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InsideFlyer July 2010 |
Loyalty Traveler How long can major chains like Hilton, Starwood, Best Western, Marriott and Carlson offer guests deals like two, three, or four stays to earn a free night at any or most hotels in the chain? |
CRM September 2010 |
CRM on Twitter: September 2010 With travel costs spiraling out of control and customer expectations on the rise, guests have become increasingly difficult to appease. Some in the lodging industry are finding that social media can help bridge the divide. |
InsideFlyer July 2010 |
Cover Story We speak with ezRez, Cathay Pacific, GHA Discovery, Hyatt Gold Passport and Stash Hotel Rewards about their programs for travelers. |
InsideFlyer January 2011 |
Loyalty Traveler-Confessions of a Former 'Mile'ionaire Major hotel brands are rapidly growing with the travel industry recovery. Hopefully hotel competition will continue to benefit the frequent guest in 2011 with real loyalty program enhancements and high value promotions. |
CRM March 2012 Leonard Klie |
Being Hospitable Means Being Social Hotel chains open communities to communicate with guests. |
InsideFlyer September 2009 |
Cover Story A conversation with five industry insiders and one blogger who keeps a close watch on the airline industry. |
InsideFlyer July 2011 |
Road Tripping America? Think Midscale. A look at hotel loyalty in midscale America. |
InsideFlyer August 2010 |
Big Hotels Aim for Little Demographic Targets As a consumer, you can win a free room online through multitudinous social media sites and blog giveaways. |
InsideFlyer April 2009 |
60 Seconds with Ric Garrido Get to know new columnist, Ric Garrido of BoardingArea's Loyalty Traveler: Hotel Value for Frequent Guests. |
InsideFlyer April 2010 |
Loyalty Traveler- Hotel Value Proposition Hotel points are a safety net against fluctuating hotel rates. |
InsideFlyer September 2011 |
60 Seconds with Peter Gorla, Vice President & CMO of Voila Hotel Rewards A conversation with Peter Gorla, Vice President & CMO of VOILA Hotel Rewards, which offers an alternative to big hotel chains, about this rewards program. |
InsideFlyer April 2009 |
Hotel Value for Frequent Guests You're going to love what this columnist has to say about hotel loyalty programs. |
National Real Estate Investor February 1, 2007 Stan Luxenberg |
Wooing Hotel Customers Online At a time when the hotel industry is enjoying strong demand, chains are working hard to generate business through their own Web sites. An effective online system can cut costs and boost occupancy rates. |
InsideFlyer May 2009 |
VOILA in Middle East VOILA Hotel Rewards has launched Hadaya, a loyalty program developed for guests of Coral Hotels & Resorts, a five-star brand created in Dubai that has nine hotels in the Middle East and North, South and East Africa. |
BusinessWeek October 27, 2003 Christopher Palmeri |
Home Sweet Hotel For inns to rate with our readers, they need comfy rooms, high-speed Net access, and some little extras thrown in. |
InsideFlyer July 2012 |
Travel Talk Interview with airBaltic, Capital One, Mommy Points and Wyndham. |
InsideFlyer June 2011 |
Flash Sales and Free Hotels Sample Daily Getaways Travel Offers... Are free night promotions coming to an end?... |
InsideFlyer September 2010 |
A Hotel Recovery Without Leisure Travelers? Three key performance metrics reported by Smith Travel Research finally revealed positive signs for the upscale, upper-upscale and luxury segments of the U.S. hotel industry. |
InsideFlyer January 2015 |
Web Watch Muchopoints is a new website that seeks to fill a helpful niche for members of hotel loyalty programs. Anything that makes the quest to maximize our points an easier and faster task is welcome. |
BusinessWeek October 25, 2004 Christopher Palmeri |
Rating Frequent-Sleeper Plans Just like the airlines, nearly every major hotel chain now boasts a customer-loyalty program to lure repeat guests. |
InsideFlyer May 2011 |
Frequent Flyers Flock to Social Media Here's a look at how online communities are changing the face of travel loyalty programs. |
InsideFlyer March 2011 |
Room at the top Over 25 hotel loyalty programs from around the world are compared by basic member benefits and how they serve their elite members. |
InsideFlyer February 2011 |
Room at the Top Part 1 of the most comprehensive look at hotel elite programs-ever. Over 25 hotel loyalty programs from around the world are compared by basic member benefits and how well they serve their elite members. |
InsideFlyer July 2011 |
Inside Information We speak with travel executives for our annual interview issue. |
InsideFlyer February 2003 |
Changing the Game: In Points We Trust Frequent guest programs inspire some of the strongest loyalty and fiercest resistance to change. Find out why hotel loyalty programs have been, and remain, a genuine value. |
National Real Estate Investor April 1, 2005 Robyn Parets |
Hilton Garden Inn is Fastest Growing Brand in the Family Long a dominant player in the full-service business and leisure hospitality sector, Hilton Hotels Corp. is relaunching an upscale brand. |
InsideFlyer June 2012 |
2012 Summer Travel Promotions and 2009 Rewind A survey of changes to hotel rewards programs. Marriott Rewards actually has a better free night promotion offer in 2012 than they did in 2009. |
InsideFlyer October 2011 |
Loyalty Traveler - Matching Hotel Promotions to Your Travel Style The best loyalty promotion for October to December 2011 hotel stays depends on your travel needs and desires. |
BusinessWeek June 28, 2004 Christopher Palmeri |
The Light Is On At Hilton CEO Stephen Bollenbach made a well-timed bet on midpriced chains. |
InsideFlyer October 2012 Ric Garrido |
Hotel Miles Most frequent flyer programs allow members to earn miles when staying at hotels. The table below shows which airlines partner with each of the 10 major global hotel loyalty programs. |
Fast Company July 2006 Susan Stellin |
Self-Service Sleeping Customers love to check themselves in at the airport. Can they ever feel the same way about hotels? |
CRM October 18, 2013 Andy Steggles |
Use Social CRM to Boost Inbound Marketing Use your social CRM program to its full potential or get left behind. |
InsideFlyer April 2006 |
New Hotel Program May Attract Independent Properties Global Hotel Rewards, a point-based frequent guest program, will bring together 4- and 5-star hotels of different brands and independent properties around the world under one global program. |
National Real Estate Investor December 1, 2002 Steve Webb |
Hotels: Still Too Much Room at the Inn No other corner of the commercial real estate industry has been victim to as many converging trends as the hotel sector: Corporations are cutting back on business trips, families are still avoiding airline travel and virtually everyone has less money to spend. |
InsideFlyer April 2009 |
Atrea Opens A new Best Western hotel brand, Atrea, is expected to open this month in San Antonio. |
CRM March 2011 Leonard Klie |
Hotels Go Mobile for a Better Stay Properties create apps to reach prospective guests and the ones they have |
BusinessWeek September 25, 2006 Andrew Blum |
Small Hotels, Big Personalities Indie establishments serve up singular style along with luxurious touches and 21st century amenities. |
InsideFlyer March 2010 Ric Garrido |
HHonors Points Inflation Hilton HHonors makes a system-wide loyalty points devaluation. |
Entrepreneur April 2005 Chris McGinnis |
Bon Voyage! Wherever your business destination may be, and whatever your budget, the winners of our 12th Annual Business Travel Awards will help you travel in comfort and style. |
InsideFlyer September 2009 Ric Garrido |
Loyalty Traveler Global hotel programs. |
CRM December 2015 Leonard Klie |
Social Media Is Now a Viable Support Channel Direct messaging, tighter security, and data integration add to social media's feasibility as a customer service platform |
National Real Estate Investor January 1, 2003 Beth Mattson-Teig |
Hotel Chains Take Back the Web Hotel companies are hoping to take back the customer connection and improve their profits by fortifying their Web sites and offering their excess inventory directly to consumers. The question now is whether the hotel companies can beat the discounters. |
InsideFlyer April 2004 |
Four Hotel Companies Form Global Alliance The new Global Hotel Alliance has united 235 upscale and luxury hotels and resorts and over 63,000 guest rooms on five continents in a shared marketing partnership. |
InsideFlyer December 2013 |
60 Seconds with Jeff Low, founder and CEO, Stash Hotel Rewards Stash Hotel Rewards initially focused on hotels in San Francisco, New York and Seattle and has now expanded to other cities in the U.S. We spoke with Jeff Low, founder and CEO. |
AskMen.com Christopher Arnolds |
Get the Best Hotel Rate Planning a trip? Follow these 10 tips to save on hotel rates -- they won't leave you feeling like a cheapskate. |
InsideFlyer October 2013 |
Travel Blogs Frequent travelers in general are a connected and well-informed group of people so it's no surprise that many have taken to the blogosphere to share their knowledge of all things miles and points. |
The Motley Fool July 10, 2007 Selena Maranjian |
Hotels in the News That Holiday Inn down the street from your office might have been around for 30 years, but don't assume the entire hotel industry is equally sleepy. Investors and guests alike might be intrigued by these recent developments. |
InsideFlyer March 2014 |
The Evolution of Club Carlson There's no denying that Club Carlson has been a good deal for the early adopters of the hotel loyalty program. |
CIO January 1, 2001 Eric Berkman |
Heartbreak Hotels Alignment doesn't come easy, especially in an industry built on human contact. The hospitality industry has not fully embraced customer relationship management. |
Commercial Investment Real Estate May/Jun 2003 Mark A. Lunt |
Waiting for a Wake-Up Call Hospitality looks for signs of recovery as the economy remains uncertain. |