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April 2015
Leonard Klie |
Text Takes Precedence as a Customer Service Preference A new generation of consumers prefers short message service to other ways to reach agents.   |
CRM
December 5, 2011
Judith Aquino |
Leads360 Introduces New Automated Text Message Capabilities Leads360 added automated text messaging to its offerings, allowing sales associates to automate the process of composing and sending text messages via the SPAM-compliant Short Message Service protocol. |
U.S. Banker
July 2007
Joseph Salesky |
Mobile-Phone Banking: Coming to a Bank Near You The mobile phone is moving beyond voice communication and is poised to change the landscape with mobile banking. |
Entrepreneur
August 2007
Catherine Seda |
A Gr8 Way 2 Win Customers Get into your customers' pockets with SMS advertising. |
PHONE+
October 21, 2009
Amanda Berkey |
Text Your Way to Marketing Success Here are some examples of how text messaging can be used to target and communicate with customers in a business-to-business setting. |
| AskMen.com |
The Texting Age About two-thirds of all teens use text messaging, mostly due to its simplicity as well as the privacy of being able to communicate without being overheard. |
CIO
June 9, 2009
Gary Beach |
Text Messaging at Work Text messaging may drive top-line results, such as improving customer satisfaction. |
CRM
January 10, 2014
Meredith Flynn-Ripley |
Texting, UC, and More: The Future of Business Communication Trends and predictions for 2014. |
CRM
July 16, 2015 |
CallFire Partners with Smart Advocate to Provide Text Messaging to Lawyers The integration allows lawyers to text clients with case updates. |
CFO
May 15, 2012
Sarah Johnson |
Speaking of Fraud Fraud-related tips reached an all-time high in the latest quarter. |
InternetNews
October 10, 2008
Judy Mottl |
Verizon Mulls Text Fee to Milk a Cash Cow While text messaging is booming, Verizon considers increased prices for bulk delivery. Will it send commercial customers running? |
CRM
April 5, 2012 |
Clickatell Launches Mobile Marketing Platform for SMBs This web-based service features eight tools to reach today's mobile consumers. |
Insurance & Technology
April 8, 2008
Nathan Conz |
Medical Mutual of Ohio Seeks to Discourage Fraud Before It Occurs Medical Mutual of Ohio leverages ViPS' Star Sentinel software to better identify potentially fraudulent claims activity and discourage fraud before it begins. |
AFP eWire
January 31, 2005 |
Next Big Fundraising Trend: Giving Through Your Cell Phone Donors will soon be able to make charitable gifts by using their cell phones to send text messages. |
Bank Technology News
March 2007
John Adams |
Offline Fraud Continues to Flourish in an Online World Web fraud gets the headlines, but offline fraud accounts for a high percentage -- almost 70% -- of operating losses. It's a problem that IT pros ignore at their peril. |
Bank Technology News
January 2010
Michael Sisk |
Texting The Call Center Many banks offer text-based alerts around account balances, but two-way interactions are generally limited to transactional information; and capabilities have not progressed much in the past year. Now there are signs that consumers are growing disenchanted. |
Insurance & Technology
January 14, 2008
Anthony O'Donnell |
Technology Plays Critical Role In Fighting Fraud Liberty Mutual Agency Market special investigative unit manager says anti-fraud technology is key to identifying certain types of fraud. |
PC Magazine
November 30, 2004
John R. Quain |
The 411 on SMS Send a text query using SMS on a cell phone, and a text reply will provide address and phone number listings. That can amount to significant savings for people paying $1.25 to call 411. |
InternetNews
August 31, 2007
Mike Elgan |
Text Messaging On Steroids Joopz is a Web site that lets you send SMS text messages from a Web browser. |
Popular Mechanics
June 2009
Seth Porges |
How to Email Text Messages to Any Phone The key is to use what are known as SMS gateways. These are backdoors that transform other (usually less expensive) types of communications, such as e-mail and instant messages, into text messages. |
Insurance & Technology
September 6, 2007
Nathan Conz |
Data Mining Improves Fraud Mitigation Efforts Data mining can help insurers access and leverage the institutional knowledge vital to fraud mitigation efforts that is locked inside their current and historical claims data. |
Bank Technology News
August 2009
Daniel Wolfe |
Traditional Texts Hang Tough in a Sea of Innovation While smart phones get exponentially smarter and app stores burst at the seams, banks and consumers are not only still using basic text messaging - the mode is maturing to mainstream status. |
CIO
November 11, 2009
Jeremy Kirk |
New Markets: Apps That Use Your Phone to Fight Credit Card Fraud SMS service notifies customers when their cards are charged, helping them identify fraudulent transactions faster. |
AskMen.com
Michael Estrin |
Cell Phone Money-Saving Tips - Part II Get some advice on what kind of cell phone you should buy and how to save money with it. |
PC Magazine
July 13, 2005
David Murphy |
Text-Messaging Resources Take your SMS experience to the next level with these handy and (mostly) free services. |
Insurance & Technology
June 1, 2006
Maria Woehr |
Uncovering Crooked Claims Finding fraudulent claims can be challenging. But with the use of rules-based analysis, data mining and predictive modeling, insurers are waging a war on scam artists. |
InternetNews
November 22, 2004
Tim Gray |
Tegic Gets Smarter With Text Messaging Tegic Communications' latest smart text messaging system includes support for up to 45 languages. |
Bank Technology News
November 2009
John Adams |
HSBC's Pipe Work Sends Texts Down the Drain First Direct's erroneously sending customers text messages with other people's transaction details earlier this fall sends a message of distrust to consumers. |
CRM
December 1, 2006
Jessica Sebor |
Companies 2 Customers: ILU As text messaging becomes a hot direct marketing channel, marketers must be careful that the message is helpful, not harassing. |
PC World
February 5, 2007
Cyrus Farivar |
Six Things You Never Knew Your Cell Phone Could Do Here are useful tips and tricks that you can teach even an old cell phone to do. |
PC Magazine
November 28, 2007
Alison Lapp |
Texting for a Cause Issue-oriented text messaging is on the rise. |
Bank Technology News
September 2008
John Adams |
Text, Set, Match As part of a promotion for its burgeoning mobile banking service, Chase gave away thousands of tickets to this year's US Open tennis tournament in New York City via a campaign that used mobile technology as a vital component. |
PC World
November 20, 2006
Yardena Arar |
Consumer Watch: Is That a Sales Pitch in Your Pocket? Get ready for the age of mobile marketing, coming soon to your cell phone. |
Bank Technology News
November 2008
Maria Trombly |
Mobile Insecurity: Reality or Just hype? The increasing functionality and numbers of mobile banking platforms creates the potential for mobile banking security issues, but industry watchers have widely divergent opinions about how serious the threat really is. |
Bank Systems & Technology
December 21, 2009
Nathan Conz |
Fraud: Social Media Heightens New Threats As fraudsters increasingly seek to exploit weaknesses in consumers' defenses through social engineering schemes rather than hack vulnerabilities in banks' security systems, the need for enterprisewide solutions to detect fraud across channels is greater than ever. |
Bank Systems & Technology
February 10, 2010
Penny Crosman |
ID Fraud Grew 12% in 2009, But Wells Fargo's Fraud Losses Are Down Javelin Research's latest fraud survey finds identity fraud continues to rise, but losses are down at some banks due to fraud detection technology improvements. |
CIO
October 15, 2010
Karlyn & McLaughlin |
New Rules for Employees' Mobile Device Privacy How CIOs should adjust their privacy policies to conform to the Supreme Court's decision on monitoring employees' text messages. |
InternetNews
January 23, 2004
Ryan Naraine |
FTC: Online Fraud Losses Hit $437M Using stolen identities, fake Internet auctions and fraudulent shop-at-home schemes, online swindlers robbed Americans of a whopping $437.5 million in 2003. |
Wall Street & Technology
November 12, 2008
Melanie Rodier |
Insider Fraud Is Involed in 60 Percent of Data Breaches Rogue employees have the potential to devastate a bank. But up to 50 percent of all insider fraud incidents go unreported, Celent says. |
InternetNews
July 5, 2005
Susan Kuchinskas |
Live 8 Breaks Records for Interactive Tech Rock stars' messaging efforts harness the power of SMS to lobby world leaders. |
Bank Technology News
October 2004
Holly Sraeel |
Fraud is Rising, But Victims, Banks are Fighting It Talk about fraud in banking circles and one will inevitably hit a nerve. |
Entrepreneur
July 2006
Jacquelyn Lynn |
Honesty Pays Insurance fraud is not only a crime - it's costly, too. |
Insurance & Technology
November 28, 2005
Maria Woehr |
Experian Fights Fraud To combat fraud in the insurance industry, Experian has released Commercial Fraud Insight, which authenticates customer and claims information. |
IndustryWeek
January 20, 2010
Jill Jusko |
Not a Financial Exec? It's not only financial executives who could benefit from an awareness of fraud risks in their organizations. |
Bank Technology News
November 2009
Rebecca Sausner |
AML and Fraud Get Together Experts discuss trends in fraud and AML reporting, technology and regulation. |
Bank Technology News
May 2009
Michael Sisk |
Grappling With ACH Fraud The number of paper checks being converted to ACH transactions is growing exponentially, making the channel more enticing to thieves and increasing instances of fraud. |
PC Magazine
May 16, 2007 |
Who Gets Hit Most by Online Fraud? Protect yourself now! Find out where and how most online fraud originates. |
CRM
June 1, 2006 |
Statistically Speaking State and local IT spending is expected to grow... Call center agent positions within Mexico are expected to rise... The use of speech analytics applications will grow in the contact center... etc. |
Insurance & Technology
December 21, 2009
Nathan Conz |
Insurers Leverage Data Mining and Predictive Analytics to Mitigate Increasingly Complex Fraud Schemes In the area of fraud mitigation technology, insurers are employing data mining and predictive analytics technologies in increasingly innovative ways to identify obscured data patterns and establish effective benchmarks for claims investigations. |
Insurance & Technology
July 28, 2005
Anthony O'Donnell |
Less Is More How does vendor selection related to fraud reduction for financial institutions? |
