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CRM
September 2012
Kelly Liyakasa |
Retailers Are Rethinking Their Mobile Strategies Smartphone users are not as purchase-driven as you might think.   |
InternetNews
September 17, 2009 |
Facebook, Twitter and Social Media Marketing A significant number of brands have amped up their social media marketing, but it's not just all about tapping Facebook and Twitter, says a new study. |
CRM
November 16, 2012
Mayur Anadkat |
Mobile Application Success Strategies A pretty app is nice, but the key is giving customers a reason to come back. Brands should be creating apps with the intention that they will continually evolve and provide functional use to consumers. |
HBS Working Knowledge
July 25, 2011
Maggie Starvish |
Customer Loyalty Programs That Work Successful retailers connect with customers via loyalty programs at three levels starting with an introduction, followed by a retailer-initiated communication, and finally with customer- or retailer-initiated feedback loops. |
InternetNews
November 18, 2009 |
Top 10 Mobile App Trends to Come Gartner takes a look at where the action will be for developers of consumer mobile apps. |
CRM
June 2013
Leonard Klie |
Social, Local, Mobile Transcend Business Searches Consumers increasingly search for local businesses on mobile devices. |
InternetNews
March 27, 2009
Michelle Megna |
Smartphone App Use Set to Quadruple The growth of app stores, and the devices that run them, signify a hot new platform for advertisers. |
BusinessWeek
January 14, 2010 |
Collision Course Apple and Google, once close allies, are battling on a growing number of fronts. |
Search Engine Watch
September 14, 2009
Ron Jones |
Mobile Search 101, Part 1 With more mobile applications coming into the market, users are finding more uses for these tools. What do you need to know to consider an advertising strategy to tap into these people on the go? |
InternetNews
April 28, 2009
Michelle Megna |
iPhone Shopping Assistant Courtesy of Google Google's iPhone and Android Product Search apps come out as new research indicates smartphone users are ready to bargain-hunt. |
CRM
March 2006
Colin Beasty |
Retail's Two Worlds: Tips on Integrating Online and Offline Channels The emergence of online shopping is forcing retailers to reconsider the business practices and technology they use to manage customer experience in the store and on the Web. |
CRM
January 2012
Judith Aquino |
Tablets and Smartphones Transform the In-Store Customer Experience Retailers hope to give consumers new incentives to shop at brick-and-mortar stores. |
CRM
October 18, 2010
Carsten Thoma |
5 Steps to Personalized Customer Contact How to tailor online customer experience to boost loyalty and drive revenue. |
InternetNews
June 10, 2009
Michelle Megna |
Mobile Users Want Local Content Latest data supports local mobile content as emerging trend while smartphone sales show no sign of slowing down. |
CRM
May 2014
Sarah Sluis |
Retailers Bring the Digital Experience In-Store Using smartphones, tablets, and creative displays, retailers can give consumers the best of both worlds. |
CRM
August 2014
Sarah Sluis |
Retailers Plan Investments in Real-Time CRM Mobile marketing, in-store customer ID, and analytics are on the real-time road map. |
CRM
July 2014
Sarah Sluis |
Are Consumers Willing to Share Private Data? Privacy seekers share demographic and behavior traits, according to IDC. |
CRM
March 9, 2012
Scott Kolman |
The Future of Customer Contact What smart devices mean for the call center industry. |
PC Magazine
July 14, 2010 |
The Top 100 Free Apps for Your Phone 2010 Supercharge your iPhone, Android, BlackBerry or other smartphone with the 100 best free apps. |
CRM
June 2015
Maria Minsker |
The 3 Ds of the Internet of Things It's all about connecting devices, data, and development platforms |
CRM
April 27, 2015 |
Talkwalker Introduces IQ Apps for Social Data IQ Apps helps companies to use social data to make informed decisions. |
CRM
May 11, 2012
Jordan Socran |
Build Relationships Through Proactive Support Supporting connected customers has never been more important. |
Fast Company
Neal Ungerleider |
The iPhone's Ad-Blocking Apps Are Stirring Up Trouble For Online Retailers The use of these apps on iPhones, in particular, appears to be compromising the mobile sites of retailers like Walmart and Sears -- and could potentially hinder online sales during the holidays. |
InternetNews
February 24, 2011 |
Google Pushes Cloud Connect as Office Alternative With its new Appsperience program, Google plans to make its Google Cloud Connect for Microsoft Office easier for enterprises to try. |
CRM
April 2015
Leonard Klie |
Will Apple's Smart Watch Boost Business? The wearable device can track users' movements, prompting interest from marketers. |
InternetNews
July 28, 2010 |
Mobile Apps Are Hot, But Are They Safe? The proliferation of mobile apps for the smartphone market is big business but security experts are warning that many of the apps are built on third-party code that may not be properly vetted for security risks. |
Information Today
August 20, 2015 |
Pew Research Center Releases Mobile Messaging Report "Mobile Messaging and Social Media 2015," is based on Pew's first survey to classify the use of messaging apps as a different mobile activity from texting. |
CRM
January 2015
Leonard Klie |
Apple Launches Apple Pay Many retailers aren't buying into the newest mobile wallet solution. |
CRM
September 24, 2014
Maria Minsker |
Salesforce.com Launches Journey Builder for Apps; Partners with Omnicom The new solution enables companies to incorporate mobile apps into customer journeys. |
CRM
July 2013
Leonard Klie |
SMB Mobile Adoption Is on a Fast Track Sixty-eight percent will increase mobile spending in the next year. |
IndustryWeek
September 1, 2005
Jill Jusko |
Consumer Packaged Goods: Muscling In For manufacturers, private label brands turn retailers into both customer and competitor. |
InternetNews
September 17, 2010 |
Study: Mobile Phone Users Largely Ignore Apps Pew Research Center study finds majority of cell phone owners don't bother using any of the apps embedded on them. |
PC Magazine
October 14, 2009
Lance Ulanoff |
Mobile Apps: It's a Numbers Game Apple's AppStore has 85,000 apps. Microsoft's new Windows Mobile Marketplace has around 260. So what? |
CRM
February 2012
Leonard Klie |
Location-Based Services Find Their Place in Mobile Apps E-commerce apps are a big piece of the development landscape. |
Information Today
July 14, 2011 |
OPA Releases New Study of Tablet Users This study was commissioned to learn about consumer usage of tablets, content consumption preferences, and implications for advertising on the device. |
CRM
December 30, 2015
Sam Del Rowe |
Retail Predictions for 2016 Mobile will continue to dominate, but businesses need to be aware of the platform's risks. |
PC Magazine
December 14, 2010
Leslie Horn |
IDC: Mobile App Revenue to Jump 60 Percent by 2014 The explosion in the mobile app market has led to 300,000 new apps in just three years, and a Monday report from IDC said revenues from mobile app sales are expected to grow more than 60 percent by 2014. |
Commercial Investment Real Estate
May/Jun 2006
Bernard J. Haddigan |
An Appetite for Retail Despite slowed consumer spending, investors are still hungry for quality retail properties. |
BusinessWeek
January 14, 2010
Peter Burrows |
Apple vs. Google How the battle between Silicon Valley's superstars will shape the future of mobile computing. |
CRM
January 2015
Leonard Klie |
There's an App for That, But Does Anyone Care? Studies point to a decline in mobile app usage among smartphone owners. |
InternetNews
February 8, 2011 |
Web Apps Weak Point of IT Security: Ponemon New survey from Ponemon Institute finds that nearly three-quarters of corporate respondents were hacked in the past two years, identifying Web applications as a chief vulnerability. |
The Motley Fool
October 1, 2010
Carl Bagh |
Microsoft Releases Cloud-Based Apps Prior to Windows Phone 7 Launch Microsoft announces that its web-based suite of applications Windows Live Essentials 2011 is now available for download for Windows 7 and Windows Vista. |
InternetNews
January 25, 2011 |
Tablet Explosion Puts Developers Into Overdrive The onslaught of new tablets running on multiple platforms is giving mobile app developers more choices and opportunities to cash in. |
CRM
December 20, 2013
Scott Hays |
The Nightmare After Christmas Use post holiday returns as a customer service opportunity. While the holiday shopping season brings more chances to engage customers, it also brings more chances to lose them. |
The Motley Fool
October 5, 2006
Dan Caplinger |
Know Your Numbers: Retail Sales Although retail sales releases come one by one from individual companies, you can evaluate them as a group to make inferences about the state of the consumer economy. |
Commercial Investment Real Estate
May/Jun 2013
Davide Pio |
Max Mobility A few apps and low-cost subscriptions could free you from your office PC or Mac and allow you to truly work from anywhere there's a Wi-Fi connection or cellphone service. |
Fast Company
Neal Ungerleider |
Apple's Latest iOS Update Is Bad News For Advertisers Apple is making big, privacy-friendly changes to the way iPhone and iPad apps work -- and many developers probably won't like them. |
The Motley Fool
October 3, 2010
Gabriel Perna |
Apps Come Into Their Own Mobile apps are huge, and they're poised to get even bigger. |
Search Engine Watch
April 16, 2010
Michael Boland |
iAds and iPads: New Directions in Mobile Advertising (and Search) With Apple's iAd challenging Google, the mobile search ad wars are heating up. Will Apple teach advertisers to think different? |
CRM
April 29, 2011
Michael Colombo |
Applications Reign in the Kingdom of Content Applications will provide the context for consuming content of all kinds, and those who deliver the most compelling content will better engage their target audiences. They are the ones that will reign in the Age of Apps. |
