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Paul Greenberg |
Social Everything Comes of Age Enterprise 2.0 and social CRM form the core of social business   |
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August 17, 2012
Dan Schleifer |
Extending the Definition of Social CRM Improving conversations should be a key element |
IndustryWeek
April 1, 2006
Patricia Panchak |
Editor's Page -- Collaboration Is Key To Global Success The shift toward less integration among manufacturers and their suppliers and customers needs to be reversed. |
HBS Working Knowledge
November 26, 2007
Sean Silverthorne |
Best Practices of Global Innovators Innovation is increasingly driven through collaborative teams due to product complexity, availability of a low-cost but highly skilled labor pool, and advances in development tools. |
Search Engine Watch
August 19, 2010
Jacob Morgan |
Interactions With Transactions: Understanding Social CRM Empowering advocates and improving the customer experience is a key focal point of social customer relationship management. An introduction to the philosophy and business strategy. |
CRM
September 12, 2014
Byron Matthews |
Collaborative Customer Relationships Matter When businesses and customers are on the same team, everyone wins. |
InternetNews
December 28, 2010 |
Software Year in Review: Top CRM Stories of 2010 When it comes to the popular topic of CRM, Salesforce Chatter, Microsoft Dynamics CRM 2011 and data privacy issues were among the year's most popular articles. |
The Motley Fool
September 16, 2011
Molly McCluskey |
What Happens When These Companies Collide? Ford has partnered with Zipcar on college campuses nationwide, making it the first car manufacturer to tackle the ownership-eroding threat of car-sharing companies head-on. |
The Motley Fool
December 19, 2011
Isaac Pino |
Can This Stock Turn the Corner? Thanks to a lead on the competition, Zipcar will gain traction in 2012. |
CRM
March 25, 2011
Jim Davies |
Applying the Eight Building Blocks of CRM to Social Media How to improve the effectiveness and long-term success of social CRM initiatives |
CRM
July 6, 2012
Otavio Freire |
Enabling Social Collaboration with Social Compliance Monitoring, tracking, and reporting for risk management. |
The Motley Fool
September 9, 2011
Neha Chamaria |
Ford: Getting Better All the Time Ford's string of recent tie-ups and plans is looking good for the company. |
CRM
January 21, 2005
Colin Beasty |
Required Reading: Tracking the Evolution of CRM In the most recent collaboration by Accenture's CRM strategists, Defying The Limits: Mastering High Performance CRM takes a unique vantage point for surveying the past, present, and future of CRM. |
CRM
March 2004
Barton Goldenberg |
People Make or Break a CRM Initiative What drives CRM success is getting the people, process, and technology mix right. The people side of a CRM initiative accounts for 50 percent of its success, so it is especially important to tackle that aspect from the outset |
CRM
July 1, 2003
Phillip Britt |
Eight Building Blocks for CRM Success Companies are continuing to pursue CRM projects in 2003 despite the discontent from many about earlier failures and the harsh business climate. But most companies are now taking a more cautious approach to their implementations. |
The Motley Fool
September 1, 2011
Rick Aristotle Munarriz |
Zipcar Is Ford Tough The automaker and leading car-sharing service team up in a win-win deal. |
InternetNews
July 12, 2010 |
Dynamics CRM 2011 Beta Due in September Among the new features for beta testers of Microsoft's CRM software will be stronger integration with Outlook and SharePoint. |
CRM
November 1, 2012
Judith Aquino |
Microsoft to Update Dynamics CRM Enhancements include more social and video collaboration capabilities. |
CRM
November 2003
Ginger Conlon |
How Do You Measure Success? Let us count the ways: Sales measures success one way, marketing another way, service another, and IT yet another. For this reason the first step of any CRM initiative should be to set mutually agreed-upon goals and metrics. |
CRM
September 1, 2009
David Myron |
CRM Bucks the Downward Financial Trend The CRM industry grew 12.5 percent in 2008, to $9.15 billion. |
CRM
July 2010
J. David Lashar |
The Cautionary Tales of CRM Words of wisdom drawn from decades of disappointment. |
CRM
August 1, 2009
J. David Lashar |
Servicing Software-as-a-Service Trade-Offs, Part 2 - The Technology Side: "The end of software" doesn't mean the end of software headaches. |
CRM
April 2006
Barton Goldenberg |
Executive Support: The Most Important CRM Success Factor For organizations that have succeeded in their CRM initiative, executive support stands out as the single most important ingredient for success. Let's examine why by looking at examples of three levels of executive support. |
CRM
January 24, 2014
Steve McIntosh |
The Unified Future of Small Business CRM CRM is only as effective as its users and the information they create. |
CRM
November 2003
Barton Goldenberg |
CRM Is Not a Game of Chance Don't commit to any CRM application until first understanding your CRM needs -- then understand which CRM application best meets them. |
CRM
July 9, 2010
Lauren McKay |
Jive and Lithium Top Gartner's First-Ever Magic Quadrant for Social CRM According to Gartner, social CRM application spending will grow at a faster rate than traditional CRM spending. Here is a brief break-down of the market. |
CRM
July 2004
Emmy Favilla |
Schooled in CRM An increasing number of universities are offering courses and degree programs in CRM that educate current and future executives on the hottest customer-focused strategies. |
CRM
October 2003
Ginger Conlon |
How Satisfied are You With CRM? That's the question CRM magazine recently asked its readers. More than 330 executives voiced their opinions. |
