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CRM
August 2011
Brittany Farb |
Forrester Bestows Voice of the Customer Awards Adobe, Fidelity, and JetBlue recognized for outstanding performance.   |
CRM
June 29, 2012
Leonard Klie |
Forrester Names Its Voice of the Customer Awards Winners Barclaycard, Cisco, and Vanguard are recognized for their positive customer experiences. |
CRM
October 2013
Woody Driggs |
Building a Consistent Customer Experience Focusing on employee engagement and culture will go a long way. |
CRM
August 2010
Lauren McKay |
The CRM Elite: Communing with Customers Business products provider CDW ups sales thanks to a Communispace-powered environment that turns customers into stakeholders. |
CRM
August 19, 2010
Justin Schuster |
5 Essential Steps to Mastering Customer Intelligence Build loyalty, gain a competitive edge, and improve your bottom line. |
CRM
January 2, 2015
Marriann Cole |
4 Building Blocks for Improving Customer Service Listening to customers' voices shouldn't stop when the sale is made. |
CRM
February 2011
Fluss & Rogers |
How to Listen to the Voice of the Customer in a Multichannel World Contact centers and enterprises in general should interact with customers in their channel of choice, either in real time or periodically. These solutions need to create, issue, collect, and analyze feedback through multiple channels, including IVR, Web, social media, email, SMS, and live calls. |
CRM
March 2011 |
The 2011 Service Leaders Here are this year's class of service winners and leaders. Each leader is graded on three criteria - customer satisfaction, depth of functionality, and company direction - in seven categories of support and service. |
CRM
December 1, 2015
Jeff Coleman |
4 Ways to Make Your Customer Satisfaction Surveys Actionable To truly understand customer feedback, you need to ask an important question: Why? The only way to do that: follow up. |
CRM
September 2011
Leonard Klie |
Companies That Listen Get Results Investments in monitoring social media rise but still lag customers' use of it |
The Motley Fool
April 25, 2006
Stephen D. Simpson |
CDW Perks Up One solid quarter won't erase all doubts, but it's a good start. The major question with this stock remains: Can it continue to produce enough growth to fuel an attractive stock price? |
CRM
February 17, 2012
Ashish Gambhir |
Leveling the Playing Field with Social Media Online feedback puts the spotlight on your customer service department. |
BusinessWeek
February 21, 2008
Jeff Jarvis |
Love the Customers Who Hate You Customer online gripes - and don't fool yourself, they have them - will help you reinvent your business. |
Fast Company
October 2005
Jena McGregor |
The Art of Service Meet the winners of our second-annual Customers First Awards, the folks who really know what it takes to keep customers happy--and coming back. |
CRM
January 15, 2013
Leonard Klie |
Brands Continue to Fail Their Customers New research from Forrester shows customer service hasn't improved all that much in the past year. |
The Motley Fool
August 24, 2006
Rich Smith |
Dude, Dell Needs a Clue Will Dell computers go the way of the manual typewriter? Judging from Mr. Market's manhandling of the stock over the past year, investors appear to think so. |
The Motley Fool
July 24, 2006
Stephen Ellis |
Dell Joins the Blogerati In the wake of the earnings miss last Friday, the Dell blog may be quite useful for investors. |
BusinessWeek
October 10, 2005
Lee & Thornton |
Hanging Up On Dell? Gripes about tech support are on the rise, and the PC king is scrambling to upgrade. |
CRM
April 2005 |
The 2005 CRM Service Awards: Introduction A preview of CRM Service Awards recognizing excellence in customer service. |
InternetNews
April 29, 2004
Dan Muse |
SMBs Go on an IT Spending Spree Small and mid-size businesses are either spending more or will soon be spending more on technology, according Forrester Research's report, 'The State of IT in the SMB Market.' |
CRM
March 2010
Lauren McKay |
The 2010 CRM Service Awards: Rising Stars - Communispace (The Dance Partner) Communispace does a nifty two-step, providing clients with private communities and then helping to glean information from participants. |
BusinessWeek
June 19, 2006
Louise Lee |
Dell: Facing Up To Past Mistakes Dell's cost-cutting efforts have alienated its customers. But Richard Hunter, Dell's new head of customer service, hopes to change that. |
