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CRM
December 17, 2014
Maria Minsker |
Salesforce.com Introduces Salesforce Files Connect The solution brings native file integration to customer relationship management.   |
CRM
August 13, 2015
Oren Smilansky |
Salesforce.com Adds Buy Buttons to the Community Cloud New Lightning Components allow companies to link e-commerce platforms into their discussion pages. |
CRM
August 25, 2015
Oren Smilansky |
Salesforce Introduces Lightning Experience for Sales Cloud New capabilities steer salespeople toward an intuitive user experience. |
CRM
December 17, 2015
Oren Smilansky |
Box, Salesforce.com Strengthen Ties with Files Connect The CRM vendor and the content management provider bolster offerings for customers of both platforms. |
CRM
May 30, 2013
Kelly Liyakasa |
Salesforce.com Launches Company Communities Widens scope of Salesforce platform to drive enterprise mobility. |
CRM
September 17, 2015
Leonard Klie |
Salesforce Introduces SalesforceIQ, the Thunder Platform, and IoT Cloud at Dreamforce New Salesforce product launches bring data from multiple sources into common Salesforce apps. |
CRM
March 15, 2012 |
Salesforce.com Expands With Salesforce Rypple and Salesforce Site.com Salesforce Rypple will enable companies to engage and align people across their employee social networks. |
CRM
November 13, 2014 |
Salesforce Launches Salesforce1 Lightning Connect to Integrate Any Data Source with Salesforce Lightning Connect is a real-time integration that unleashes the full power of the Salesforce1 Platform on data stored in legacy back-office systems. |
CRM
August 27, 2014 |
Salesforce.com Launches Salesforce1 Community Cloud New Community Cloud propels salesforce.com into the fast-growing $3.5 billion enterprise collaboration market. |
InternetNews
March 30, 2011 |
Salesforce.com Pays $326 Million for Radian6 Salesforce.com acquires social CRM vendor in an effort to boost social media monitoring. |
CRM
September 1, 2015
Oren Smilansky |
Salesforce Releases New Tools for Service Cloud A new user interface and app aim to smooth customer service operations. |
CRM
October 19, 2012 |
Salesforce.com Adds Social Analytics Partners to Marketing Cloud New offering includes mix-and-match options from 20 vendors. |
CRM
June 19, 2015
Oren Smilansky |
Salesforce Unleashes Sales Wave Analytics App, Updates Marketing Cloud At its Connections conference this week, Salesforce announces tools to help the entire organization. |
CRM
November 19, 2013
Leonard Klie |
At Dreamforce Day 1, Salesforce.com Introduces Salesforce1 Salesforce1 is the new social, mobile and cloud customer platform built to transform sales, service and marketing apps |
CRM
December 11, 2014
Oren Smilansky |
Badgeville Offers Its Gamification Solution Through Salesforce Sales and Service Clouds The company promises speedier deployment times and improved services for Salesforce.com customers. |
Financial Planning
January 1, 2012
Joel Bruckenstein |
Salesforce: More than Just CRM Social enterprise software is still in the early stages of development, but there is clearly a social media revolution taking place that advisors can't afford to ignore. |
CRM
March 2015 |
The 2015 CRM Rising Stars: NewVoiceMedia Builds Multichannel Contact Centers for Salesforce.com Customers Fast growing and highly rated, the cloud contact center provider dominates on the AppExchange. |
Search Engine Watch
February 24, 2011
Jacob Morgan |
External, Hybrid, and Internal Communities: Why You Should Care Exploring three social communities and some typical business problems that effective engagement can solve. |
InternetNews
August 19, 2010 |
Salesforce Q2 Sees SaaS Paying Off The company roars past analyst expectations on customers flocking to the cloud. |
CRM
December 2015
Leonard Klie |
E-Commerce Gets Social Salesforce.com and SAP bring e-commerce capabilities to social communities |
CRM
November 20, 2013
Maria Minsker |
At Dreamforce Day 2, Salesforce.com Unveils the Salesforce ExactTarget Marketing Cloud ExactTarget Marketing Cloud is part of the new Salesforce1 Customer Platform, which Salesforce.com rolled out on Day 1. |
InternetNews
September 10, 2009 |
Salesforce.com's Next Billion-Dollar Move? With a firm grip on sales lead management, the leader in SaaS aims for the customer management market. |
InternetNews
April 21, 2010 |
Salesforce Nabs Jigsaw in Business Contact Push Move will help drive cloud-based data services initiatives for the CRM and enterprise applications player. |
InternetNews
March 4, 2011
Paul Shread |
Salesforce Friends Facebook for Call Centers The SaaS giant adds support for Facebook to its Service Cloud 3 call center. |
InternetNews
September 3, 2010 |
Salesforce CRM Gets Real-Time Contact Updates, Leads Thanks to its acquisition of Jigsaw, the SaaS player integrates real-time updates on CRM contacts to its solution. |
InternetNews
February 2, 2009
Richard Adhikari |
SugarCRM Reaches Further Into The Cloud At its annual user conference, SugarCRM rolls out cloud connectors and customization features for mobile devices. |
CRM
December 7, 2015 |
Coveo Reveal Now Available in Coveo for Salesforce -- Community Cloud Edition Coveo Reveal relevance service learns from community members to improve search results for everyone. |
CRM
September 20, 2012
Kelly Liyakasa |
Salesforce.com Delivers Social, Mobile Advancements at Dreamforce CEO Mark Benioff touts transformative power of social media in business. |
CRM
October 16, 2014
Leonard Klie |
At Dreamforce, Salesforce.com Unveils Road Map for Service Cloud Updates Many new features delivered already, with more on the way. |
CRM
January 29, 2015
Oren Smilansky |
Oracle Updates Service Cloud to Optimize Collaborative Interactions New features aim to help service agents better understand the customer's journey and streamline cooperative processes. |
InternetNews
February 24, 2011 |
Google Pushes Cloud Connect as Office Alternative With its new Appsperience program, Google plans to make its Google Cloud Connect for Microsoft Office easier for enterprises to try. |
CRM
September 21, 2012
Kelly Liyakasa |
Social Media Experimentation to Shift to ROI Justification Collaboration, social marketing have changed customer relationships. Salesforce.com's debut of enterprise file-sharing solution Chatterbox this week at Dreamforce hints at the cloud software company's further foray into powering the social enterprise. |
CRM
March 30, 2011
Leonard Klie |
Salesforce.com Acquires Radian6 Salesforce.com put an end to the rumors today by announcing its acquisition of Radian6. The deal is worth $276 million in cash and $50 million in stocks. |
CRM
September 9, 2013
Maria Minsker |
Salesforce.com Unveils Salesforce Files The company renames Chatterbox and leverages its EntropySoft acquisition. |
CRM
January 22, 2015
Oren Smilansky |
Zoho Expands Free Offerings to Help SMBs Grow into CRM The new features will appeal to CRM beginners and companies on a budget. |
CRM
April 15, 2011
Leonard Klie |
Extending the Cloud for Salesforce.com Active Endpoints leads a new wave of companies consumerizing SaaS through user-driven customizations. |
CRM
May 30, 2014
Leonard Klie |
Microsoft and Salesforce.com Announce Strategic Partnership Industry leaders to deliver new solutions and mobile experiences for mutual customers. |
CRM
October 7, 2014 |
Salesforce.com Announces Service Cloud1 and Sales Cloud1 Both Service Cloud1 and Sales Cloud1 provide a string of new mobile apps to help businesses better deal with customers and sales prospects. |
CRM
November 22, 2013
Leonard Klie |
Other Companies Shared the Dreamforce Spotlight With 135,000 attendees, Dreamforce made for a great launching pad for companies besides just salesforce.com. |
CRM
October 15, 2014
Leonard Klie |
At Dreamforce 2014, Salesforce.com Delivers Wave Analytics Cloud Salesforce.com enters the $38 billion analytics market with the launch of its sixth cloud in the Salesforce Customer Success platform. |
CRM
March 2, 2012
Leonard Klie |
Backupify Releases a Service for Salesforce.com Data The Snapshot for Salesforce CRM product lets users create backup files in case of data loss. |
CRM
March 10, 2014 |
SAP Enhances Its Cloud CRM Portfolio New capabilities are added to sales, service, and marketing applications across the board. |
CRM
June 17, 2014 |
PeopleLinx Integrates Social Selling with Salesforce Enterprises can now combine CRM with PeopleLinx's social marketing and sales platform. |
CRM
December 2011
Marshall Lager |
Past Is Prologue We look at the major events of this year for hints of what's to come. |
CRM
September 18, 2015
Leonard Klie |
Salesforce Strengthens Strategic Partnership with Microsoft at Dreamforce The two software giants plan to deliver even deeper integrations in 2016. |
InternetNews
April 7, 2009
Andy Patrizio |
Salesforce Expands Smartphone Support New mobile offering will cover all three popular smart phone platforms and give access to basic Salesforce services. |
CRM
June 2011
Leonard Klie |
Radian6 Deal Enables Salesforce.com To Monitor the Social Web Valued at $326 million, the acquisition brings social media monitoring platform to CRM giant. |
CRM
August 2, 2010
Alex Dayon |
From Deflecting Customers to Embracing Them Six ways that the new Internet - a mobile, social, and real-time Internet - is changing the playing field for CRM and putting customers back in control. |
InternetNews
January 15, 2009
Richard Adhikari |
Salesforce Launches 'Service Cloud' Building on technologies it announced in November, Salesforce.com today released Service Cloud, its next-generation customer service solution. |
InternetNews
March 4, 2011
Stuart J. Johnston |
Is Salesforce Overstating Green IT Claims? Do Salesforce customers produce 95 percent less carbon on average than their on-premise counterparts? Analysts aren't so sure. |
