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U.S. Banker March 2010 Charles Keenan	In Search Of Wallet Share All banks talk about cross-selling, but few excel at it. Maybe it is because they focus too much on pushing products and not enough on the intangibles -- education, service, trust -- that help build loyalty.
The Motley Fool January 23, 2006	All About Online Banking You may not need your bricks-and-mortar branch as much as you thought.
U.S. Banker January 2011 Les Dinkin	Small-Business Banking Needs More Planning Small-business specialists are playing a growing role within the branch as institutions push to revitalize small-business banking in a tentative economy. But many banks still face challenges in making effective use of this expensive talent.
U.S. Banker November 2010 Alan Kline	Sharing Space to Cut Costs Ask any retail banking expert what the branch of the future will look like and the first word you re likely to hear is smaller.
The Motley Fool April 20, 2006 Stephen D. Simpson	Reconsidering National City If the new strategies work out as planned, that could free up a lot of capital. When it is all said and done, the stock is trading right where it should, though one can understand why some would see it as a potential value.
The Motley Fool September 7, 2005	How to Bank Online Consider online banking to save time, trouble, and money. Here are some tips.
The Motley Fool June 12, 2007 John Rosevear	Checking Out Checking Accounts How to steer clear of "free checking" pitfalls.
Bank Director 3rd Quarter 2010 Jack Milligan	The Big Retail Showdown Despite countless warnings that the industry has hit a wall on brick-and-mortar viability, lots of financial institutions are holding their ground, determined not to let this era become branching's last stand. Can branches remain profitable once the dust settles on the current economy?
The Motley Fool June 17, 2010 Rex Moore	The End of Free Checking? Banks have to make up for billions in revenue somehow.
The Motley Fool April 1, 2004 Selena Maranjian	How to Bank Online It can be easier than using a traditional bank, and you might earn more on your money.
Bank Systems & Technology April 6, 2009 Orla O'Sullivan	Internet Banks Poised to Prosper Amid Crisis As consumers seek the best rates and banks look to cut costs, direct banks will enjoy a surge in deposits, and branch traffic will stagnate, TowerGroup predicts.
Bank Systems & Technology November 4, 2003 Ivan Schneider	Fast-Track Citizens Why do people continue to use bank branches despite the ready availability of automated alternatives? Who knows? But since they do, Citizens Bank has continued to place the branch at the center of its retail banking strategy.
The Motley Fool December 13, 2004	Free Checking May Not Be Free It's hard to find fault with free checking, but when you combine it with a bank's other fees and features, the advantage may be outweighed by disadvantages.
Bank Technology News January 2004	By The Numbers Almost two-thirds of respondents report their household uses a personal computer to do on-line banking, an activity most prevalent among 18- to 34-year-olds, and which widens with household income.
Bank Technology News August 2001 David Rountree	Internet Banking Is About Banking, Not the Net Internet banking is about banking, not bells and whistles. The technology behind it -- a moving target itself -- is routinely assessed in the abstract, with the inevitable confusion of messenger and message...
Bank Systems & Technology May 21, 2007 Katherine Burger	Online Banking Growth Outpacing That of Call Centers, Branches, ATMs, TowerGroup Report Says According to a recent report, online banking is increasing in use at an annual rate of 27% -- compared to 7% for the call center, 1.4% for the branch and only 0.5% for ATMs.
U.S. Banker August 2010 Alan Kline	Banking 2020: Smartphones Rule All the hubbub about smartphones laying the decisive blow to branches is unnecessary; they can peacefully and successfully co-exist with some retooling.
U.S. Banker November 2001 Mark Bruno	First State Bank of Michigan Taps Horizon USA First State Bank signed a deal with Horizon USA, a Houston-based advertising and marketing firm, which designed 10 online banking kiosks, located in 10 of the bank's branch lobbies...
BusinessWeek June 23, 2011 Dakin Campbell	JPMorgan's Contrarian Bet on Bank Branches JPMorgan seeks a source of cheap funds as rivals retrench. Analysts are skeptical.
The Motley Fool May 25, 2007 Matt Koppenheffer	Fool on the Street: Comerica's Growth Markets The firm is bringing its style of banking to new high-growth markets. Judging by metrics such as return on equity and assets, Comerica may very well be on to something with its current strategy. Investors, take note.
The Motley Fool July 24, 2006 Stephen D. Simpson	Small Banks Need Love, Too: PrivateBancorp PrivateBancorp has a great business plan; too bad Wall Street knows it. The valuation here is no particular bargain, even when you bake in the assumption of strong above-average growth.
The Motley Fool July 29, 2010 Selena Maranjian	Wal-Mart Banks on Big Ambitions Wal-Mart's president of financial services has said that the company has no plans to enter the banking business in the U.S. However, it's already rolled out banking services in other countries.
The Motley Fool November 14, 2011 Morgan Housel	Here Come the New Bank Fees Careful what you wish for. What's been lauded as a big win for consumers may have actually pushed them back to square one.
The Motley Fool March 23, 2004	What's a Bank Really For? All banks are not created equal. Ensure yours serves you well.
U.S. Banker September 2010 Glen Fest	Miles to Go The online banking evolution is far from over. Banks have a lot of room to improve and a lot of revenue to gain once they do.
The Motley Fool February 25, 2011 Zeeshan Siddique	Can We Bank on American Banks? Is the grass really greener here?
Bank Technology News April 2004 Melissa Solomon	Easy-to-Use Sites Bring Bank Returns Web initiatives are paying off in terms of customer satisfaction.
FDIC FYI July 9, 2004	Bank Branching Trends and Prospects of Key Banking Sectors A summary of three reports released today that represent the fourth installment of the Federal Deposit Insurance Corporation's Future of Banking Study.
U.S. Banker December 2010 Matt Monks	Help Wanted: Part Time Many banks let go of part-time workers when the financial crisis hit, but as the need to cut costs at branches becomes more acute, so does the appeal of a staff with flexible hours.
Bank Technology News July 2010 John Adams	No Web's Alright KeyBank, whose text messaging vendor is M-Com/Fiserv and who developed its mobile browser and Blackberry app capabilities in house, launched mobile banking last year.
The Motley Fool January 18, 2012 Robert Eberhard	Earnings Growth for Charles Schwab Doesn't Prevent a Slide Another online broker/bank releases less-than-stellar earnings.
U.S. Banker May 2010 Susan Kreimer	It's Money That Matters Forget the toaster or Tupperware. Banks these days are using a far more powerful incentive to reel in new depositors: cold, hard cash.
Bank Technology News September 2001 Patricia A. Murphy	Why WingspanBank Couldn't Stay Aloft Great idea, poor implementation, analysts conclude...
U.S. Banker October 2009	The 25MPWIB Awards Dinner: A Photo Gallery Pictures of the 25 most powerful women in banking.
The Motley Fool January 20, 2006 Stephen D. Simpson	A Better Tune From KeyCorp Fourth-quarter results surpassed expectations, but more work is needed on the consumer business. Patient investors might just want to hang on.
Bank Technology News August 2006	Branches Take Center Stage: Invest or Fall Behind Branches are a top priority among chief executives who see them as the nucleus of their retail banking franchises. But not all chief executives have been as quick to rethink, retool and reinvigorate their branches as their more aggressive peers.
Bank Systems & Technology November 1, 2006 Phil Britt	Study: Channel Preference Is Age-Dependent Though financial services customers as a whole prefer branch banking, there are clear differences in customers' channel preferences based on age, according to a recent American Bankers Association (Washington, D.C.) survey of 1,000 consumers.
Bank Systems & Technology May 1, 2006 Phil Britt	Don't Shutter the Branch Yet Despite all the attention given to online banking and self-service, for now, branches remain a strong component of banks' channel strategies, evidence suggests.
The Motley Fool January 17, 2007 Emil Lee	US Bancorp Fights Off Headwinds Despite a tough environment, the bank reports decent results. Investors, take note.
U.S. Banker December 2010	Get Creative & Innovative As community banks confront their many challenges, some are coming up with inventive strategies to attract more deposits, generate fee income, branch more cheaply, support local businesses and improve their communities. Here are nine ideas that just might be worth borrowing.
U.S. Banker May 2011 Matthew de Paula	New Adventures in Branch Banking More banks are thinking about not just how to redesign their branches, but how to redesign their entire branch experience.
Bank Technology News February 2001 Maria Bruno	The Citi that Never Lets You Sleep... Banks' intentions can easily become twisted and misguided to the point where customers -- the very ones who keep them in business -- are penalized...
U.S. Banker January 2010 Marian Raab	The Other Underbanked Bank of America, TD Bank and others are devising ways to move entrepreneurs hiding out in retail platforms into more profitable relationships.
The Motley Fool July 19, 2010 Dan Caplinger	Bank of America to Customers: Get Out and Stay Out! Free checking accounts go to those who won't visit tellers.
Bank Systems & Technology December 23, 2007 Nancy Feig	Mobile Banking Experiencing Increased Adoption Mobile banking is causing a flurry of activity in the U.S. financial services industry.
U.S. Banker May 2005 John Engen	Brand Envy Lured by fat profits, new charters and technology, commercial companies are branching out into banking. But none has the potential to do more damage to banks than Wal-Mart. Can traditional banks compete with this retailer?
The Motley Fool March 4, 2008 Mary Dalrymple	How to Waste $36 Billion Consumers with checking and savings accounts squandered away $36 billion in fees in 2006.
The Motley Fool October 18, 2006 Ryan Fuhrmann	National City's Many Moves The regional bank reports a complicated third quarter, decent results, and improving growth prospects. Investors, take note.
Wall Street & Technology February 14, 2006	Small Businesses Big Biz for Banks Capturing small businesses as banking customers will be a top priority for many banks this year, according to a new report.
Bank Technology News March 2007 Glen Fest	Business Banking: Small Banks Beefing Up Commercial Capabilities Four in five community institutions say they will increase tech spending on capabilities such as cash management and imaging to attract corporate banking customers.