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CRM
December 2009
Lauren McKay |
EarthLink Connects to a World of Loyalty Analyzing churn helped the Internet service provider improve not just the targeting of its messages, but its overall customer retention as well.   |
CRM
June 10, 2015 |
SalesPredict Releases SaaS Predictive Customer Success Solution New SalesPredict solution uses predictive analytics to predict customer churn. |
CRM
May 2013
Kelly Liyakasa |
Predictive Analytics: The Futurists' Formula Unlock customer insights that increase sales. |
CRM
October 6, 2015 |
Localytics Launches Predictions Predictions helps brands identify customers likely to churn and take action to keep them. |
Insurance & Technology
November 16, 2007
Bill Bloom |
P&C Carriers Will Look for In-Depth Analysis Data integration, modeling, and analytics will continue to areas of focus and investment within many property and casualty carriers. |
HBS Working Knowledge
November 11, 2013
Dina Gerdeman |
A Smarter Way to Reduce Customer Defections Companies can't afford to lose hard-won customers, but in truth some are more important to keep than others. Recent research by Sunil Gupta and Aurelie Lemmens explains how to find them. |
CRM
February 2015
Maria Minsker |
Predictive Analytics Will Be a $2.3 Billion Market by 2019 The technology is maturing to handle the influx of data from mobile devices and the Internet of Things. |
CRM
April 2013
Barton Goldenberg |
The Future Is Now for Data Analytics Turn data insights into customer excellence. |
CRM
November 23, 2012
Pelin Thorogood |
The New Science of Retaining Customers Look to digital analytics to improve buyer loyalty and customer lifetime value. |
CRM
April 2010
Jessica Tsai |
Mail Model of the Year U.S. Bank accrues savings by only pitching customers who aren't already likely to show interest. |
CRM
February 6, 2015
Don MacLennan |
Defining Customer Success in the Era of Big Data The SaaS model shifts its focus from shelfware to success. |
CRM
October 1, 2009
Lauren McKay |
Your Metrics Are Outdated Times are changing - and so should your metrics. |
CRM
December 2, 2011
John O'Hara |
Driving Lifetime Relationships Customers are not like cars, but your business should be. |
The Motley Fool
March 25, 2008
Todd Wenning |
A 5-Star Foreign Pink Sheet Investors should consider companies that aren't listed in the U.S. |
CRM
August 23, 2013
Hertz et al. |
How Financial Institutions Can Benefit from Predictive Analytics Four ways to drive revenue and improve retention. |
The Motley Fool
March 16, 2009
Rick Aristotle Munarriz |
Churn, Baby, Churn Customer turnover is an important part of any subscriber business. |
The Motley Fool
June 15, 2007
Dave Mock |
Wireless Smackdown: Comparing Carrier Churn Investors, see just how the big four U.S. carriers stack up. AT&T... Verizon Wireless... Sprint Nextel... T-Mobile USA... |
CRM
May 3, 2004
David Myron |
Vertical Focus: Telecoms Focus on Services, Not Price, to Reduce Churn To effectively compete and to lower customer churn, telecom carriers should focus more on bundled services. |
The Motley Fool
August 9, 2007
Dave Mock |
Vonage Slashes and Churns Vonage Holdings, the internet telephony service provider, cuts cost and headcount but displeases more customers. Each marketing dollar is acquiring fewer subscribers than before, and the churn rate is disturbingly high. |
Managed Care
November 2005
John Carroll |
Predictive Modeling Expands Its Book of Techniques Health plans and employers want to know more than just who needs help. They want to know who has the most to gain. |
BusinessWeek
July 4, 2005
Jason Bush |
Even Vimpelcom Isn't Shenanigan Proof A shareholder feud is putting Russian cell operator VimpelCom's good reputation at risk. |
The Motley Fool
May 7, 2004
Ted Rogers |
Don't SAC Your ARPU Monitoring the ongoing performance of communications giants is a truly daunting task. SAC, ARPU, and churn, however, offer a way through the clutter to a quick measure of a telecom company's health. |
PHONE+
May 11, 2009 |
Virgin Mobile USA Earnings Report Shoots Stock Way Up The company's earnings more than doubled with an increase in revenue and a churn rate that was lower than during the same period last year. |
CRM
October 3, 2014
Michael Geller |
To Win in SaaS, Uncover Customer Problems Before You Get Dumped Look to analytics to reduce customer churn. |
Global Services
May 4, 2008
Adyasha Sinha |
The Real Wonders of Analytics The potential of analytics, not known to many, came to the rescue of the world's leading online music company, when it was faced with the challenge of retaining and reducing the churn rate of its subscribers |
CRM
January 28, 2013
James Messer |
Get More From Your CRM -- Add Billing Decrease customer churn by personalizing your billing process. |
CRM
October 22, 2015
Bill Hobbs |
6 Things You Should Know About Customer Success Paying extra attention to current customers will help prevent churn -- and turn them into promoters of your business. |
