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PC Magazine May 4, 2004 Robert P. Lipschutz |
e/pop Web Conferencing Companies using Web conferencing to cut travel costs can potentially save even more money using WiredRed's e/pop Web Conferencing software in-house, instead of using well-known managed services like WebEx. |
The Motley Fool December 7, 2005 Selena Maranjian |
Pay Less for Real Estate Here's how to find a real estate broker without going broke. |
PHONE+ April 8, 2010 Cara Sievers |
Selling the Conferencing Services Continuum An agent's job is to figure out which types of conferencing service solutions will work for each individual client. |
CRM February 1, 2006 Phillip Britt |
Scheduling Tool Traction By implementing a new workforce scheduling application, agent hours have been reduced by 20% at Taction, a call center outsourcing company. |
Bank Technology News December 2004 John Adams |
Web Conferencing: Bond Street Joins The E-conference California firm Bond Street gets more bang out of its training buck by using a Webified way to decentralize instruction for employees on new products and regulations. |
AskMen.com Steve Richer |
How To: Use Video Conferencing Video conferencing makes it possible for people to (seemingly) have face-to-face meetings when they're in fact separated by a vast distance. With means of communication improving every day, video conferencing is the wave of the future. |
The Motley Fool July 31, 2007 Selena Maranjian |
Don't Forget Travel Agents It's not always best to book trips on your own. Here are some points about using travel agents to consider. |
PHONE+ January 4, 2010 Cara Sievers |
Mashup Activity Shakes Conferencing Market There is a lot of activity happening in the conferencing market lately as vendors scurry to fill gaps in their own offerings and become one-stop shop conferencing conglomerates. |
CRM July 2013 Leonard Klie |
A Matter of Time Within five days of introducing RightTime management solution from Intradiem, Vivint delivered 2,400 training and coaching sessions, all during idle time. |
Entrepreneur January 2006 Chris McGinnis |
Return of the Agent With about 65% of all business travel reservations made online, you'd think travel agents might be going the way of the dodo bird. Not so fast. Online booking is great, but if your trip is complex, call in an expert. |
The Motley Fool April 7, 2004 Selena Maranjian |
Tough Times for Real Estate Agents The housing market is still booming, but all isn't rosy for agents. |
CRM July 2013 Barton Goldenberg |
Happy Agents, Happy Customers Increased agent productivity leads to increased satisfaction. |
PHONE+ May 20, 2010 Frank J. Ohlhorst |
Desktop Video Conferencing Can Be Profitable By evaluating the options available and looking towards future communications services, solution providers should be able to profit from desktop video conferencing. |
The Motley Fool May 26, 2004 |
Choosing the Right Real Estate Agent A good agent can serve you very well -- so choose carefully. |
CRM January 21, 2005 Paul Stockford |
It's Not Your Father's e-Learning The entire concept of agent training has been turned on its ear, and delivers unprecedented levels of efficiency and productivity. |
CRM November 11, 2014 |
LiveOps Launches New Agent Recruitment Platform LiveOps' new platform makes it easier for Americans to apply as independent, work-at-home sales and customer service agents. |
CIO November 1, 2001 Louise Fickel |
Know-It-Alls To streamline customer service, Marconi employed a system to facilitate knowledge sharing among its tech support personnel. In the process, the roles of tech agents changed dramatically... |
CRM December 2003 David Myron |
Service Revs Up Nissan's Turnaround Getting a better understanding of agent performance enabled Nissan Motor Acceptance Corp. to address problem areas; the results were significant. |
The Motley Fool January 31, 2005 |
Working With Real Estate Agents Approach the relationship sensibly, and you'll both be happier. |
The Motley Fool February 16, 2007 Dan Caplinger |
Have an Agent in Your Corner Buying a house is stressful enough without having to worry about whether you can trust the real estate agent you're working with. By using a dedicated buyers' agent, you can make sure your agent is working for you. |
InternetNews November 3, 2009 |
Adobe's ConnectPro Update Challenges WebEx Web conferencing software ads offline integration and now supports telephony and video conferencing software. |
PC Magazine January 20, 2004 Leon Erlanger |
Web Conferencing: Take a meeting Online Small and large groups can meet and share presentations and documents using one of these four leading Web conferencing services. |
InternetNews February 9, 2004 Michael Singer |
Macromedia Adds VoIP to 'Breeze' The graphics software maker makes the most of an acquisition as its Web conferencing platform inches toward VoIP capabilities. |
Insurance & Technology November 28, 2005 Peggy Bresnick Kendler |
Higher-Tech Agents Leading experts in agent technology answer critical questions about the relationship between agents and technology. |
CRM June 2015 Garrison Wynn |
The Call Center: Talk About Issues! Three observations on keeping -- and cultivating -- agent talent |
The Motley Fool February 17, 2006 |
Choosing a Real Estate Agent How should you go about choosing a real estate broker or agent? Don't just sign up with the one who promises you the highest price for your house. Here are a few tips. |
Insurance & Technology July 25, 2005 Wendy Toth |
Meeting of the Minds Thanks to the Web, insurance carriers are delivering interesting, entertaining and easily digested continuing education coursework to their agents, who can find help online whenever they need it. |
Insurance & Technology June 14, 2005 Lisa Valentine |
Hitting the IT Target Robert Eshelbrenner discusses the technology strategy for Hastings Mutual. |
AskMen.com Michael Hirsch |
How To: Get Yourself An Agent Agents are necessary because they understand the industry they specialize in, know the big players and, more importantly, will know how to sell you and your talents, better than you can sell yourself. |
CRM January 2004 Jason Compton |
The Changing Role of the Contact Center Agent With the proliferation of online self-help and new call center technologies, agents are being asked to resolve more challenging issues or to transform themselves into salespeople. But are current agents, who primarily respond to basic service requests, right for these new roles? |
CIO June 1, 2006 Susannah Patton |
Answering the Call Everyone's had a bad experience with a call center. But now companies are investing in advanced technologies and at-home agents to connect with customers, not put them on hold. |
The Motley Fool February 8, 2007 Selena Maranjian |
Selecting a Listing Agent You're ready to sell your home. Your first task is to choose a real estate agent. |
CIO May 15, 2001 Esther Shein |
Hello, Dolly! A virtual, Web-based call center helps this custom doll maker find made-to-order agents... |
InternetNews February 23, 2004 Kevin Newcomb |
Intranets.com Brings Web and Audio Conferencing to SMBs The online collaboration services provider adds to its online application suite with features and pricing squarely aimed at small to mid-sized businesses. |
PHONE+ |
Video Communications: Options & Opportunities for the Channel Video conferencing systems, ranging from client-based desktop video to fully "immersive" telepresence suites, are a high-margin opportunity for channel partners. |
T.H.E. Journal October 2000 |
Confertel 7000 Spectel has announced a wireless, Internet-accessible audio and data teleconference solution designed for the company's conferencing solution, the Confertel 7000... |
InternetNews August 3, 2004 Clint Boulton |
Avaya Converges on Spectel Avaya acquired Spectel, which offers audio conferencing applications that integrate with other productivity software suites and wireless tools from a variety of vendors. |
InternetNews July 29, 2005 Sean Michael Kerner |
IBM and Avaya Extend Call Collaboration IBM set to integrate Avaya technology for VoIP functionality into IBM's collaboration product lineup. |
CRM May 2005 Coreen Bailor |
Making a Clear Connection Integrating your multichannel operations can seem like a near-impossible feat, but it doesn't have to be. Follow these strategies to ease your integration process and maximize your multichannel potential. |
CIO March 15, 2002 David Dobrin |
When Face-to-Face Doesn't Fly With travel budgets slashed, conferencing technologies can help global companies fill the communication void, but only up to a point... |
Inc. July 2006 Etelka Lehoczky |
See Me, Hear Me Still hosting the same old teleconferences? These six solutions can help bring long-distance meetings to life. |
InternetNews May 10, 2004 Michael Singer |
Macromedia Shifts Breeze for Others New kits assist Web conferencing customers with just a snap of a plug-and-play. |
CRM January 2007 Coreen Bailor |
Home Bodies Cut contact center operating costs, reduce churn rates, and up flexibility -- a serious look at the at-home agent model. |
Commercial Investment Real Estate Sep/Oct 2004 Jennifer Anne Perez |
Clicking with Clients Balancing tech and people skills is the secret to successful real estate business relationships. |
The Motley Fool January 19, 2007 Rick Aristotle Munarriz |
E*Trade Buys a Vowel The discount broker keeps growing. Investors, take note. |
The Motley Fool March 26, 2004 Rick Aristotle Munarriz |
Coup d'E*Trade Online broker goes for speedy executions and finds itself on the fast track. |
CRM June 1, 2005 Paul Stockford |
Workforce Optimization's Missing Link Companies should strengthen their workforce optimization strategy with the addition of efficient agent selection tools. |
Insurance & Technology December 23, 2005 Maria Woehr |
No Place Like Home To streamline work processes and improve ease of doing business, The Hartford redesigned its Electronic Business Center (EBC) agent portal home page. |
Commercial Investment Real Estate Sep/Oct 2015 Mike Newhouse |
Splitting Fees It's agent vs. agent when it comes to commission disputes. |
T.H.E. Journal May 2006 Matt Miller |
Staying Connected Is a 'Breeze' An ed-tech specialist explains how a versatile Web conferencing tool is helping his sprawling district remove the distance between teachers, administrators, and staff. |