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CRM
August 31, 2010
Koa Beck
Is a Transparent Government a Trusted One? ForeSee Results determines a consistent link between online transparency and citizens' trust of federal Web sites. mark for My Articles similar articles
HBS Working Knowledge
May 16, 2011
Julia Hanna
What Loyalty? High-End Customers are First to Flee Companies offering top-drawer customer service might have a nasty surprise awaiting them when a new competitor comes to town. mark for My Articles similar articles
HBS Working Knowledge
December 15, 2014
Dina Gerdeman
Deconstructing the Price Tag A new study by Bhavya Mohan, Ryan Buell, and Leslie John has an important conclusion for retailers: Explaining what it costs to produce a product can potentially increase its sales. mark for My Articles similar articles
HBS Working Knowledge
February 13, 2012
Carmen Nobel
The Case Against Racial Colorblindness Research by Harvard Business School's Michael I. Norton and colleagues shows that attempting to overcome prejudice by ignoring race is an ineffective strategy that -- in many cases -- only serves to perpetuate bias. mark for My Articles similar articles
HBS Working Knowledge
August 11, 2014
Michael Blanding
The Business of Behavioral Economics Leslie John and Michael Norton explore how behavioral economics can help people overcome bad habits and change for the better. mark for My Articles similar articles
Fast Company
Neal Ungerleider
Google Accidentally Leaks "Right To Be Forgotten" Data According to newly uncovered data, more than 95% of the "right to be forgotten" requests made to Google in Europe concern ordinary citizens. mark for My Articles similar articles