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CRM August 31, 2010 Koa Beck |
Is a Transparent Government a Trusted One? ForeSee Results determines a consistent link between online transparency and citizens' trust of federal Web sites. |
HBS Working Knowledge May 16, 2011 Julia Hanna |
What Loyalty? High-End Customers are First to Flee Companies offering top-drawer customer service might have a nasty surprise awaiting them when a new competitor comes to town. |
HBS Working Knowledge December 15, 2014 Dina Gerdeman |
Deconstructing the Price Tag A new study by Bhavya Mohan, Ryan Buell, and Leslie John has an important conclusion for retailers: Explaining what it costs to produce a product can potentially increase its sales. |
HBS Working Knowledge February 13, 2012 Carmen Nobel |
The Case Against Racial Colorblindness Research by Harvard Business School's Michael I. Norton and colleagues shows that attempting to overcome prejudice by ignoring race is an ineffective strategy that -- in many cases -- only serves to perpetuate bias. |
HBS Working Knowledge August 11, 2014 Michael Blanding |
The Business of Behavioral Economics Leslie John and Michael Norton explore how behavioral economics can help people overcome bad habits and change for the better. |
Fast Company Neal Ungerleider |
Google Accidentally Leaks "Right To Be Forgotten" Data According to newly uncovered data, more than 95% of the "right to be forgotten" requests made to Google in Europe concern ordinary citizens. |