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CRM
March 1, 2004
Michael Fields |
Cingular Wireless Cingular employed CRM because its goal was to build a world class sales organization. To attract professional B2B salespeople we wanted to have common sales processes, along with the best tools available to support their needs.   |
CIO
May 1, 2001
Susannah Patton |
The Truth About CRM It's expensive, hard to implement, time consuming and it may not work. It's time to forget the hype and take a hard look at the reality of CRM... |
InternetNews
January 20, 2004
Jim Wagner |
Siebel Takes Telephones Out of the Call Center With the announced purchase of Ineto Services, the CRM On Demand provider gives small businesses the choice between a hosted or in-house service. |
Inc.
January 2007
Michael Fitzgerald |
CRM Made Simple New software to supercharge your sales. |
CRM
August 22, 2014
Chuck Ganapathi |
A Back-to-Basics Guide to CRM Adoption When we realize that CRM systems have been optimized for the company and not for the end users, we can change our approach to create a mutually beneficial process and outcome. |
CRM
June 2, 2003
Lisa Picarille |
Good Things Come in Small Packages When it comes to CRM size matters, but that doesn't mean bigger is better. |
CRM
July 2010
Donna Fluss |
The Siebel Effect -- And Its Survivors Failed CRM projects of the past may lead to a promising future. |
| Knowledge@Wharton |
Tom Siebel on CRM, ERM and Homeland Security When Siebel's people came up with a web-based package of programs to tackle tasks such as communicating to workers, training them, connecting them to tech support, helping them collaborate and managing their performance, he realized he was staring at a piece of the company's future... |
CRM
July 1, 2004
Ginger Conlon |
CRM: Alive and Kicking Instead of complaining about the confusion with CRM, we should educate people interested in implementing CRM--the strategy--in their companies. |
CRM
April 13, 2004
Ginger Conlon |
People Are the Most Important Part of the CRM Equation Customer focus starts at the very top of the organization. |
CRM
January 2012
Donna Fluss |
Redefining CRM It's time to say good-bye to the old definition of CRM -- it is no longer viable as a leading business or even systems strategy. |
CRM
November 1, 2005 |
destinationCRM Dashboard Oracle Will Buy Siebel... Microsoft Acquires a VoIP Startup... Siebel Continues to Lead Enterprise Deployment... CRM Software: A Customer Loyalty Problem... etc. |
CRM
May 2004
Emmy Favilla |
Who's Who in CRM The full Who's Who in CRM list, including Oracle's CEO Larry Ellison. |
CRM
October 18, 2004
Jason Compton |
Mobile CRM Seals the Deal for Cingular The wireless provider vastly improved interaction with its growing field sales force. |
CRM
October 1, 2007
Coreen Bailor |
Oracle's Name Game The latest Siebel CRM On Demand highlights the software giant's interest in the on-demand market and underscores the strength of the Siebel name. |
CRM
March 1, 2006 |
Secret of My Success: Getting More for the Money Here's how Citizens National Bank turned to a smaller CRM company for bigger results. |
CRM
May 1, 2008 |
destinationCRM Dashboard: May 2008 Essential strategies to improve customer experience... The future of ECM is simplicity... Oracle finally says "see ya" to "Siebel" for on demand CRM... |
CRM
September 19, 2014
Bryan Collins |
The Zen of a Connected Business Six benefits of integrating CRM and enterprise resource planning. |
U.S. Banker
December 2001
Mark Bruno |
Siebel's Latest Big Catch: National City Siebel Systems has been reinforcing its lock on the big-bank CRM market. It has announced a number of new deals in recent weeks, but none is as big as its latest catch, Cleveland's $96 billion National City Corp... |
CRM
July 1, 2004 |
Heard and Overheard Quotations about CRM. |
U.S. Banker
January 2002
Mark Bruno |
Siebel Issues Siebel 7 Siebel Systems has begun shipping its latest version of CRM technology, Siebel 7... |
InternetNews
January 11, 2005
Jim Wagner |
Siebel Updates Hosted CRM Software The CRM vendor is tackling the verticals with OnDemand software catering to industry-specific markets. |
InternetNews
May 20, 2004
Sean Michael Kerner |
Siebel, Vignette Answer PeopleSoft The enterprise software makers refresh their CRM offerings a day after rival Peoplesoft made its own announcement in the space. |
CRM
May 2006
Colin Beasty |
Barriers to CRM Success Tech obstacles to CRM success can be considerable, but others include process and people concerns -- read here about two companies' experiences. |
CRM
December 2003
Martin Schneider |
The Year in Preview How the major trends in 2003 will alter the CRM landscape over the coming year. |
CRM
January 2004
Lisa Picarille |
The Goldilocks Syndrome Successful CRM often takes more than one try to get just right. |
CRM
December 1, 2006 |
The Pulse: In 2007 my Company Plans to... Increase its CRM budget: 40%... Maintain its CRM budget: 27%... etc. |
InternetNews
March 29, 2005
Jim Wagner |
Siebel Launches 7th OnDemand Installment Officials say their commitment to hosted CRM is strong with latest OnDemand release. |
CRM
November 3, 2003 |
Insuring CRM Success A recent Aberdeen Group study found that CRM investment is on the rise in the insurance industry. |
CRM
June 1, 2007
Marshall Lager |
Lord of the Undead Vendors M&A is a dangerous game when the names involved are big ones, and there were arguably no bigger ones in the enterprise applications space than Oracle and Siebel. Siebel is hungry. Whenever Oracle is mentioned, Siebel is sure to be the next topic. |
InternetNews
July 11, 2006
Andy Patrizio |
Microsoft Dynamics CRM Becomes a Service Microsoft has to gives its customer relationship management software an upgrade that will make it viable as a service. |
CRM
March 2003
Lisa Picarille |
Is it Time to Defect? Switching CRM vendors is a tough, but often wise, decision. |
CRM
November 2003
Barton Goldenberg |
CRM Is Not a Game of Chance Don't commit to any CRM application until first understanding your CRM needs -- then understand which CRM application best meets them. |
CRM
April 1, 2003
Erika Rasmusson |
Are CRM Consultants Objective? In the current market of integrators owning shares in vendors, companies need to be aware of the basis for some recommendations. |
CRM
September 2005
Barton Goldenberg |
'Information at Your Fingertips' These five business drivers will propel real-time CRM over the next decade: The need to be increasingly customer focused... Increased competition... An increased emphasis on better market segmentation... etc. |
CRM
December 1, 2005 |
Quotables: All About Oracle Culled observation and opinion from: Marshall Lager, senior writer, CRM magazine... Larry Ellison, CEO, Oracle... Tom Siebel, cofounder and chairman of the board, Siebel Systems... etc. |
IndustryWeek
February 1, 2002
Doug Bartholomew |
CEO Of The Year -- The King Of Customer Tom Siebel's obsessions with customer service and technology have led to the founding of a successful company and a burgeoning industry... |
InternetNews
October 17, 2005
Colin C. Haley |
Siebel CEO: No Slowing Down Despite the pending merger with Oracle, George Shaheen says Siebel Systems continues to innovate. |
InternetNews
December 8, 2004
Jim Wagner |
Siebel Infuses SMBs with CRM The company's partner program aims to fill in customer relationship management holes that other vendors aren't. |
CRM
October 2006 |
The 2006 Market Leaders, Part 1 The need for data quality continues to influence every CRM niche. Some of this year's positional shifts will surprise you, and so will some companies that didn't move as much as they might have hoped. Amdocs... SSA Global Technologies... etc. |
CRM
July 1, 2003
Martin Schneider |
News in Brief The popularity of Internet protocol (IP) call centers will jump significantly in the next few years, according to research firm Datamonitor... Firms will again move away from smaller CRM implementations, returning to larger suite applications... etc. |
InternetNews
October 5, 2004
Michael Singer |
Siebel Colors Its CRM Blue Siebel Systems partners with IBM and others to build its Customer Relationship Management and Business Intelligence businesses. |
InternetNews
April 19, 2005
Jim Wagner |
Siebel: 'We Can Do Better' Partners and competitors circle the field, as Siebel's new leadership promises a bright future. |
CRM
October 2003
Martin Schneider |
Stand By Me As IT staffs shrink and CRM projects get increasingly complex, more and more service providers are playing a long-term role to ensure that CRM systems run smoothly and generate ROI. |
CRM
August 2010
William Band |
Navigating the Vendor Landscape A leading analyst firm assesses the CRM marketplace. |
InternetNews
December 17, 2004
Sean Michael Kerner |
Siebel Helps Customers With Latest Buy Siebel Systems announced this morning that it has signed a definitive agreement to purchase e-billing provider edocs. |
CRM
March 1, 2004 |
Just 1 Question Should companies expect their CRM vendors to help them use CRM to determine who their most profitable customers are? |
CRM
October 2010
Lauren McKay |
A Healthy Dose of User Adoption UnitedHealthcare overhauls its CRM program to embrace an on-demand solution that users will actually use. |
InternetNews
July 19, 2005
David Needle |
Siebel Scores High CRM Marks Forrester Research recognizes Siebel Systems' performance in the CRM market despite a tough year in other areas. |
InternetNews
October 4, 2004
Susan Kuchinskas |
Microsoft Updates ERP, Teams With Siebel Microsoft's business solutions group eyes more enterprise share with release of Solomon 6.0 and its self-service portal. |
