts Data breaches are frequent, but evidence of actual identity theft resulting from the breaches is limited, according to a new report by the General Accountability Office.
InternetNews February 22, 2007 Roy Mark	Retailers to Hold Data-Breach Bag? Proposed legislation in Massachusetts would make retailers financially responsible for breaches of their databases that lead to consumer identity theft.
InternetNews July 28, 2005 Roy Mark	ID Theft Bill Wends Through Senate The proposed law calls for full disclosure to consumers when sensitive personal data is breached or lost.
InternetNews March 17, 2006 Roy Mark	Groups Slam Data Breach Notification Bill A U.S. House panel effort to write a national data breach disclosure law is running into fierce opposition by consumer groups calling the legislation the "worst data security bill ever."
CRM August 1, 2003 Picarille & Myron	Market Watch: Mid-Market CRM Aberdeen Group predicts that total CRM spending on hardware, software, and consulting services for 2003 will be $15.4 billion, an increase of about 14 percent over 2002.
InternetNews February 6, 2007 Roy Mark	Concealment a Crime in Latest Data Breach Bill Additional legislation calls for criminal penalties for concealing breaches and consumer notification of 'significant' breaches.
InternetNews May 24, 2006 Roy Mark	House Panel Moves on Data Breach Bill With data breaches back in the news, national legislation begins to percolate.
InternetNews September 23, 2005 Roy Mark	Senate Turns Attention to Data Privacy The Senate Judiciary Committee expects to vote next week on legislation making it a crime for data brokers to conceal a security breach involving personal data and increasing penalties for computer fraud when the act involves personal data.
InternetNews July 15, 2005 Roy Mark	Congress Closer to National ID Theft Law Republican lawmakers plan a committee vote on a bill requiring disclosure of both encrypted and unencrypted data breaches. The proposed bill is likely to provoke protest from the technology and financial services industries.
InternetNews March 30, 2006 Roy Mark	Data-Breach Disclosure Bill Passes House Panel A House panel approved a bill requiring data brokers to inform consumers of breaches when reasonable risk of ID theft exists.
InternetNews June 16, 2005 Roy Mark	Senate Takes up Data Security Law FTC commissioners set to testify before panel that will enforce any new data privacy laws.
PC Magazine July 10, 2003 Sebastian Rupley	California's Two-Fisted Privacy Stance A new state identity-theft law actually extends far beyond the state.
InternetNews January 12, 2007 Roy Mark	Data Breach Law Back in Senate Businesses and government agencies would have to notify consumers under certain circumstances of data breaches under legislation introduced by U.S. Sen. Dianne Feinstein.
CRM March 1, 2004 Lisa Picarille	CRM Helps Professional Services Firms Obey the Law When professional services firms purchase CRM systems, they want those systems up-to-date in terms of compliance and the flexibility to conform to future laws and regulations.
InternetNews June 11, 2010	Feds Reassessing Breach Notification Laws Data breaches small and large continue to plague consumers and businesses at a record pace and lawmakers at all levels of government are now considering more proactive legislation to help thwart identity theft.
InternetNews March 22, 2007 Roy Mark	Feinstein Charges Again on Data Breach Notification Bill A California senator says identity theft can't be stopped without strong congressional action.
CFO March 15, 2006 John Edwards	Commanding Data Will a raft of federal, state, and local requirements ever lead to a single information-security standard? For corporate officers in charge of compliance, the prognosis is not good.
InternetNews May 12, 2006 Roy Mark	Data Breach Bills Crowding Congress Seeking to make it a crime to conceal data breaches involving personal information, the U.S. House Judiciary Committee Thursday jumped into the data breach debate playing out on Capitol Hill.
CRM September 7, 2012 Dale Dabbs	Protect Your Most Valuable Business Assets--Your Customers Optimal CRM incorporates data protection best practices to curtail identity theft.
InternetNews March 11, 2005 Roy Mark	Staggered Start For ChoicePoint Hearing Senate ID theft hearing postponed but Schumer and Corzine promise new privacy legislation.
InternetNews February 2, 2007 Roy Mark	Congress, White House Dinged on Cyber Security Lawmakers' inability to pass legislation and the administration's lack of leadership earn D's in annual report card from CSIA.
InternetNews March 24, 2006 Roy Mark	House Panel Preps ID Theft Law Republicans and Democrats have reached a compromise on legislation mandating data brokers disclose to consumers certain unencrypted breaches of their personal information.
InternetNews May 23, 2006 Roy Mark	VA Data Breach Stirs Washington In the second-largest data breach on record -- and the biggest Social Security numbers breach ever - the Department of Veterans Affairs disclosed Monday approximately 26.5 million veterans are at risk of identity theft.
InternetNews August 4, 2006 Roy Mark	Data Breaches And Congress A roundup of where federal data breach security laws stand.
InternetNews February 9, 2007 Roy Mark	House Delivers Package of Privacy Bills Members of the U.S. House Energy and Commerce Committee introduced a package of bills Thursday evening aimed at identity theft, pretexting, data security and breach notifications.
InternetNews July 25, 2006 Roy Mark	House Plans Data Breach Disclosure Vote Republicans pick weakest of several bills for full floor vote; Davis wants mandatory breach disclosure for federal agencies; Congress poised to create first national Internet database of sex offenders.
CRM October 18, 2004	The Pulse: In 2005 we Plan to... A chart summarizing in what direction companies plan to move regarding CRM spending.
InternetNews June 16, 2005 Roy Mark	Congress Reacts to Breach Onslaught BJ's Wholesale Club settles lax data protection charges while FDIC admits to data breach.
CRM September 1, 2005 David Myron	Online Banking: Consumer Trust Versus Loyalty Identity theft victims' assurance of security reflects comfort levels with online banking, and not their loyalty to a particular bank.
Insurance & Technology August 12, 2005 Gregg Keizer	ID Theft in Regulatory Spotlight The growing online menace of identity and data theft has resulted in the introduction of another bill to address the problem. The Identify Theft Protection Act is the 10th identity theft bill put into play this session.
InternetNews January 12, 2009 Richard Adhikari	Vendors See More DLP with ID Management CA's recent acquisition is a sign of more product adds to come.
PC Magazine May 1, 2009 Matthew D. Sarrel	Identity Theft: It's Out of Your Hands The most important thing you have is you, right? And online, you are your identity. If xyz.com doesn't value you enough to keep you safe, then does that company really deserve your business?
CRM September 1, 2006 Petouhoff & Johnson	How Much Is Your Customers' Trust Worth? With the profitability of data theft, there does not seem to be an end to the crime unless customer data protection becomes job number one. And while no company expects to have a data breach, the cost of preventing one may well be worth the price.
InternetNews August 3, 2010	Health Care Orgs Endure Data Breach Epidemic Hospitals, medical centers and physicians' offices have been responsible for a disproportionately large number of data breaches so far this year, according to one security study.
U.S. Banker March 2003 Melissa Solomon	Is California Asking for Too Much Information? A new law is aimed at protecting customers from identity theft. The disclosures finance companies make could be embarrassing. Not telling could hurt even more.
Entrepreneur June 2007 Amanda C. Kooser	Safety First Keep your customer and employee data on lock-down.
CRM September 1, 2004 Joshua Weinberger	Hot Seat: Will Price Win the Battle for the Customer? In the CRM service industry, which preaches to companies "sell on service, not price," price points are becoming hotly contested as hosted and on-demand offerings multiply.
CRM February 1, 2007 Colin Beasty	Market Focus: Professional Services: Servicing the Law Companies are now paying CRM vendors for complete comprehension when it comes to regulatory software products. Top 3 Vendors in Professional Services: LexisNexis Interface... Siebel... PeopleSoft...
CRM December 2003 Martin Schneider	The Year in Preview How the major trends in 2003 will alter the CRM landscape over the coming year.
CRM June 1, 2005 Marshall Lager	Fear and Loathing in the Database A company's CRM system might make it vulnerable to hackers, but with risk comes opportunity.
InternetNews July 20, 2005 Tim Gray	Hackers Head to School in Droves Universities appear to be the new favorite target of hackers, as the University of Southern California becomes the latest to get hit.
CRM March 1, 2004	Hot Seat: The Demand for On-Demand CRM CRM magazine posed the question, "Will hosted CRM ever eclipse on-site CRM in terms of popularity?"
InternetNews April 1, 2010	New Law Aims to Shore Up Retail Data Security Banks get a break in Washington, one of a growing number of states enabling them to recoup money lost from ID theft and data breaches.
Wall Street & Technology November 27, 2007 Melanie Rodier	Identity Theft Top Priority for State Legislators More than 1,300 bills covering a range of issues that could impact financial institutions currently are pending before the 50 U.S. state legislatures.
InternetNews April 12, 2005 Roy Mark	Feinstein Tightens ID Theft Proposal California Democrat calls for national notification law just before Senate hearing.
InternetNews December 16, 2005 Roy Mark	House Tables Data-Breach Law Talk Any hope of a U.S. House data-breach disclosure law this year fizzled away Thursday in the face of opposition from Democrats who contend the legislation lacks enforcement teeth.
CRM March 1, 2005 David Myron	What Is CRM? Defining CRM as merely a technology solution only distorts its purpose and value. It is better to view CRM as a business process.
Bank Systems & Technology November 6, 2008 Orla O'Sullivan	2008 Data Breaches: 30 Million and Counting Roughly 30 million consumers have had sensitive personal data stolen in the 552 reported data breaches so far in 2008.
Bank Systems & Technology December 1, 2005 Eileen Colkin Cuneo	Dealing With Data Theft After the Fact When a security breech occurs, a company handling it right can flip the negative into a positive and earn customers' respect and appreciation. If they handle it wrong, and the business will fight the stigma of being an untrustworthy organization indefinitely.
CRM August 27, 2003 Lisa Picarille	Vertical Focus: Government Some of the major trends in government CRM include increasing the amount of services offered online and improving the metrics to gauge CRM efforts.