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CRM
November 2015
Patrick Gibbons
CX Pros Can Make Their Mark Big challenges -- and big opportunities -- lay ahead for customer experience professionals mark for My Articles similar articles
CRM
July 2015
Patrick Gibbons
Survey Says: Less Is More New tools make us less reliant on surveys, but that doesn't mean they have to go away mark for My Articles similar articles
CRM
November 2013
Patrick Gibbons
Hungry for Customer Intelligence Customer experience professionals must satisfy appetites company wide. mark for My Articles similar articles
CIO
March 1, 2003
Lorraine Cosgrove Ware
Hold Vendors Accountable It's true what they say about the squeaky wheel. To get the support you're paying for, you need to know what's possible, and then demand it. mark for My Articles similar articles
ONLINE
Sep/Oct 2002
George R. Plosker
Conducting User Surveys: An Ongoing Information Imperative Remaining relevant to users is critical to library survival. What better way both to ascertain what users desire and to inform them of capabilities they are unaware of or don't use? Practical tips and suggestions on how to go about doing such a survey mark for My Articles similar articles
CRM
December 2011
Donna Fluss
Using Social Media for Customer Service Is a Strategic Imperative Protect and enhance your company's image. mark for My Articles similar articles
Investment Advisor
December 2009
Angela Herbers
The Fast Track: Figures Don't Lie Finding the compensation benchmarks you need may take work. mark for My Articles similar articles
CRM
August 2013
Donna Fluss
The Black Hole of Customer Surveys Don't ask for feedback if you're not going to act on it. mark for My Articles similar articles
CRM
December 13, 2013
Leonard Klie
GetFeedback.com Launches, Offering a New Survey Platform Two former Salesforce.com executives launched startup GetFeedback.com today to help companies design and administer online surveys. mark for My Articles similar articles
Financial Advisor
October 2009
David Lawrence
Making Yourself Heard Consider new approaches to communicate effectively with clients. mark for My Articles similar articles
CRM
August 2013
Lior Arussy
Giving CE a Seat at the Table Companies have empty pockets when it comes to fixing what's broken. mark for My Articles similar articles