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IndustryWeek
December 1, 2006
Jonathan Katz |
Operations Intelligence: A Loose Link Too few manufacturers are tying operations to their financials.   |
IndustryWeek
May 3, 2010 |
Lessons Learned from IW's Best Plants Conference: Choosing Metrics for Lean Talan Products shares its selection process. |
CRM
October 18, 2004
Joshua Weinberger |
Metrics Should Define Results Setting benchmarks to determine the success of a CRM initiative is a must. The metrics that matter most are those taken when agents are serving customers. |
IndustryWeek
May 1, 2006
Patricia Panchak |
Editor's Page -- Benchmark To Stay Competitive It's never been easier to participate in - and benefit from - the largest annual study of U.S. manufacturing performances and practices. |
CRM
November 2003
Ginger Conlon |
How Do You Measure Success? Let us count the ways: Sales measures success one way, marketing another way, service another, and IT yet another. For this reason the first step of any CRM initiative should be to set mutually agreed-upon goals and metrics. |
IndustryWeek
May 1, 2008
John Teresko |
Seven Emerging Trends in R&D Metrics More companies tracking 'true performance metrics'. |
IndustryWeek
July 21, 2010 |
Seven Characteristics of KPIs Companies are failing to link metrics to critical success factors. |
CRM
May 10, 2013
Syed Hasan |
Choose a Winning Combination of Customer Experience Metrics Improve customer loyalty with the right mix of customer experience management (CEM) solutions. |
CRM
February 20, 2015
Justin Gray |
Why Sales and Marketing Need a Unified Dashboard When business teams align, everyone wins. |
Wall Street & Technology
May 15, 2006 |
For Good Measure New research indicates that many financial firms lack reliable metrics for verifying and qualifying the accuracy of their data. |
CRM
November 11, 2011
Leonard Klie |
Companies Fail the Test with Metrics New research from the Temkin Group suggests that while executives at many companies feel they are doing a good job with their customer experience metrics, very few of them are actually passing the test. |
IndustryWeek
November 1, 2004
David Drickhamer |
Manufacturers Like Us When asked to identify the focus of their market strategy, Chinese manufacturers listed "high quality" first, followed by innovation, service and support, and low cost. For U.S. manufacturers, innovation straggled in a distant seventh. |
IndustryWeek
November 1, 2007
Jill Jusko |
Strategic Deployment: How To Think Like Toyota Hoshin planning gives manufacturers a clear idea of where they are going and how to get there. |
IndustryWeek
October 1, 2008
Jill Jusko |
Measured Success: By The Numbers Customer satisfaction is a popular metric by which to gauge the success of innovation efforts. But it's not the only one. |
IndustryWeek
October 1, 2008
John Teresko |
Grading Design Performance A look at product development initiatives across vertical industries. |
CIO
May 15, 2002
Lafe Low |
Seven Tips for Developing Value Metrics Rolling out an IT valuation methodology across an enterprise or even within an IT department is a major undertaking. Laying the groundwork, determining the right metrics and the right amount of metrics, and getting the staff involved are all critical to a project's success... |
CRM
November 15, 2011
Leonard Klie |
Salesforce.com to Acquire Model Metrics With Model Metrics, Salesforce.com adds mobile and social expertise to accelerate the shift to the social enterprise. |
IndustryWeek
May 1, 2005
Jill Jusko |
Innovation: Measuring Success In a recent survey, businesses link innovation to performance metrics. |
IndustryWeek
December 1, 2005
Jill Jusko |
Census Of Manufacturers: On The Up And Up Revenue and productivity rose for many manufacturers during the past year, but escalating raw material, energy and health-care costs clawed at those gains. |
HBS Working Knowledge
October 4, 2004
Marc J. Epstein |
Start to Measure Your E-commerce Success This excerpt from the visiting professor's new book, "Implementing E-commerce Strategies: A Guide to Corporate Success after the Dot.Com Bust," shows how survivors of the dot-com fallout can put metrics to good work. |
IndustryWeek
May 18, 2011 |
How to Measure Your Suppliers' Sustainability Efforts Follow these four steps to launch a supplier viability initiative. |
IndustryWeek
November 1, 2008 |
The Future of Manufacturing A forward-looking analysis of the trends, management strategies and best practices that will help U.S. manufacturers compete successfully. |
IndustryWeek
December 1, 2008
David Blanchard |
Portrait of Best-In-Class Quality Management Quality management helps you determine if your customers are satisfied. |
The Motley Fool
January 18, 2011
Jim Royal |
How Does Big Pharma Really Make Its Money? As investors, we need to understand how our companies truly make their money. Thankfully, there's a neat trick developed for just that purpose: the DuPont Formula. |
CIO
December 1, 2006
Lauren Capotosto |
Strategic Planning: The Troops Want More CIOs could help establish the appropriate performance monitoring systems, once strategic metrics are agreed upon. |
CFO
February 15, 2006
Craig Schneider |
The New Human-Capital Metrics A sophisticated crop of measurement tools could take the guesswork out of human-resources management. |
IndustryWeek
January 11, 2012
Pat Panchak |
Making Manufacturing a Competitive Advantage How Industry Week Best Plants winners leverage production to boost the bottom line. |
CIO
February 1, 2002
Katherine Noyes |
Nonprofits Need Metrics Too We spoke with Doug Barker, vice president and CIO for The Nature Conservancy in Arlington, Va., about the importance of valuation and metrics for nonprofit organizations... |
IndustryWeek
November 1, 2001
David Drickhamer |
Zeroing In On World-Class Our IW Census targets key manufacturing metrics... |
IndustryWeek
November 1, 2001
David Drickhamer |
Reality Check IW's Fifth Annual Census of Manufacturers provides hard data on the current state of U.S. manufacturing... |
CRM
October 2009
Jessica Tsai |
Required Reading: Measuring Your Marketing The author of The Marketing Performance Measurement Toolkit tries to help marketers identify what success really means. |
Investment Advisor
October 2009
Mike Patton |
Fiduciary Scorecard A Fiduciary Scorecard considers a number of different metrics for each fund and compares it to its specific peer group or subcategory. |
Food Engineering
September 3, 2006
Sal Spada |
Plotting predictability Reliability-centered production is the foundation for lean manufacturing. |
CRM
May 15, 2013
Leonard Klie |
Customer Service Is the Only Metric That Matters Interactions panelists say customers should be the center of all that happens in the contact center. |
Chemistry World
July 14, 2015
Anthony King |
Metrics have their place but peer review remains king The Higher Education Funding Council for England is working on the next assessment of UK universities, the Research Excellence Framework. The outcome of REF affects the distribution of around 1.6 billion pounds of funding to universities. |
CFO
June 1, 2007
Scott Leibs |
Measuring Up Many companies still struggle to use metrics effectively. It may be that fresh thinking is what really counts. |
CIO
October 1, 2003
Jack Keen |
Wanted: Metric Skeptics Accepting vague or irrelevant numbers for project value can lead to bad IT spending decisions. |
CRM
August 2012
Kelly Liyakasa |
With More Data Comes More Complexity Companies need to align their metrics with functional issues and corporate goals when deciphering big data. |
The Motley Fool
July 23, 2010 |
The 4 Most Important Financial Metrics You're busy. You've got things to do that don't involve poring through financial statements until the cows come home. |
| Knowledge@Wharton |
Marketers Turn to Metrics to Measure the Impact of Their Initiatives The search for better marketing metrics is underway throughout Corporate America. Marketing executives are devoting more attention than ever to ways in which they can link traditional marketing variables to hard-core financial concepts, such as a company's stock price or ROI. |
IndustryWeek
June 19, 2012 |
Don't Waste Your Metrics Four keys to making metrics a better part of your evaluation process. |
Chemistry World
April 2009 |
Column: Undercover academic People put a great deal of faith in metrics designed to point out who has done better than the rest. |
IndustryWeek
September 1, 2005
Tonya Vinas |
IW Value-Chain Survey: A Map Of The World A 2005 Value-Chain Survey sets benchmarks for global manufacturers in procurement, new product development, supply-chain planning and logistics. |
InternetNews
January 20, 2006
Sean Michael Kerner |
FBI: PC Crime is Common, Costly With computer security issues mounting, the typical response is to just add more security. But does it matter? |
CIO
July 16, 2010 |
Team Up for Business Value In this CIO 100 Award-winning initiative, Hess CIO Jeff Steinhorn created metrics and governance with vendors to boost outsourcing value. |
CRM
December 11, 2013 |
Source Metrics Releases Browser Plug-in for Tracking Social Media Conversions Source Metrics allows digital marketers to measure clicks, conversions, and online or in-store sales from their published social content. |
IndustryWeek
January 20, 2010
Steve Minter |
Measuring the Success of Lean As manufacturers adopt lean principles the process inevitably involves developing metrics for measuring their progress. Selecting the best mileposts for the never-ending journey. |
Food Processing
January 2011
Bob Sperber |
2011 Manufacturing Trends Survey: One Percent Better Pick an analysis: Either last year's responses were overly optimistic, or 2010 was better than expected or 2011 begins with very cautious optimism. |
CIO
August 1, 2008
Meridith Levinson |
Common Project Management Metrics Doom IT Departments to Failure A new report from Forrester Research explains how IT project management metrics influence perceptions of failure and describes four specific measures project management offices can take to increase the perception of project success. |
CRM
July 2012
Leonard Klie |
Customer Service Climbs Firms' Priority Lists Mobile and online experiences also seen as key business objectives in the immediate future. |
