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InternetNews July 5, 2005 Jim Wagner	Microsoft Previews Upcoming CRM Customer relationship management package has a simple user experience based on Microsoft Office. The package is fast, customizable, and has a low cost.
InternetNews January 10, 2007 Michael Hickins	MSFT Dips Another Toe in SaaS Microsoft is encouraging its partners to familiarize themselves with the next version of Dynamics CRM for a number of reasons.
CRM March 1, 2004	Hot Seat: The Demand for On-Demand CRM CRM magazine posed the question, "Will hosted CRM ever eclipse on-site CRM in terms of popularity?"
CRM February 2, 2003 Lisa Picarille	Early Users Encouraged by Microsoft CRM Beta testers and early users of Microsoft Corp.'s CRM solution applaud its ease-of-use, integration with Outlook, and general features and functionality, but bemoan the lack of back-office integration in the initial release.
InternetNews July 12, 2010	Microsoft Reveals Details of Dynamics CRM 2011 The first public beta of Microsoft's customer relationship management software, with stronger integration among other features, is coming this September.
InternetNews January 11, 2008 Stuart J. Johnston	Microsoft Widens Hosted CRM Preview Microsoft is widening the preview of its hosted CRM Live service and rolling out new and updated features for its Office Live Small Business offering.
InternetNews December 18, 2007 Stuart J. Johnston	Microsoft Dynamics CRM 4.0 Ready for Download Microsoft is releasing for download this week the latest update to its customer relationship management package.
InternetNews March 29, 2005 Jim Wagner	Siebel Launches 7th OnDemand Installment Officials say their commitment to hosted CRM is strong with latest OnDemand release.
InternetNews February 17, 2011	Microsoft Expands Dynamics CRM 2011 Options The initial release of Dynamics CRM 2011 ran in Microsoft's cloud, but now the software giant is giving customers more options.
CRM July 18, 2010 Lauren McKay	Microsoft Puts a 2011 Face on Dynamics CRM At its Worldwide Partner conference, Microsoft presented partners with an application marketplace and a slew of new capabilities for Microsoft CRM users.
CRM January 1, 2006 David Myron	Microsoft 3.0 Is a Go The company beats the release's expected launch date with aplomb. Microsoft Dynamics CRM 3.0 comes chock full of upgrades and adds much needed marketing functionality.
CRM April 2004 Martin Schneider	Breaking From Tradition No longer is the midmarket the dominion solely of regional systems integrators. Enterprise vendors and hosted CRM services are changing the way midmarket customers implement their CRM systems.
CRM July 18, 2005 Colin Beasty	SMBs Are Upping Tech Spending Technology developments are enticing SMBs to invest more in CRM and ERP applications.
CRM September 1, 2006 Jessica Sebor	Microsoft: Expecting a Live Baby Has the software giant's on-demand application incubated for too long? To whatever extent CRM Live succeeds, the last word may be what it says about the direction of the industry as a whole.
InternetNews January 16, 2004 Susan Kuchinskas	Salesforce.com's In-Office Appearance The hosted CRM provider uses Web services to send its customer information directly to Microsoft Office documents.
CFO March 15, 2004 Anne Stuart	Stuck on the Middle Enterprise software companies try to lure smaller customers with tailored products and lower prices.
CRM October 1, 2005 David Myron	Back to Double-Digit Growth There will likely come a time when not one, but all CRM application vendors in the large enterprise category offer a hosted solution.
CRM April 1, 2005 Jason Compton	Waiting for Wireless Can on-demand CRM developers cleanly cross over into offline operation?
CRM October 2005 Bailor et al.	The 2005 CRM Market Leaders, Part 1 The CRM industry's impact -- especially in the small and medium business markets -- is growing more pervasive across industries and within organizations. Here's how the CRM leaders are driving the market and how they stack up against the competition.
CRM April 1, 2007	destinationCRM Dashboard Enterprise CRM Is Three Sheets to the Wind... Sage Unveils a New Taste of CRM... VoIP Has Too Much Variation for SMBs... Verint: Can I Get a Witness?... etc.
CRM September 2007	The 2007 Market Awards: Influential Leaders These influential leaders are the executives and CRM industry pundits with the strategy, product line, or visionary thinking needed to drive the market.
InternetNews July 12, 2010	Dynamics CRM 2011 Beta Due in September Among the new features for beta testers of Microsoft's CRM software will be stronger integration with Outlook and SharePoint.
CRM September 1, 2004 Joshua Weinberger	Hot Seat: Will Price Win the Battle for the Customer? In the CRM service industry, which preaches to companies "sell on service, not price," price points are becoming hotly contested as hosted and on-demand offerings multiply.
CRM January 2006 Barton Goldenberg	CRM: The Past and the Future Born of contact management applications 25 years ago, enterprise software systems have come a long way.
InternetNews January 11, 2005 Jim Wagner	Siebel Updates Hosted CRM Software The CRM vendor is tackling the verticals with OnDemand software catering to industry-specific markets.
CRM July 13, 2012 James Wong	Change Is the Name of the Game How current technology trends are affecting CRM.
InternetNews March 21, 2007 Michael Hickins	Microsoft Puts SharePoint 3.0 in The Cloud Online hosting companies will be able to offer their customers features of Microsoft's most recent on-premise collaboration and communication tools, SharePoint Services 3.0 and Exchange Server 2007.
InternetNews December 6, 2005 Jim Wagner	Microsoft's CRM For The Divisional Set Microsoft's Dynamics CRM 3.0 fills divisional roles within the enterprise.
CRM December 2003 Martin Schneider	The Year in Preview How the major trends in 2003 will alter the CRM landscape over the coming year.
CRM January 1, 2007	destinationCRM Dashboard CRM Vendors Get SOA Happy... Tailored Dynamics... Europe Eyes Mobility... DataFlux Accelerates the Path to MDM and CDI... SugarCRM Builds a Firm Foundation... etc.
CRM June 2, 2003 Martin Schneider	Hosts With the Most (Partners, That Is) ASP partnerships are aimed at giving customers robust CRM at a low price point. But are two vendors better than one?
CRM December 2004 Jason Compton	It's Not Business As Usual As the CRM industry reinvents itself, 2005 promises both new opportunities and new challenges. Here are seven trends driving the transformation.
CRM April 20, 2015	Maximizer Software Upgrades Maximizer CRM 2015 The latest edition of Maximizer CRM 2015 further enhances usability, flexibility, and security.
CRM October 2005 Bailor et al.	The 2005 Influential Leaders Influential leaders are those who pave the way for others to follow. Here are CRM's top picks: Larry Ellison, CEO, Oracle... Greg Gianforte, CEO and Founder, RightNow Technologies... John Roberts, CEO and Cofounder, SugarCRM... etc.
CRM February 2003 David Myron	The Hosts With the Most Once thought of as a tool for small companies needing sales force automation, hosted CRM solutions have developed into a formidable competitor to packaged CRM applications for mid-market, and even large enterprises.
CRM April 2004 Lisa Picarille	The Art of War Enterprise CRM vendors and hosted service providers are in a heated battle against traditional midmarket CRM vendors for market share. In the end it is the customers who will win.
CRM September 30, 2011 Leonard Klie	U.S. SMB SaaS CRM Market Set to Triple by 2015 Rapid-growth in the SaaS CRM market is paving the way for social CRM adoption.
InternetNews September 9, 2010	Microsoft Delivers Dynamics CRM 2011 Beta Cloud and on-premise release includes close integration with Microsoft Outlook and reporting and visualization improvements.
InternetNews December 31, 2008 Richard Adhikari	Social Networks Among Trends in CRM for 2009 Customer relationship management projects in 2009 will be all about business value, and that includes adding social networks to the mix.
CRM April 1, 2006 Alexandra DeFelice	SAP's On-Demand Vision What can customers gain from the software giant's hosted offering?
CRM August 2003 David Myron	May the Force Be With You Salesforce.com is reinventing itself with what CEO Marc Benioff says is the company's most significant release since launching its hosted CRM product.
InternetNews January 20, 2004 Jim Wagner	Siebel Takes Telephones Out of the Call Center With the announced purchase of Ineto Services, the CRM On Demand provider gives small businesses the choice between a hosted or in-house service.
CRM July 1, 2006 Colin Beasty	IT Paradise: Integrating CRM with ERP Microsoft CRM's integration with Great Plains has enabled a chemical and process control systems company to inject leads back into the system, allowing salespeople to compare leads against ERP information.
CRM August 1, 2003 Picarille & Myron	Market Watch: Mid-Market CRM Aberdeen Group predicts that total CRM spending on hardware, software, and consulting services for 2003 will be $15.4 billion, an increase of about 14 percent over 2002.
CRM May 1, 2003 Lisa Picarille	Developers Jump on Microsoft CRM Bandwagon Microsoft's entry into the CRM mid-market space has attracted a lot of attention from rivals and industry watchers. But the software giant has also managed to draw significant support from third party software developers and resellers.
CIO May 1, 2002 Susannah Patton	Get the CRM You Need at the Price You Want As the economy cuts into CRM spending, companies are looking for ways to move ahead without breaking the bank. Why a small-step implementation adds up to big ROI, why patching together different software solutions can work, and when outsourced models may be the answer...
InternetNews December 4, 2007 Larry Barrett	Just In Time: SAP Delivers CRM 2007 SAP rolls out its latest CRM suite, featuring Web 2.0 technologies for the enterprise.
CRM October 2006	The 2006 Market Leaders, Part 1 The need for data quality continues to influence every CRM niche. Some of this year's positional shifts will surprise you, and so will some companies that didn't move as much as they might have hoped. Amdocs... SSA Global Technologies... etc.
CRM August 2011	The 2011 CRM Market Leaders Spending on CRM software is expected to see the largest increase of all the application software markets worldwide. Here's a look at the market leaders.
Entrepreneur August 2003 Amanda C. Kooser	Crowd Control Having trouble finding the ideal system for managing your customer relationships? We've got advice to get you moving in the right direction.