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CRM September 2010 Lauren McKay	The Hospitality Suite Hotels are finding a home away from home in social media, and boosting the customer experience in the process.
CRM May 2010 Joshua Weinberger	CRM On Twitter Here are a few tweets from the top minds hammering out the movement known as vendor relationship management.
CRM March 2012 Leonard Klie	Being Hospitable Means Being Social Hotel chains open communities to communicate with guests.
CRM November 2009 Joshua Weinberger	CRM on Twitter: November 2009 What do Twitter users think of Salesforce.com?
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National Real Estate Investor June 1, 2005 Parke Chapman	Let the Good Times Roll This may be the best time to own a stabilized U.S. hotel property in five years. Fundamentals are improving fast, low interest rates continue to buoy the sales market, and the summer season --- that operational windfall --- is now here.
BusinessWeek February 17, 2011 Susan Berfield	Speed Dial: Starwood's Fritz van Paasschen The chief executive of Starwood Hotels & Resorts Worldwide says Sheraton, its once-troubled business travel brand, is now fueling growth.
CRM December 2015 Leonard Klie	Social Media Is Now a Viable Support Channel Direct messaging, tighter security, and data integration add to social media's feasibility as a customer service platform
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CRM October 2010	CRM on Twitter: October 2010 This year's CRM Evolution conference generated a lot of chatter in the twittersphere. Here are a few samples.
InsideFlyer April 2009	Atrea Opens A new Best Western hotel brand, Atrea, is expected to open this month in San Antonio.
CRM March 2010 Joshua Weinberger	CRM on Twitter: March 2010 Analysts are an opinionated bunch - especially in the Twittersphere.
InsideFlyer August 2010	Big Hotels Aim for Little Demographic Targets As a consumer, you can win a free room online through multitudinous social media sites and blog giveaways.
InsideFlyer July 2011	Road Tripping America? Think Midscale. A look at hotel loyalty in midscale America.
National Real Estate Investor December 1, 2002 Steve Webb	Hotels: Still Too Much Room at the Inn No other corner of the commercial real estate industry has been victim to as many converging trends as the hotel sector: Corporations are cutting back on business trips, families are still avoiding airline travel and virtually everyone has less money to spend.
National Real Estate Investor May 1, 2006 Parke M. Chapman	Growing Supply Clouds Hotel Forecast Hotel investors are enjoying increased travel plus a shallow construction pipeline, a combination that's boosted occupancies. But are the seeds of another downturn being planted as developers scramble to meet occupancy demand with a flurry of new projects?
Job Journal February 24, 2008 Julia Hollister	Hotel Industry Has Room to Grow A number of paths lead into the hotel and lodging industry.
The Motley Fool May 22, 2007 Rick Aristotle Munarriz	Home Inns and Outs China's value-priced lodging chain checks in nicely, but not cheaply for investors.
Food Processing May 2009	The Twitter Patter of Little Feet Many food companies are establishing a presence on Twitter.
Real Estate Portfolio Mar/Apr 2002 Lesia Bates Moss & Margaret Holloway	Lodging Dealt Major Blow, Slow Recovery Expected Of all the commercial real estate sectors, the tragic events of 2001 took the biggest toll on the lodging industry. Although the worst has likely occurred, the outlook for the lodging sector continues to be negative...
The Motley Fool December 29, 2011 Rebecca Lipman	Hotel Stocks: Tourism Industry Predicts Record Spending for 2011 Here are seven stocks that could benefit from increased tourism: Marriott International... Starwood Hotels... Hyatt Hotels... Wyndham... Expedia... Choice Hotels... Gaylord...
Entrepreneur June 2009 Julie Moline	Travel Smarter Before your next trip, hit up these online communities.
National Real Estate Investor May 1, 2003 Parke Chapman	Spiffing Up for Recovery Betting that the travel slowdown will soon pass, some brave owners and operators of branded hotels are sprucing up their properties. That means converting lobbies, redoing rooms, adding new signage and shelling out big bucks to bolster the brand. Will these projects pay off?
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CRM January 2010 Joshua Weinberger	CRM on Twitter: January 2010 The definition of innovation... Costs of innovation... How to measure innovation... Open innovation... etc.
Commercial Investment Real Estate May/Jun 2003 Mark A. Lunt	Waiting for a Wake-Up Call Hospitality looks for signs of recovery as the economy remains uncertain.
PC Magazine September 14, 2010 Lance Ulanoff	Seven Deadly Twitter Sins Is there a right and wrong way to use Twitter? No, but these simple rules can help you avoid embarrassing pitfalls.
PC Magazine October 1, 2003 Alan Cohen	Hotel Sites Forget reality television. For real competition, check out the major hotel reservation sites. In a Survivor-like battle for market share, each site promises exclusive rates for thousands of hotels that won't be beat elsewhere. Alas, not all of these deals are so hot -- or so exclusive.
National Real Estate Investor January 23, 2004 Morris Newman	Despite Weakness in the Sector, Lenders Are Optimistic About Hotel Recovery The hotel industry is ripe for recovery, and many banks and lending institutions seem eager to write loans on hospitality projects that were shunned two years ago, according to a group of hotel lenders who spoke Tuesday at the Americas Lodging Investment Summit in Los Angeles.
Search Engine Watch April 6, 2009 Ron Jones	Twitter 101, Part 2 Part 1 was all about understanding Twitter, its benefits, and initial setup. Now it's time to introduce you to tools and resources that will help you make the most out of Twitter.
Fast Company July 2006 Susan Stellin	Self-Service Sleeping Customers love to check themselves in at the airport. Can they ever feel the same way about hotels?
The Motley Fool February 16, 2011 Alex Pape	Why This Is My Favorite Stock Today For big payoffs, do your own homework. About a year ago, I developed a thesis that hotels were systemically cheap. All the evidence was there.
Entrepreneur March 2010 Gwen Moran	My Smartphone Sent Me How savvy businesses are finding customers on Foursquare, Twitter and Meetup.
CRM April 2010 Joshua Weinberger	CRM on Twitter: April 2010 The denizens of the twittersphere tend to be passionate people already, and the social, political, and cultural sensitivities of the environmental movement only serve to add fuel to that fire.
National Real Estate Investor December 1, 2005 Robyn Parets	Phase II of Hotel Recovery Now that Phase I of the hotel market's recovery is complete, with vital signs improving on all fronts, what's next? It may be a good time to buy hotels, but sellers are also reaping the rewards of escalating values.
National Real Estate Investor January 1, 2005 Robyn Taylor Parets	The Belle of the Ball It's been a long wait for hotel investors, but finally their time has come. For nearly three years following 9/11, hotels were pretty much left out of the party as prices for other types of commercial property soared.
National Real Estate Investor October 1, 2004 Robyn Taylor Parets	Developers Check into Boutique Hotels Boutique hotels, which focus on high style, personalized service and trendy restaurants, are growing in number as more developers tap into this lucrative segment -- including some of the nation's largest hotel companies.
AskMen.com Christopher Arnolds	Get the Best Hotel Rate Planning a trip? Follow these 10 tips to save on hotel rates -- they won't leave you feeling like a cheapskate.
InsideFlyer May 2009	VOILA in Middle East VOILA Hotel Rewards has launched Hadaya, a loyalty program developed for guests of Coral Hotels & Resorts, a five-star brand created in Dubai that has nine hotels in the Middle East and North, South and East Africa.
Fast Company David Zax	Starwood's App-Driven Vision For The Hotel Of The Future This month, the company began a massive undertaking: documenting the features of all its rooms across 1,200 properties to better meet the needs of their guests.
CRM October 2009 Jessica Tsai	Required Reading: In Us We Trust Chris Brogan, co-author of the new Trust Agents, explains why there's no better relationship than one built on trust.
National Real Estate Investor January 14, 2004 Parke Chapman	MeriStar Sells Four More Hotels for $33.9M National hotel REIT MeriStar Hospitality Corp. has sold four hotels to two separate buyers.
Fast Company Alice Truong	CIA Joins Twitter: "We Can Neither Confirm Nor Deny That This Is Our First Tweet" The Central Intelligence Agency made its Twitter debut Friday with a cheeky tweet that has been shared more than 50,000 times in its first hour.
The Motley Fool November 15, 2011 Tim Beyers	Twitter's Best Chance for IPO Glory Is Now The overcrowded social network is still a brilliant customer-service platform.
Commercial Investment Real Estate Nov/Dec 2010 Robert Eaton	A Hospitable Future As the travel industry recovers, hotels may provide a comfortable investment option.
BusinessWeek October 7, 2010 Charlie Rose	Charlie Rose Talks to Twitter's Dick Costolo Twitter's newly appointed CEO on the road ahead, the differences between his company and Facebook, and the prospects for profitability.
CRM August 12, 2015 Tiago Paiva	Tweet Your Way to Better Customer Support The micro blogging platform is a quick, cost-effective way to reach many, spot trends, and show transparency.
CRM October 19, 2012 Joshua March	The Changing Nature of Customer Relationships How social media is forcing large companies to rethink CRM.
CRM June 2012 Leonard Klie	Twitter: Hearing 140 Million Voices A growing number of brands are establishing social media command centers -- war rooms from which employees track and respond to customer comments, questions, and complaints on Twitter and other sites.