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CRM
July 29, 2010
Juan Martinez |
American Express, CDW, and Dell Honored for Customer Empowerment In the second-annual Voice of the Customer Awards, American Express, CDW, and Dell topped nearly 40 companies representing leading brands in financial services, healthcare, retail, technology, and travel.   |
CRM
June 29, 2012
Leonard Klie |
Forrester Names Its Voice of the Customer Awards Winners Barclaycard, Cisco, and Vanguard are recognized for their positive customer experiences. |
CRM
January 18, 2013
Leonard Klie |
Temkin Group Delivers Customer Experience Excellence Awards Five organizations earn top honors for customer experience transformation efforts and results. |
CRM
July 2012
Leonard Klie |
Listening to the Voice of the Customer As companies adopt voice of the customer solutions, customers expect them to act on their feedback. |
InsideFlyer
April 2009 |
Award Patrol 2009 Is the perception that it's constantly getting more difficult to claim an award flight true? |
CRM
September 19, 2011 |
NICE to Acquire Fizzback The transaction will allow NICE to create a voice of the customer offering that combines direct, indirect, and inferred customer feedback. |
InsideFlyer
April 2012 |
10-K Award Statistics We compiled this information from the SEC's EDGAR database for 2011 to give you an idea of how many award flights were booked last year. |
CRM
July 9, 2010
Lauren McKay |
4 Ways to Boost Customer Experience What is it that makes companies that deliver outstanding customer experiences stand out? And how can low-performing businesses climb up the ladder to deliver better experiences? |
CRM
August 2, 2013
Dave King |
Look to Mobility to Broaden Your VoC Capabilities Many consumers use smartphones and tablets more than they do any other medium to interact with brands, requiring companies to create content and communications channels that work effectively through the mobile medium. |
InsideFlyer
April 2010 |
Flight Awards in 2009 The airlines have filed their 10-K reports for 2009 and overall, they report that fewer flight awards were redeemed by members in 2009 than in 2008. |
InsideFlyer
April 2004 |
SEC Reports: Just the Facts How much does your award cost the airline? Frequent flyers should be particularly interested in the facts about loyalty programs, including the nitty-gritty on the number of awards used and how much they cost. |
CRM
February 2015
Maria Minsker |
The Path to Personalized Customer Journeys It takes much more than just knowing your customer's name. |
CRM
March 1, 2007
Coreen Bailor |
Vocal Ease Companies should plan and implement a formal approach to collecting feedback and inserting the customer's voice into the business strategy. |
CRM
September 2014
Leonard Klie |
When VoC and VoE Combine Bring together the voice of the customer and the voice of the employee to gain a more complete view of customer experiences. |
Fast Company
May 2004
Chuck Salter |
And Now the Hard Part Can JetBlue make the leap from popular and profitable niche airline to major player without losing its soul? Only if it can grow big but stay small at heart. |
CRM
March 25, 2014
Maria Minsker |
Adobe Announces Strategic Partnership with SAP, Touts Updates to Marketing Cloud at Adobe Digital Marketing Summit (Video Interview) Adobe's innovations surround deeper Marketing Cloud integrations, the real-time enterprise, and mobile marketing. |
BusinessWeek
February 16, 2004
Wendy Zellner |
Is JetBlue's Flight Plan Flawed? Miscalculations, cutthroat competition. CEO David Neeleman faces tough challenges to keep the airline on the ascent. |
BusinessWeek
March 5, 2007
Jena McGregor |
An Extraordinary Stumble At JetBlue JetBlue's service recovery has all the makings of a Tylenol-caliber case study. |
BusinessWeek
May 16, 2005
Robert Barker |
Why Macromedia May Weigh Adobe Down At its nominal value, $3.4 billion, this deal isn't cheap. In the fiscal year that ended on Mar. 31, Macromedia earned $42.5 million on $436 million in sales. That means Adobe is paying nearly eight times sales and 80 times earnings for Macromedia. |
CRM
May 1, 2007
Jessica Sebor |
Gaining Altitude JetBlue implements a Web self-service solution to power customers to field their own questions and let agents focus on the human touch. |
CRM
May 17, 2013
Lane Cochrane |
All Customer Feedback Is Not Created Equal Voice-of-the-customer data has come to represent a broad spectrum of data streams, from traditional consumer research, convenience surveys, comment cards, and call center verbatim, all the way through to social media. |
