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CRM
October 28, 2011
Leonard Klie |
Verint Launches Fully Web-Enabled Enterprise WFM Solution The offering continues to drive workforce management further into the enterprise with enhanced branch, contact center and back-office operations features.   |
IndustryWeek
December 1, 2006
John S. McClenahen |
Human Resources: "Right" Sizing With its world headquarters close to the Finger Lakes, high-tech manufacturer Corning Inc. seems pointed in the right direction. |
eCFO
December 2000
Esther Shein |
HR Software: Requiem for a Paperweight A new wave of Web-enabled software helps companies to streamline HR services--and size up worker skills... |
U.S. Banker
January 2010
Darryl Demos |
Bank Branches: The Changing Nature of Work and Workers In today s changing times, banks will need to evaluate and evolve their branch workforce strategies to meet not only the changing needs and interaction preferences of their customers, but also the flexibility requirements of the available labor pool. |
Bank Systems & Technology
December 1, 2006
Nancy Feig |
Wachovia Upgrades Training and Reviews With SumTotal When Wachovia grew to more than 86,000 employees in 2000, bank executives decided to bring employee training in-house. |
CRM
May 2010
Lior Arussy |
The Trouble with Tribal In the drive for the tribal experience, Self-Service 1.0 no longer works. |
CFO
February 22, 2005
Scott Leibs |
This Time, It's Strategic Technology has streamlined the human-resources department. Can it be pushed to do more? |
CRM
May 1, 2003
David Myron |
Got Workforce Management? Workforce management took center stage at the recent ICCM show in Las Vegas. The surging interest in workforce management applications comes at a time when companies are battening down their call center hatches and looking for ways to streamline efficiency. |
Bank Technology News
November 2003
Jeremy Quittner |
Finding Equals in a Merger Jean Davis's responsibility is to integrate all of Wachovia's systems, technologies and operations since its 2001 merger with First Union. It wasn't a cake walk, but the new entity is beginning to hum. |
CRM
March 1, 2005
Jason Compton |
Managing the Minutia An effective workforce management strategy increases service levels with less effort. |
CRM
October 1, 2007
Colin Beasty |
Tech Solution: Workforce Management Solutions Business problem: Managers cannot staff and manage their contact centers effectively. Workforce optimization solutions, which are simplifying those complex tasks while providing insightful performance management and learning capabilities. |
Bank Technology News
April 2009
Steve Marlin |
Move Customers, but Don't Herd Them Merging banks need to choose between consolidating online banking platforms immediately, or running them separately for a period of time. |
HBS Working Knowledge
March 14, 2005
Huselid, Becker, & Beatty |
Differentiating Your Workforce Strategy Even the best managers often forget to craft a workforce strategy along with their overall company strategy, but the two really need to be linked. An excerpt from the new book, The Workforce Scorecard. |
Bank Technology News
July 2005
Glen Fest |
On-Line Banking: Access to Funds Can Be Immediate Wachovia is the latest of the big banks to introduce immediate opening and funding of on-line accounts. Vendors are hoping for something to click with small banks soon. |
IndustryWeek
July 1, 2007
Jonathan Katz |
Trust In The Workplace: By The Numbers Lack of employee trust can seriously impact worker loyalty to a company. |
Job Journal
October 21, 2007
Michael Kinsman |
Career Pros: Training is Employers' Responsibility Rapidly evolving technology requires expansion of on-the-job training. |
Bank Technology News
July 2005
Shane Kite |
Service On-line: Even House Calls Are A Retention Play Firms ranging from Citibank to Provident are rolling out bells and whistles to save business on the Internet. One institution is even making visits to set up accounts. |
Bank Systems & Technology
June 24, 2008
Lisa Valentine |
Peter Makohon Keeps Wachovia Secure on the Cyber Front Lines Wachovia's VP of information security says protecting the bank's network against ever more sophisticated attacks is a constant challenge that requires eternal vigilance. |
U.S. Banker
October 2007
Glen Fest |
Business Intelligence: Going 'BI-onic' With Lifecycle Profiling Welcome to the world of business intelligence, where institutions are building a correlation between corporate strategy and consumers' life changes, household details and financial choices. |
CFO
Scott Leibs |
Fewer Humans, More Resources Human-resource departments leverage e-HR technology for bigger savings... keeping track of incentive comp with ICM software... time-and-attendance system uses eyeprints, saves on back end... |
IndustryWeek
November 1, 2002
Doug Bartholomew |
Let Them Serve Themselves Manufacturers are getting into self-service -- for both employees and customers -- in a big way. |
Wall Street & Technology
September 21, 2004
Jim Middlemiss |
IT Architecture Financial industry consolidation, new computing standards and a move to horizontal business structures have IT architects' plates full. |
IndustryWeek
April 1, 2009 |
What You Need To Know About Workforce Optimization Sustained commitment to employee training and development counters downturns and results in long-term growth and recovery success. |
HRO Today
Jan/Feb 2008
Andy Teng |
Adoption of Self-Service Grows Despite Employers' Concerns To really leverage all the benefits that self-service offers, employees must not be allowed to lean on HR for services they can obtain via the web. |
Bank Systems & Technology
March 7, 2005
Deena M. Amato-McCoy |
Seeing Clearly Like most banks, when Wachovia Bank launched a new Web site in November 2002, its goal was to provide a superior online banking experience. They choose WebSideStory's HBX analytics service to measure usage. |
Bank Technology News
May 2007
Glen Fest |
The Rise of Business Intel 2.0 For banks like Wachovia Corp., BI is helping to build a correlation between corporate strategy and consumers' life stages, household details, and financial choices - - something that can translate into money for both parties. |
Bank Systems & Technology
August 19, 2009
Maria Bruno-Britz |
Martin Davis Unites the Wells Fargo and Wachovia IT Shops Merging two customer-centric banks presents challenges and opportunities for Davis as he oversees the technology integration. |
U.S. Banker
August 2006
John Engen |
Southern Exposure Wachovia's Ken Thompson's appetite for deals has raised eyebrows with investors and analysts. Yet proponents say Thompson's ambition, coupled with strong organizational skills, is sure to keep customers and investors satisfied. |
CIO
April 1, 2004
Alice Dragoon |
Banks Fight Customer Fligtht Following mergers, banks used to sacrifice customer service in favor of speedy integration and cost-cutting. But no more. Here's how CIOs are helping banks implement a new postmerger mandate to focus on customer service. |
Bank Technology News
July 2008
Michael Sisk |
Imaging Technology Branches Out The ability to convert paper checks to electronic images for processing, transmission and presentment since the Check 21 Act went into effect in 2004 has created opportunities and headaches for banks large and small. |
Wall Street & Technology
July 19, 2006 |
Wachovia Corp. CIO Targets Customer Loyalty, Efficiency, and Mergers and Acquisitions CIO Martin Davis makes customer loyalty initiatives, IT organization efficiency, and M&A top priorities. |
U.S. Banker
August 2008
Michael Sisk |
Check 21 Imaging Technology Branches Out to E-docs Check 21 is evolving into a more general electronic document management system. |
