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PHONE+ December 22, 2009	How Will the Communications Industry's Indirect Channel Be Transformed in the Next 10 Years? Telecom executives weigh in on what the future holds for the telecom industry.
PHONE+ April 13, 2010 Frank J. Ohlhorst	Hosted PBX Providers Can Lead the Way to Profits The number of hosted PBX providers is growing exponentially, creating a threat to solution providers that sell and service traditional premise based IP PBX products.
PHONE+	PHONE+ Asks: How Will Carrier Consolidation Impact the Agent Channel? Several agents weigh in on this question.
PHONE+ Rebecca Rosen	Asset Management: Maximizing Your Provider Partnerships Leveraging your carriers' resources to ease or accelerate success as an indirect sales agent.
Bank Systems & Technology March 27, 2009 Maria Bruno-Britz	Hasan Named Internet Chief at U.S. Bank Meheriar Hasan will oversee U.S. Bank's efforts on the Web channel in this newly-created position.
PHONE+	Roundtable: State of the Industry PHONE+ invited three of the industry's leading executives to share their perspectives on the opportunities and/or challenges for the communications industry.
PHONE+ May 22, 2009 Cara Sievers	Q&A With One Communications' Channel Chief Michael Fair In order to facilitate more closely focused and more localized channel management, Massachusetts-based One Communications, announced plans to grow its channel management team by 50 percent this year.
PHONE+ December 28, 2009 Cara Sievers	The Channel: A Look Back Agent news highlights from the last ten years in the telecom industry.
PHONE+ April 27, 2010 O'Hanlon & Henderson	Making Agent-VAR Partnerships Work Five companies share their successes.
PHONE+ May 18, 2010	Is Energy the Next Big Thing for the Telecom Channel? Agents weigh in on the utility market in telecom.
PHONE+	tw telecom Relaunches Partner Program Four years after acquiring its first agent program with the purchase of Xspedius in 2006, tw telecom in 2010 it relaunched its program, changed some of the rules of engagement and is investing in more support for agents.
PHONE+ April 7, 2009	`Optimistic' Partners Embrace New Models IT solutions providers remain optimistic in the face of the recession, with confidence buoyed by a growing percentage of their revenue coming from professional, managed and consultative services.
CIO March 15, 2006 Thomas Wailgum	Untangling Telecom: How to Get More and Spend Less Negotiating for networked telecom services is now largely the responsibility of CIOs. Fortunately, help is on the way.
PHONE+ December 30, 2009 Khali Henderson	How Is the Agent Channel Organized? The indirect channel for communications network services has evolved somewhat differently than those for voice and data telephony gear.
CRM April 2015 Leonard Klie	The Switching Economy Hits Home Poor customer service accounts for most company defections.
InternetNews August 27, 2010	FCC Needs More Wireless Market Data: GAO The Government Accountability Office's latest report advises the FCC seek out more information, particularly about competition and pricing, to better serve wireless consumers.
PHONE+ Doug Allen	Are Carriers Contenders for the Cloud Services Channel? Take a look at several carrier's basic cloud service offerings and market strategy, as well as their thoughts on the channel.
CRM August 27, 2003 Martin Schneider	You Can Take it With You The Local Number Portability Act could spark the highest churn rates in history. Now is the time to find new ways to lock in customer loyalty.
PHONE+ Charlene O'Hanlon	Partners' Best Bets for Cloud Services Channel partners looking to get into cloud services can hedge their bets on four technologies sure to sell.
PHONE+ December 22, 2009	What Was the Most Significant Development -- Positive or Negative -- in the Competitive Landscape in the Last Decade? Telecom executives weigh in on good and bad developments among telecom providers.
CRM February 2014 Robert Wollan	Surviving and Thriving in a Switching Economy The $1.3 trillion "switching economy" is comprised of dissatisfied customers who are continually looking for new providers that can better address their changing needs. Here are five tips for retaining customers.
PHONE+ September 16, 2009 Lynn McCullough	Agents Identify 7 Best Practices for Channel Managers Agents share their points of view on what can be done on a daily basis to ensure the best possible customer experience.
Global Services December 2, 2008 Paul Roehrig	New Market Shifts Will Drive: Next Generation IT-Services Outsourcing Today's turbulent business environment can all but paralyze enterprise planning. IT faces this impact as much as any other business function, but the reality is that commerce must continue
PHONE+ December 22, 2009	What Was the Most Significant Development in the Indirect Channel in the Last Decade? Telecom executives weigh in on the most significant development in the indirect channel industry.
PHONE+ December 30, 2009 Khali Henderson	What Are the Primary Agent Business Models? Descriptions of the several types of agents in the telecom industry.
InternetNews June 6, 2005 Susan Kuchinskas	Microsoft Communicates Convergence Deals with Sylantro Systems and Amdocs put Microsoft on a track to bring communications services to market.
Global Services December 7, 2008 James Champy	What can Service providers do: Learn to Deliver More for Less Service providers can still grow during these challenging times. The reality, however, is that their profit margins will come under pressure. So service providers will have to adjust their business models to prosper and grow.
InternetNews January 16, 2008	Amdocs Debuts Online Ad, Web Retail For Telecoms Amdocs is launching new applications designed to help its clients reap more sales from new digital businesses.
PHONE+ August 28, 2009	PHONE+ Asks ... Does Exclusivity Pay? Telecom industry consultants weigh in on whether exclusive vendor contracts makes good business sense.
Fast Company April 2012 Lindsey Kratochwill	How Jay Want Prescribes A Change In The Business Of Paying For Health Care This year, the U.S. government started a program for health-care innovators. One innovator, Jay Want sees a more efficient and cost-effective future for healthcare payments.
PHONE+	A New Pricing Paradigm for Hosted VoIP? When discussing the pros and cons of a hosted VoIP implementation vs. an in-house PBX or IP PBX deployment, a little clarity would go a long way to helping customers and channel partners decide which option to choose.
PHONE+ May 11, 2010 Khali Henderson	Agents Reinvent TEM Keeping telecom environments and expenses under control for customers requires regular monitoring and management.
PHONE+ September 18, 2009 Khali Henderson	Q&A With New Edge Network's Channel Chief JR Cook New Edge Networks, a business communications unit of EarthLink Inc., (ELNK), announced in August that channel veteran J.R. Cook has joined the company as managing director.
InternetNews July 23, 2010	CSC Opens Online Medical Support Community CSC has launched an interactive, online community whose main focus is to provide a forum for health care professionals to share information on meaningful use of electronic health record technology.
PHONE+ Khali Henderson	Channel Consolidation Why Partners Are Pairing Up Anecdotal evidence suggests indeed market conditions may be right for telecom equipment and service channel partners to come together.
PHONE+ April 29, 2009	Agent Model Suits Hosted IT Services Many vendors are finally warming up to the idea that delivering their functionality as a service is not such a bad idea.
CRM May 3, 2004 David Myron	Vertical Focus: Telecoms Focus on Services, Not Price, to Reduce Churn To effectively compete and to lower customer churn, telecom carriers should focus more on bundled services.
CRM April 1, 2008 Christopher Musico	Market Focus: Telecommunications -- The Plight of the Wirelines With wireless encroaching one coverage bar at a time, wireline providers are struggling to revamp their customer strategies.
PHONE+ February 23, 2010 Heather K. Margolis	Branding Key to Social Media Marketing Success No matter what you call it or how you use it, you cannot deny that social media marketing is here to stay.
The Motley Fool March 21, 2006 Alyce Lomax	Verizon Vies for Viewers The telecom company plans to pay CBS for content. Deals like this show that the pressure's on in the telecom and cable industries, which are having a serious smackdown in the same playing field. Meanwhile, investors should be on the watch.
CRM January 2008 Marshall Lager	Fine-Tuning the Channel They're not exactly employees, and they're not quite customers, but your channel partners can be equally important - and you can't just direct them by remote control.
InternetNews April 12, 2004 Jim Wagner	Wireless Costs Slipping through the Cracks A report published by the analyst firm Yankee Group shows a decentralized telecom policy in the business world is significantly inflating costs.
InternetNews March 16, 2007 Michael Hickins	BT Aims to be The Network's Network BT's IP Voice Managed Service will allow ISPs, cable providers and other resellers to become voice communication providers practically overnight, without having to invest in IT and network infrastructure.
Bank Technology News March 2006 Glen Fest	Telecom Expense Management: Call Forwarding To Outside Operators Challenged with managing voice, data and wireless services, BancorpSouth handed telecom billing and procurement to an outsider. That's when the bank finally gained control.
PHONE+ January 6, 2010 Troy & Trent McCracken	Why TEM Needs Executive Sponsorship More often than naught, TEM providers are made the scapegoat by customers that refused to modify policies within their organizations to allow the implementation to succeed.
Global Services April 29, 2007 Bob Johnson	Obtaining the Best Telecom Contract Voice and data convergence technologies have become the accepted network service platforms. But, these new and maturing services may have not been available when the contract was first signed, and hence must be evaluated during contract re-negotiations.
PHONE+ September 14, 2009 Cara Sievers	The Softer Side of PRM Telecom's indirect channel, vendors and their partners continue to see value in building and nurturing their relationships outside of mass e-mails, order submission platforms and partner portals.
PHONE+ Doug Allen	Carriers Slug It Out in The Cloud Cloud services is probably the most-hyped technology sector today, even while providers and customers struggle to grasp just what the term really means.
Home Toys August 2003 Mike Wolf	Catching Customers with Home Networks, Part 1 Cable companies are getting into the business of home networking -- offering equipment, as well as installation and management services.
PHONE+	Back to Basics: Channel Partners Fact Book 2011 An editorial regarding the inspiration and intention of the Channel Partners Fact Book guide for telephony agents.