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HBS Working Knowledge October 6, 2003 Jonathan Byrnes	Managing Profitability: One Year Later The most important issue facing managers in this difficult economy is making more money from the existing business without costly new initiatives. The author revisits this assertion from a year ago.
HBS Working Knowledge March 7, 2005 Jonathan Byrnes	Achieving Supply Chain Productivity More than anything else, supply chain productivity requires that supply chain managers become experts at knowledge generation and change management.
HBS Working Knowledge April 3, 2006 Jonathan Byrnes	Making the CFO Chief Profitability Officer Profitability management opens a new realm of opportunity for the creative CFO. Using it, a CFO can generate revenues, profits, and cash surprisingly quickly, and at very little cost. But it requires that the CFO move beyond his or her traditional domain.
HBS Working Knowledge August 1, 2005 Jonathan Byrnes	You Only Have One Supply Chain? When it comes to supply chains, having two is better than one, and three or more may be best of all.
HBS Working Knowledge August 4, 2003 Jonathan Byrnes	Supply Chain Management in a Wal-Mart World Here's a supply-chain dilemma: Now that you've learned how to do business with Wal-Mart, what do you do with everyone else?
HBS Working Knowledge April 4, 2005 Jonathan Byrnes	The Age of Precision Markets A look at the shift from mass markets to precision markets as well as the factors driving a precision market.
Entrepreneur December 2003 Mark Henricks	A Tight Ship Profitability management helped PC maker Dell pull off a turnaround. Can it help you do the same?
HBS Working Knowledge May 1, 2006 Jonathan Byrnes	"Revenues are Good, Costs are Bad" and Other Business Myths Here are ten of the worst business myths.
HBS Working Knowledge July 19, 2010 Julia Hanna	How Mercadona Fixes Retail's 'Last 10 Yards' Problem Spanish supermarket chain Mercadona offers aggressive pricing, yet high-touch customer service and above-average employee wages.
HBS Working Knowledge February 2, 2004 Jonathan Byrnes	Action-Training for Effective Change Profitability management is all about greatly improving a company's performance without the need for capital expenditures. But this requires effective change management and ironically, for many managers, it may seem easier to spend money than to change their managers' behavior.
HBS Working Knowledge March 1, 2004 Jonathan Byrnes	Reconnect Sales Management to Profitability In many companies, top managers are frustrated because the sales process seems disconnected from corporate objectives. This presents a serious impediment to management's efforts to manage profitability effectively.
HBS Working Knowledge December 5, 2005 Jonathan Byrnes	Middle Management Excellence What is the single most important thing a CEO can do to maximize his or her company's performance? The answer is to creatively, aggressively, and systematically build the capabilities of the company's middle management team: the vice presidents, directors, and managers.
HBS Working Knowledge December 1, 2003 Jonathan Byrnes	Bridge the Gap Between Strategy and Tactics Core integrated planning is a five-step process. Here are the key Magic Matrices, and some important planning issues they enable managers to address.
HBS Working Knowledge November 17, 2003 Diana Farrell	IT Investments that Pay Off Whether you believe that IT revolutionized business processes or didn't change a thing, this article will help you get a handle on how to forge ahead in the "new" economy.
CRM January 2005 Jason Compton	Profits One Customer at a Time CRM strategists often speak of improving company performance by boosting revenue on a per-customer basis. CRM magazine cuts through the hype to examine what individual customer profitability can--and cannot--do for your business.
Bank Technology News May 2001 Maria Bruno	CoreProfit Tackles Profitability from the Bottom Up Company turns profitability models upside down so that banks look at customer costs first...
HBS Working Knowledge March 22, 2004 Manda Salls	Loyalty: Don't Give Away the Store Loyalty programs are profitable--if used correctly. Harvard Marketing professor Rajiv Lal discusses how grocery stores get it wrong. But you can get it right.
The Motley Fool November 17, 2005 Rich Duprey	Small Cheer at Big Lots The closeout chain reports an improving situation, although challenges remain. Investors, take note.
Bank Technology News July 2001 Joseph McKendrick	Your Best Customers May Be Different Tomorrow Financial technology helps institutions predict which of their clients are worth fighting for...
CIO April 15, 2002 Ben Worthen	Taking Over the Chain Gang As IT becomes a primary driver of business strategy and profits, it makes sense to put the CIO in charge of your company's supply chain...
The Motley Fool August 23, 2006 David Meier	Math for Retail Nerds What kind of rulers can investors use to see how retailers measure up? The metrics... Inventory... Accounts payable... Same-store sales... etc.
Science News February 23, 2002 Ivars Peterson	Ice Cream Wars Deciding which items to stock is a formidable problem for retailers. A mathematical model recently developed by three business professors is just one of many current efforts aimed at helping retailers cope with a highly competitive and volatile marketplace...
HBS Working Knowledge April 5, 2004 Jonathan Byrnes	Fixing the Healthcare Supply Chain The paradox of healthcare supply chains is that they are the home of some of the best and worst practices in supply chain management. With limited hospital budgets, supply chain inefficiencies consume resources that could be used to bring important therapies into more widespread availability.
National Defense March 2015 Sandra Erwin	Defense Logistics: Too Much Unwanted Inventory, Not Enough of What Is Needed The Defense Department has stocks of supplies the military doesn't use and sometimes not enough of what it really needs.
IndustryWeek November 1, 2007 Jonathan Katz	Supply Chain Security's Added Benefit According to some manufacturers, supply chain security doesn't have to be considered a cost burden.
Financial Planning February 1, 2005 Julie Littlechild	The Profit Problem Understanding what a financial adviser is making--or losing--on individual clients takes a lot of work. The alternative is to keep on flying blind. Client profitability is not about cash flow, and as a result, it often gets short shrift.
Bank Systems & Technology January 6, 2009 Terry Moore	Strategic IT Cost Reduction Can Preserve Core Strengths The pressures on bank IT budgets will continue into 2009 as institutions look to execute broad cost-reduction programs to preserve capital and improve profitability.
IndustryWeek November 1, 2006 David Blanchard	No Quick Fixes For Disruptions Disruptions impacting profitability and customer expectations.
HBS Working Knowledge August 2, 2004 Jonathan Byrnes	Account Management: Art or Science? The answer, not surprisingly, is that both aspects are important. But in many companies, the science of account management is neither well understood nor systematically applied.
The Motley Fool May 31, 2007 Jeremy MacNealy	Opportunity at dELiA's? The girls' apparel retailer first-quarter results included a painful setback in merchandise profitability. Even so, investors may find significant opportunity here.
The Motley Fool June 3, 2004 Alyce Lomax	Neiman's in Style It seems a bit of a case of "same story, different day." Neiman Marcus Group joins the many upscale department store retailers that reported much better profits than they could muster this time last year.
HBS Working Knowledge July 14, 2003 Selden & Colvin	M&A: The Value of a Customer The M&A valuation process often gives short shrift to the caliber of customers held by the target company. Here are analysis tools for assessing customer value.
BusinessWeek November 8, 2004 Louise Lee	Santa's Feeling Strapped This Year Consumer confidence fell in October for the third month in a row. Income growth is sluggish. Energy prices are soaring. And retailers across the country are bracing for what could be a cheerless season.
The Motley Fool April 6, 2006 Jeremy MacNealy	Christopher & Banks Is Taking Inventory Inventory and evolution make up the retailer's strategy for 2006. But investors will want to continue monitoring its comps growth in the quarters ahead to see whether it can move this metric back into positive territory after inventories are brought up to adequate levels.
CRM June 2, 2003	CRM Defined: Real-Time Enterprise A real-time enterprise (RTE) shares information with employees, customers, and partners in real time through the complete supply and demand chains. This allows the company to instantly alert individuals to changes in customer demand, inventory, competitive actions, and profitability.
The Motley Fool April 10, 2007 Ryan Fuhrmann	Bakers Footwear Trips Investors This footwear retailer can't get its sales house in order. Investors, take note.
CRM November 2007 Colin Beasty	Predicting Profitability After years of trial-and-error, enterprises are finally developing innovative strategies and incorporating new software to allow them to identify - and sell to - their most profitable customers.
The Motley Fool March 1, 2006 Vitaliy Katsenelson	The Profit Margin Paradigm The broad market index fund investor may be in a pickle when a cheap market suddenly becomes more expensive. If today's corporate profitability reverts to the mean profit margins observed over the last 25 years, corporate profits would decline almost 19%.
The Motley Fool November 24, 2008 Kristin Graham	Which Retailers Are Good Inventory Managers? Companies that keep inventory moving and respond to consumer trends have the best shot at weathering the storm. Take a look at a few companies with superior inventory management skills.
Bank Systems & Technology April 11, 2008 Maria Bruno-Britz	BB&T Joins Supply Chain Forum Branch Banking & Trust Company SupplyChain360 has joined the Supply Chain Strategy and Management Forum at the University of Tennessee to address critical supply chain issues affecting value and profitability.
IndustryWeek February 1, 2003 David Drickhamer	Special Delivery Logistics service providers want to manage your supply chain. Are they ready?
Bank Systems & Technology August 5, 2004 Ivan Schneider	Security National Brings Families Closer Customer profitability software allows a bank to gain strategic clarity about the drivers of its overall profitability, but it's difficult to pin down an exact return on investment.
IndustryWeek April 1, 2002 David Drickhamer	Logistics And Distribution -- Rough Road Ahead Logistics and distribution managers face an unmarked path in their pursuit of a strategic advantage...
IndustryWeek May 1, 2007 David Blanchard	Supply Chains Also Work In Reverse Manufacturers are discovering profits in the "lost world" of returned products.
The Motley Fool June 15, 2011 Rick Aristotle Munarriz	3 Reasons to Stay Clear of Best Buy Best Buy may not be the second coming -- and going -- of Circuit City, but it may be a chain that has in fact peaked.
CFO February 1, 2012 Matt Surka	Squint if You Have To To maintain company profitability, companies must find new growth opportunities.
CFO September 1, 2002 Edward Teach	Working on the Chain With profits down and perils up, companies are focusing on supply-chain management.
CRM January 26, 2004 Nick Wreden	Build a Customer P&L Sheet To thrive, companies must be able to calculate customer profitability as part of the process of determining customer equity.
The Motley Fool May 9, 2005 Timothy M. Otte	Not the Life of This Party Four consecutive quarters of negative comps make things gloomy at retailer Party City. You might wait a tad before taking the plunge and buying Party City shares.
The Motley Fool August 31, 2007 Jeremy MacNealy	Inventory Bogs Down Citi Trends Sales remain strong at urban retailer Citi Trends, but despite management efforts, inventory is 40% higher than last year, negatively affecting earnings in the second quarter.