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PC Magazine
May 4, 2004
Robert P. Lipschutz
e/pop Web Conferencing Companies using Web conferencing to cut travel costs can potentially save even more money using WiredRed's e/pop Web Conferencing software in-house, instead of using well-known managed services like WebEx. mark for My Articles similar articles
The Motley Fool
December 7, 2005
Selena Maranjian
Pay Less for Real Estate Here's how to find a real estate broker without going broke. mark for My Articles similar articles
PHONE+
April 8, 2010
Cara Sievers
Selling the Conferencing Services Continuum An agent's job is to figure out which types of conferencing service solutions will work for each individual client. mark for My Articles similar articles
CRM
February 1, 2006
Phillip Britt
Scheduling Tool Traction By implementing a new workforce scheduling application, agent hours have been reduced by 20% at Taction, a call center outsourcing company. mark for My Articles similar articles
Bank Technology News
December 2004
John Adams
Web Conferencing: Bond Street Joins The E-conference California firm Bond Street gets more bang out of its training buck by using a Webified way to decentralize instruction for employees on new products and regulations. mark for My Articles similar articles
AskMen.com
Steve Richer
How To: Use Video Conferencing Video conferencing makes it possible for people to (seemingly) have face-to-face meetings when they're in fact separated by a vast distance. With means of communication improving every day, video conferencing is the wave of the future. mark for My Articles similar articles
The Motley Fool
July 31, 2007
Selena Maranjian
Don't Forget Travel Agents It's not always best to book trips on your own. Here are some points about using travel agents to consider. mark for My Articles similar articles
PHONE+
January 4, 2010
Cara Sievers
Mashup Activity Shakes Conferencing Market There is a lot of activity happening in the conferencing market lately as vendors scurry to fill gaps in their own offerings and become one-stop shop conferencing conglomerates. mark for My Articles similar articles
CRM
July 2013
Leonard Klie
A Matter of Time Within five days of introducing RightTime management solution from Intradiem, Vivint delivered 2,400 training and coaching sessions, all during idle time. mark for My Articles similar articles
Entrepreneur
January 2006
Chris McGinnis
Return of the Agent With about 65% of all business travel reservations made online, you'd think travel agents might be going the way of the dodo bird. Not so fast. Online booking is great, but if your trip is complex, call in an expert. mark for My Articles similar articles
The Motley Fool
April 7, 2004
Selena Maranjian
Tough Times for Real Estate Agents The housing market is still booming, but all isn't rosy for agents. mark for My Articles similar articles
CRM
July 2013
Barton Goldenberg
Happy Agents, Happy Customers Increased agent productivity leads to increased satisfaction. mark for My Articles similar articles
PHONE+
May 20, 2010
Frank J. Ohlhorst
Desktop Video Conferencing Can Be Profitable By evaluating the options available and looking towards future communications services, solution providers should be able to profit from desktop video conferencing. mark for My Articles similar articles
The Motley Fool
May 26, 2004
Choosing the Right Real Estate Agent A good agent can serve you very well -- so choose carefully. mark for My Articles similar articles
CRM
January 21, 2005
Paul Stockford
It's Not Your Father's e-Learning The entire concept of agent training has been turned on its ear, and delivers unprecedented levels of efficiency and productivity. mark for My Articles similar articles
CRM
November 11, 2014
LiveOps Launches New Agent Recruitment Platform LiveOps' new platform makes it easier for Americans to apply as independent, work-at-home sales and customer service agents. mark for My Articles similar articles
CIO
November 1, 2001
Louise Fickel
Know-It-Alls To streamline customer service, Marconi employed a system to facilitate knowledge sharing among its tech support personnel. In the process, the roles of tech agents changed dramatically... mark for My Articles similar articles
CRM
December 2003
David Myron
Service Revs Up Nissan's Turnaround Getting a better understanding of agent performance enabled Nissan Motor Acceptance Corp. to address problem areas; the results were significant. mark for My Articles similar articles
The Motley Fool
January 31, 2005
Working With Real Estate Agents Approach the relationship sensibly, and you'll both be happier. mark for My Articles similar articles
The Motley Fool
February 16, 2007
Dan Caplinger
Have an Agent in Your Corner Buying a house is stressful enough without having to worry about whether you can trust the real estate agent you're working with. By using a dedicated buyers' agent, you can make sure your agent is working for you. mark for My Articles similar articles
InternetNews
November 3, 2009
Adobe's ConnectPro Update Challenges WebEx Web conferencing software ads offline integration and now supports telephony and video conferencing software. mark for My Articles similar articles
PC Magazine
January 20, 2004
Leon Erlanger
Web Conferencing: Take a meeting Online Small and large groups can meet and share presentations and documents using one of these four leading Web conferencing services. mark for My Articles similar articles
InternetNews
February 9, 2004
Michael Singer
Macromedia Adds VoIP to 'Breeze' The graphics software maker makes the most of an acquisition as its Web conferencing platform inches toward VoIP capabilities. mark for My Articles similar articles
Insurance & Technology
November 28, 2005
Peggy Bresnick Kendler
Higher-Tech Agents Leading experts in agent technology answer critical questions about the relationship between agents and technology. mark for My Articles similar articles
CRM
June 2015
Garrison Wynn
The Call Center: Talk About Issues! Three observations on keeping -- and cultivating -- agent talent mark for My Articles similar articles
The Motley Fool
February 17, 2006
Choosing a Real Estate Agent How should you go about choosing a real estate broker or agent? Don't just sign up with the one who promises you the highest price for your house. Here are a few tips. mark for My Articles similar articles
Insurance & Technology
July 25, 2005
Wendy Toth
Meeting of the Minds Thanks to the Web, insurance carriers are delivering interesting, entertaining and easily digested continuing education coursework to their agents, who can find help online whenever they need it. mark for My Articles similar articles
Insurance & Technology
June 14, 2005
Lisa Valentine
Hitting the IT Target Robert Eshelbrenner discusses the technology strategy for Hastings Mutual. mark for My Articles similar articles
AskMen.com
Michael Hirsch
How To: Get Yourself An Agent Agents are necessary because they understand the industry they specialize in, know the big players and, more importantly, will know how to sell you and your talents, better than you can sell yourself. mark for My Articles similar articles
CRM
January 2004
Jason Compton
The Changing Role of the Contact Center Agent With the proliferation of online self-help and new call center technologies, agents are being asked to resolve more challenging issues or to transform themselves into salespeople. But are current agents, who primarily respond to basic service requests, right for these new roles? mark for My Articles similar articles
CIO
June 1, 2006
Susannah Patton
Answering the Call Everyone's had a bad experience with a call center. But now companies are investing in advanced technologies and at-home agents to connect with customers, not put them on hold. mark for My Articles similar articles
The Motley Fool
February 8, 2007
Selena Maranjian
Selecting a Listing Agent You're ready to sell your home. Your first task is to choose a real estate agent. mark for My Articles similar articles
CIO
May 15, 2001
Esther Shein
Hello, Dolly! A virtual, Web-based call center helps this custom doll maker find made-to-order agents... mark for My Articles similar articles
InternetNews
February 23, 2004
Kevin Newcomb
Intranets.com Brings Web and Audio Conferencing to SMBs The online collaboration services provider adds to its online application suite with features and pricing squarely aimed at small to mid-sized businesses. mark for My Articles similar articles
PHONE+ Video Communications: Options & Opportunities for the Channel Video conferencing systems, ranging from client-based desktop video to fully "immersive" telepresence suites, are a high-margin opportunity for channel partners. mark for My Articles similar articles
T.H.E. Journal
October 2000
Confertel 7000 Spectel has announced a wireless, Internet-accessible audio and data teleconference solution designed for the company's conferencing solution, the Confertel 7000... mark for My Articles similar articles
InternetNews
August 3, 2004
Clint Boulton
Avaya Converges on Spectel Avaya acquired Spectel, which offers audio conferencing applications that integrate with other productivity software suites and wireless tools from a variety of vendors. mark for My Articles similar articles
InternetNews
July 29, 2005
Sean Michael Kerner
IBM and Avaya Extend Call Collaboration IBM set to integrate Avaya technology for VoIP functionality into IBM's collaboration product lineup. mark for My Articles similar articles
CRM
May 2005
Coreen Bailor
Making a Clear Connection Integrating your multichannel operations can seem like a near-impossible feat, but it doesn't have to be. Follow these strategies to ease your integration process and maximize your multichannel potential. mark for My Articles similar articles
CIO
March 15, 2002
David Dobrin
When Face-to-Face Doesn't Fly With travel budgets slashed, conferencing technologies can help global companies fill the communication void, but only up to a point... mark for My Articles similar articles
Inc.
July 2006
Etelka Lehoczky
See Me, Hear Me Still hosting the same old teleconferences? These six solutions can help bring long-distance meetings to life. mark for My Articles similar articles
InternetNews
May 10, 2004
Michael Singer
Macromedia Shifts Breeze for Others New kits assist Web conferencing customers with just a snap of a plug-and-play. mark for My Articles similar articles
CRM
January 2007
Coreen Bailor
Home Bodies Cut contact center operating costs, reduce churn rates, and up flexibility -- a serious look at the at-home agent model. mark for My Articles similar articles
Commercial Investment Real Estate
Sep/Oct 2004
Jennifer Anne Perez
Clicking with Clients Balancing tech and people skills is the secret to successful real estate business relationships. mark for My Articles similar articles
The Motley Fool
January 19, 2007
Rick Aristotle Munarriz
E*Trade Buys a Vowel The discount broker keeps growing. Investors, take note. mark for My Articles similar articles
The Motley Fool
March 26, 2004
Rick Aristotle Munarriz
Coup d'E*Trade Online broker goes for speedy executions and finds itself on the fast track. mark for My Articles similar articles
CRM
June 1, 2005
Paul Stockford
Workforce Optimization's Missing Link Companies should strengthen their workforce optimization strategy with the addition of efficient agent selection tools. mark for My Articles similar articles
Insurance & Technology
December 23, 2005
Maria Woehr
No Place Like Home To streamline work processes and improve ease of doing business, The Hartford redesigned its Electronic Business Center (EBC) agent portal home page. mark for My Articles similar articles
Commercial Investment Real Estate
Sep/Oct 2015
Mike Newhouse
Splitting Fees It's agent vs. agent when it comes to commission disputes. mark for My Articles similar articles
T.H.E. Journal
May 2006
Matt Miller
Staying Connected Is a 'Breeze' An ed-tech specialist explains how a versatile Web conferencing tool is helping his sprawling district remove the distance between teachers, administrators, and staff. mark for My Articles similar articles