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Bank Technology News
May 2007
Glen Fest |
Customer Feedback: In-Store E-Surveys Some banks are finding real customer feedback more effective than mystery shoppers.   |
U.S. Banker
July 2007
Glen Fest |
Customer Feedback: In-Store E-Surveys Or Mystery Shoppers? Banks once relied heavily on mystery shoppers to gauge customer-service levels. Customer e-surveys could change how banks obtain feedback-and provide a better idea of the real quality of client interaction. |
CRM
May 2013
Leonard Klie |
Stress Test Customer Service with Mystery Shopping Professional shoppers should be used in conjunction with call monitoring, speech analytics, surveying, and voice-of-the-customer feedback management. |
U.S. Banker
April 2004
Jacob Ward |
Should a Bank Be a Store? Going retail is all the rage. But World Savings' Marion Sandler says that good branch design can't be quantified. It just is. |
U.S. Banker
May 2011
Matthew de Paula |
New Adventures in Branch Banking More banks are thinking about not just how to redesign their branches, but how to redesign their entire branch experience. |
BusinessWeek
December 9, 2010
Jane Boon |
The Watchword in Watches: Negotiate Working as a "mystery shopper," the author was able to get 26 stores to lower the prices of expensive timepieces -- from Cartier to Piaget to Rolex |
Fast Company
May 2002
Chuck Salter |
Customer Service: Commerce Bank Commerce Bank is one of America's best-performing financial institutions, with a stock that grew more than 2,000% in 10 years. It is also America's most convenient bank, with a fanatical commitment to "wowing" its customers... |
CRM
December 12, 2014
James Keller |
Use Personalization to Convert Online Sales Emulate the in-store experience with e-commerce tools. |
Bank Director
3rd Quarter 2010
Jack Milligan |
The Big Retail Showdown Despite countless warnings that the industry has hit a wall on brick-and-mortar viability, lots of financial institutions are holding their ground, determined not to let this era become branching's last stand. Can branches remain profitable once the dust settles on the current economy? |
CRM
July 2011
Brittany Farb |
Smartphone Shopping Sprees on the Rise Half of Americans use their mobile devices to make purchases, study shows. |
U.S. Banker
May 2010
Matthew De Paula |
5 Ways to Optimize the Branch The branch of the future will be much leaner. But the inevitable downsizing of space and staff can be tricky. Here are some ways banks are turning less into more. |
InternetNews
January 11, 2006
Susan Kuchinskas |
Online Sales Up, Service Down Two reports highlight growing issues with customer service at Web shopping sites. |
The Motley Fool
March 3, 2006
Tim Beyers |
Baby Breaker Birth Announcements We track the week in private equity in search of investments of the future: Market Force Information... A Place For Mom... |
Fast Company
November 1999
Keith H. Hammonds |
How We Sell If shopping is the great American indoor sport, why isn't it more fun? Why isn't it easier? Why isn't it better? Paco Underhill, founder of Envirosell Inc. decodes the secrets of retail design to explain the rules behind how we shop. |
Search Engine Watch
October 25, 2005
Shari Thurow |
Shopping Search and Merchant Reputations Consumers often look to merchant reputations on shopping search engines when deciding to make a purchase. But who determines these reputations? And can you trust them? |
Bank Technology News
December 2003
Holly Sraeel |
Branches Are Back. Is This Banking's Big Break? Identity theft may be grabbing headlines, but most banks are heavily focused on branches, particularly in understanding what types of activities are conducted by customers while there. |
Bank Systems & Technology
June 2, 2004
Steven Marlin |
Where The Money Is The current branch revival is evidence that the era of multichannel delivery is here to stay. |
Bank Systems & Technology
October 28, 2004
Ivan Schneider |
Here Today ... Everywhere Tomorrow The availability of low-cost technology is driving consumer demand for high-tech branches, and banks are getting the message. |
The Motley Fool
June 20, 2008
Colleen Paulson |
China Goes Power Shopping Shop for stocks with Chinese growth potential. |
PC World
December 23, 2007
Jeff Bertolucci |
Best Places to Buy Tech Products Now and Post-Holidays You know which products you need. But where and when can you get the best deals? Our ratings of the best tech stores and our tips for timing your purchases can help. |
CRM
November 23, 2015
Sam Del Rowe |
Online Shopping to Increase Over Thanksgiving Weekend, Deloitte Says Black Friday will see a rise in cyber-shopping as the retailer advisory firm predicts more money spent -- and more of it online -- this year. |
InternetNews
December 26, 2003
Sean Michael Kerner |
More Happy Returns for eTailers Online shopping stats continue their end-of-year surge. |
Bank Technology News
August 2010
Rebecca Sausner |
Citi's Japanese Revolution Citi's "smart banking" strategy in Japan. |
Food Processing
February 2010
Diane Toops |
Grocery Buying in the Current Economy A survey of 1,000 primary shoppers last April found 35 percent of shoppers were, indeed, affected by the economy through household income reductions, which in turn changed their shopping behavior. |
InternetNews
February 8, 2008
Kenneth Corbin |
For e-Tailers, It's a Wide, Wide Web As e-commerce choices abound, nearly all online shoppers report site-hopping in a survey from JupiterResearch. |
Bank Technology News
June 2007
John Adams |
Expense Management: Cost Controls Come In Many Flavors Whether it is Bank of the West's human capital project, Amex's procurement savings or MasterCard's corporate travel initiative, there are lots of places to shave corporate costs |
