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September 21, 2011 |
IBM Expands Cloud Delivery of Smarter Commerce New solutions and services help businesses respond in real time to shifting customer preferences.   |
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March 2011
Robert Wollan |
The Service Provider--Customer Paradox Fewer consumers are switching, but that doesn't mean they are happy. |
CRM
February 2014
Robert Wollan |
Surviving and Thriving in a Switching Economy The $1.3 trillion "switching economy" is comprised of dissatisfied customers who are continually looking for new providers that can better address their changing needs. Here are five tips for retaining customers. |
InternetNews
February 21, 2006
Clint Boulton |
Microsoft Commerce Server in Beta Microsoft this week issued the first beta of its Commerce Server 2006, unveiling the qualities that will help the software engine drive e-commerce sites to sell products. |
Wall Street & Technology
December 12, 2007
Melanie Rodier |
Agito Networks Releases RoamAnywhere Mobility Router The new router is a platform for mobile convergence with which an enterprise can leverage its WiFi networks for in-building mobile voice and data services. |
CRM
March 14, 2011
Koa Beck |
IBM Makes Commerce Smarter New software and consulting service includes a university, cloud analytics, and personalized shopping strategies. |
The Motley Fool
January 5, 2004
Dave Marino-Nachison |
Mobility Ports Potential The mobile computing products company could soon start generating cash flows. |
InternetNews
May 17, 2004
Clint Boulton |
Microsoft Refreshes Commerce Server The software features new business management tools to drive efficiency; Microsoft also outlines future plans for the application. |
Home Theater
October 12, 2009
Mark Fleischmann |
Customers Like TV Services Better Satisfaction scores are up for telco, satellite, and cable providers. |
CRM
July 18, 2010
Lauren McKay |
Amdocs Gets Semantically Intelligent Amdocs, a vendor that provides customer care, billing and order management systems mostly for telecommunications and Internet services providers, has announced what it calls Amdocs Intelligent Decision Automation, an engine that is powered by Franz AllegroGraph 4.0 real-time semantic technology. |
InternetNews
June 6, 2005
Susan Kuchinskas |
Microsoft Communicates Convergence Deals with Sylantro Systems and Amdocs put Microsoft on a track to bring communications services to market. |
CRM
February 9, 2015
Maria Minsker |
Oracle Launches Life Sciences Solution for Oracle Marketing Cloud The solution delivers marketing tools while adhering to HIPAA regulations. |
CRM
April 2007
Bailor et al. |
The 2007 Service Leaders, Part 2 Here is the Contact Center Market's Leading Vendors in Seven Areas: Computer Telephony Integration... Interactive Voice Response... Web-Support Services... Workforce Optimization... Quality Monitoring... Agent-Facing Universal Desktop... Outsourcing Services... |
The Motley Fool
April 24, 2006
Tom Taulli |
Amdocs' $275 Million Mobile Bet The QPass acquisition has Amdocs dialing up mobile content. True, it will have a short-term negative impact on Amdocs, but investors, this is a significant opportunity. |
InternetNews
January 16, 2008 |
Amdocs Debuts Online Ad, Web Retail For Telecoms Amdocs is launching new applications designed to help its clients reap more sales from new digital businesses. |
PHONE+
January 6, 2010
Tara Seals |
Hosted VoIP Becoming a Player ... Now Unified communications and convergence have been predicted to change the voice game for years now, and changes now surfacing could make 2010 the year that actually happens. |
InternetNews
October 25, 2007
Susan Kuchinskas |
Familiar Ring: Converging Mobile, Fixed Networks At Work Fixed-mobile convergence is the idea that business users should be able to have one phone number for business calls, while being able to access corporate applications and data in a variety of ways, via a variety of networks. |
PHONE+
November 30, 2009
Drew Allgeier |
Collaborating Within the Channel When the going gets tough, the telecom and networking industries and their channel partners get collaborative. |
InternetNews
August 3, 2005
Colin C. Haley |
Billing For IPTV Network equipment maker Alcatel and billing specialist Amdocs are joining forces to help telecom carriers roll out Internet Protocol TV (IPTV). |
CRM
December 2003
David Myron |
Driven by Service Contact centers are no longer for basic problem resolution or order-taking. Organizations are now using them to lead major strategic initiatives. |
