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Insurance & Technology
February 1, 2006
Phil Britt |
A Web of Support There has been an upturn in insurers' investments in Web-based tools that enable agents to work more efficiently and, through those efficiencies, sell more, increase commissions and make more money for the companies they represent.   |
Insurance & Technology
November 10, 2007
Nathan Conz |
MetLife Auto & Home Launches SEMCI Initiative The insurer has launched PowerLink, a set of vendor partnerships that will help deliver SEMCI functionality to independent agents. |
Insurance & Technology
July 12, 2006
Maria Woehr |
Digging for Dollars The insurance agent often is portrayed as going door to door with an oversized briefcase brimming with paper applications. While that might have been so in the 1950s, today, selling insurance means connecting with the customer, and it takes more than just a smile and a shoeshine. It takes knowledge. |
CRM
October 1, 2009
Christopher Musico |
The Evolution of E-Learning As contact centers adapt to the needs of a recession - and an increasing number of Generation Y staffers - the systems designed to train agents have to adapt as well. |
Insurance & Technology
November 28, 2005
Peggy Bresnick Kendler |
Higher-Tech Agents Leading experts in agent technology answer critical questions about the relationship between agents and technology. |
CFO
Scott Leibs |
Class Struggle Does E-learning make the grade?... Web conferencing offers more to attendees... how "business maps" may take brainstorming in the right direction... |
Bank Systems & Technology
August 31, 2004
Peggy Bresnick Kendler |
E-Learning With ever-changing compliance requirements, e-learning provides a method of training bank employees on the newest regulations. |
T.H.E. Journal
April 2001
Sylvia Charp |
E-Learning E-learning is seen as an alternative to taking courses in the traditional classroom setting, providing flexibility and convenience in education... |
CRM
January 2007
Coreen Bailor |
Making the Grade Most organizations still receive poor grades when it comes to providing comprehensive -- even adequate -- training for service and support professionals. But e-learning deployments earn straight A's when used in conjunction with formal classroom training. |
Insurance & Technology
July 9, 2009
Nathan Conz |
Inside MetLife's Redesigned Web Site: Video Screencast Recognizing the growing value of the online channel, MetLife redesigned its Web site, improving navigation and implementing a more modern underlying platform. |
Insurance & Technology
May 16, 2007
Susana Schwartz |
Drive For Automation Causes Insurance Carriers To Integrate The Internet has yielded more choices among comparative raters and aggregators, thus elevating agents to a more powerful position as the gatekeepers to multiple company ratings. |
PHONE+
August 27, 2009
Cara Sievers |
Telarus Discusses Implications of GeoQuote Patent The patent covers technology that powers Telarus' public-facing lead-generation sites as well as its password-protected agent back-office sites. |
Insurance & Technology
September 5, 2006
Maria Woehr |
Straight-Through Service With more insurance carriers offering agents electronic business submission capabilities and moving toward straight-through processing, Wooster, Ohio-based Western Reserve Group decided to expand the Web capabilities for agents of its legacy mainframe systems throughout a four-year process. |
Insurance & Technology
November 10, 2008
Nathan Conz |
More Insurers Realizing Benefits of e-Payments and Remote Deposit Capture Technology The insurance industry lags behind many others in the realm of electronic billing and payment, but that's beginning to change. |
Insurance & Technology
May 18, 2004
Julie Gallagher |
Making Met-Tech Magic Catherine Rein, MetLife Auto & Home, takes an active roll in IT project prioritization. |
T.H.E. Journal
March 2002
Sylvia Charp |
Online Learning Generally, graduate university and corporate e-learning programs are successful and are expanding. We do not have sufficient evidence on the value of e-learning for undergraduate and high school students... |
CIO
May 15, 2001
Esther Shein |
Hello, Dolly! A virtual, Web-based call center helps this custom doll maker find made-to-order agents... |
PHONE+
December 22, 2009 |
How Will the Communications Industry's Indirect Channel Be Transformed in the Next 10 Years? Telecom executives weigh in on what the future holds for the telecom industry. |
Insurance & Technology
July 11, 2008
Karen Pauli |
Integrated Agency Management Systems Key to Improving Agent Performance and Efficiency Agents want fully integrated systems that offer a single entry of data, a single view of the customer, and mobile and real-time functionalities. |
T.H.E. Journal
September 2001
Sylvia Charp |
Accommodating Individual Learning Needs Though this topic is of concern, the primary interest of educators and trainers now seems to be how to best establish e-learning opportunities and do this cost-effectively... |
PHONE+
September 16, 2009
Lynn McCullough |
Agents Identify 7 Best Practices for Channel Managers Agents share their points of view on what can be done on a daily basis to ensure the best possible customer experience. |
Insurance & Technology
March 18, 2005
Anthony O'Donnell |
Hancock Eyes Global Needs Boston-based John Hancock made two appointments to its global compliance team. The carrier named Kevin Cloherty to the new position of VP and chief counsel of global and U.S. compliance and appointed Mitchell Karman to fill the existing position of VP |
CRM
May 2005
Coreen Bailor |
Making a Clear Connection Integrating your multichannel operations can seem like a near-impossible feat, but it doesn't have to be. Follow these strategies to ease your integration process and maximize your multichannel potential. |
The Motley Fool
April 21, 2004
Selena Maranjian |
Where to Buy Insurance An agent might be your best bet, but there are other options. |
CRM
February 1, 2007
Colin Beasty |
Web Cruisiology A discount vacation firm finds training heaven on the Web. |
The Motley Fool
September 12, 2005 |
Where to Buy Insurance Is it better to buy insurance through an agent, through a website, or directly from an insurance company? Here are some answers. |
Bank Systems & Technology
December 1, 2005
Deena M. Amato-McCoy |
Training for Success Though they remain challenged with how to standardize and optimize IT training, with the help of collaborative online training solutions, banks are turning disparate IT talent into cohesive teams. |
PHONE+
December 30, 2009
Khali Henderson |
What Are the Primary Agent Business Models? Descriptions of the several types of agents in the telecom industry. |
Insurance & Technology
February 11, 2009
Anthony O'Donnell |
MetLife Redesigns Web Site New site features simpler navigation, better search capabilities and new account management tools, among other features, according to the insurer. |
Insurance & Technology
July 8, 2010
Nathan Golia |
Farmers Looks to E-Readers for Agent Resources The insurer and its agents are finding that improving access to sales and training resources by putting them on e-readers improves customer service. |
Insurance & Technology
September 5, 2006
Maria Woehr |
Get Real (Time) MetLife Auto & Home taps Xactware to simplify communication between the carrier's field staff and claims office. |
CIO
August 15, 2002
Stephanie Overby |
Economies of Scale Saddled with numerous disparate systems after an aggressive acquisition binge, MetLife needed to get integrated to cash in on its size and improve customer service. Here's how it did it. |
Insurance & Technology
February 10, 2009
Katherine Burger |
Research Reveals Most Agents Are Using Real Time Functionality Popular uses include inquiries, endorsement processing, rating, agency management; more carriers get on board. |
Insurance & Technology
July 11, 2008
Akhil Tripathi |
Web-Based Solutions Deliver on Agents' Tech Expectations Insurers can leverage agent portals and systems integration technology to streamline agents' workflow and improve efficiencies. |
