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CRM
October 2013
Woody Driggs |
Building a Consistent Customer Experience Focusing on employee engagement and culture will go a long way.   |
CRM
December 2015
Garrison Wynn |
Do Your Call Center Agents Think They Have a Good Job? Engaged workers will feel connected to the bigger picture |
Energize
August 1, 2011
Trina Isakson |
I'll Never Understand Why Executives Still Don't Understand Results of research on a leadership model of volunteer engagement. |
Managed Care
July 2007 |
Employers Take Greater Interest in Managing Chronic Conditions According to a new study, employers face major decisions on how (and whether) they will offer health care plans to their employees. |
IndustryWeek
April 1, 2008
Jonathan Katz |
The Engagement Dance Survey says Indian and Mexican workers are the most involved worldwide. |
CRM
May 2015
Bruce Temkin |
To Improve Customer Experience, Engage Your Employees For better business results, give employees the support they need |
CFO
October 1, 2008 |
Discontent Runs High A lack of engagement in the job is all too common in North American workforces. |
IndustryWeek
December 1, 2007
Jonathan Katz |
Rules of Engagement Plants with most successful continuous improvement programs have workforces that are highly active in contributing to the company's cost-savings efforts. |
Global Services
September 16, 2008
Allan Schweyer |
The Powerful Link Between Talent Management & Biz Performance Outsourcing works with talent; its a reality. But how does one ensure that customers talent-management systems and processes in outsourcing are properly administered and effectively supported to increase employee and business productivity and performance? |
The Motley Fool
March 25, 2011
Michael Olsen |
Rising Star Buy: Aon As Japan recovers from catastrophe, insurance consulting firm Aon is ready to help. |
Fast Company
October 2015
Steven Melendez |
Unhappy At Work? Swipe Right To Tell The Boss An app for companies called Niko Niko lets employees quickly swipe across their smartphone screens to indicate their overall moods, or to answer more specific survey questions. |
Fast Company
Dec 2013/Jan 2014
J.J. McCorvey |
Productivity Apps Are Booming Here's why the productivity category is one of the hottest on the app market. |
CRM
February 9, 2011
Koa Beck |
Alcatel-Lucent Brings Next-Generation Customer Conversations with Context-Based Social Engagement Alcatel-Lucent has released the Genesys Social Engagement solution, which monitors, analyzes, and connects consumers over social media and traditional channels, providing visibility into customer engagement and community trends. |
CRM
April 3, 2015
Anne Grady |
5 Reasons Motivating with Money Doesn't Work Uncover what employees really need to succeed. |
HRO Today
September 2008
Andy Teng |
The Leadership Talent Gap Survey reveals disconnect between a recognized problem in shortage of leadership talent and their ability to correct the problem. |
AFP eWire
December 1, 2009 |
Social Media Performance Linked to Financial Success A new study shows that companies that are significantly involved in social media efforts have consistently experienced strong financial growth over the past 12 months and offers advice for organizations (including nonprofits) on growing social media engagement. |
CRM
July 2, 2014
Mike Tippets |
Engage Employees to Enhance the Omnichannel Retail Experience Create a culture of sharing and communicating. |
CRM
August 23, 2013
Connor Marsden |
The Role of Social CRM These channels present incredible opportunities for companies to add another dimension to understanding customers, key decision-makers, and trends that drive meaningful dialogue. |
CRM
April 2013
Leonard Klie |
Brands Must Make Emotional Appeals Companies should strive to be less rational with customers. |
CRM
June 2014
Paul Greenberg |
What's Customer Engagement Again? More than just a buzzword, it's key to retaining today's digital customer. |
CRM
July 2012
Kelly Liyakasa |
Fewer than 1 in 7 B2B Customer Relationships Are Optimal Gallup study find the need for a shift from price-focused strategy to one of customer engagement. |
CRM
August 28, 2014
McCoy & Urekew |
Don't Underestimate the Link Between Customer and Employee Loyalty Lessons we should all learn from Market Basket. |
AFP eWire
May 13, 2013 |
#GivingUnderTheInfluence, aka, How to Influence the Next Generation of Giving On April 24, four panelists gathered to discuss their views on employee engagement in a digital culture. They shared their own troubles and triumphs with next-generation giving and gave guidance on how to bridge the gap of giving. |
CRM
April 2014
David Myron |
Why Customer Experience Is a Bad Metric This year, we received more conference presentation pitches than ever before, and many of them focus on...you guessed it -- customer engagement. |
CIO
March 28, 2012
Michael Friedenberg |
How CIOs Can Help Facilitate Systems of Engagement The CEO community is turning to CIOs to help accelerate revenue growth and deepen engagement with customers. |
CRM
May 2012
Robert Wollan |
Knowing Your Customers in the Digital Age New technologies mean new challenges. |
CRM
June 17, 2010
Mark Johnson |
The Voice of the Customer in the Community What does it mean for loyalty and engagement? |
CRM
September 22, 2014
Maria Minsker |
Verint Engagement Analytics Offers 'Unprecedented' Cross-Channel Analytics The joint Verint-Kana cloud-based solution enhances customer engagement insight. |
CIO
October 25, 2012
Kim S. Nash |
What IT Leaders Can Learn From Hostage Negotiators A leadership expert and former hostage negotiator says that business leaders who show that they care about employees will create a safe haven that fosters productivity and creativity |
CRM
October 2015
Paul Greenberg |
Reimagining CRM, Part One CRM has lived through interesting times -- and the changes aren't over |
CRM
April 27, 2011
Leonard Klie |
Mzinga Releases Customer Experience Solution The solution combines many social media and customer service tools in a single offering. |
Fast Company
March 2004
Marshall Goldsmith |
To Help Others Develop, Start With Yourself Great leaders encourage leadership development by openly developing themselves. |
InternetNews
January 19, 2011 |
Internet Driving Groups, Community: Pew New survey from Pew Internet Project highlights the impact the Web - particularly social media sites and services such as Facebook and Twitter - are having on people's engagement with groups. |
CFO
March 1, 2011
David M. Katz |
"Buybacks Set the Bar." Aon, the $8 billion risk-management, insurance, and human-resources consulting firm, has lots of excess cash. Unlike many, however, it knows exactly how it wants to allocate it: to buy back shares. |
CFO
October 1, 2010 |
Debating HR's Role in Deal-Making New research finds that finance and HR differ on the value that HR brings to M&A due diligence. |
Information Today
June 9, 2015 |
Duke University Implements Altmetric to Track Scholarly Mentions Duke University chose Altmetric for Institutions to monitor the online dissemination of and engagement with the research of its faculty members and administrators. |
Pharmaceutical Executive
July 1, 2012
William Looney |
Less, But Better Pharm Exec's 2012 roster of Emerging Leaders is not only a way to recognize a few individuals who've made a difference in their organizations. It also serves as a barometer to track larger changes in the workplace. |
CRM
May 4, 2012
Kalish & Tollman |
Leveraging the Power of Personalized Video Bridge the gap between CRM systems and successful customer engagement. |
CRM
April 15, 2015 |
Medallia Partners with Leading Thinker Fred Reichheld and HuddleUp In forming an exclusive licensing partnership with HuddleUp, Medallia aims to strengthen team cooperation and improve bottom lines. |
CRM
August 17, 2015 |
Meltwater Partners with Sprout Social The partnership yields an integrated solution for intelligent social engagement. |
Fast Company
Lydia Dishman |
These Are The Top Small And Medium-Size Companies For Employees Great Place to Work just announced that not only do employees at America's best small and medium-size workplaces say their companies are treating people fairly. |
AFP eWire
July 31, 2013
John Clese |
Do Organizations Measure and Use Constituent Engagement Data? There are some encouraging signs that more nonprofits are recognizing the value of social media engagement. |
Managed Care
December 2006 |
Managed Care Outlook Lowest health care cost increase since 2001 predicted for 2007. |
CRM
September 10, 2015
Oren Smilansky |
Gartner's Customer 360 Summit 2015: Customer Input Is Central to Growth Organizations must embrace ongoing engagement with customers -- and shape their digital experiences accordingly. |
On Wall Street
May 1, 2013
Todd Colbeck |
Ways to Keep Employees Engaged Managing staff isn't easy. People don t change and you can t change someone either before or after you ve hired them. |
CRM
June 1, 2009 |
Who Owns the Social Customer? CRM magazine's in-depth report on the state of social media in CRM. |
AFP eWire
February 28, 2012 |
Social Media - You're Not Herding Sheep, You're Tending a Garden Social media marketing requires that we serve our community first. |
Pharmaceutical Executive
August 1, 2008
William Schiemann |
Do Something! Seven steps you never knew that could fix the sales force. |
Fast Company
October 1, 2007 |
The Seven Axioms of Yves These quotes from design maven Yves Behar provide a glimpse into his interpretation of design. |
CIO
April 22, 2015 |
How to keep business sponsors hooked Tech initiatives won't succeed without ongoing business engagement. Here's how to get it. |
