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The Motley Fool
August 30, 2004
Mathew Emmert |
Major Airlines Will Fail While it's true that airlines have suffered their share of awful luck recently, the history of failure surrounding the dominant carriers goes well beyond any particular event-driven malaise.   |
PC Magazine
August 11, 2008
Logan Kugler |
8 Tricks to Beat Airport Delays These Web sites and flight tracking tools will help you get a leg up on other passengers and avoid getting stranded. |
CRM
November 2014
Robert Wollan |
Is Social Media Still Just Hype? When used wisely, this channel can be a B2C gold mine. |
Fast Company
Neal Ungerleider |
Tech Glitches Ground United Airlines Flights Nationwide Domestic departures were delayed more than a half hour because of what appears to be incorrect "dispatching information" in the airline's computer systems. |
CRM
January 2013
Marshall Lager |
Flying Colors? Consider what your flight attendants can control before giving them attitude. Airline travel makes me think about customer experience. |
Fast Company
September 2013
Farhad Manjoo |
Sites like Hipmunk and Routehappy let you be your own travel agent. Is this really a good thing? The online travel business is ripe for the next level of transformation -- from the machine acting merely as your tool to the one that serves as your agent. |
The Motley Fool
June 19, 2009
Dayana Yochim |
How to Save $240 on Vacation Airfare Get to your summer getaway for less with these tips. |
CRM
August 2010
Lior Arussy |
When Customer Experience Matters Most An eruption of volcanic ash leads to an eruption of service mistakes. |
The Motley Fool
January 15, 2009
Dayana Yochim |
Fiscal Fitness '09: Save $240 on Your Next Vacation Tips on trimming your travel costs. |
Fast Company
January 2005
Haley & Clayton |
Mystery In The Air Are you reading this on a plane? You may want to skip the item about how clean that airline blanket really is. |
PC Magazine
May 30, 2007
Jeff Novich |
Connected Traveler: New Travel Sites For years there were few options but we found some great new travel portals on the Web with cool new features. |
InsideFlyer
October 2008 |
Blurring the Lines of Loyalty Starwood Preferred Guest is blurring the lines between hotel and airline loyalty programs. Hotel points? Award flights? |
InsideFlyer
August 2007 |
Flyer Survey Majority of customers are satisfied by ability to redeem miles, but also expressed negative opinions about mileage expiration restrictions. |
CRM
May 31, 2011
Brittany Farb |
Passengers Are Increasingly Dissatisfied with Air Travel A new study shows customers are uncomfortable and inconvenienced. |
Search Engine Watch
November 9, 2005
Gary Price |
Real-Time Flight Tracking Want to check on the status of a flight that's currently in the air? The major search engines and other specialized services offer real-time flight tracking services that show you the status of major airline flights. |
The Motley Fool
July 30, 2007
Dan Caplinger |
Air Travel Survival Guide Nothing's worse than needing a vacation from your vacation after dealing with travel difficulties. With the right combination of luck and skill, however, you can navigate yourself into a winning trip no matter what happens. |
The Motley Fool
January 27, 2005
Stephen D. Simpson |
Time Is Money NYSE wants to expand its trading hours, but will shareholders really benefit? |
Entrepreneur
July 2003
Catherine Seda |
Talking Shop Where should you focus your online marketing? Try the office. |
InsideFlyer
October 2014 |
Airline Loyalty Anyone? A recent poll conducted by TheStreet found that 63 percent of Americans do not have an airline they prefer to fly. |
CRM
January 26, 2004
Patrick O'Neal |
Customers Prefer Self-Service When companies empower customers to transact how they want, when they want, the majority of customers will choose the lowest cost option.. |
CRM
March 2010
Ian Jacobs |
Combine and Conquer Consolidation can benefit customers and companies alike. |
CRM
May 2010
Lior Arussy |
The Trouble with Tribal In the drive for the tribal experience, Self-Service 1.0 no longer works. |
AskMen.com
Mark Jenkins |
Resolve & Avoid Air Travel Problems Despite your best plans, problems can arise with airline travel that will throw off your schedule and cause you a wide variety of frustration. |
CRM
December 16, 2010 |
Utilities Need to Improve Customer Experiences to Create Loyalty, Survey Finds A Twitter poll conducted by Nuance signals new opportunities for utilities to use mobile self-service and proactive notifications to improve the customer service experience. |
InsideFlyer
June 2005 |
Annoyances Today's frequent traveler programs are so engaging and rewarding that there's only one thing they can't seem to do -- stop bugging us! Redeposit Fees... Paying to Earn Miles... No Notice... Logging In... Partner Rules... etc. |
CRM
July 2003
Ginger Conlon |
The Front Line Is Your Brand I recently had the pleasure of attending a keynote given by one-to-one marketing gurus Don Peppers and Martha Rogers, Ph.D. As always, they made some terrific points about customer relationships. One story Martha Rogers told stuck with me. |
Fast Company
July 2006
Susan Stellin |
Self-Service Sleeping Customers love to check themselves in at the airport. Can they ever feel the same way about hotels? |
CRM
April 2010
Eric Barkin |
Jetting to Greener Pastures JetBlue's all-you-can-jet promotion was a monster success, but the airline may have to follow a different flight plan with its new environmental campaign. |
CRM
December 1, 2005
David Myron |
Straighten Up and Fly Right A bad customer experience is only the beginning of a much bigger problem for sizeable airlines. Successful companies don't just sell products, they sell positive, personal customer experiences. |
InsideFlyer
July 2011 |
UA and CO As United and Continental continue toward their merger, customers can now shop for flights, obtain seat assignments and check their flight status on united.com or continental.com when traveling on either airline. |
InsideFlyer
June 2005 |
U.S., Canada Top of the World in Program Participation A survey of more than 1,000 business travelers in 10 countries reveals that business travelers have a wide range of preferences and perspectives on topics ranging from the value of rewards programs to the components that comprise an ideal business trip. |
CRM
September 7, 2012
Debbie Braunert |
Optimize Your Mobile Marketing Database Four best practices to set the foundation for huge benefits. |
Fast Company
April 2004
Nate Nickerson |
Chatter The future of customer service? Perhaps it's live chat. AT&T customers can now get help via the Internet. |
The Motley Fool
April 26, 2006
Stephen D. Simpson |
Alaska Air: Clever or Crazy? This West Coast airline might have clearer skies ahead. But should investors jump in? |
| Knowledge@Wharton |
Flight Delayed Again? The Hub's the Rub New research shows that most of the delays due to air-traffic congestion are evidence of trade-offs made by an air travel system in which passengers get something in return for congestion -- more frequent service to a greater number of destinations... |
InsideFlyer
June 2008 |
Business Travel Industry Eyes Delta/Northwest Eighty percent of those responding to a recent survey indicated that further consolidation of the U.S. airline industry by 2009 was "inevitable." |
The Motley Fool
May 31, 2007
Tim Beyers |
Quick Take: Bankruptcy Grounded at Northwest The airline exits bankruptcy on a new deal with its flight attendants. |
CRM
July 2015
Donna Fluss |
Make Choice Your Calling Card Preference management enables your customers to choose how, and when, to interact |
The Motley Fool
September 10, 2004
Salim Haji |
Lessons Airlines Can Learn From PCs Without radical strategic change, the legacy carriers won't survive. |
CRM
May 1, 2007
Jessica Sebor |
Gaining Altitude JetBlue implements a Web self-service solution to power customers to field their own questions and let agents focus on the human touch. |
InsideFlyer
January 2009 |
oneworld AAdvantage Bonus If your New Year's resolutions include earning more miles and international travel, American Airlines has just the ticket. |
CRM
June 2012
Marshall Lager |
Customers: Old Dog, New Trick? To serve customers, go with what you (and they) know, including old fashioned phone and email accessibility. |
Military & Aerospace Electronics
April 2006 |
Italy's Air One Chooses Teledyne Systems for A320 Feet Italy's second-largest airline has selected the Flight Data Interface Management Unit and Wireless GroundLink Quick Access Recorder from Teledyne Controls to automate the recording and transmission of flight data for its new Airbus single-aisle aircraft fleet. |
Salon.com
May 31, 2000
J A. Getzlaff |
Sexual harassment in the skies Frustrated passenger groped flight attendants |
Entrepreneur
April 2003
McGinnis & Elliott |
The Winner's Circle Times may be tough, but our 10th Annual Business Travel Award winners still make travel a pleasure. |
InsideFlyer
April 2004 |
SEC Reports: Just the Facts How much does your award cost the airline? Frequent flyers should be particularly interested in the facts about loyalty programs, including the nitty-gritty on the number of awards used and how much they cost. |
CIO
June 1, 2003
Gary Beach |
The Self-Service Economy Forget about the "new" economy or the "e" economy. Bring on the "self-service" economy. Is your company --and in particular your company's website--ready for the most demanding customers in the coming self-service economy? |
Search Engine Watch
August 2, 2006
Chris Sherman |
Search Tools for Air Travelers If you're planning to fly somewhere, these sites can enhance and supplement your experiences with online travel search engines. |
