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January 2014
Donna Fluss |
A TCPA Warning for Outbound Dialers Companies that don't keep up with the latest regulations will pay the price.   |
CRM
November 2013
Donna Fluss |
Outbound Dialing Makes a Comeback The practical realities of today's consumers are driving changes in technology. Companies need to develop effective multichannel outbound/inbound/blended strategies. |
CRM
March 3, 2003
David Myron |
Market Watch: Contact Center Update If your organization is pestering consumers with unwanted sales or telemarketing calls, be prepared to receive some harassing calls in turn from Uncle Sam if Federal Trade Commission (FTC) Chairman Timothy Muris gets his way. |
CRM
April 1, 2005
Paul Stockford |
Is Inbound Calling the Next Legislative Target? Lawmakers are taking aim at companies that use offshore call centers. |
CRM
February 2, 2004
David Myron |
FCC Hits Hard With DNC Fine The fine show the FCC's commitment to helping disgruntled consumers. |
Insurance & Technology
November 24, 2003
Anthony O'Donnell |
Do Not Call Readiness Varies The insurance industry has accepted the inevitability of Do Not Call compliance, but many companies lag in implementing concrete measures. |
Inc.
November 2003
Ellen Neuborne |
Telemarketing After "Do Not Call" With millions of Americans against them, are telemarketers throwing in the towel or developing new tactics? Guess. |
CRM
September 2014
Donna Fluss |
Outbound Solutions Engage Customers and Enhance Relationships Mapping out the ultimate next-generation product. |
CIO
June 1, 2004
Alice Dragoon |
How the FTC Rescued the Dinner Hour Despite tight deadlines and a court ruling that temporarily shut it down, the Do Not Call Registry turned out to be one of the most successful IT projects in the history of government. |
The Motley Fool
September 16, 2004
Rich Smith |
No, Seriously: Do Not Call! The FCC fines two telecoms to get its message across. |
CRM
August 2005
Marshall Lager |
CRM in an Age of Legislation Privacy laws have forced sales callers and outbound marketers to clean up their act and given them a chance to polish their image. |
AskMen.com
July 30, 2003
Steve Richer |
How To: Stop Telemarketers From Calling If you've had enough of receiving calls from telemarketers at the most inopportune moments, then do something about it. There are actions you can take. |
Insurance & Technology
February 9, 2004
Julie Gallagher |
No Rest for the Compliance Weary in 2004 Many insurance carriers are playing post-deadline compliance catch-up in 2004. |
The Motley Fool
October 5, 2005
Dayana Yochim |
Why Some Solicitors Still Call Still getting harassed by telemarketers? Are you sure you didn't actually give them permission to call? You might want to check with your boss. |
CFO
November 1, 2003
Esther Shein |
Do Not Call Waiting Is "do not call" good news for the U.S. Postal Service? |
PHONE+
Andrade & Ehrlichman |
The Dangers of Interstate Telemarketing Confusion and a lack of settled case law have left it unclear whether a federal statute preempts state laws that seek to enforce conflicting regulations on interstate calls. |
CRM
August 4, 2010
Bill McCarthy |
The Fuse Is Already Lit How to keep Do-Not-Contact compliance risk from blowing up in your face. |
The Motley Fool
September 23, 2005
Dayana Yochim |
Silence the Sales Pitches There's no blanket "Do Not Disturb" sign that will thwart every marketer. But with a little legwork you can hit the kill switch on the majority of pre-screened credit card sales pitches. Here's how. |
CRM
January 17, 2012
Judith Aquino |
Infor Launches New Marketing Suite Multichannel campaign management tools and analytics let marketers deliver comprehensive messages. |
Inc.
July 1, 2003
Matthew Fogel |
You Know My Name (Don't Call My #) No more telemarketers? Don't be so sure. |
Insurance & Technology
October 29, 2003
Katherine Burger |
Telephone Tag Considering how long it takes to accomplish much of anything in Congress, it was impressive how quickly our elected officials reacted last month to the legal back-and-forth regarding the national Do Not Call Registry. |
CIO
October 1, 2003
Stacy Cowley |
Dial C for Customer Telemarketers have been investing in CRM and other applications to help them navigate the list of government rules so that they can connect with eligible consumers. |
Entrepreneur
April 2005
Gwen Moran |
Sell Buzz 04/05 Telemarketing still strong after National Do Not Call Registry... 110 Ideas for Organizing Your Business... Stats on female customers... |
Entrepreneur
September 2003
Chris Penttila |
Direct Hit Can direct marketing survive a consumer backlash? |
AFP eWire
October 1, 2007 |
Making the Do-Not-Call List Permanent? With many telephone numbers about to drop off the national do-not-call list, Congress has introduced legislation to make enrollment on the registry permanent. |
CRM
April 2005
Jason Compton |
The 2005 Service Excellence Award An aggressive integrator, Concerto Software orchestrates streamlined call center operations in 2005. |
AFP eWire
July 19, 2004 |
Despite Public Support, FTC Nixes Do-Not-Email List Some charities were preparing for a policy battle to convince the FTC to exempt charities from a do-not-email registry. However, a recent decision has made such preparations moot and left the private sector to address the issue. |
CRM
June 16, 2015
Henry Schuck |
Don't Neglect Your Outbound Marketing Marketing automation is great, but you have to make good old-fashioned calls, too. |
CIO
May 1, 2003
Julie Hanson |
Don't Call Us An act passed in 1994 prohibits telemarketers from calling consumers who have specifically requested to be left alone. The Federal Trade Commission is taking that a step further by creating a national "Do Not Call" registry, which it expects to have operational by October. |
OCC Bulletin
August 22, 2006 |
Do-Not-Call List Requirements The Telephone Consumer Protection Act and its implementing regulations establish requirements for all entities that conduct "telemarketing," either directly or through a third party -- including national banks. |
Fast Company
October 2003
Chuck Salter |
Calling All Marketers Those folks who badger you at dinner are probably single moms struggling to get by. Feeling sorry yet? |
The Motley Fool
March 19, 2004
Selena Maranjian |
Stop Junk Mail, Calls, and Spam Why tolerate direct marketers? Here are a few tips to lessen irksome calls and emails. |
AFP eWire
July 16, 2007 |
Canadian Charities Subject to Telemarketing Rules, Exempt from Do-Not-Call List The Canadian Radio-television and Telecommunications Commissions has promulgated regulations that would exempt charities from a national do-not-call list, but make them subject to other requirements under its telemarketing rules. |
Financial Advisor
February 2004
Bill Bachrach |
Do Not Call? Three reasons that true financial advisors shouldn't worry about the new "Do Not Call" legislation. |
| AFP eWire |
U.S. Do-Not-Call List Now Permanent Phone numbers on the Federal Trade Commission's (FTC) national Do-Not-Call List will remain there permanently unless voluntarily removed under a bill signed into law recently by President Bush. |
CRM
January 16, 2015
Frank Paterno |
With Sales 2.0, Cold Calling Warms Up Know your prospect before you pick up the phone. |
Job Journal
February 15, 2004
Lacy Salter |
Find Your Calling in Sales Despite the Do-Not-Call crusade, sales teams bolster staffs. Many businesses can't afford to hire outside salespeople so they look for telemarketers. |
CRM
December 18, 2012 |
Angel Unveils New Outbound Campaign Manager A cloud-based tool gives businesses the flexibility and insight to proactively create personalized customer experiences. |
The Motley Fool
June 29, 2004
Dayana Yochim |
How Did You Get My Number? Telemarketers found a work-around for the Do Not Call list: Your HR department. |
