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Job Journal November 16, 2003 Michael Kinsman	Worker Exodus at Hand? Study finds frustrated workers ready to look for new employment.
Job Journal December 9, 2007 Michael Kinsman	Not Much Loyalty Left Corporate America has reached a lamentable labor-market milestone, with employees eager to change jobs now outnumbering those who plan to stay at their posts. Here are some ways companies can try to rebuild worker loyalty.
CIO October 1, 2003 Edward Prewitt	The Loyalty Lag Ten ways to develop the truly loyal employee
Entrepreneur August 2003 Chris Penttila	Hold On Tight Better work on keeping your top-notch talent now -- while it's still an employers' job market.
Job Journal September 25, 2005 Michael Kinsman	Career Pros: When Jobs Outnumber Workers The US Department of Labor predicts a labor shortage by end of decade, but too many employers aren't heeding the message. Keeping valued workers may be their best strategy.
CIO November 1, 2005 Edward Prewitt	Watch What You Say Communication from the top is a leading factor in employee motivation, morale and even loyalty, according to a study from the consultancy Hay Group. But keeping workers informed is not something executives do well.
CRM June 18, 2015 Michael Cholak	Just How Important Is Customer Service to Customer Loyalty? It turns out other factors are bigger. But here's why it matters.
Job Journal May 2, 2004 Michael Kinsman	Career Pros: Retail's Revolving Door Retailers not only tolerate an unstable workforce -- they expect it.
Job Journal October 12, 2008 Michael Kinsman	Career Pros: Benefits a Big Deal at Small Firms When it comes to perks, smaller employers need to think big.
Knowledge@Wharton April 9, 2003	Call Centers: Using Social Networks to Spur Staff Retention and Productivity Turnover at call centers, though difficult to chart, has been estimated at between 25% and 45% a year. No business likes that amount of turnover, so employers at call centers savor any tips on how to keep workers. One way to do so may be to get current workers to recommend, mentor and befriend new hires.
HBS Working Knowledge September 19, 2005 Lauren Keller Johnson	Rethinking Company Loyalty Is there a way for employers and employees to strike a balance when it comes to loyalty -- one that gives organizations the focus and expertise they need to compete and employees the career development opportunities they demand?
Managed Care April 2001	Employees' tolerance of change underestimated? Health care prognosticators have lately been predicting the coming of a defined-contribution payment system in which an employer would give an employee a voucher (or other stipend) and tell him to go find and purchase his own health care benefits. But employers are unlikely to switch...
Job Journal April 15, 2007 Michael Kinsman	Career Pros: Few Firms Retaining Retirees A new study shows that American companies often have a hand in creating their own workplace staffing issues.
CIO October 1, 2005	Vendors You Like A survey finds that two of the factors influencing customer loyalty are trustworthiness and how easy a given company is to do business with.
Job Journal March 12, 2006 James E. Challenger	Career Pros: You're a Service Provider Over the past decade or more, the relationship between employer and employee has changed significantly. Today, you'll go further by seeing yourself as an independent service provider.
Job Journal November 2, 2003 Michael Kinsman	Workers Value a Little TLC Smart companies cater to the needs of their workforce.
Managed Care November 2003	Double-digit increases continue for health benefits Despite some slowing in the trend, employers can still expect to face the fifth straight year of double-digit increases for employee health care benefits. Towers Perrin surveyed 200 businesses with an average workforce of 7,200 to find that a 12-percent increase in costs is expected in 2004.
Job Journal January 27, 2013 Peter Weddle	Elevate Your Standing With Employers Accepting the label of "jobseeker" can leave you stuck in a bottomless pool of applicants. Those who rise to the top get employers' attention by being something more than a someone simply looking for work.
Job Journal June 13, 2004 Marty Nemko	Quick Fix: Is the Customer Always Right? Unbending customer service may not be the best policy.
Job Journal July 11, 2004 Michael Kinsman	Career Pros: Workers Want Straight Talk Spooked by the surge in corporate accounting scandalsm, wary workers are looking for more candor from their employers.
Job Journal April 4, 2010 Peter Weddle	Going Above Beyond to Build Career Security Why do so many of us get surprised by a layoff out of the blue? What's behind the pink slip we never saw coming? The answer lies in the new reality of career security, and the fact that American workers can no longer rely employers to look out for them.
Job Journal March 10, 2013 Jessica Holbrook Hernandez	Career Pros: Your Next Boss Needs to Hear This in the Job Interview Five points you should make in an interview that will improve your chances of getting a job offer.
HBS Working Knowledge Jim Heskett	Are Customer Loyalty Initiatives Worth the Investment? How many times have you heard that it costs several times more to attract a new customer than keep an existing one? Or that satisfied, loyal customers become more and more profitable over their lifetime as they purchase new products, updates on old ones, supplies, and services, all the while recruiting others to do the same?
CFO February 15, 2006 Laura DeMars	Finders Keepers Companies that experience high rates of employee turnover will likely find that it's not salary issues that cause workers to walk out the door. Instead, employees are looking for benefits, training, and flexibility.
IndustryWeek July 1, 2007 Jonathan Katz	Trust In The Workplace: By The Numbers Lack of employee trust can seriously impact worker loyalty to a company.
Insurance & Technology June 3, 2009 Anthony O'Donnell	MetLife Launches Open Enrollment Portal for Employers and Brokers Benefits portal includes tools and resources to help employers control costs and craft effective benefits communication.
Inc. April 2005 Adam Hanft	The Case Against Loyalty What's the biggest problem in American business? An excess of loyalty.
Job Journal February 27, 2005 James Challenger	Career Pros: Worry is a Waste of Time How can you explain a ten-month gap on your resume? What can you do for a good reference? The first thing someone in this position must do is to stop worrying.
CRM August 2003 Paul Greenberg	Customer Loyalty? Get Over It. Customer Satisfaction? Way To Go. True loyalty is rarely attainable, so set your sights on something within reach: satisfaction.
BusinessWeek January 7, 2009 Jack & Suzy Welch	The Loyalty Fallacy Faithful but marginal employees often think they're safe. Play fair: Enlighten them.
Entrepreneur January 2006 Jane Easter Bahls	Mail Call It might seem Big Brother-like for you to monitor employee e-mail, but there may be good reasons for doing so. However, the most obvious legal concern is making sure you're not setting yourself up for an invasion-of-privacy claim.
Managed Care June 2007	Employers Gear up for More Employee Health Management Employers have a clear interest in expanding initiatives to help workers manage their personal health effectively, according to a survey.
CRM August 28, 2014 McCoy & Urekew	Don't Underestimate the Link Between Customer and Employee Loyalty Lessons we should all learn from Market Basket.
Entrepreneur November 2005 Jennifer Pellet	Power of Choice Can managed competition lower health-care costs?
Entrepreneur April 2004 Cleaver & Penttila	Management Buzz 4/04 Covering expenses for employees on active duty, calculating employee loyalty and more
CRM September 1, 2007 Woody Driggs	The True Drivers of Loyalty It is a mistake to think that loyalty is all about improving customer satisfaction.
Managed Care February 2001	Employers more willing to pass benefit costs along Facing significant increases in health-benefit costs, employers appear less willing to bite the bullet than in the past -- and are passing many of those increases on to workers...
HBS Working Knowledge July 26, 2004 Mallory Stark	High Turnover: Should You Care? New research suggests that you focus less on retaining employees and more on re-recruiting your "knowledge nomads."
Job Journal January 16, 2005 Michael Kinsman	Career Pros: No Hike Likely in Pay Raises If you were expecting a big pay raise in 2005, brace yourself for some news you've heard before: You're probably not going to get one. If you do, surveys say it won't exceed 4 percent.
Job Journal August 12, 2007 Michael Kinsman	Career Pros: Career Goals? Nobody's Talking Why don't workers want to discuss career goals with their employer?
National Real Estate Investor July 1, 2005 Betsy Feigin Befus	Is Your Company in Compliance with the Family and Medical Leave Act? Employers would do well to review their compliance under the current rules, which are the frequent subject of employee-initiated complaints and costly litigation.
PC World June 2003 Andrew Brandt	When You're Forced Onto the Web Workers sometimes face strong pressure from employers to publicize their personal data online.
Financial Planning April 1, 2005 David J. Drucker	Honor Among Thieves It's commonplace in the wirehouse world: Star brokers, high producers, are stolen away by competing brokerages all the time. But what ethical questions arise when you hire your competitor's star player?
Entrepreneur May 2005 Chris Penttila	Passing the Buck If you're asking employees to manage their own benefits, you could be asking for trouble.
Job Journal February 8, 2009 Brian Tracy	Qualities Most in Demand Every employer has a pretty good idea of what he or she wants more of and less of in employees. Here are the big five - traits employers want, and that you can cultivate yourself to land the role you want.
Managed Care August 2005	Who's Responsible For Controlling Costs? When it comes to controlling rising health care costs, consumers think the responsibility rests squarely on health insurance companies' shoulders, a new survey says.
HBS Working Knowledge June 4, 2014 James Heskett	Does Internet Technology Threaten Brand Loyalty? Does the ability of consumers to easily access product and company information via the Internet makes brands stronger or weaker? The answer may call into question all we think we know about marketing.
AskMen.com March 8, 2001 Armando Gomez	Being Overqualified: You're Too Good For The Job Being overqualified is the perfect example of a catch-22; you need qualifications to get a job, but having too many is a problem...
Investment Advisor September 2010 Angela Herbers	The Fast Track: The Six Most Common Problems with Employees Owner advisors, read this column, then give it to your employees.
Job Journal August 27, 2006 James E. Challenger	Career Pros: Capable But Clueless Even seasoned pros make rookie interview mistakes. Here are some examples.