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August 2010
Koa Beck |
Partly Cloudy Two customers of communications provider Interactive Intelligence move their contact centers to the cloud - at least for now.   |
CRM
September 2015
Leonard Klie |
Contact Centers Continue Cloud Migration ContactBabel sees huge growth in hosted customer support |
CRM
June 9, 2015 |
Jacada Makes Visual IVR Available on the Interactive Intelligence MarketPlace Jacada has joined the Interactive Intelligence Global Alliance Program. |
CRM
June 2011
Leonard Klie |
Rural Arizona Drives Home Service Pinal County speeds responses and cuts costs by switching from a hosted to an on-premises contact center suite. |
CRM
May 2012
Donna Fluss |
Making Sense of the Hosted Contact Center Infrastructure Market A 2012 buyers' guide. |
CRM
March 2015
Leonard Klie |
The 2015 CRM Service Leaders: Interactive Voice Response While interactive voice response systems were once only used by large companies that received massive amounts of calls, small businesses are now adopting the technology in large numbers as well. |
PHONE+
Doug Allen |
Hosted vs. Premises UC: Which Path Is Right for the Channel? Unified communications has been the cause of feverish debate between hosted provider and premises-based equipment vendor executives, who can work up a righteous rage when it comes to choosing the better delivery approach - from the cloud or on-site. |
CRM
January 8, 2015
Oren Smilansky |
Interactive Intelligence Adds Directory to Its PureCloud Collaboration System The software and services provider's new cloud service is designed to foster collaboration in the enterprise. |
CRM
October 20, 2010
Juan Martinez |
Interactive Intelligence Collects Latitude Software for $14 Million In an effort to expand its position in the collections vertical, Interactive Intelligence recently acquired Latitude Software, a provider of debt-collection software and services. |
CRM
January 2016
Donna Fluss |
Cloud-Based Contact Centers: The Sky's the Limit The market is starting to soar thanks to flexibility, cost-effectiveness, and ever-increasing reliability |
The Motley Fool
October 25, 2011
Evan Niu |
Interactive Intelligence Shares Got Destroyed: What You Need to Know Shares of Interactive Intelligence Group are losing their connection today, down by as much as a whopping 28%, after the company reported disappointing third-quarter earnings last night. |
PHONE+
Jon Heaps |
Top 7 Targets for Hosted Contact Centers Identifying the right targets for hosted contact center solutions. |
CRM
November 7, 2012 |
The Cloud Changes Everything in Oz Contact centers in Australia will shift to more cloud-based solutions starting in 2015, according to a Frost & Sullivan report. |
The Motley Fool
April 26, 2011
Anders Bylund |
Interactive Intelligence Shares Plunged: What You Need to Know Shares of voice over Internet protocol technologist Interactive Intelligence got a bad signal today, falling a precipitous 14.8% as of this writing on heavy volume, and might go lower still when the day is done. |
CRM
January 2013
Donna Fluss |
Why Contact Centers Are Moving to the Cloud Low cost and flexibility make this a win-win solution for many enterprises. |
InternetNews
June 3, 2009
Alex Goldman |
Verizon Business Joins the Cloud Computing War Verizon Business claims it has solved a number of cloud computing obstacles to make its new service ideal for reluctant enterprises. |
CRM
July 2, 2014
Robert Killory |
The Contact Center Revolution While the benefits of the cloud are obvious, figuring out the logistics is less clear. |
CRM
September 2011
Donna Fluss |
Future of Contact Centers Clearly Lies in the Clouds Too compelling to ignore, the benefits include low startup costs and no capital investment |
Bank Systems & Technology
May 1, 2006
Maria Bruno-Britz |
Oracle's Plan Comes Together The software vendor leverages recent acquisitions for a foray into the business intelligence technology ring with the release of its Business Intelligence Suite. |
CIO
August 28, 2012
Paul Rubens |
Office 365 Earns High Marks in Education, Struggles in Enterprise Microsoft's cloud-based productivity suite is getting impressive grades with educational customers in its first year, but the software-as-a-service offering is struggling to gain traction with enterprise customers. |
Bank Technology News
August 2009
Rebecca Sausner |
New BI's in the Clouds The movement of enterprise IT, including analytics, to the cloud follows the progression of applications as they migrate outside banks' firewalls. |
CRM
November 2014
Donna Fluss |
Is It Time to Move Your Contact Center to the Cloud? Make sure you understand the myths and realities. |
CRM
March 2014
David Myron |
Top 3 Customer Service Trends for 2014 This year's hottest customer service trends include social media, cloud technology, and mobile devices. |
InternetNews
September 7, 2004
Colin C. Haley |
AT&T Pens Staples Pact Ma Bell will provide a range of voice and data services for the office supply giant. |
PHONE+
Doug Allen |
Are Carriers Contenders for the Cloud Services Channel? Take a look at several carrier's basic cloud service offerings and market strategy, as well as their thoughts on the channel. |
The Motley Fool
July 26, 2011
Cindy Johnson |
Interactive Intelligence Group Shares Popped: What You Need to Know Interactive Intelligence Group popped 12% in intraday trading today after modestly beating earnings expectations and making bullish statements about moving up-market with more sales to larger customers. |
CRM
February 2014
Donna Fluss |
Exploring the Role of Cloud-Based Contact Center Solutions Adoption is growing, but concerns remain. |
Search Engine Watch
November 9, 2010
Garry Przyklenk |
3 Ways to Analyze Your Competition Competitive intelligence is a highly underestimated aspect of web analytics reporting. Without it, your company's stakeholders won't know whether trends reported are good, bad, or really bad. |
InternetNews
December 29, 2010 |
Software Year in Review: Top BI and Analytics Stories of 2010 Business intelligence and analytics have remained hot even as the rest of the economy has cooled. |
CRM
January 2015
Donna Fluss |
Navigating the Cloud-Based Contact Center Infrastructure Market Ease of use is key consideration for potential buyers. |
Managed Care
August 2004 |
25% of Provider Calls Now Automated Interactive voice response phone systems are being used increasingly by health plans in their dealings with with providers, but much less so for interactions with members, according to a study. |
