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Insurance & Technology
May 16, 2007
Susana Schwartz |
Drive For Automation Causes Insurance Carriers To Integrate The Internet has yielded more choices among comparative raters and aggregators, thus elevating agents to a more powerful position as the gatekeepers to multiple company ratings.   |
Insurance & Technology
May 5, 2010
Anthony O'Donnell |
Beacon Mutual To Implement FirstBest Agent Portal FirstBest Agent will be an integral part of Beacon Mutual's BEACONNECT site, providing upload, supplemental questions, STP quoting, and real-time collaboration and visibility into the submission process for its 400 agents, according to the vendor. |
Insurance & Technology
July 12, 2006
Maria Woehr |
Staying In The Game An interview with Bob Winn, vice president of Capital Insurance Group about implementing a new policy administration system for commercial lines and converting the company's personal lines products to a .NET-based, Web-enabled format for agents. |
Insurance & Technology
September 7, 2007
Susana Schwartz |
Main Driver Behind STP Initiatives Today Is Ease Of Doing Business Straight-through processing is more a business issue than a technology, and is fundamental to the ability to drive intelligence into the underwriting process and throughout the organization. |
Insurance & Technology
November 15, 2006
Maria Woehr |
Unisys Clears Processing Path North Star Mutual Insurance Co. has upgraded its IT platform to a Unisys ClearPath Libra Model 590 mainframe-class enterprise server to cut policy processing time and enable the carrier to provide Web-based rating and other services to its independent agents. |
Insurance & Technology
March 2, 2006
Maria Woehr |
Mapping Out Opportunity To maximize agent sales and identify areas of opportunity, Colorado Farm Bureau Mutual Insurance implemented the MapInfo Professional, MapMaker Plus and StreetPro applications, part of MapInfo's Location Intelligence Technology suite. |
Insurance & Technology
January 23, 2008
Anthony O'Donnell |
SMIC Goes Live on IDP's AgentXpress Ease of use and efficiencies for the Upstate New York-based regional P&C carrier and its agents alike drove adoption of IDP's portal technology. |
Insurance & Technology
March 23, 2009
Anthony O'Donnell |
NFU Mutual Chooses Guidewire for Billing Web-based Guidewire BillingCenter will replace multiple, disparate systems, reduce manual processes and improve service capabilities, according to the vendor. |
Insurance & Technology
August 25, 2007
Kathy Burger |
Harleysville Insurance Agent Portal Improves Carrier/Policyholder Relations In this interview, the insurer's SVP and CIO explains how the company rolled out a new agent portal and overhauled its policy administration systems to improve ease of doing business. |
Insurance & Technology
February 10, 2010
Joel Curry |
Data Quality is Key to Agency Portal Performance A relatively small investment in data quality can make a big difference in helping insurers get more out of their agent portals than they put in. |
Insurance & Technology
February 1, 2006
Phil Britt |
A Web of Support There has been an upturn in insurers' investments in Web-based tools that enable agents to work more efficiently and, through those efficiencies, sell more, increase commissions and make more money for the companies they represent. |
Insurance & Technology
July 11, 2008
Akhil Tripathi |
Web-Based Solutions Deliver on Agents' Tech Expectations Insurers can leverage agent portals and systems integration technology to streamline agents' workflow and improve efficiencies. |
Insurance & Technology
November 16, 2009
Katherine Burger |
News from ISOTech 2009: Guidewire Software Introduces Guidewire PolicyCenter 4.0 New version of underwriting and policy administration system provides enhanced ability for P&C insurers to tailor products and improve collaboration with agents and brokers. |
Insurance & Technology
January 17, 2006
Maria Woehr |
It's Electric To reduce operating costs, improve customer service, enhance underwriting consistency and strengthen its relationships with its agents, Austin Mutual Insurance converted its manual, paper-based application process to a Web-enabled business submission system. |
Insurance & Technology
October 7, 2005
Charles Babcock |
Real-Time World The appearance of straight-through processing (STP) in personal home and auto lines is a sign that automation is penetrating more deeply into insurers' operations. |
Insurance & Technology
August 10, 2006
Lori Widmer |
Taming Paper Tigers Following an assessment of the underwriting process by Software AG in May 2005, the vendor recommended that ACMIC implement business process management to automate new-business application processing. |
Insurance & Technology
December 23, 2005
Maria Woehr |
No Place Like Home To streamline work processes and improve ease of doing business, The Hartford redesigned its Electronic Business Center (EBC) agent portal home page. |
Insurance & Technology
July 12, 2006
Maria Woehr |
Digging for Dollars The insurance agent often is portrayed as going door to door with an oversized briefcase brimming with paper applications. While that might have been so in the 1950s, today, selling insurance means connecting with the customer, and it takes more than just a smile and a shoeshine. It takes knowledge. |
Insurance & Technology
April 5, 2006
Lisa Valentine |
Transparent Technology Jim Hanson's IT team at Mutual of Omaha has provided so much value that organizations outside of insurance are asking the company to provide IT services for them as well. |
Insurance & Technology
February 22, 2010
Nathan Conz |
Q&A: Peggy Scott, Liberty Mutual Agency Markets A short conversation with Peggy Scott, assistant VP and manager of marketing information services at Liberty Mutual. |
Insurance & Technology
May 18, 2007
Dan Carmichael |
Ohio Casualty CEO Dan Carmichael Says Company's Technology Is Just How It Should Be Ohio Casualty's CEO talks about the company's technology advancements. |
Insurance & Technology
November 28, 2005
Maria Woehr |
A Good EXAMPLE To manage and process policies for a Web-based quoting and submission system, Farmers Mutual Protective Association of Texas has deployed Duck Creek's EXAMPLE Platform. |
Insurance & Technology
August 12, 2005
Anthony O'Donnell |
Ohio Mutual Claims Gains The regional P&C carrier reports significant gains in the wake of its implementation of CSC's POINT IN Policy Administration and Advanced Claims solution components. |
Insurance & Technology
February 18, 2010
Nathan Conz |
Carriers Target Ease of Use, STP to Win Agents' Hearts and Minds Carriers increasingly are targeting ease of use to win agents' hearts and minds, while also bringing them closer to true straight-through processing. |
Insurance & Technology
September 5, 2006
Maria Woehr |
Straight-Through Service With more insurance carriers offering agents electronic business submission capabilities and moving toward straight-through processing, Wooster, Ohio-based Western Reserve Group decided to expand the Web capabilities for agents of its legacy mainframe systems throughout a four-year process. |
Insurance & Technology
August 7, 2008
Anne Rawland Gabriel |
Main Street America Group Dumps Legacy Claims Applications for Guidewire A fitful start to rebuilding legacy systems eventually became a speedy claims management overhaul at Jacksonville, Fla.-based The Main Street America Group |
PHONE+
October 23, 2009
Khali Henderson |
Q&A With Broadview Channel Chief Chris Eldredge Broadview Networks' new executive vice president of alternate channels and carrier sales discusses his plans for their indirect sales channel program. |
PHONE+
August 27, 2009
Cara Sievers |
Telarus Discusses Implications of GeoQuote Patent The patent covers technology that powers Telarus' public-facing lead-generation sites as well as its password-protected agent back-office sites. |
PHONE+
December 30, 2009
Khali Henderson |
What Are the Primary Agent Business Models? Descriptions of the several types of agents in the telecom industry. |
Insurance & Technology
November 28, 2005
Peggy Bresnick Kendler |
Higher-Tech Agents Leading experts in agent technology answer critical questions about the relationship between agents and technology. |
CRM
June 2015
Garrison Wynn |
The Call Center: Talk About Issues! Three observations on keeping -- and cultivating -- agent talent |
PHONE+
September 18, 2009
Khali Henderson |
Q&A With New Edge Network's Channel Chief JR Cook New Edge Networks, a business communications unit of EarthLink Inc., (ELNK), announced in August that channel veteran J.R. Cook has joined the company as managing director. |
Job Journal
May 8, 2011 |
Insurance Agents Enjoy Secure, Solid Careers If you enjoy working with others and can empathize with their problems and concerns, you can build a fulfilling, lucrative career in the insurance industry. You'll be helping people protect their families, their homes and their personal belongings. |
CRM
November 11, 2014 |
LiveOps Launches New Agent Recruitment Platform LiveOps' new platform makes it easier for Americans to apply as independent, work-at-home sales and customer service agents. |
CRM
April 2014
Leonard Klie |
The General Reboots Agent Training with Intradiem The online auto insurance provider updates agent skills with Intraday Management technology. |
Financial Advisor
April 2008
Mary Rowland |
The Right Blend Financial planners should be very interested in what is going on in the life insurance industry, and how it might impact their own fiduciary responsibility if they are just handing off clients to a life insurance agent. |
Insurance & Technology
March 12, 2010
Anthony O'Donnell |
Narragansett Bay Launches New Homeowner Web Site, Agent Portal The enhancements will allow the company to fulfill new customer needs and provide what the carrier describes as outstanding service to its policies with advanced straight-through processing to its independent agents. |
PHONE+
May 25, 2010 |
Ethical Dilemma No. 4: First Quote or Ink Wins? Policies for preventing quoting conflicts between competing agents working with the same master agent. |
CRM
July 2013
Barton Goldenberg |
Happy Agents, Happy Customers Increased agent productivity leads to increased satisfaction. |
| PHONE+ |
Q&A With Deltacom Channel Chief Ken Royer An interview with Ken Royer, vice president of alternate channels for Deltacom, about his plans for the company's indirect sales channel. |
PHONE+
Rebecca Rosen |
Asset Management: Maximizing Your Provider Partnerships Leveraging your carriers' resources to ease or accelerate success as an indirect sales agent. |
| PHONE+ |
M&A Impact on Agent Contracts Attorney Ben Bronston describes how carrier consolidation impacts agents' revenue streams. The best way to protect yourself is to negotiate your key agreements with the help of an experienced telecom lawyer on the front end. |
The Motley Fool
April 21, 2004
Selena Maranjian |
Where to Buy Insurance An agent might be your best bet, but there are other options. |
CRM
September 2007
Ian Jacobs |
Across the Universe Contact center managers have begun to examine this idea of the universal agent, agents theoretically capable of handling any contact, via any channel. |
Financial Advisor
July 2008
Mary Rowland |
Let's Make A Deal A solution to financial advisors' insurance problems. |
Insurance & Technology
February 10, 2009
Katherine Burger |
Research Reveals Most Agents Are Using Real Time Functionality Popular uses include inquiries, endorsement processing, rating, agency management; more carriers get on board. |
CIO
June 1, 2006
Susannah Patton |
Answering the Call Everyone's had a bad experience with a call center. But now companies are investing in advanced technologies and at-home agents to connect with customers, not put them on hold. |
CIO
July 15, 2005
Alice Dragoon |
CRM Wake-Up Call How to transform your call center from a budget drain into a source of competitive advantage. |
PHONE+
September 16, 2009
Lynn McCullough |
Agents Identify 7 Best Practices for Channel Managers Agents share their points of view on what can be done on a daily basis to ensure the best possible customer experience. |
CRM
February 26, 2013
Leonard Klie |
inContact Releases New Version of Cloud Contact Center Software The company expands multichannel offering with Universal Queue, new agent interface, true inbound and outbound blending, and an API-driven cloud ecosystem. |
